HomeMy WebLinkAbout2003-11-03 Agenda Packet - Board ^T PY `T' .5
Barbara I Terry 1 ' f °
H 464 Chalet Road
Truckee, CA 96161
(530) 582-1953
October 14, 2003
Peter L.Holzmeister
General Manager
Truckee Donner Public Utility District
P.O. Box 309
Truckee, CA 96160
Dear Mr. Holzmeister:
As I am certain you can well appreciate,the letter I received from your Customer Billing
Supervisor, Rosana Matlock,dated September 30, 2003 was quite disturbing. Further,
upon the advice and suggestion of Mr. Hemig to try and resolve this matter amicably, we
contacted Mary Chapman on the telephone. Quite frankly, her explanation as to the
reason for an additional billing of$110631 was unacceptable leaving me further upset
and chagrined.
Getting straight to the point, I am at a loss to understand why it took two years to
determine that there MAYhave been a malfunction with your meter reading equipment.
Unless I am mistaken,this is your equipment and it is your responsibility to insure it is
working properly. The fact that there BRAY have been erroneous readings is not my
responsibility but yours.
At the same time, when reviewing the October 8 h letter from Ms. Chapman regarding
usage billed from 9/26/2001 through 9/1712003, it is obvious that only four readings
appear to be out of line with the usage experienced by other full time residents in the
neighborhood having the same electric appliances. These involve the reading of
8/19/2002, 6/18/2003,7/18/2003 and 8/2012003.
Parenthetically, I hasten to note that the energy requirements in our home are primarily
served by Southwest Gas and the few electric appliances in our home are new and
extremely energy efficient. Am I being penalized for utilizing energy efficient devices?
That said, and though I strongly contest the fact that TDPUD is presently billing me for
what they claim has been an equipment malfunction for the past two years, in good faith I
am enclosing my check for$200 for the past month's usage which includes the$50,70
water charge that is the same every month.
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Mr,Peter L. Holzmeister...Page two
Further, based upon my own calculations of energy usage vis-a-vis that of my neighbors, I
will agree to pay an additional $300.00 at the rate of$50.00 per month for the next six
months in addition to the normal charges billed.
I trust this is acceptable. If not,please notify the Board of Directors of my intent to
appear at that first board meeting in November to formally present this matter to the full
Board for resolution of my complaint inasmuch as I will be out of town the remainder of
this week and all of next week so I will be unable to attend the next Board meeting.
Very truly yours,
i
Barbara Terry f
Cc:
Joseph R. Aguera,
J. Ronald Hemig,
James A Maas,
Patricia S. Sutton,
Nelson Van Gundy.