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ACTION ITEM #11Customer Service TrainingServices for Leadership and Consideration for Professional Customer Service TrainingServices for Leadership and Consideration for Professional
August 3, 2016
Consideration for Professional Services for Leadership into the future •Employee strengths and streamlining communications•Motivational work environments•Hired Workforce Equanimity for
leadership training•The District embarked on a management leadership opportunity•Retain quality employees and provide excellent customer service•BACKGROUND / HISTORY Leadership and
Customer Service TrainingConsideration for Professional Services for Leadership and Customer Service Training
NEW INFORMATION Effective, efficient, with key focus on customer service•Personal workplace styles••Focus•Successful integration of the Conservation Department•Customer Service into
the future•Administrative Services team•Reimbursement AgreementConsideration of a Water Development and Reimbursement AgreementConsideration of a Water Development and
FISCAL IMPACT Sufficient funds exist within the approved FY16 General Fund•Reimbursement AgreementConsideration of a Water Development and Reimbursement AgreementConsideration of a Water
Development and
RECOMMENDATION leadership and customer service training opportunities purchases for professional services related to an execute Authorize the General Manager to retain Workforce Equanimity,
•Reimbursement AgreementConsideration of a Water Development and Reimbursement AgreementConsideration of a Water Development and