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HomeMy WebLinkAboutCS Staff Report TDPUD STAFF REPORT s March 11, 1998 To: Board of Directors From: Peter L. Holzmeister Subject: Monthly staff report AGENDA # 10 Customer service training: I have spent time during the past month working with Debora McDermed on training for our employees. This will be discussed at the workshop on March 18, so i will not go into details here. TR©A: Negotiations on the Truckee River Operating Agreement have reached a key decision point. The EIR/EIS that related to the Agreement has been issued and will be the subject of several workshops and public hearings. This matter is also listed on the workshop agenda for March 18. LAFCo: 1 have been working with Nevada County LAFCo on the update of our Sphere of Influence document and map. The current plan is for LAFCo to take final action on our Sphere of Influence on March 19, but there is a good chance it will be postponed until April. The matter still takes some of my time, although I feel it is close to an end. Governance study., The governance study being done jointly by Truckee's special districts and town will become active again. I will probably spend considerable time on it during the spring and summer. I will send drafts along to you so you know what is happening and we will need to discuss it at a workshop sometime in late summer. Utility billing/CIS: Mary and 1 continue to evaluate different billing systems in hopes of finding one that meets our needs. Actually, we are very interested in the OrCom system being used at the EnAble site in Scotts Bluff, Nebraska. We will agendize this matter in April to bring you up to date and perhaps get close to a decision, Marketing plan: 1 have been working with Scott to launch our formal marketing effort. Scott will be sending information to you before any media pieces appear in the newspaper or on cable television. Goal setting for 1998. 1 have been meeting with the department heads and other management staff to set up formal goal statements for 1998.This process helps us keep a common view and coordinate our efforts. Everyone is crystal clear on what performance is expected during the year. Meetings: I continue to spend time conducting Monday morning staff meetings, monthly all- employee meetings, and monthly re-engineering steering committee meetings. PLH/smc r f