HomeMy WebLinkAbout14, Deposit Appeal
Action Item # 14 November 19, 2014 of a Utility DepositDistrict Customer’s AppealConsideration of a
Appeal of a Utility Deposit 2 required if payment is rejected for any reasonEFT in Lieu of Deposit Agreement states the deposit will be •Customer participates in EFT in Lieu of Deposit–customer
with acceptable creditsigned by existing District -Customer has account co–Customer has acceptable credit rating–multiple factors including, but not limited to:Waiver of deposit may
be determined by District based on •Two times the highest monthly bill within last 24 months–Utility deposits are required by District Code for new service•Background / History
New Information Appeal of a Utility Deposit 3 deposit was consistent with District CodeGeneral Manager investigated and determined the $775 •November 10, customer appealed to Board•November
7, customer paid first installment under protest•District offered a payment plan, but customer declined offer•Customer disputed deposit•Customer was notified that a $775 deposit was
required•Customer’s payment was rejected on September 22, 2014•payment was rejected for any reasonInitialed that he understood a deposit would be required if –Applied for EFT in Lieu
of Deposit–June 11, 2014 customer applied for service•
Fiscal Impact Appeal of a Utility Deposit 4 voidedNovember 7, 2014 deposit installment agreement will be –Customer will be refunded $155 for the first installment –occursNo deposit will
be required unless a future qualifying event –grantedIf appeal is •signed on November 7, 2014in four more monthly installments of $155 per the agreement Customer will owe the remainder
of the $775 deposit payable –deniedIf appeal is •
Recommendation Appeal of a Utility Deposit 5 Deny customer’s appeal•