HomeMy WebLinkAboutMemo 'MF REPO '■
DCti�/Jr iG� sJ
TQ. Board of Uiroctors
Scot s'r .DrB��strCfiOr of Planning
SUBJ CT. "t'3h-Holtl" CuStmer Into M t nn
Soon, TDPUD customers will lean more about District activities while waiting on hold to
speak to staff by telephone. Although we try to minimize the time customers spend
waiting on the phone, it cannot be avoided altogether. (Before being placed on hold, of
course, a customer always speaks to a staff member.) The message system will benefit
customers by helping to keep them informed.
On-Hold Communication in Reno has been contracted with to set up an on-hold message
system, to prepare script and program the messages. Attached is a copy of the proposed
script. Our contract is designed so that the message may be changed four times a year.
ST/smc
10/2 7/93 14:01 7023211779
ONHOLDCrJt' M 7023231779
• f
i
s
DRAFT PROPOSAL
f
ON-HOLD
Truckee Donner Public Utility District
1.
F i
00TOSER 27, 1993
i
1 ; THANK YOU FOR CA&L I N G TRUCKEE-DONNER PUBLIC UT I L ITY DISTRICT.
ROMFI N17 WILL PF DACK ON THE LINE TO ASSIST YQU RIGHT :.WAY.
i
?JI;L 1 0 UTILITY D I F.F,,R, I C T' S BUS i NESS OFFICE Is
LOCATED AT i i'=70 DONNEt{ PA` 9 ROAD IN Ti UwEE, OUR OFFICES ARE OPEN
WEEKDAYS FROM 5 AM TO `i no r m. W& RED CLOSED EATEN I NGS r WEE:;MEmNDS AND
[- nKI DAYS. I N AN EMERGENCY 1 CAN REACH z� �N Tti � THE
i
r�3,j I-I .�z�EEI.,.<c.. �,E 5J= �I�w. IW;Y x .i�.
WAY, OUR FAX NI.USER IS 567-5 5&
# i
. NEW AC L:OUN T 2 MAY BE O. I=NF_.D IN PERSON OR, FOR YOUR CONVENIENCE,
OVER THE PHONE- ON A RESIDENTIAL ACCOUNT, A IAEPO ; t T 10 nOT REQUIRED
IF YOUR CREDIT HISTORY PROVES TO TE:. GOOD, TRUCKEE-DONNE` P U. L1. ' s
PLANNjNp SERV I CH y CAN ASSIST YOU IN ARRANGING SERVICE FOR NEW,
CONc1'Rt1C'i`=
f
4. Pt 1Mr IJEtiT WILL it PACE ON THi L i Nk TO ASS 1 5T YOU RIGHT AUAY
h<r n•r ,F r ! NErk P. O. D.
1iC;ll�tl ct F i:i.;�y 1 i ihl lu As. YOU FOR ��•f-1 it)_� ! N�:l ,( 1-{G�.�i,_,1:.' "j..31r3 f.i
5. YMUR PA°fl"IENTS CAM RE MFRsDF`, IN PERSON OR BY MAIL UT MUST REACH
THE 7 E;Us:K E-OONNIr R P , U D. ON OR BEFORE THE DUE DATE PRINTED ON
I'HI 8 11: PLEASE RF`I'URN "I'IIE BILL STUB WITH YOUR CHECK OR MONEY
ORnER AND NEVER SEND CASH IN THE NAIL OR PUT CASH IN THE DROP f
t
box.
6. EI•.5:.CTRIC OUTAGES ARE INFREQUENT AND USUALLY OF &IlORT DURATION.
1 F YOUR POWFa D,,1I.j CO OUT, 1=LEASE NO t I PY THe DISTRICT. FOR OQ TAa .w
DOR I N G NON- C.rS t N S HOURS CALL 58 i'-210 .
i
1, W f DESPREAD POWER OUTAGES ARE ;P11N WEATHER RELATED- IF THIS is
d S'-1 G S F^I r~L.. Ir U i f 1 1(1;7 HAVE TROUBLE REACHING THE s`-, P. U. D. BECAUSE OF 1" f't
).,ARIE I`aUMw"ER OF INCOMING C.AbLS. 1 I:: YOUR R POWER DOESN' T COME BACK ON
WTTHIN A REA00EM{' ALE Yi: rPEE, PL:EASE 'TRY CALLING ACAIN.
i
Fs. I F YOUR ELECTRIC R I '..:L FLUCTUATES A LOT DURING THE `z'EAR, YOIJ
F
MAY WANT TO PARTICIPATI IN THE EQUAL PAYMENT POAN, 1-O QVALIFY, i
YOUR ACCOUNT iUST FIR CURRENT AND YOU MUST HAVE L;:1E;&N REVE I V I NG
NII:I,L, FOR MORE I'I'sAN 12 is0,vkHS, I`'L.r..AaV IEEE "I"E:a ASK FOR MORE
INFORMATION ASOUT THE EQUAL PAYMENT PLAN, WHEN W2 GET PACk ON T,
NE.
9. 1F YOU OR A NEIGHBOR DEPENDS ON 0111Z SUPPORT qU 1 PMFNT, PLFASE 1
I,FT 45 KNOW 50 WE GAN r'.W I _=T YOU 1 N CASE OF A F"irlS,n ER £lit T AC E-
I& F'OR THOSE WHO ARE VISUALLY;{E., x'nl.lLY !MPA IREI?, h` "f RUCY,.EE-nOI*II'sER I"•'. U. V.
PFFR-.ES NTATIVE WIL.,L. GL ?'3DVY MARK APPbIANGE DIA53 FREE OF CHARGE,
r ,K I a G S .r s D y s�W c-,' r� S t S I���-��^.;1 t`l 0 T I A I"' AND
}
1�C-a`:'�.I ."i:��.r:A;-c,�, I=`q:h�l� i l:•�. ' s:r. r:Ii;I', =k T I� F'' i iti�' ` �C? Oi�3�Iv,�. v .� 1I I'
E
OTHER APPLIANCES MAY BE R&GI.II.,A ED MORE ACCURATELY AND `AFE[.,,Y.
Wl`"FN WE RETURN ON THE I.,I M =, 1•:,Ek I.L PE GLAD TO TELL YOU MORE.
E
I k
...... _....... .
o-
l
I �
Post-it"brand fax transmittal rr 9mo 7171 lea
From
E Thu 09 WOO
PhtrtSA
l.l"aN'1 TO 00N..?I•M1t?uE 1.33. . .,'r AND ,,AVE MONlr? TflEN -rid. E CONSERVATION
SPECIALIST VISIT YOUR E-O i`E TO 9VALUA i icy YOUR HOME AND ENERGY USE
NA211E AND OFFER C20T- 0FECT1VE, EMSR0Y SAVING 7'; t-°. I.3...?r,,i — ' T ItiiI+ _ h !13f
PTANN I l iG SERV =6 !}frPAt; s NEN f EN i LL ASSIST S ,1 YOU WITH THIS I Vt-'.LUA&l..E `
f tUa`s1,... .€.:.SYIf1.U i
.L+rs. ?!r .1 MAY }[ 7r ;' n an^. Ei"; IN KNOWING
pp�pT p,fp� T ���,.�, ..;:.�. DONN � r
(�, C [S B E I N _�. .� f... S 1. .�`I�•M �'A t..l 1.-CS�{'A A �Y 7 S�°� .i�1 S 1'e�,:- 'L �.
P . U. D. PRESENTS SEMINARS HOSTING LOCAL AL, EFE KERS WHO F'ROV I DE''
FUL !NFORM i I UN ON U H TOPiGS AS SOLAR HOMES OF LOW WATER USE
,A ii:a°,'.CAP I G. ICE CAN PROVIDE YOU WITH 'I'UF I C.S, DATES , `I'I MES AND I.3OCA �
7 I11N:, OF UPCOMING Sf:NINA3=:>, ItE N WE COME BACK ON THE LINE.
i
i 1
13. T,)n Yc�U I{:NDW WHERE ON OUR PROF ERTY YOUR WATER BOX 10 I,(:.ys:.A EDi
THIS SHUT-OFF NAY BF CRUCIAL !N CASE OF FROZEN {7R BROKEN FIFES IN
•r r_s n TALL r�s-F;•v^ �� r—,� a•it FAMILIAR
arr WITH
�
j'�rAT �i_iU `i ��RK Ti.t- E SFGL �viiH A GALL SiAXE. ALSu., cr_ rAi: I ...�IAR NYIr $�
THE €. OC AT I 'iN OF THE t.!TER SMUT-OFF INSIDI, YOUR HOME. IF YOU DON' T
MAVV ONE, WE RECOi`iMENI YOU HAVE i:.lNE f: S"f`A6LED.
t
1 Lf . i.."c_AV I N G YOUR WATER TRICKLING TO PREVENT P i PR5 FROM FREEZING i S a
AUASIEFUL i'RA01 I CE AND Is AGAINST . J'A l E LAWS. BES I DES, I HERE AREA '
b E .TIa Q; Y S 10 P t} Itl Y€ R TII =S. raF SOME } EtPPUL, REE TIPS JUSTS
CONTACT OUR ENERGY CONSERVATION DIVISION AT 5.52-3931 .
r i
i
r i
e
i
i
i E
i
i
E
i
i
t
f