HomeMy WebLinkAbout12 Cisco Annual Support 2022AGENDA ITEM #12
TRUCKEE DONNER
Public Utility District
MEETING DATE: August 3, 2022
TO: Board of Directors
FROM: Trey Griffin, IT Network / Systems
Scott Crow, IT Director / CIO
SUBJECT: Consideration of a Support Services Contract with NetXperts
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APPROVED BY
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Brian C. Wright, General Manager
RECOMMENDATION:
Authorize the General Manager to execute a support services contract with NetXperts for
the maintenance and support of the District's network equipment and Voice-over-IP
phone system in the amount of $36,275.58 plus a 10% contingency of $3,627.56, for a
total amount not to exceed $39,903.14.
BACKGROUND:
The District selected Cisco due to its leadership in networking, wireless and phone system
equipment and it continues to perform up to the District's standards. Annually a support
services contract is renewed through a Cisco reseller. Section 3.08.060 of District Code
allows vendors to Joint Purchasing with the State of California and Other Public Agencies.
The District was provided an approved Joint Purchasing CMAS quote from NetXperts.
ANALYSIS:
All IT software and hardware have annual support contracts to provide manufacturer
support for equipment and software systems. This provides a mechanism to receive
support when systems have issues that cannot be resolved due to hardware failures
and/or bugs in software/applications. District IT staff can perform the vast majority of
maintenance, service, and repairs of District IT systems. However, once repairs involve
faulty equipment or software/applications, support from the manufacturer is needed for
replacement or bug fixes. Annual support contracts are needed after support of the initial
equipment/software/application purchases have expired.
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This support request is to renew the annual support contract the District has from previous
successive years to provide support services from Cisco for networking hardware devices
as well as the District Cisco telephony system (hardware and software). This support
contract should help prevent extended outages of the District's network and telephone
system.
OBJECTIVES & GOALS:
This item is in support of the following goals and objectives:
1.05.020 Objectives:
3. Provide reliable and high quality network and phone services to the District.
6. Manage the District in an effective, efficient and fiscally responsible manner.
1.05.030 Goals:
1. Manage for financial stability and resiliency.
FISCAL IMPACT:
The requested amount not to exceed $39,903.14 will be charged to GL account
1/2.9.920.00.483, Licensing, Maintenance & Support. The account has an annual budget
of $402.000 and June 30, 2022 year to date (YTD) actual incurred of $178,166 versus a
YTD Budget of $201,000. The contract term is through January 31, 2024 which provides
savings compared to one year term. Sufficient funds exist within the approved FY22
budget.
ATTACHMENTS:
None
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