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Home My WebLink About11 Water Pipeline Agenda Item # I EMI' A TRUC c ,K. s r NER Publi Utility District liu Memorandum To: Board of Directors From: Peter Holzmeister Date: October 14, 2005 Subject: Water pipeline presentation Why this matter is before the Board: This matter relates to preparation of the budget. It also relates to long range planning for infrastructure replacement. These are Board issues. History: We have made presentations on water pipeline issues at different times during the past year. We have talked about leaking water lines, the need for large sized pipelines, and the need to construct transmission lines to get water from wells to tanks so it can be distributed to customer load. We propose to give the Board a fully detailed picture of our need to address leaking lines and suggest options to deal with the issue over the long term. It is important that we do this before preparing a final draft budget so we reflect in the budget an approach that the Board has reviewed. New information: Neil Kaufman and Ed Taylor have prepared maps that will tell a story, not a very nice story. They will also offer ideas about tackling a tough problem in manageable bites. Recommendation: This is a workshop. No action is necessary. We hope to have a discussion and get an idea of the preference of the Board without the need for a formal vote. CRC CWIPMa'e Rez7 ors cCv+,:-%Zrc. TRUCKEE DONNER P U 9 L J C UTILITY DISTRICT Fxvsing on Me Human Sid.Mtetlmoiogy' wr. . Together Providing Energy Dispatch &Customer Care Solutions CRC'S HISTORY 1992: Formed by 19 member electric cooperatives to provide alarm monitoring • 1995: CRC expanded its focus to included after-hours answering and dispatch • 1998: CRC installed CRCLinks, an outage analysis and g-� management reporting �"' software program 2 01: CRC established Dunlap, Tennessee Contact Center 1 CRC'S HISTORY • 2002: CRC built a new corporate headquarters building in Austin, MN • At present, CRC serves: - 143 member electric cooperatives ' IN, -42 associate members/customers -37 states -More than 2.4 million consumers -Employ approximately 100 people between 2 locations CRC'S VISION AND MISSION • Our Vision -CRC will consistently exceed member and employee expectations by being one of the highest quality and best value contact centers,central stations,and employers in the energy and alarm dealer industries. : Our Mission -CRC is a leading,values-based,employee- focused contact center and central station CRC that enhances the services of its members throughout the U.S.by focusing on the human side of technology. MEMBERSHIP ELIGIBILITY ...AS STATED IN CRC'S ARTICLES OF INCORPORATION Section 3. Membership Eligibility. Membership in this Cooperative shall Be restricted to: • electric power cooperatives • electric member corporations 19+. • public power districts • public utility districts ...and entities in which one or more electric cooperatives cumulatively owns fifty percent(50%)or more of the equity ownership of such entity. 2 BOARD OF DIRECTORS Steven Healy,Chairman .` Pierce-Pepin Cooperative IrR Ellsworth, Wisconsin District 2 Robert Matheny,Vice-Chairman Sequachee Valley Electric Cooperative South Pittsburg,Tennessee District 3 M Dale Bradshaw,Treasurer ` Prince George Electric Cooperative Waverly,Virginia 804-834-2424 District 3 ee BOARD OF DIRECTORS Kenneth Ritchey, Secretary Torrent REMC Linden, Indiana District 2 Mark Pendergast St Croix Electric Cooperative Ha.mmond, Wisconsin �a District 2 Steve Glaim :; Polk-Burnett a` Centuria, Wisconsin District 2 BOARD OF DIRECTORS Dale Hendrickson Todd-Wadena Electric Co-op Ic Wadena, Minnesota `>y District 1 Brian Newton Consolidated Electric Cooperative Mount Gilead,Ohio District 2 ' C Raleigh Henry Lamar Electric Membership Corporation Barnesville, Georgia District 3 3 DISTRICT/MEMBERSHIP MAP MIC" �x RC " CRC'S VALUES • Member-Driven • Service.Excellence • Fiscal Responsibility • Employee-Focused • Communication • Teamwork • Innovation ' `I • Continuous Improvement Community Involvement AtJSTINJNORTHERN CENTER CRC .. 4lr 4 Y DUNLAP/SOUTHERN CENTER t 3<t ICRC INDUSTRY EXPERTISE • 11 years in the electric utility industry • Unique &structured training • 120 - 160 hours of one-on-one training ■ . • Continuous up-training for Processes, procedures and new CRC business • Co-op Camp &CRC Camp training programs CO-OP CAMP INDUSTRY TRAINING PIP CRC 5 CRC CAMP INDUSTRY TRAINING r CRC sy'n CUSTOMIZED SOLUTIONS • Energy Dispatch -Includes customer care and crew dspatch • Customer Care - For electric or other diversified services without crew dispatch Specialty Services - Propane RCDirecTV/McSiue CUSTOMER SERVICE APPROACH • Maximize interactions with live CSRS • Minimize or eliminate busy signals • Utilize automation during extreme call volume • Attention to custom outage status greetings - • Prompt and efficient dispatching '.. • CRC records &retains all contact center calls 6 i E ................ . . PERSONALIZE® SERVICE • Power Outage • Lineman Check-in • Dispatch Calf • Misc. Call • Emergency Call -� �. TESTIMONIALS Shelby ElectricCRC K • Pierce Pepin • Nueces Electric v MEMBER SERVICES • Enroll new consumers • Product information on diversified services • Update consumer file information • Generate service/followup tickets and �. messages • Can handle any type of billing question&take payments CRC • Can reconnect after hours with accurate payment information DISPATCH = Quick response dispatching allows efficient outage restoration • Track, organize, and group outage tickets • Improved safety >Utilize a direct hotline phone for medical or other emergency situations ' Crews are checked-on every two hours g • Continually updated outage restoral .E�. times as line crews check-in • Customized status greetings- especially effective during widespread outages MITI, OTHER CRC BENEFITS • Reduction in overtime costs • Reduction in need for on-call status • Calls answered with virtually no busy signals • Enhanced reporting • Disaster planning --Virtual 24/7 + contact center offers redundancy @,,,F • Cost-effective, seamless extension of your electric utility RESPONSIVENESS • Performance Metrics -CRCs benchmark for 2004 was that all calls are answered an averagqe in 60 seconds or less.CRC exceeded this goal. 2004 Year-end Metrics •Calls Received- 1,739,481 •Quality Assurance-4.79(out of 5n) - 2005 YTD Metrics(as of 10/16/05) . .CRC.. •Calls Received - 1,495,006 •ASA- 27 sec seconds • Dispatch ASA- 11 seconds • IVR Calls-7% CRCrS INITIAL FEES ry.m6«';. .�• ' �o,reRr,me� � $z o0 06� szs0-oo 1 ` : �S ce 553000 ;63000 (pi ea reey nsesl 1 $ OOEqulfy lnrertment ur Ves Na CK Guarznry RegR rtmant ' S a n (in4a1 Fgreemene ]v l Yexr P 9 Return Ves g�'4qe�y V CRC' gRyhts es Y o •+v888 'ay. ry s" "'o 6 aNO rectors El Qr6Jrty Yes No 8 SPEARED SERVICE PRICING 1-1_ �i .,so >,.» .a.�, .ass 7 Nor, 7' CRCLINKO OPTIONS ss —AS >,«oo CRC CaopFaRk,rz t{r�ry c,.C�atec,nc.. U- 9 Cooperative Response Center, Inc. Pricing Estimate for Truckee Donner PUD April 15, 2005 Per meter Fixed cost Variable cost Total Meters 2,515 0.1 $ 3,018.00 Total Contact Center Billable 2004 $ 5,567.40 $ 2,549A0 Average Annual Cost per meter $ 2.21 $ 1.01 Total Meters 24,510 0.1 $ 29,412.00 Total Contact Center Billable 2004 $ 51,296.85 $ 21,884.85 Average Annual Cost per meter $ 2.09 $ 0.89 s1i�.6�, aset ��•t + 3� !�1Sp�# tt,��..__. .: ` Total Meters 5,529 0.1 $ 6,634.80 Total Contact Center Billable 2004 $ 15,145.00 $ 8,510.20 Average Annual Cost per Meter $ 2.74 $ 1.54 fllr, ._ rtigtt Total Meters 11,697 0.1 $ 14,036.40 Average Annual Cost per Meter $ 2.74 $ 1.54 $ 18,013.38 Annual Estimate p $ 32,049.78 Total Meters 11,697 0.1 $ 14,036.40 Average Annual Cost per Meter $ 2.21 $ 1.01 $ 11,813.97 Annual Estimate $ 25,850.37 Total Meters 11,697 0.1 $ 14,036.40 Average Annual Cost per Meter $ 2.09 $ 0.89 $ 10,410.33 Annual Estimate $ 24,445.73