HomeMy WebLinkAbout4 Broadband Content Provider Agenda Item # 7
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Memorandum
To: Board of Directors
From: Alan Harry, Director of Telecommunications Services
Date: October 28, 2003
Subject: Broadband Business Implementation —consideration of Broadband "Content
Provider"
Summary
In order to provide Broadband services over a FTTU (Fiber to the User) system the District
must choose the way in which content (Video(Datalloice) is received.
Various means exist, the most reliable are to either (1) construct a headend (receive and
transmission facility) and purchase services directly from the content providers, or, (2)
purchase content on a wholesale basis from an integrated communications service provider.
History
In June of this year staff began to negotiate the wholesale purchase of content from
Surewest Broadband of Roseville. Surewest is a subsidiary of Roseville Telephone. At that
time the Board and District staff agreed that the construction of a District owned facility,
including staffing and maintenance, would not be as cost effective as purchasing content on
a wholesale basis from an integrated communications service provider.
New Information
As staff began formal discussions with Surewest Broadband, we were approached by
another content aggregator, Eagle Broadband of League City Texas, requesting that they be
given the opportunity to provide the District with a proposal similar to that received from
Surewest.
Over the past several months' staff has met with Surewest and Eagle. These meetings
have been quite fruitful in that they have provided staff with the information necessary to
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evaluate each company's ability to provide content, perform all duties associated with the
provision of services and at what cost.
I have prepared the attached matrix that provides a visual evaluation of each company
under review. I have added also to this evaluation a District owned headend (receive /
transmission facility).
In evaluating each content option we have focused on seven (7) distinct areas: Content;
Support; Operations; Experience; Financial Factors; Motivation & Responsiveness; and
Worst Case issues.
By utilizing the matrix in the evaluation process it can be seen that Eagle Broadband
surpasses both Surewest Broadband and a District owned facility. In fact, one need only
look to the Worst Case Scenario to see that Eagle Broadband is the right choice.
To provide a thorough background of the company, I have attached an overview of Eagle
Broadband, their view of the District's FTTU project, key personnel bios and company
financials.
Recommendation
It is recommended that the Board approve the attached Letter of Intent with Eagle
Broadband, and direct staff to enter contract negotiations for the purchase of Broadband
services.
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i
Eq��LE
101 Courageous Drive
League City,Texas 7573 September 15`s, 2003
Phone:(281)538-6000
Toll Free:(800)628-3910
Mr. Alan Harry
Fax:(281)334-5302 Director of Telecommunication Services
w .eaglebroadband.com Truckee Donner Public Utility District
11570 Donner Pass Rd.
Truckee,CA. 96160
Re: Letter of Intent
Dear Alan:
We are pleased to submit this letter reflecting the proposal of Eagle Broadband, Inc
(Eagle) and its subsidiaries to enter into a business relationship with Truckee Donner
Public Utility District (TDPUD). The intent of this letter is to outline Eagle's proposal
to provide services and the associated capital expenditures that will enable TDPUD to
provide voice, video, and data services to TDPUD fiber network. The following
t paragraphs summarize the discussions and understandings that were reached in recent
weeks and months.
The primary services Eagle intends to provide TDPUD include Internet services, video
content aggregation and distribution, voice telephony services, and security
monitoring. Internet services include basic Internet access,web hosting,VPN services,
support for a community intranet and other ASP services. The video aggregation
services include access to more than 200 broadcast TV channels (video and audio),
Video on Demand, and educational materials. Voice services include most advanced
voice capabilities such as caller ID, voice mail, extended calling areas, etc. Home and
business security monitoring will include intrusion detection, fire, CO2, and other
advanced features possibly through a partnership with a nationally know voice
provider/carrier. A Definitive Agreement will be mutually agreed upon between Eagle
and TDPUD in conjunction with a Service Level Agreement (SLA) for these particular
services.
In general, Eagle is committed to establishing a local presence in the Truckee area that
will help maximize operational efficiencies and enhance customer relations. In
addition, in order to virtually eliminate video quality problems associated with
Truckee's winter weather conditions, Eagle will establish a headend facility in Reno,
Nevada. This facility will be connected to the TDPUD facilities located at 11570 via
TDPUD's long haul fiber cable,which is terminated at 200 S. Virginia Ave, Reno,NV.
The headend facility will be primarily used to aggregate video content and connect the
network directly to the Internet via a Tier 1 Internet Provider. There is a need for
Eagle Confidential
A&
additional content distribution equipment to be located in the TDPUD facility that will
also be provided by Eagle. It is anticipated that TDPUD will have additional
equipment located at this facility as well.
It is planned that Eagle will have network IT professions, installation technicians, and
network technicians located in a local Truckee office. Eagle will also have appropriate
personnel to support the Reno headend facility. Eagle is also capable of providing 24I7
after hours network-monitoring services through its Houston based subsidiary UCGI
Corporation (UCGI)beginning day one of the network start-up. This will minimize the
initial local Network Operating Center costs.
In order to implement the deployment of the above services, TDPUD will purchase set-
top boxes that will be integrated into the bundled services. A variety of set-top boxes,
with capabilities such as Eagle's, are envisioned to support the full set of services. In
addition, TDPUD will be financing and funding constructing the fiber network
infrastructure to the homes and businesses as well as limited in-home on premise
structured wiring. TDPUD and Eagle have reviewed the costs to deliver the above
services over the fiber infrastructure and agree in principle to the attached spreadsheet
(TDPUD Broadband Unit Projections) that outlines Eagle's charges for such services
delivered. In addition, Eagle will have the exclusive right to provide video, data and
voice services for a period of twelve(12) months following the completion of the fiber
build within the TDPUD's Electric service area. Eagle understands the need for both
parties to have a return on investment that meets our respective fiduciary requirements,
and will work diligently with TDPUD to assure mutual success.
Eagle's estimate of capital expenditures will approach$1.5 to $2.0 million dollars. We
are committed to providing these facilities and support personnel for the operation and
maintenance of the network. Eagle also desires to support the initial planning,
construction deployment, and start-up of the network by having current personnel
engage immediately with TDPUD planning personnel. These efforts will include
establishing offices and the hiring of local personnel upon signing of a definitive
agreement between the parties. We anticipate preparing a separate project
management proposal for the construction phase when called to do so.
Eagle recognizes that TDPUD is making a substantial monetary investment in their
Fiber to the Subscriber Network, and the local residents have put their trust in
TDPUD. Eagle recognizes that the success of the TDPUD fiber project will have a
profound positive impact on its own long-term goals. Eagle is committed to see
TDPUD succeed by signing up to a Service Level Agreement that will include terms
whereby Eagle, if in default of the SLA,will leave the headend operational and in place
at fair market value to TDPUD.
Eagle will accept co-signature of this Letter of Intent by TDPUD as evidence to move
forward with advanced planning and initial start-up activities. This letter shall not be
construed as a binding agreement between parties, however, it does set forth the
understanding in principle and the present intention of the parties to enter into a
definitive agreement providing for the above understandings upon the terms and
conditions mutually acceptable to the parties and their counsel. We propose to have a
Definitive Agreement with respect to the services provided to TDPUD executed
between the parties not later than November 7, 2003.
Eagle Confidential
If the above meets with your approval in principle,please so indicate by returning to us
one fully executed copy of this letter.
Sincerely Agreed and Accepted:
e eRY i an�— Truckee Donner PUD
Eagle Broadband Inc. Name:
Title:
Date:
Eagle Confidential
................. .. ....
TRUCKEE DONNER 17?
PUBLIC UTILITY DISTRICT
Truckee Donner Public Utility District
Fiber to the User Network Project
Eagle Broadband, Inc. - Provider Overview
October 24, 2003
Prepared By:
Eagle Broadband, Inc.
101 Courageous Drive
League City, Texas
(281) 538-6000
www.eaglebroadband.com
TDPUD Broadband Network Project Eagle Broadband - Provider
Overview
October 24, 2003
Mr. Alan Harry
Director of Telecommunications Services
Truckee Donner Public Utility District
11570 Donner Pass Road
Truckee, CA 96160
Dear Alan:
Thank you for the opportunity to submit the following company overview of Eagle Broadband as
well as a review of the Truckee Donner Public Utility District (TDPUD's) requirements for your
Fiber to the User Project. We have included the following information for your review.
1) TDPUD Overview/Goals/Needs
2) Eagle Broadband Company Overview
3) Bios Of Project Team Members/Key Personnel
4) Company Financials
We hope that the following information provides you what you need regarding Eagle Broadband
at this time. We would appreciate the opportunity to answer any questions you may have and
expand upon the information contained herein.
We would also appreciate the opportunity to assist you with anything else you may need.
Please feel free to call me in the office (281-538-6000) or on my cell phone (832-385-3482) so
we can discuss how else we may assist your efforts.
Thank you very much for your time and consideration.
Best regards,
John Nagel
Vice President, Engineering
Eagle Broadband
(281) 538-6000 Office
(832) 385-3482 Cell
inaael0eabb.com
TDPUD Broadband Network Project Eagle Broadband - Provider
Overview
TABLE OF CONTENTS
TDPUD Broadband Network Project Goals & Needs ..............................3
TDPUDOverview................................................................................... 3
TargetUsers.......................................................................................3
TDPUD Broadband Network Requirements......................................... 2
KeyIndustry Factors..........................................................................2
KeyBenefits ....................................................................................... 2
Eagle Broadband Company Overview....................................................3
Eagle Capabilities Overview ...............................................................4
WhyEagle Broadband?....................................................................... 6
Bios Of Project Team Members/Key Personnel.....................................
CompanyFinancials............................................................................ 11
TDPUD Broadband Network Project Eagle Broadband - Provider
Overview
TDPUD Fiber to the User Network Project Goals &'Needs
Eagle has been working on and off with the Truckee Donner Public Utility District (TDPUD) for
approximately 15+ months. During this time, we have learned a great deal about the TDPUD's
goals, objectives and needs for the Fiber to the User Project. Following is a recap of our
understanding of the TDPUD's key requirements for the project.
TDPUD Overview
TDPUD is a non-profit utility providing reliable electric and water services to the Truckee area for
more than 75 years. The TDPUD is well known for its high degree of integrity and excellent
customer service. TDPUD is owned by its customers and is overseen by a locally elected Board of
Directors. TDPUD serves water and electrical service in Nevada County to approximately 12,000
residential, business and government subscribers. In the last decade, Truckee has experienced
rapid growth due to its beautiful surroundings in the Sierra Nevada Mountains and proximity to The
Truckee River, Donner Lake, and Lake Tahoe. Truckee's small town charm adds to the overall
appeal of the community and has helped the community continue to attract new visitors and
residents.
Truckee's continued growth in new homes, businesses and sophisticated visitors and residents,
many of which come from the San Francisco bay area and demand high quality broadband and
communications services, has prompted the TDPUD to move ahead with plans to design, build and
operate the District's own state-of-the-art, fiber-optic broadband communications network. The
communication infrastructure must provide government, education, health care, public service,
commercial and residential customers with a robust, reliable, comprehensive suite of affordable
broadband communications services. These basic services will include: High Speed Internet
Access, Voice (Telephony), Video and Security services.
Target Users
The TDPUD Fiber to the User Network is being built to enable and deliver communications services
to three main groups of users:
1) Public, Educational, and Governmental (PEG) entities whose use of the
communication services is considered essential. These include government offices, schools,
health care facilities, police, fire, public safety and the TDPUD itself.
2) Businesses that require reliable high-speed data communications for their"mission critical"
activities and who are currently underserved by the existing infrastructure and the limited
services currently available from incumbent providers.
3) Residential homeowners and visitors needing an affordable, high quality bundle of
services that include high-speed data, video, voice, and security monitoring.
Eagle understands that the delivery and availability of services for these various user groups will
need to be prioritized and the network deployment and availability of services will need to be
scheduled according to the priorities set by the TDPUD.
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
TDPUD Broadband Network Requirements
The TDPUD's key requirements for the Fiber to the User Network include:
• Investing In Future-Proofed Fiber-Based Infrastructure - The Fiber to the User
Network needs to not only provide advanced services today but also be based on technology
with the capacity and capabilities to meet TDPUD and community needs for many years to
come.
• Ability To Deliver Complete Range of Services - The TDPUD must leverage the Fiber to
the User Network to provide the widest range of services to meet the needs of a diverse
user population. Examples of the services the Fiber to the User Network will provide include:
❑ Very high speed Internet and network access so government and public safety agencies
can more easily share information, deliver city services and better serve residents &
businesses.
TDPUD SCADA monitoring and automated meter reading to lower operational costs while
maintaining high service Levels.
❑ Improve the security and safety of the community with security monitoring services,
enhanced emergency preparedness, etc.
• Distance learning & telemedicine applications to improve the quality of education &
patient care.
❑ Telecommuting to minimize traffic and pollution and improve quality of life.
❑ High speed Internet access for businesses to increase employee productivity.
❑ Residential voice, video, data and security services bundles to provide greater value,
higher quality entertainment and single bill convenience to visitors and residents.
• Reliability &Availability - Because essential city services, businesses and residents will
be heavily dependent on the new broadband services, the Fiber to the User Network will
need to be extremely reliable, delivering consistent, high availability to all subscribers.
• Efficiency & Low Cost - The Fiber to the User Network must be designed to keep
operational and support costs to an absolute minimum requiring minimal maintenance and
upkeep.
Key Industry Factors
There are a number of key industry factors that make the TDPUD's decision to move ahead with
the Fiber to the User Network project particularly timely and prudent:
• Continued strong, nationwide and regional growth in demand and subscribers for broadband
and communications services.
• Residents and businesses are looking for and demanding increased choice, flexibility and
affordability in broadband and communications services.
• A new revenue sharing model (being spearheaded by Eagle Broadband) that is truly a win-
win for the TDPUD and Eagle making the project financially viable and low risk.
• More and more municipalities having great success with their Fiber to the User Network
deployments enabling the TDPUD to benefit from best practices and avoid potential pitfalls.
Key Benefits
Key benefits to the TDPUD and the community include:
• Taking Control of The TDPUD's Destiny-The Fiber to the User Network will enable the TDPUD to
provide state-of-the-art communications services with the same level of quality and reliability the TDPUD
Eagle Broadband, Inc. Page 2
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
currently delivers for existing city services such as water, power, etc. eliminating reliance on the very
limited, poor service currently offered by incumbent providers.
Stimulating Economic Growth & Development-The Fiber to the User Network will enable the TDPUD
to quickly deliver higher quality, more affordable services that can stimulate growth, economic
development, increase job growth and attract higher income visitors, residents/homeowners and
businesses to remain competitive with other communities in the region.
• Improving Quality of Life- Improving the productivity, efficiency, enjoyment and overall quality of life for
all residents and businesses (both new and existing).
• Delivering Greater Range Of Advanced Services At Lower Cost-The Fiber to the User Network will
enable the TDPUD to deliver all the advanced services being demanded by residents and businesses
more efficiently, at lower cost with improved service.
Eagle Broadband Company Overview
Founded in 1996, Eagle Broadband Inc. (AMEX: EAG), a publicly traded company, is an integrated
communications service provider focused on Broadband Networks similar to that planned by the
Truckee Donner Public Utility District. Eagle offers an exclusive "four-play" of Bundled Digital
Services (BDS) that includes very high speed Internet access, cable-style TV and video, voice and
security monitoring. In order to fully capitalize on the significant growth in broadband markets,
Eagle recently announced a major company restructuring that included $10 million of additional
financing, a new highly experienced & successful CEO and management team, intensely focused
with major investment in our Bundled Digital Services broadband business. Eagle's current market
valuation is approximately $73 million (as of close 10/29/03).
Our Fiber to the User Network business is focused on partnering with utility districts like the TDPUD
to deploy and operate broadband networks. The restructuring included a company-wide
consolidation and integration under a single Eagle Broadband brand and a refocusing and
investment in four key areas that include:
• Fiber to the User Network deployments and Bundled Digital Services.
• Broadband and multimedia technologies including HDTV-ready set-top boxes.
• IT business integration and enterprise management services (e.g. network/security
monitoring, etc.).
• Global voice and data communications with the Orb' Phone Exchange satellite
communications platform.
Eagle is also a provider of HDTV-ready multimedia set-top boxes, and provides a turn-key suite of
financing, design, deployment and operational broadband network services that enable
municipalities, real estate developers, hotels and multi-tenant owners to deliver exceptional value,
state-of-the-art entertainment and communications choices and single-bill convenience to their
residential and business customers. Eagle also has extensive "last mile" cable and fiber installation
capabilities and provides complete IT business integration and enterprise management solutions
including network security and monitoring, intrusion detection, anti-virus, managed firewall and
content filtering for municipalities, developers and businesses. Eagle also markets the Orb' Phone
Exchange non-line-of-sight communications system that provides true, "total" global voice, data
and Internet communications service through the Iridium Satellite constellation to Fortune 1000
enterprises, commercial aviation, government, the military and homeland security customers.
The company is committed to establishing long-term partnerships with utility districts,
municipalities, and real estate developers to deliver the most advanced, broadband
communications services to residents and businesses in their communities. These partnerships
utilize an innovative revenue sharing model that allows the utility and Eagle to share in both the
Eagle Broadband, Inc. Page 3
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
costs and the revenues to produce a financially viable, win-win-win arrangement for the utility, the
community and Eagle.
Eagle Capabilities Overview
Eagle Broadband is considered a Multiple Services Operator that owns and operates its own
broadband Fiber-To-The-User networks. The company currently has operations in Texas, Nevada
and Arizona with plans to expand in all of these markets as well as to California, Utah and several
other states. Eagle's original FITU network is located in the Greater Houston Metropolitan area
where the company was founded. Over the Houston network, Eagle has been providing Internet
access, Voice, Video, and Security Monitoring services, in new residential developments and
communities for the past four years. This network is comprised of over 55 miles of fiber backbone
and hundreds of"last mile" fiber that passes more than 5000 homes. The network is very similar
to the proposed design of the TDPUD fiber network. The Texas-based Eagle Fiber to the User
Network connects six separate residential communities surrounding the Greater Houston
Metropolitan Area, and is interconnected via the 55 miles of fiber backbone.
Eagle has recently announced new contracts to provide a range of Fiber to the User Network
design, deployment, operational and support services along with complete BDS packages with
video content, Internet access, voice and security monitoring with two new communities:
• The award winning, $7 billion Lake Las Vegas resort in Las Vegas, Nevada.
• The IaVerne Luxury Condominium Community in Phoenix, Arizona.
These partnerships were structured using the new revenue-sharing business model that Eagle is
spearheading in the broadband industry whereby Eagle establishes a true partnership with the
utility district, municipality or developer to jointly deploy and operate a broadband communications
infrastructure within their community. The community wins with a next generation
communications infrastructure that will meet the broadband and communications services needs of
the community for many years to come. These services will become just like other utility-provided
services such as electricity, water, gas, etc.
Eagle's IT network-monitoring services and structured cabling services for both residential and
commercial customers will allow Eagle to monitor the TDPUD's network 24 hours a day, 7 days a
week, as soon as it becomes operational as well as provide wiring/cabling expertise for residential
and commercial subscribers. The TDPUD can also benefit from Eagle's state-of-the-art multimedia
set-top boxes which can be used to deliver a range of broadband services including higher end
services such as HDTV video and Video on Demand as well as Internet access.
The TDPUD network architecture will be very similar to Eagle's existing Texas-based broadband
network. To help ensure the success of the TDPUD project, Eagle has already completed a first
round of interoperability tests with the Wave? Optics networking equipment. The successful tests
were performed in conjunction with Wave? Optics' engineering team. The active Eagle network
was used to conduct these tests in order to ensure complete network interoperability for the
TDPUD Fiber to the User Network. This is an example of how Eagle's experience and existing
network capabilities enable the Eagle TDPUD project team to integrate, stage and test a wide range
of network functions, technologies, etc. to ensure a successful network deployment for the TDPUD.
Overview of Key Eagle Capabilities:
• Comprehensive Internet Service Provider (ISP) capabilities offering high-speed access,
hosting services, mail services, news services, content filtering services, dial up services.
Eagle Broadband, Inc. Page 4
TDPUD Broadband Network Project Eag|eDrnadband - PnoviderOvcrviow
n Full function video services, capable of providing video through all fiber infrastructure
architecture, offering a full channel line up (over 28O channels) with flexible packages. A
VOD offering based on the IP video distribution model, and IP content rights with a number
of content owners.
w Complete security monitoring services, with our own UL approved monitoring station, fully
staffed and licensed to operate under the laws regulating said stations throughout the
United States.
w A fully functioning CLEC, providing a suite of voice services to residential customers.
w A fully staffed customer service organization with access to our OSS/BSS systems to quickly
and efficiently handle customer inquiries.
" A manufacturer and provider of IP-based, multimedia Set Top Boxes, with capabilities that
include decoding and displaying High Definition Television for IP video streams.
" A structured cabling services capability with expertise and experience in delivering
broadband fiber-to-the-home/fiber-to-the-user (FTTH/FTTU) solutions for residential,
commercial and hospitality customers. A full suite of products and services, including home
automation, structure wired, etc.
w A network integration capability with a full Network Operations Center, staffed 7 X 24 X 365
days a year responsible for monitoring networks and available to handle trouble calls, open
tickets, dispatch resources, and close tickets. This Eagle group services customers inside
and outside of Eagle's FTTH/FTTUnetworks.
" Eagle's origins were in the wireless infrastructure design, manufacturing, and operations
business sector. As Eagle migrated into the IP business sector there has always been a
wireless IP infrastructure capability and expertise maintained within the business.
Implementing and operating wireless IP networks is also part of each of the business unit's
capabilities.
Eagle has evolved its processes and procedures over the last four years to take full advantage of
the IP networks it has developed. Additional high-end services will include HDTV, educational
distance learning, remote medical imaging & diagnostics, video security monitoring, Internet
gaming, and many others. Eagle's experience in greenfield deployments dates back to 1999 with
the design and implementation occurring as early as 1997 & 1998. Within the first community, a
local head-end was constructed where 200 plus video channels are aggregated via satellite dishes,
local channel narrowband antennas, and IP multicast streams. This headend is connected via GigE
fiber to a co-location facility where Internet bandwidth is obtained. Extending out from the
headend are three additional greenfield communities connected via Eagle's own 144-count fiber.
That portion of the backbone is approximately 42 miles long and is mostly aerial construction.
Two additional communities are also connected via third party metro fiber rings, all of which is
connected back the central co-location facility via layer 2 routers/switches and GigE fiber. IP video
is being delivered to all six of these communities from the newest headend located at Eagle's main
facility. There are 10 C-Band satellite dishes that aggregate video channels and convert them into
IP multicast streams of MPEG 2 video. These channels are traversing Eagle's citywide network
(approximately 55 miles of Eagle's own fiber and over 100 miles of third party Metro fiber) to the
six communities and are aggregated into the local channel line-ups for delivery into the homes.
Eagle Broadband, Inc. Page
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Why Eagle Broadband?
Choosing the right partner for the TDPUD's Fiber to the User Network project will be a critical factor
in the success of the project. Following are some of the key reasons why we believe Eagle
Broadband will make an ideal partner for the TDPUD:
1) Proven Experience & Track Record - Eagle was one of the first providers to commit to
the FTTH/FTTU market and has as much if not more experience in FTTH network design,
deployments, management and operations than any other provider. The TDPUD can
leverage the talent and experience of the Eagle staff in all aspects of a fiber network
deployment to ensure a successful network deployment.
2) Commitment - Because FTTH networks and Bundled Digital Services are Eagle's main
business focus and not a side business, we can offer the TDPUD the widest range of specific
broadband network services, technology, skilled staff and resources. Eagle is committed to
the Fiber to the User Networking business for the long-term and will continue to invest in
the long-term success of the TDPUD. Additionally, the TDPUD has full visibility, awareness
and involvement across Eagle including the CEO and management team and all Eagle
project team members including engineering, support, marketing, customer service, etc.
3) Responsiveness - Eagle has and will continue to dedicate our most experienced staff and
resources to the TDPUD. Our team is fully dedicated to the TDPUD's success with each and
every team member having a "whatever it takes" commitment to supporting the TDPUD
throughout the project.
4) Proven Processes & Methodologies - From our many successful broadband network
deployments, Eagle has developed a number of proven methodologies, processes, models
and approaches for all aspects of a network deployment. This includes not only the up-front
network design and architecture but also the financial aspects of a network deployment,
project management and post-install operational support, maintenance, etc.
5) Established Industry Relationships - As the TDPUD has already learned, Eagle has a
wide range of industry contacts and partnerships with leading vendors, financial institutions,
etc. In addition to the deep knowledge and expertise of the Eagle staff, these relationships
enable Eagle to leverage additional resources for technology integration, problem solving
and other requirements that may arise before, during and after the network is deployed.
6) Flexibility - Eagle is big enough to have the depth of resources required to ensure a
successful network deployment. However, because we always assign a dedicated project
team to each broadband network project (as we have for the TDPUD) and empower them
with full decision making authority to utilize whatever Eagle resources are necessary to
meet the customer's needs, they can move quickly, make adjustments and solve problems
faster. This flexibility minimizes project risk and helps to ensure a successful network
deployment.
Eagle Broadband, Inc. Page 6
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Sios Of Project Team Members/Key Personnel
Following is a list of the key project team members assigned to the TDPUD Fiber to the User
Network Project along with key management personnel actively involved in supporting the project
from an Eagle management perspective:
• Dave Weisman, CEO
• John Nagel, Vice President, Engineering &TDPUD Project Lead
• Dr. Dean Cubley, Chief Technology Officer
• Randy Shapiro, Vice President, Marketing
• Roger Ihde, VP, Operations & Customer Service
• Jon Hayden, General Manager, Eagle Research & Development
• Ronnie Evans, Vice President, Eagle Broadband Security
• Michael Lamb, Senior Systems Engineer
• Steven Hester, Director of Communications
• Paul Lopez, Project Manager
• Steven Newstat, Video Network Architect
• Giang Dao, Senior Engineer
Dave Weisman CEO
Dave joined Eagle Broadband as CEO in October, 2003 and is responsible for the strategic
direction, vision and overall operations for the company. He brings more than 18 years of senior
management and operating experience with both startup and established technology companies to
Eagle Broadband. Most recently he was brought in by the BOD of Silicon Valley start-up IP
Dynamics to build Sales and Marketing organizations and launch the company into the secure
communications marketplace. Before joining IP Dynamics, Dave co-founded and was Vice
President, Sales and Marketing for Canyon Networks; a VC-funded telecommunications equipment
startup focused on subscriber services provisioning and management for major telcos. Prior to
Canyon Networks, Dave was Vice President, Marketing and Customer Service for ACT Networks, a
publicly traded provider of WAN provisioning equipment, where he directed product management,
marketing and customer support activities and served as a key contributor to the company's
successful ($275M) acquisition by Clarent Corporation. Dave also co-founded and served as Vice
President, Sales & Marketing for Thomson Enterprise Networks where he launched and built a
commercially focused ATM networking division. After winning a $450 million multi-media network
contract with the British Army, the division was acquired by Thomson-SA in 1999. Prior to that, he
held senior marketing roles at Adaptive Corporation (Acquired in 1994) and Retix (IPO 1992).
Dave began his professional career by founding a Consumer Products distribution company in
Japan that he sold in 1987 for $13M. Dave also served as a pilot with the United States Air Force
and saw active combat duty in Central America and Operation Desert Storm. He holds a B.A. in
Economics and International Relations from U.C.L.A.
John Nagel, Vice President, Engineering & TDPUD Proiect Lead
John was a co-founder of Eagle Broadband and is currently serving as Eagle's Vice President of
Engineering and the acting General Manager for Eagle Broadband Services (EBS), Eagle's
FTTH/FTTU broadband Bundled Digital Services (BDS) group. He is responsible for ensuring the
company has the right technical/engineering staff and resources to fully meet the needs of Eagle's
customers. His primary role is to oversee the day-to-day operation of EBS and to focus the
engineering resources of the company to design, deploy, grow, manage/operate and support
Eagle Broadband, Inc. Page 7
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TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Eagle's FTTH/FTTU networks. John also served as the Director of R&D for Eagle and as a Project
Manager/Engineer and oversaw the development of advanced multi-media products and was also
the lead design engineer for Eagle's line of high-powered RE amplifiers for the paging & 2-way
radio products. Prior to Eagle, he was a Project Manager and Systems Integration engineer for
Eagle Aerospace, a NASA contractor for the International Space Station where he was responsible
for systems integration of all of the Space Station's support systems (i.e. video, data, voice,
thermal, power, and fluid subsystems, etc.). John was also the lead Project Engineer at General
Electric where he was responsible for the refrigerator/freezers on the Space Shuttle program. Prior
to GE, he was a Plant Engineer for the Monsanto Chemical Co. John holds a B.S. in Mechanical
Engineering from the University ofTennessee.
Dr. Dean Cubley, Chief Technology Officer
Dean is a co-founder and Chief Technology Officer at Eagle Broadband with overall responsibility
for the technical vision, product development and overseeing Eagle's engineering and development
teams. He brings more than 35 years of extensive experience in the field of telecommunications.
Dean served as president, CEO and chairman of the board of Eagle until assuming his current role
as CTO. Dean also served as vice-president of Eagle Telecom, Inc. He is also a member of the
Oversight Committee for the University of Houston Epitaxy Center, which managed the Wake
Shield Flight aboard the Shuttle in 1995. From 1965 to 1984, Dean worked for NASA Manned
Spacecraft Center in the Electromagnetic Systems Branch of the Engineering and Development
Directorate where he was the Antenna Subsystems Manager for all spacecraft antennas for the
Shuttle Program with responsibility for the design and development of the antennas and hardware
for all Shuttle flights. Dean has authored or co-authored over fifty publications and has a total of
eight patents and patents-pending. Dean holds a B.S. and Masters in Electrical Engineering from
the University of Texas and a Ph.D. in electrical engineering from the University ofHouston.
Randy Shapiro, Vice President, Marketing
Randy has more than 17 years of sales, business development and marketing management
experience intelecommunications, networking, enterprise software and services with both startup
and established technology companies. At Eagle, he is responsible for worldwide marketing
responsibility and making sure that Eagle's sales and support teams have the right products and
services and the necessary tools and resources to fully meet the needs of Eagle's customers. Prior
to joining Eagle, Randy was responsible for all marketing functions at security software startup IP
Dynamics. Before IP Dynamics, he managed overall marketing functions for Canyon Networks, a
telecommunications equipment startup focused on subscriber services provisioning and
management for major telcos. Randy also was Director, Product Marketing for Thomson Enterprise
Networks where he formulated the company's sales/marketing strategies and launched a next-
generation ATMsvvitchproduct |inevvhich |edtua $450nni||innnnu|ti-nnadianetvvorkcontr8ctvvin
with the British Army and the division's acquisition by Thomson-SA. Randy also was Director,
Marketing and Business Development at technology training and marketing services company,
Wave Technologies, where he led the marketing and business development efforts for the
company's marketing services division. Randy also held senior sales and marketing management
positions with enterprise software companies Novasoft Systems and Metaphor Computer Systems
as well as IBM Corporation. He holds a B.S. in Business & Marketing from the University of Arizona.
Roger Ihde, Vice President of ODerations & Customer Service
Roger Ihde brings more than 30 years of technical, management and human resource experience
to Eagle. He is currently Eagle's Vice President of Operations with overall responsibility for Eagle's
operations including the Network Operations Center and Customer Service organization. Since
joining Eagle, he has held the positions of Director of Business Technology, Vice President of
Human Resources, and Vice President of Operations. As Vice President of Human Resources, Roger
was instrumental in consolidating seven diverse company human resource cultures into a single
Eagle culture. Before Eagle, he was a senior member of the team at Sorbus, Inc., Bell Atlantic
Eagle Broadband, Inc. Page
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Services Clients (France), CompuCom, Inc., and CompUSA, where he established policies,
procedures, and business plans to turn the services divisions into profitable contributors. His work
has included the merging of two 1,500-person field service forces, the development and
deployment of call centers, back office support, inventory control, and logistics functions. Roger
began his career in 1970 after serving in the United States Marine Corp.
Jon Hayden, General Manager, Eagle Research & Development
John is the General Manager of Eagle's R&D and engineering team with responsibility for new
product development. Before assuming his current role, he was the Director of R&D for Eagle
Wireless International. Jon came to Eagle from W & H Development, Inc., an electronics
manufacturer for the oil and gas industry, where he was the Engineering Manager for seven years.
His previous positions in the Houston area included electrical engineering with Lockheed
Engineering and Sciences Corp. and Digicon Geophysical. He came to Houston from the Boston
area, where he was Chief Engineer for D/A General, Inc., a banking surveillance equipment
manufacturer. Jon holds a B.S.E.E. from Northeastern University.
Ronnie Evans, Vice President, Eagle Broadband Security
Ronnie is Vice President of Eagle Broadband Security with responsible for Eagle's security
monitoring capabilities. He has also been Vice President of Marketing & Sales for Atlantic Pacific
Communications and for ClearWorks' Home Systems Divisions. Ronnie joined Eagle when his
company, Secure-All Security, was acquired by ClearWorks. His experience in the security
business dates back to 1994. Ronnie holds a Bachelor's Degree from Texas Tech University.
Michael Lamb, Senior Systems Engineer
Michael is a Senior Systems Engineer at Eagle and is responsible for engineering and implementing
digital video entertainment systems for deployment into Fiber to the User Network environments.
The deployments include Eagle Broadband, Inc.'s FTTH/FTTU initiatives as well as other client
networks utilizing HFC, FTTH/Fl"1TU, and DSL architectures. He is focused on IP based multicast
video and VoD (Video on Demand) systems that enable video entertainment packages. Michael is
actively involved in all aspects of equipment evaluation, testing, integration, and deployment. He
also works with Eagle's Set Top Box development team as well as assisting with licensing and
management of content rights with various broadcasters and content providers. Prior to joining
Eagle, Michael worked with Enron Broadband Services managing a team of engineers in the design
and implementation of VoD services. Before Enron, he was Senior Analyst at DataSystems Group,
where he focused on large ERP & CRM software deployments. Michael was also a Systems
Administrator for Motorola where he designed data networks for new semiconductor fabrication
facilities. He holds a B.S. in Computer Sciences from The University of Texas.
Steven Hester, Director of Communications, Eagle Broadband Services
Steven brings more than 15 years in data networking and telecommunications to his role as
Director of Communications with responsibility for the design, operations, and administration for all
Internet services delivered to Eagle Broadband Services' ("EBS") customers. Steven has designed
and deployed three new headend facilities and 14 environmentally controlled enclosures over seven
neighborhoods in two cities, and continues to support Eagle's fiber backbones, the environmentally
controlled enclosures and the headend facilities. He also was responsible for the design of Eagle's
Metropolitan Area Network with a co-location at Level 3 Communications. Steven was also Director
of Communications for ClearWorks which was later acquired by Eagle Broadband. While at
ClearWorks, he reengineered ClearWorks' wire speed backbone for delivering high speed Internet
connectivity to customers. This project included redundant high-speed links to different tier one
providers running BGP; readdressing entire internal and external network using public and private
addresses; designing and implementing the co-location facility with Level 3. Steven also redesigned
the switching architecture and the addressing of headend facility; moved DNS, WWW and dialing
services in-house including corporate voice switches. Prior to joining ClearWorks, Steven was a
Eagle Broadband, Inc. Page 9
""`'"`�^�"'^,,,^...'.`,','.o,, '',^»»^"�"...�z�
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Sales Engineer for Inter-Tel Technologies, Inc. where he designed communication systems for that
converge data, voice and video over an IP infrastructure, Steven is a graduate of Southern
Methodist University Networking Technologies Program and has obtained numerous data network
and voice certifications.
Paul Lopez, Proiect Manage
Paul serves as project manager of outside field operations for Eagle Broadband. In addition to his
role as project manager, he also manages customer service and residential installation of services.
Paul directs the day-to-day outside field operations of Eagle's Broadband Services operations.
Including overseeing multiple BDS projects from start to finish with planning and supervision at all
phases of site construction and installations. Paul is responsible for the qualification of sub-
contractors, selection and coordination of suppliers, acquisition of resource and project schedules,
He troubleshoots workflow problems, communicates skillfully and presents status reports to
management and customers. He implements the preparation of statements for work/requests of
bids, requisition of materials, permitting of sites, reviews and approves all payment requests while
managing outside construction firms, internal contractors and vendors. Paul supervises and
manages site construction activities involved in the development of communication sites, including
power companies, railroad and the highway department. He also was instrumental in the design of
the AC Enclosure used by Eagle in outside field operations. Prior to joining Eagle Broadband, Inc.,
Mr. Lopez worked as a Project Manager for Baker Hughes for 22 years. He was responsible for all
add/move on voice/data and fiber terminations at all locations including out of state.
Steven Newstat, Video Network Architect
Steven serves as Video Network Architect, designing digital headends with satellite down link
facilities for IP broadcast TV programs and VOD content from motion picture studios and
broadcasters. He negotiated Eagle's studio and VOD content contract with Warner Brothers as well
as the broadcast and VOD rights from the broadcasters for residential and commercial
deployments. Prior to joining Eagle, Steven was a Senior Video Network Architect furintertainer/
where he was responsible for evaluating, designing, testing and deploying systems involving the
encoding of VOD content for MPEG-4 (DSL) deployments utilizing NT servers and designing a
satellite deployment system for cable headends (MPEG-2) with VOD servers utilizing a fiber
backbone for content distribution. Prior to Intertainer he also was Director of Telecommunications
for Digital Multimedia Systems where some of his projects included designing, testing and
implementation nfaGlHeadend system and upgrading the cable plant to include cable modems
and a fiber backbone for StreamGate Video, coordinating the relocation of a fiber link for Great
Western Bank and redesigning their network to accommodate voice, data and document imaging
over a fiber backbone for Southern California Savings. Prior to that, Steve worked for MICROAGE
as a Telecommunications Manager where he designed, integrated and managed an enterprise
solution for a document imaging and workflow system. He also worked for Electronic Imaging
Systems as Vice-President, Network Distribution & Services where he designed and installed
networking systems for Mayer, Brown and Platt, Kerr Glass, Rice University and FOX Television.
Giang Dao, Senior Engineer
Giang Dao currently serves as a senior member of the R&D staff at Eagle BroadBand. He is
responsible for software development for Eagle's Set-Top-Box and digital head-end and the
ongoing development of the software user interface for Eagle's multimedia set-top box product
line. Prior to joining Eagle Broadband, Giang was a senior member of technical staff at Compaq
Computer Corporation. He has been involved in PC graphics controller architecture and design,
including the analysis and performance optimization of graphics/video hardware/software systems.
Me also was a lead project engineer for HDTV multimedia projects within Connpaq'sAdvanced
Technology Group and co-author of numerous white papers and patents in this area. Prior to
Compaq, Giangdesigned high-end 2D/3D graphic boards atOnnniConnp Graphics Corp. His areas
of expertise include graph ics/aud io/video codec algorithms, data compression algorithms, thin
Eagle Broadband, Inc. Page 10
.................
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
client user interfaces, and object-oriented OS-independent interfaces. Giang is the inventor/co-
inventor of 14 granted PC graphics patents and has numerous patents pending in similar areas. He
holds aBSEE degree from the University ufHouston.
Company Financials �
Eagle Broadband (AMEX: EAG) is a publicly traded company founded in 1996. Reported results for
the most recent 9 months ended May 31, 2003 included revenues of $9,528,000, gross profit of
$4/116,000 and a net loss of $4/731/000.
The company recently completed a new round of financing to provide a minimum of $10 million in
new funding, which included the following:
1) New leadership including a new CEO, Dave Weisman and new Vice President of Marketing,
Randy Shapiro.
2) A company restructuring which included a rightsizing, consolidation and integration of
multiple businesses and functional areas.
3) Consolidation of all Eagle business units under single Eagle Broadband brand.
4) Refocusing and investment in four high growth market opportunities: Broadband networks,
multimedia broadband technologies, IT services and satellite communications technology.
Highlights of the company's recent financial position (based on latest reported results as of
5/31/03) includes:
" $135 million inassets
" $7 million inliabilities
" $14 million in current assets
" $40 million in operating assets
" A[ or near cash flow positive within 30-6Udays.
w More than $S0 Million in project financing available.
w Additional $1JS million credit facility.
" Nationwide network footprint with operations in Texas, Nevada and Arizona with plans to
expand toCalifornia, Utah and several additional states.
Recent customer wins/company developments:
» Lake Las Vegas Resort, Las Vegas, Nevada ( ).
" LaVern4 Luxury Condom iniunns/North Peak Construction, Phoenix, Arizona
(http://www.lavernecondos.com),
n Achieved FCC & Iridium certification for Eagle's patented Orb' Phone Exchange Satellite
Communications Technology, a product with multi-million dollar revenue potential,
w New strategic partnerships with Iridium and General Dynamics for the Orb' Phone Exchange.
» Release of our next generation HDTV-ready multimedia set-top box along with new orders
from strategic partner General Dynamics Interactive.
" Recent cabling and services contracts with Sprint, Teleresource Corporation and
DirectSource.
Eagle Broadband, Inc. Page11
TDPUD Broadband Network Project Eagle Broadband - Provider Overview
Eagle Broadband, Inc. Page 12
............. .. .... ......... ............ .............. ... ........
EAG: Summary for EAGLE BROADBAND -Yahoo! Finance Page I of 2
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EAGLE BROADBAND (AMEX:EAG) Quote data by Reuters Edit
Last Trade: 0.60 Day's Range: 0.58-0-63 EAG 30-Oct @ 1:47pm (C)Yahoo!
0.64
Trade Time: 12:45PM ET 52wk Range: 0.12 -0-68
Change: +0,02(3.45%) Volume: 5,059,800 0.60
Prev Close: 0,58 Avg Vol (3m): 4,374,454 0.58 --------------------
Open: 0.59 Market Cap: 75.56M 0.56
10am 12'pm zpm 4pm
Bid: N/A P/E (ttm): N/A 1-d 5d 3—m 6—m iy _2y -5y max
Ask: N/A EPS (ttm): -0.494 Get streaming real-time charts in
ly Target Est: N/A Div&Yield: N/A(N/A) Kar�kTr .cker.
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HEADLINES 1Eiil ADVERTISEMENT
• Eagle Broadband Inc Shareholder
Call scheduled for 5 00 pm ET today A 5-Second
Tue, Oct 28 - CCBN Cuarantee?
• Eagle Broadband-inks Distribution—Pact With
GeneraiL Dynamics For Global Satellite,-Based
Voice And Data Commun Services;
Tue, Oct 28 - Dow Jones Business News
• Eagle Broadband Inks Distribution Agreement
with N,
Based Voice and Data—Communications
Services
Tue, Oct 28 - Business wire
• Eagle Broadband Releases Access Instructions
Lo Special Shargho—ld—ei-Conference—c—alI
Scheduled for Tuesday_October—282003
Mon, Oct 27 - Business wire KEY STATISTICS
•Eagle_BroacJ1b_an(JGetsFCC—Iridium Forward P/E (1 yr): N/A
Certifications P/S (ttm): 437
Thu, Oct 23 - Dow)ones Business News Div Date: N/A
• Eagle Broadband Receives FCC & Iridium Ex-Div: N/A
Certifications
Exchange Satellite Communications Platform
More Key Statistics ..
Thu, Oct 23 - Business Wire
• EnleBroadband Inc. Financials ANALYST
http:/'/finance.yahoo.com/q?s=eag 10/30/2003
EAG: summary for EAGLE BROADBAND -Yahoo! Finance Page 2 of 2
Tue, Oct 21 - EDGAR Online Financials EPS Est(current year): 0.00
Eaale Broadband Schedules SSpecial EPS Est(current quarter): N/A
Shareholder,Conference-Call To DtSCUsS Avg Rec (current)*: NIA
—Positive-CoIn ampevelopments wed, Oct 15 - Business wire PEG Ratio: NIA
• Eagle_Broadband'Issues Statement to Correct * (strong Buy) 1.0 - 5.0 (strong Sell)
ErroneousE Report by—Brefing corn Regarding Analyst sst tma1es
Downgrade
Tue, Oct 14 - Business Wire BUSINESS SUMMARY
• North Peak Construction A Eagle Broadband, Inc. is a worldwide supplier of
Awards Contract To s and services, providing
Eagle Broadband Deliver-Broadband broadband product
d.To
Technology: telecommunications equipment with related
-Services& Content To Phoenix- software, broadband products and fiber and cable as
Based_LuwN,_CcinclpMtnjum Development
Tue, Oct 14 - Business Wire used by service providers in the paging and other
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Eagle Broadband Inc (EAG) At 1:14PM ET: 0.60 t 0.0213,45%) RE
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EAGLE BROADBAND (AMEX) Edi#
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Compare: EAG vs r— S&P F Nasdaq I- Dow r
ERGLE BRORDBAND
as of 24-Oct-2003
0.7
0.6
t
0.3
0.2 1
Jun03 JU103 Au 03 sep03 oct03
60
cc 40
20
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Copyright 2003 yahoo! Inc. http://Finance.yahoo.com/
Splits:none
Last Trade: 0.60 Days Range: 0.58-0.63
Trade Time: 1:14PM ET 52wk Range: 0.12-0.68
Change: t 0,02 {3,g53 ) Volume: 5,831,600
Prev Close: 0.58 Avg Vol (3m): 4,374,454
Open: 0,59 Market Cap: 75.56M
Bid: N/A P/E (ttm): N/A
Ask: N/A EPS(ttm): -0.494
1y Target Est: N/A Div&Yield: N/A(N/A)
http://finance.yahoo.com/q/bc?s=EAG&t=6m 10/30/2003
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