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Home My WebLink About9 Outage Management System Agenda Item # -amp Memorandum To: Board of Directors From: Peter Holzmeister Date: May 16, 2003 Subject: Outage Management System -Workshop After the winter storm of last December, we held a workshop with the board and discussed ways to improve our management of storm outages. Steve Hollabaugh and Ian Fitzgerald have been looking at computer software that would be a tool to assist us. Ian will make a workshop presentation of a product that impresses us. We do not have any other material in this packet. The presentation will be a show and tell during the workshop 05/21/2003 10:59 5305877045 GLENSHIRE RES ASSN PAGE 02 GLENSHIRE DEVONSHIRE x s s z v s N z s A 9 S O C I A T 1 0 N 15726 GLENSKIRE DR TRUCKEE, C.A. 96161 May 21, 2003 Peter Holzmeister, General Manager Truckee Donner Public Utilities District P 0 Box 309 Truckee, CA 96160 Dear Peter. I discussed the selling of GMWC land and the wide spectrum of options. The position of the Glenshire/Devonshire board at this time is as follows; parcels 40-150-39 and 40-110-07 which are d within on greenbelt • should be deeded back to the Association for additional onal public sopen'space use, The large parcels at the gateway of the subdivision, 49-011-29 &49-011-31 are of great concern. As we discussed at our last meeting we want to be involved in all discussions regarding how those will be developed and sold. Parcel 49-011-33 located an Manchester. Sell it for as much as you can. Parcel 40-120-28 located on Somerset. Negotiate with owner and sell for fair market value. It is our understanding the district does not own any additional parcels within our et me Association. immediately and I will get proper i of conern from our pnformat n to you. meeting please At the direction of the Board of Directors, Ge o n Stephens General Manager 05(21(2003 10:59 5305877045 GLENSHIRE RE5 H55N - 3 GLENS IRE t r DEVONSHIRE R b 9 J O S N 2 6 { h S S O C I A T 7 0 l4 op15926 GLENSHIRE DB. TRUCKEE. CA 96111 May 21, 2003 s { Peter Holzmeister, General Manager Truckee Donner I Public Utilities District P O Box 309 Truckee, CA 96160 Dear Peter, 1 �I nd the wide spectrum of options. The position o 1 discussed the selling of GMWC land a the GlenshirelDevonshire board at this time is as follows; lt on Parcels I e de50-39 and eded ba k to the A so at on for add#onal public 40-11 o-07 which are located within sopen� should be d space use. The large parcels at the gateway the subdivision, d 49-011-29 &49-011-31 are of great concern. As we discussed at our last meeting we want to be involved in all discussions regarding how those will be developed and sold. Parcel 49-011-33 located on Manchester. Sell it for as much as you can. Parcel 40-120-28 located on Somerset. Negotiate with owner and sell for fair 7 market value. It is our understanding the district does not own any additional parcels within our Association. If we have overlooked a point of concern from our previous meeting please let me know immediately and I will get the proper information to you. At the direction of the Board of Directors, Geoff Sullivan Stephens General Manager To, Alto CoOe Ptn NE 1/4 Sec. 15, T. 17 N., R. 16 E., M.D.B. 8 M. 77-003 77-027 t e '�013 A, QP34 A. . � y � x♦s ?sr yy I O O fi��,� 6 , ry empty y r ry yr `,xn t .I Sa J �•z'` . yq 5 ♦ rye p 1 y y, yy •rD.` `r r r IB / rp,r♦ 24 'i �,� p . •�. Rly , y \tn` ` .�7 r 1.T2t� Op`�E , ,', r y , IB '"A j �, Ri t2 M°• em Iq j� / o nr .vro. ary it or t r^s t pE Is1 -'� / '•..a rat, okee '� 26 Ep 5r 12O �rU o` �8y 50 /yIra' T 00 TT-00'3 - %'s+• rarer --«� �,ery \\ nz9 O nti 33 ea ® > nxs Assessor's Map Bk. 19-P9. 13 County of Nevado, Calif. TRUCKEE SAD. No. 3 TRUCKEE ROLL 13 Land surrounding Tonini Springs l9 )� 130-27 ••sn•ail. ;a+miu::wxam...w.rrn..*n+.ww.:*.,.++.+�"*°,:.ti±r`:irwtiww`.s'a^.{tiv^,irv.+'.+vwr�swk9w.Wrw+no-+i.'** f'ihtng �ssueS w. 2002 Storm ... Devastating ii a i Gave a Sense For: • Organizational Changes for Storm Outages ■ More Organized Cali Reception and Call-Back • The Ability to Prioritize Power Restoration LKnowledge of Restoration Times e of Where Crews are Workingent of Completed and To-Do Work l Outage Data x ° ti INS Research Excel Energy South : DMS Realizations ■ Reduction in Response Time due to Automated Probable Device Prediction B Outage Order Management ■ Reduction in On Hold Time for Customers Reporting Outages ■ Improved Storm Management ■ Reduction in PUC Complaints by Improving the Accuracy and Duality of Outage History ■ Consistent Facility Data Across Business Areas Al INS Research Excel Energy South : DMS Realizations Replacing the use of printed trouble calls will • Reduction in Response Time due to reduce outage response time even when trouble Automated Probable Device Prediction H call volume is high (feeder lockouts or storms). mown device outages such as feeder lockouts Outage Order Management will involve a simple confirmed out procedure. ■ Reduction in On Hold Time for Customers This functionality will result in a four percent Reporting Outages reduction in response time. Lved Storm Management tion in PUC Complaints by Improving ccuracy and Quality of Outage History stent Facility Data Across Business DNS Research Excel Energy South : OMS Realizations What is being done about an outage, estimated Reduction in Response Time due to time of restoration, and detailed information Automated Probable Device Prediction ■ from dispatchers is provided to the Customer B � Inquiry Representatives who pass the Outage Order Management information to customers. ■ Reduction in On Hold Time for Customers Reporting Outages ■ Improved Storm Management LR tion in PIJC Complaints by Improving ccuracy and Quality of Outage History stent Facility Data Across Business s Qat- 46 DNS Research ____________________.--------_ _______________._________ Excel Energy South : OMS Realizations ` Electronic distribution of relevant data will • Reduction in Response Time due to improve resource management decisions and communication to the general public on Automated Probable Device Prediction B progress in dealing with events such as storms. Outage Order Management • Reduction in On Hold Time for Customers I Reporting Outages _-------_- • Improved Storm Management • Reduction in PUC Complaints by Improving the Accuracy and Quality of Outage History ■ Consistent Facility Data Across Business Areas p � Research Excel Energy South : DMS Realizations Confirming the correct outage devices, use of ■ Reduction in Response Time due to pull down lists to provide consistency, automatic Automated Probable Device Prediction B creation of the outage history by customer Outage Order Management account, and having the data in easily accessible format improves accuracy and quality. This will ■ Reduction in On Hold Time for Customers allow improved response to customer inquiries Reporting Outages on repeat outages and allow the company to proactively prevent these problems. ■ Improved Storm Management LEReduction in PUC Complaints by Improving ccuracy and Quality of Outage History stent Facility Data Across Business 4: INs Research Excel Energy South : OMS Realizations Safety and efficiency will be supported when ■ Reduction in Response Time due to Emergency Response Crews, Dispatching, Automated Probable Device Prediction B System Dperation, and Engineering personnel Outage Order Management are using the same (GIS) database. Coordination during switching will be easier, communication • Reduction in On Hold Time for Customers of repair needs will be more accurate, and Reporting Outages evaluation of problem areas will be faster. Improved Storm Management • Reduction in PUC Complaints by Improving the Accuracy and Duality of Outage History • Consistent Facility Data Across Business Areas 1yF^ b Y u3�� ,�lt€� dxd R4 w...: ..... Nven+nwetmw'n ....,... ..ram.. ..e .'.rNy•' M'Y.�`a� IMS ProdtiC� A Number of OMS Applications Researched 3 Related Closest with Existing Infrastructure ti • Milsoft CMS ■ NISC ERP System Responder • Miner N Miner Responder i� � 3 � *'ti..: . .,. 'vxw.ri' . . w%u+?r'tiuwW+'✓tti 'L.'•.,.. ,.. ,* . 71. These Products were eliminated due to: ■ Need to develop data translator to their specifications ■ Use of another GIS software product for visualization • Product software un-customizable, we would have to change our workflow to fit the software • Experience shows poor support by NISC GIS Division, whom has links to Milsoft ■ Costs of software and support much higher than MGM, over S30,000 a 4 8 a _...... .... .. . .. .,, ._. hOdOeudd-INJ Miner N Miner's Responder Product • GIS currently running entire product suite from MGM, • will allow for quick and easy implementation internally • ■ ■ Previous support and relations EXCELLENT H • PUB approached by MGM for Early Adapter Program, allows us to have a significant influence on the continued development of this product ReVon&r • Incorporates all the needs PUB requires of an OMS (Slide 1) ■ Costs of software only $12,000- 15,000, may be less with continued involvement with Early Adopter Program A• l w }It YlY Tt � � �AF4 �u i., •`.`a n t�;, `" 444 .. �,!a►111nt�t1(�; under 33 Miner H Miner's Call Interface " Y41 Cd4 Y+M yyYmM2Yy-YgWy Heb ,,YYxx 454 n�!°5}�tiM1D RbrdMsttMeFa+a)Ce2ibYt.Wx ..Y. ••• �` •• �'••.•�•'� ,—• '.v._. . _ .. .xavu. .. ,_ Y�,�� • Runs through Intranet po c • Use Personnel or IVR } kENT �✓`4yti7 r.u?u rvivaw Wit.1„ ��y, y fl+ 46155W 24 AVE .yw 4 ri+l"'Wy�^9^ 3t0/iiMq i101 y f IN ■ Easy Interface E 'et'�y`4�F£Wi � } ..n�` 1 bAerch ( � •. • Auto-creates Incidents in GIS ■ Shows History of Outages �. m 1011warzew34 rm v • Flags Customer as Critical x 'w �� '"y`j4�?nn,�.' x9 t tSiSiWhfrb$YY14bfi1A ".•1'x �n'"'n.7�*�8`�"}� w "��QR�9R Z , i Bub:a � Cks k �, x f ■ If 2°d Call — Shows Estimated > x } Restoration Time •Creates Call Back List yJ n �, ', tkT',, ao"', "• .. 4J. M Y INCIdent V1001""Our Responder Responder Incident Viewer " ' d+T 1�;�`a� tam.(c a��rtw xx '- � Lat '�".�' t$ A r • Incidents Created from Calls - x ; or Field Verifications Tr ■ Auto Prediction of Outage : ® � o❑ t.SW[tli Y'. s '. i • Display and Reporting of yea, Rvbe FeRar CaroWy E0. �, e.a 64 Customers Affected ■ Field Switching recalculates w Outage Scenarios ■Visual Results of Outage - 3 Scenario and Field Crew ,®a ., A M*+fi'�crina namc.Nm tsoc w„] ai hW}ai L tae task. ...- arc e Y 4x 'A Sat ,.....Locations - -- ` n s �, �,j �■y7J f x i` � 4 Win,.. .. . .............. R Responckr ,+,er„pu caas sabcax�wa,�oitgnsxn oara;.'.: r;�reaw�etw ''a x"{ Responder Management wi • Ability to Prioritize Incidents -- -- Urzasa9ned 3 cA lkc gas °am [o.,m pa f . i9 03 R,e423-Da'°l NO PR.0 aMa' }Gtd @xb.&try tr acat 1 � mzetoa-oe °� waysoonm cema< Mndsela,xm a2v man °edf � f �unee�wQgSt ' eu�:e nvet kank iF 0329'.iB 2f-0tt-°i Weas W�u+ CeNwl 1Mmaa,3aaa5 023 Mail eel Ou4at Tuck MCMNn • Review of Incidents, Calls, I5 m�3„sm.w xa vrn+m �t�a ry ux d w.mm,am t ,¢*a+ee 6a n Trouble Type, Customers Out SNN,atbxa nolo4rsltls wl v , rz �� 2, 6F 53:,519 D¢-0t NOYowcr CMsk4' «tam i uk Lgti T! P/61 R41 9C f11 NO Pawb CMSKi Porta A1M 19fi8dwt MA BNIFi it iutk MMan/W+aVY '� and Critical Customers Affected rota; p°nk << _ : 1 (I]952014'Ca Ot !bP Ftpn[dex hMgiktFt� 21&ttslr__�� i q. J Conjirmed� 66 �y: van» • Allows for Crew Management �� a3se �c«3o-m spvY2u¢ w�ewe a a ar n�a and Incident Assignment ° t Orb ■Estimated Restoration Times °F �`�° �' �° " " "�` F Av i7 b! )d na ss e,t%ne of ro �atad o� n ,az] ed eewg Created from Priority,Type of — � A 13 Pd l 239]4J N3t �Wwi'rv3 •Y53J�— A39541 9 56 µM1 Gim#tYetl 2 Outage, and Outage History °3,4 ,, *i7 y {' It x•<wrera.... DWI, �r GIS System To Date Enterprise GIS : ESRI Arclnfo • Existing GIS Data and Development will allow Quick Integration and Implementation of OMS Field GIS: ElectricWhere • New Field GIS System will allow for GIS Information in the Field and Vehicle Dispatching QUCCESS IM 14 pe GIS Demo ElectricWhere Demo