HomeMy WebLinkAbout16 Your Online SmartHub Account
WORKSHOP ITEM #16 Your Online SmartHub AccountYour Online SmartHub Account July 18, 2018
Your Online SmartHub Account Community Partner (Future)Your Local •Account (tonight)SmartHubLine -Your On•)th(June 6Truckee is EV Friendly •)th(May 16Clean, Reliable, and Affordable
Electric Service •Owned Local Electric and Water Utility (Dec. 6, 2017)-Your Public•The Facts of Mountain Living (Nov. 1, 2017)•Save Energy, Water, Money and Live More Comfortably (Oct.
4, 2017)•The Best Water Right From Your Tap (Sept. 6, 2017)•Themes that communicate and embody how we serve our customers•costopen, responsible, environmentally sound manner at the
lowest practical meeting customer demand, and to manage District resources in a safe, To provide reliable, high quality water and electrical power services while •District’s Mission•BACKGROUND
/ HISTORY Your Online SmartHub Account
NEW INFORMATION Allows customer to manage usage and bills•Excellent staff commitment•Traditional communications & outreach•New digital media in District’s main office•Upgraded District
website•Improved electric and water meters•Supported by•‘My Account’•District’s main tool for customer engagement•Your Online SmartHub Account•Your Online SmartHub AccountYour Online
SmartHub Account
NEW INFORMATION Customers must provide contact information•New way to promote District’s programs•Powerful way to manage account•Simple to make payments•Ability to set up alerts•Quick
access to account usage•Easy to set up•Customers create an online account•stop customer engagement portal-One•Works with District’s NISC Customer Information System (CIS)•SmartHub•Your
Online SmartHub AccountYour Online SmartHub Account
NEW INFORMATION site sign up for SmartHub-On•Informational and interactive screens/kiosks•New digital media planned for main office•SmartHub is main account tool•progress•access to SmartHubProvides
•Website is main source of information•District’s overall customer engagement efforts•Your Online SmartHub AccountYour Online SmartHub Account
Your Online SmartHub AccountYour Online SmartHub Account
FISCAL IMPACT There is no fiscal impact associated with this workshop item•Your Online SmartHub AccountYour Online SmartHub Account
RECOMMENDATION Provide input to staff•Your Online SmartHub AccountYour Online SmartHub Account