HomeMy WebLinkAbout13, Policy to Handle Board Complaints
Workshop # 13 July 18, 2012 about the District’s BoardPolicy to Handle Complaints
Policy to Handle Complaints about the 2 Agreed to implement recommendations within 120 days–Addresses Grand Jury’s Recommendations R2, R3, and R4–complaints regarding Board membersBoard
agreed to implement new policy for handing formal •th Formal response sent June 8–Board meeting th June 6–Board responded to 2012 Nevada Co. Grand Jury Report•Background / History
District’s Board
New Information Policy to Handle Complaints about the 3 Meets or exceeds the recommendations of the Grand Jury–Requires no retaliation–complaintStrives to protect the interests of all
parties involved in a –Open and transparent–activitiesReiterates the importance of public engagement in District’s –Title 2, Administration, Chapter 2.62–Will be added to District Code–Goals
of DRAFT Board complaint policy•
New Information Policy to Handle Complaints about the 4 Resolution of Complaint––Acknowledgement and Notification;–Filing a Complaint;–Major sections of DRAFT Policy include:•
New Information Policy to Handle Complaints about the 5 District Code or any local, state, or federal lawSupporting evidence that that a Board member has or is violating –Must be specific
in nature with facts and circumstance–Board MemberMust be submitted in writing to the General Manager or a –•
New Information Policy to Handle Complaints about the 6 form of retaliation or reprisal from the DistrictParties involved in the complaint will not be subject to any –nature of the allegations
and given an opportunity to respondSubject(s) of the complaint will be informed of the specific –copy of the complaintDistrict’s Board will be notified of the complaint and given a
–daysDistrict will acknowledge to complainant in writing within 10 –Acknowledgement and Notification•
New Information Policy to Handle Complaints about the 7Including hiring an outside investigator, if appropriate–complaintManager and legal counsel to further investigate the District’s
Board President is authorized to direct the General –Review the complaint with the Board President–Determine if the complaint falls under the jurisdiction of the District–Determine
if the complaint meets the requirements–investigation within 30 daysGeneral Manager and legal counsel will conduct preliminary –Investigation:•
New Information Policy to Handle Complaints about the 8agency or the subject of any pending litigationComplaint is the subject of any investigation by an administrative –to initiate
an investigation; orComplaint does not contain reasonable grounds or adequate evidence –Complaint is frivolous, vexatious, or made in bad faith;–Complaint is not within the jurisdiction
of the District;–Complaint is not in writing or signed by complainant(s);–Right to refuse or terminate investigation by Board President:–Investigation (cont.):•
New Information Policy to Handle Complaints about the 9 the complaintSummary of any action that has been or may be taken with respect to –relevant information; andSummary of the District’s
preliminary investigation and any additional –Summary of complaint;–response to the complainant describing:Resolution shall, at a minimum, include sending a written –resolutionDistrict’s
Board will be informed of the results and determine the –Upon completion of the investigation–Resolution of Complaint•
Fiscal Impact District’s BoardPolicy to Handle Complaints about the 10 There is no fiscal impact associated with this workshop item•
Recommendation District’s BoardPolicy to Handle Complaints about the 11 Receive this report and provide feedback and direction•