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Workshop Item #12 November 2, 2011 District WebsiteDiscussion of the
Discussion of the District Website 2 District’s customers are interacting more with Staff–Makes the website even more important–Increased communications and outreach–Water meters, conservation
programs, tree trimming, etc.–New content in conjunction with District’s work–Content has been periodically updated–Last major work on our website was in 2007•communications and outreach
efforts) is a critical tool in our www.tdpud.orgDistrict’s website (•Background / History
Discussion of the District Website 3
Discussion of the District Website 4
Discussion of the District Website 5
Discussion of the District Website 6
New Information Discussion of the District Website 7 and improve how District uses resourcesOpportunity to streamline communications with customers –New generation of customers using
electronic media–Evolution of cell phones into full data devices–Explosion of social media–Rapid pace of technological innovation in communications•Forcing customers to contact District
Staff–Functionality and features could be improved–Information is not easily accessible–District’s website is no longer meeting District’s needs•
New Information Discussion of the District Website 8 Integration with social media for our customers–Hosted directly by the District–Designed for both traditional computers and mobile
devices–HTML5 standard–Staff proposing a new website for FY12•
New Information Discussion of the District Website 9 Links to other resources–Outage notifications and information–Board meetings/streaming video–Conservation program information/forms–status)Custome
r service functions (including forms, payments, and account –Key attributes would include–Request for Proposal for initial development–layout, and contentCollaborative effort within
District for final website design, •
Fiscal Impact Discussion of the District Website 10 There is no fiscal impact associated with this workshop item–new website totaling $50,000The proposed FY12 and FY13 budgets include
funding for a •
Recommendation Discussion of the District Website 11 Receive this report and provide feedback and direction•