HomeMy WebLinkAboutPolicy on seasonal water disconnects
To: Board of Directors
From: Peter Holzmeister
Date: March 27, 2003
Subject: Policy governing customer requests for temporary disconnect from
the District water system
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1. Why this matter is before the board:
This matter recommends that the board adopt a resolution establishing a policy
regarding temporary disconnects from the District water system. Only the board can
adopt a resolution.
2. History:
You will probably recall that we discussed at a recent workshop the issue of seasonal
water disconnects. As a quick reminder, we have an increasing number of customers
who ask that water billing be temporarily suspended while they leave town for the winter.
Attached for your review is the memorandum that was under discussion at the
workshop.
After the workshop discussion, I was directed to prepare a policy for the board’s
consideration that would require all customers to pay the monthly water bill even when
they may be temporarily out of town.
3. New information:
Attached for your review and consideration is a draft resolution which, if you adopt it,
establishes a policy governing physical disconnects from the water system, and
specifies that during a temporary disconnect water billings will continue. It provides that
temporary physical disconnects will be permitted only when there is a need to perform
repair, modification or upgrade to the customer premises. It provides that monthly
billings will continue during the period of temporary disconnect.
4. Recommendation:
I recommend that the board adopt the resolution establishing a policy governing
customer requests for disconnect from the District water system.