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Barbara Cahill
From: Todd Morris [todd@sdsresearch.com]
Sent: Tuesday, September 19, 2006 7:17 PM
To: Barbara Cahill; Alan Harry; Peter Holzmeister
Cc: dale2
Subject: Survey "Service Observing"
Alan,
I just completed the service observing with Mr.Thomason. He called in at 6:30 and listened to 7 surveys while
they were being conducted (we were on the phone for about 20 minutes). He seemed to be satisfied with the
process and with the manner in which the agents conducted the surveys.
I also spoke with Ms. Sutton and attempted to schedule a time to service observe at her convenience.
She indicated that she would only agree to it if it took place at the utility office as part of a public meeting with
all concerns,
which
�h ncluded ant. She s rather short with me and hung up before I had the insistence that her phone would be "bugged" by SDS i the observing were ortunity to discuss her
concerns,
conducted from her home.
The calling is almost completed and we will have a draft report to you within the next two weeks. Please let me
know should you have any questions. Thank you.
Todd
9/20/2006