Loading...
HomeMy WebLinkAboutPublic comment Peter} ©lzmeister From: Doug Adams [doug@audiofirma.com] Sent: Thursday, September 11, 2003 7:21 AM To: Peter Holzmeister Subject: RE: Deposits Thank you for your response. I appreciate your attention. Doug Adams At 10:34 AM 9/10/03 -0700, you wrote: Dear Mr. Adams, I have sent your e-mail to the board of directors as you requested. I will also take this time to respond to you. Our deposit requirement is pretty strict. We have been reviewing it recently and have loosened it a bit regarding service to customers who are homeowners. We are reviewing other aspects of the deposit poliy with the idea of loosening it more. I do not yet know what the future modifications will be, but I will certainly encourage a discussion of the deposits we require from commercial customers. It is my understanding that your deposit is $500, and that you are making three monthly payments of $167 to satisfy that amount. It is also my understanding that the deposit amount will be reviewed after one year to determine if the deposit is larger than called for in our current policy. At his point there is not much more that I can do. Very truly yours, Peter Holzmeister -----Original Message----- From: Doug Adams [SMTP doug(@audiofirma coml Sent: Tuesday, September 09, 2003 6:50 PM To: PeterHolzmeisterna tdpud oro CC: barbaracahillaldpud org Subject: Deposits Dear Sir, r I originally sent this note on 8/19. 1 have not had the courtesy of a response yet. Previously I have left a voice mail for Mr. Holzmeister and never got a return call either. You guys are so busy you can't return a call or e-mail? I wanted to copy this to the Board as well but they don't seem to have e-mail thru the PUD. Please copy them as well so they will know how customer service is handled. Thank You. Doug Adams >Date: Tue, 19 Aug 2003 11 :36:59 -0700 >To: PeterHoIzmeisterC@tdoud ora >From: Doug Adams <douQ(a)audiofirma com> >Subject: Deposits >Dear Mr. Holzmeister, >1 have a question regarding the district's policy on new account deposits. >First some background. I own a retail music instrument business at 11075 Donner Pass Rd. and have been sharing 900 Sq. ft. of retail space there since 7/12/03, not quite two months now. Before sharing, my co- tenant has had the space for several years as an antique store, including a large selection of lighting products (chandeliers, lamps, etc., like Norcal Lighting). I will take over the whole store 9/1/03 when the antique/lighting store leaves. Hence the inquiry into getting the service switched to my name. >The clerk at TDPUD explained that the deposit required by me } will be two i times his highest bill over the past two years. I don't understand why my desposit amount is based at all on his usage. I am in effect being penalized for his usage. Wouldn't a store that features lighting consume more energy than a music instrument store? Surely, my display lighting will consume less energy than he has historically. I plan on using the compact florescents to further reduce my energy consumption. I am very energy concious. >Is there a procedure I can avail myself of that can review my situation to see if a smaller deposit would be OK? >1 thought that since we are really a small town there would be some avenue for review of the deposit amounts required for certain situations, this being one. Alas, I am faced with the bureacracy though. It was tersely explained, a little customer service trainig might be in order, that this is board policy, tough. Maybe after a year I might get some of it back if my useage is less. >Again, basing deposits on the size of the previous customers usage seems unfair. Evidently, my deposit is going to be about $500.00 because the previous service holder was a wastrel and ran up energy bills of $260 one month with all his lights on 24 hours a day! The store is only about 900 sq. ft. >1 am complaining because capital is very precious to me and it seems a huge waste to have the TDPUD hold this amount. >Thank you for attention to this matter and I hope to here from you soon. >Doug Adams >550-8128 s