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Home My WebLink AboutRes 8235RESOLUTION NO. 82 35 OF THE TRUCKEE DONNER PUBLIC UTILITY DISTRICT I AMENDING POLICIES (ORDINANCE NO. 8-04, RESOLUTION NO. 6701, AND CUSTOMER RULES AND REGULATIONS) WHEREAS, District staff has recommended that the billing, termination of service for nonpayment, and deposit policies be amended; NOW, THEREFORE, BE IT RESOLVED by the Board of Directors of the Truckee Donner Public Utility District as follows: 1. That Rule No. 15.1 of the Rules and Regulations for Water Service having to do with residential customer deposits, which was adopted by Ordinance No. 8204 on April 5, 1982, is hereby amended as set forth in Exhibit "A" attached hereto. 2. That Rule No. 15.2 of the Rules and Regulations for Water Service having to do with general power customer deposits, which was adopted by Ordinance No. 8204 on April 5, 1982, is hereby amended as set forth in Exhibit "B" attached hereto. 3. That Rule V of th.- Rules and Regulations for Electric Service having to do with residential customer deposits, which was adopted by Resolution No. 6701 on February 1, 1967, is hereby amended as set forth in Exhibit "C" attached hereto. I 4. That Rule V of the Rules and Regulations for Electric Service having to do with general power customer deposits, which was adopted by Resolution No. 6701 on February 1, 1967, is hereby amended as set forth in Exhibit "D" attached hereto. 5. That the Customer Rules and Regulations (revised by Board action on October 26, 1981) pertaining to billing and termination of service for nonpayment are hereby amended as set forth in Exhibits "E" and "F" attached hereto. PASSED AND ADOPTED by the Board of Directors of the Truckee Donner Public Utility District at a regular meeting thereof duly called and held within said District on the 2nd day of August , 1982, by the following roll call vote: AYES: NOES: ABSENT: Corbett, Kuttel, VanLandingham and Maass. None. Huber. TRUCKEE DONNER PUBLIC UTILITY DISTRICT I By „ 4-**s«. James A. Maass, President U ATTEST: Susan M. Craig, Deputy District Clerk 2-2 POLICY ITEM: DEPOSITS, GENERAL POWER CUSTOMERS Date issued: 8/2/82 Date effective: 8/2/82 REFERENCE: Resolution 8235 I I POLICY STATEMENT A deposit or suitable guarantee equal to two (2) months estimated highest monthly bills will be required of any Customer before electric and/or water service is supplied. If this is a new service, Lhe Customer will be required to pay a deposit equal to the greater of the following: a) The minimum deposit amount established by the most recent Ordinance approved by the Board of Directors; b) An estimated amount based on the load requirements of the service. Customers moving their business (under the same name) from one location to another within the District, who have met the credit requirements in No. 4 below, will not be required to pay a deposit. New construction Customers who have met the credit requirements in No. 4 below, will not be re- quired to pay a depsoit. Credit may be established by a customer if he has had service in his name for a least 24 months, has paid his bills promptly and has not been a col- lection problem within the last 12 months of this period. Deposits will be retained for a minimum period of 24 months. If the Cus- tomer has established credit with the District, he will be refunded his deposit with interest. Deposits shall earn interest at the rate of 9.5% per year from the date of receipt. Interest rate subject to change upon 30 days minimum notice. Upon termination of service, any retained deposit and accrued interest will be applied against unpaid bills of the Customer, and if any balance remains after such application, said balance shall be refunded to the Cus- tomer . smc 6/29/82 2-4 POLICY ITEM: DATE ISSUED: EFFECTIVE: DEPOSITS, RESIDENTIAL CUSTOMERS 8/2/82 8/2/82 REFERENCE: Resolution 8235 I POLICY STATEMENT I 1. A deposit, equal to the two highest monthly bills within the last 12 months, will be required of all Customers before electric and/or water service is supplied. 2. A deposit will be required of all new construction Customers before elec- tric and/or water service connections are scheduled. The minimum deposit will be that amount established by the most recent ordinance approved by the Board of Directors. 3- Customers moving from one residence to another within the District who have met the credit requirements in number 4 below, will not be required to pay a deposit. New construction Customers who have met the credit re- quirements in No. 4 below, will not be required ? pay a deposit. 4- Credit may be established by a customer if he has had service in his name for at least 24 months, has paid his bills promptly and has not been a col- lection problem within the last 12 months of this period. 5- Deposits will be retained for a minimum period of 24 months. If the Cus- tomer has established credit with the District, he will be refunded his deposit with interest. 6. Deposits shall earn interest at the rate of 9.5% per year from the date of receipt. Interest rate subject to change upon 30 days minimum notice. *« Upon termination of service, any retained deposit and accrued interest will be applied against unpaid bills of the Customer and, if any balance remains after such application, said balance shall be refunded to the Customer. smc 6/29/82 2-1 POLICY 11 'EM : BILLING n 11. 8/2/82 Dab o of fed Lvei 8/2/82 Resolution 8235 I I r o L l 1. Bills will be rendered monthly and shall be paid at the District office or at other locations designated by the District. 2. Failure to receive bill will not release Customer from payment obliga- tion. 3. The due date for payment of bill will be 19 days after the day the bill is mailed to the Customer. 4. Should the due date of bill fall on a Saturday, Sunday or recognized holiday, the business day next following the due date will be held as a day of grace for delivery of payment. 5. A late payment charge will be charged at the rate of _18_ % per annum on all payments received after the due date. 6. A collection fee will be charged for each trip the District makes in an attempt to collect past due amounts from the Customer. 7. A bad check charge of five dollars ($5.00) will be made to Customer for each check returned for insufficient funds. 8. For Customers with hardship or other special extenuating circumstances, special financial counseling is available. When requested by Customer, the District may arrange for Customer to pay bill in installments. 9. The District may install a power limiting device in some instances. smc 6/29/82 2-7 POLICY LTIiH: TERMINATION OF SERVICE FOR NONPAYMENT Date i-.... I; 8/2/82 Date offocl iv,.: 8/2/82 Resolution 8235 I A notice that service is subject to termination for nonpayment will be by written notification from the District. Written notice of termination ("FINAL NOTICE") shall be mailed or handed to Customer at least fifteen (15) calendar days prior to the scheduled date of termination. 3. The "FINAL NOTICE" will include: I a) The amount due, including any other charges b) The last date of payment to avoid termination c) Instructions as how to apply for a hearing if the bill is disputed 4. fhe District will make an attempt to collect the amount due by a visit to the Customer's premise at least 24 hours before service is to be shut off. If the Customer or a responsible adult is not homo, a 24-hour notice will be left at the premise. Forty-eight (48) hours notice will be given to those who are 62 years of age or older or to the handicapped. It is the Customer's responsibility to notify the District if he or she falls into one '1 these categories. 5. If the Customer does not make payment, notify District of dispute of bill, or make other arrangements acceptable to the District by the last day for payment, the District will proceed on schedule with termination. a) Payments made against uncollectible funds (i.e. check returned for insufficient fund;:, closed account, etc.) to avoid disconnection, will be considered nonpayment and the District will immediately proceed to the 24- hour notice of termination. b) Payments made against uncollectible funds in order to have service reconnected, will be considered nonpayment and the District will immediately proceed to the 24-hour notice of termination. c) If the Customer does not meet his payment arrangement, it will be considered nonpayment and the District will immediately proceed to the 24-hour notice of termination. 6. The employee carrying out the termination procedure will attempt, before disconnecting service, to contact the Customer at the premise in a final effort to collect payment and avoid termination. 7. Termination will not be made on any Saturday, Sunday, legal holiday or any time during which the business office of the District is not open. RULE NO. 15 DEPOSITS I 15.3 Deposits, Residential Customers 15.1(A) A deposit, equal to thi monthsi will be requin service is supplied. 15.1(B) A deposit will be requin trie and/or water service tly biJ Ls within th il IM all cust mm ■ ■ L< ■ and/) >r w tter in Customers before e lee- Led • Tli" minimum deposit will be that amount established by the most recent ordinance appr >ved by the Board of D Lrecl u s. 15.1(C) Customers m-- have met the ci edit quirement .(H) be] iidence t Lthin the District wh 15.1(D) beli wil 1 not be requ Lri imers who have met the credi required to pay a deposit. I 15.1(D) Credil may shed by a customer L£ h" li Leaut 24 in <ni h :tion problem withru tn" i.i i ul h Ls Dil !. tt l^ months nptly and has not col- his period. 15.1 (E) 15.1(F) its wi I 1 b>-' reta in e a min imum peri .lit with the District, he wil be rerm deposit w L t : n Intel ■ per year from the date of subject to change upon 30 days minimum notice 15.1(G) :imniatLon oi servic ! i ed ag linst imp i Lit n tppl u i ued Interest will refun led to the Customer a, *./ o- Resolution 8235 smc 6/29/82 15.1 15.2 Deposits, General Power Customers I 15.2(A) A ■ l"p' 'S L'. OK .'.LI : ni nil h ''. bill g wj irvice is simp I Led. stiniated highest 1 HIMI .11 Mii.-i bul r< 15.2(B) If th equal L-> the greati 'ust >mei will be re- in .1 to pay .i deposit a) The niiii imum di -p isi! Ord.Ln.mce approved I >1 irtifit by the nost recent b) An es1 ira it .-.I 'I requirement if the w u 15.2(C) inothei withi: Ustr ict, wh 15.2(D) quiz JS^tD) 15.2(D) instruction Cus1 iner: tow. will not be re- .1 .leps.lit. . ■1 month ui servic Ins ;: ami ii ■( t* I 15.2(E) Dep 15.2(F) Jill be retained fot a minimum pel i id if 24 months, l! the Cu es1 ibl Lshed credit with the Disl i Let, he wil L be t efunded hi; II earn interest at the rate >l 'J.5% pel year Eron Mi<- date Interest rate subject to change upon 30 days minimum notice, 15.2(G) upon t. will be i i'm.ij.n: tomct . IpJ L.'.l I ; : ■ -1 ;.ui Resolution 8235 8/2/82 15.2 I RULE V - DEPOSITS Residential Customers A deposit, equal to the two highest monthly bills within the last 12 months, will be required of ill Customers before electric and/on mate service is supp] Led. A deposit will be reqi trie and/or water ser will be that amount e; the Hoard •'. Director: it ruction Customers before elec- ed. The minimum deposit Lished by tl >rd mance approved by w u H > a: u Customers' moving from 01 have met the credil requirement! isidence i ther within the District win No. 4 > pay a i lop .sit . >nst r ucl ion (ju.iremc>nts in No. 4 be] .j, will not be required li ive net the ci cd i t re- t ■ pay a deposit. I redit may be es( abJ >r al least. 24 m m) 1 ustnmei il he I isned by is, has pa in . I) 11 las hail service in I i-i s name .1 has net lection problen within the last I. •posits wall be retained I u a mi )tnet has established credit with eposit with inter.-st. this period. i imum [J-a I • I 24 Months. It t .lie ..iLi- .1.1 Lot , lie v.'l! refunded li i Deposits sh i ir.i interest it the rate pei year from the date of receipt. Interest rate subject to change upon 30 days minimum notice. Upon termination of service, my cetai be applied against, unpaid bills of the Cust after such applicatio n, said buli deposit and accrued interest will a and, if any balance rs.atn.ins refunded to the Customer. 8/2/82 Resolution 8235 smc 6/29/83 RULE V - DEPOSITS General Power Customers iA I A dep .--it ,u su It tbli nv -;i! hi y bill . wil] :_■• service is supplied. to '■') months estimated highest >mei bel >re electric and/or watei: if this is a new a equal {. i the pre iti ■, i he Cusl the I'M iw wj i ! he I , IU Lred t o pay a deposit a) The minimum deposit anioun Ordinance approved by the ■■I by 1 ho most recent i1ectorsi b) An estimated an he I M.l requirement of the u M > u ■Ji 3. Customers moving their Lr DUSJJJ6 (unde another within the District below, wil 1 n >t be ime name) from w t Let, who h tve n uired to pay . de Lt. Ni >cation to . in No. 4 struction Customers lit requiremen 1' ■ [u it - :m< m No. 4 be Low, wil i 11 it b. quired to p a I .reuit ni ■I vice in li 1 r, name lection problt id has not I jei'i, a col it 12 m mtl I h L-i period. 5. b, tomer has estc i-lepi isit wit h mont hs. 11 t he 0 1 b. undod his 6. Dep 1 iit 11 tarn Lnterest 11 tni rate il t.'j% pel yea* troa the date Interest rate subject to change upon 30 days minimum notice. 7. Up.in t ■ ■ > :n Lt will >Ue,l Llit.eti ■I'i'l •1 , md if ba] in 1 cilia Lie; at t.er sui 11 Lomer. Leal 1 >!l , :. 1 1. uinl'Mi I ' 1 he Cus- Resolution 8235 8/2/82 sac 6/29/82