HomeMy WebLinkAbout19, Title 5 Code Revisions 4-4-18
ACTION ITEM Customer RelationsCode, Title 5, 02 Amending District -2018Resolution Consideration of Adopting Customer RelationsCode, Title 5, 02 Amending District -2018Resolution Consideration
of Adopting April 4, 2018#19
BACKGROUND / HISTORY Replacement ProjectChanges in Technology associated with the Meter •Changes in Operating Protocol•Code revisions are needed due to:•2014Title 5, Customer Relations,
was last revised in •Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations
BACKGROUND / HISTORY Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations Project TimelineElectric Meter Replacement CompleteProject
DEC 2019StartPhase 2 APR 2018ApprovedPhase 2 NOV 2017CompletePhase 1 OCT 2017ApprovedPhase 1 APR 2017
Amending District Code, Title 5, Customer Relations District websiteAnnouncement and Q&A on the •IVR calls to customers•is plannedLetters to neighborhoods where work •Meter replacement
project bill stuffer•customers knowHere is how we will let our •replacement projectbegin Phase 2 of the meter In April 2018 the District will •Amending District Code, Title 5, Customer
Relations
NEW INFORMATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations
NEW INFORMATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations
NEW INFORMATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations Customer Relations–Revisions to Title 5 No Changes to Miscellaneous
FeesRemove Chapter on Public InformationChapter on Prepaid ProgramNewUpdated Operating ProtocolChapter on DefinitionsNew
NEW INFORMATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations Provides customer control over account disconnect / reconnectA
way to leverage the investment in AMI technologyHighly desirable for budget and conservation savvy customersAn advanced method for paymentWhat is the Prepaid Program?NEW INFORMATION
NEW INFORMATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations rollsFewer truck investmenttechnology Leverage avoid new debtcollect
debt & Opportunity to BenefitsUtility and disconnectshigh deposits Alternative to monthly billsEliminates to serviceRemoves barrier Benefits Customer Advantages to a Prepaid Program
NEW INFORMATION
FISCAL IMPACT Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations Year Financial Master Plan-Fiscal impact is in alignment with the
Board approved FY18 and •There is no fiscal impact associated with amending Title 5•
RECOMMENDATION Amending District Code, Title 5, Customer RelationsAmending District Code, Title 5, Customer Relations Relations, as substantially proposed and approved by District Counsel.
02, amending District Code, Title 5, Customer -Adopt Resolution 2018•