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Home My WebLink About15 TDPUD Billing statement Agenda Item TRUCKEE DONNER P Liblic Utility District Workshop To: Board of Directors From: Mary Chapman, Administrative Services Manager Date: March 19, 2008 Subject: Discussion of the new TDPUD billing statement 1. WHY THIS ITEM IS BEFORE THE BOARD We are ready to implement a new bill design. The Board asked that this item be placed on the agenda for discussion. 2. HISTORY The current bill layout is eight years old and is limited on the amount of flexibility it has to add new line items to the bill or make other changes. The program that most of the NISC users are using has more flexibility and it is easier for NISC to make programming changes. The Board has recently authorized the addition of a Voluntary Green Tag charge and approved a revised Miscellaneous Fee Schedule. The Voluntary Green Tag charge is a new line item on our bill. Also, since there are several new itemized charges in the Miscellaneous Fees Schedule, additional programming was required for the descriptions to be listed on the bill. While we were making changes to the bill print, we used this as an opportunity to make other improvements in the presentation of the billing information to our customers. The changes that we made were as follows: • Rearranged electric and water billing information to make it easier for customers to understand their bill. • Moved the billing summary information to the top right portion of the bill to make it easier for customers to find. • Added a larger message box for communicating to our customers. • Added new line items to the front of the bill for CA Solar Initiative and Voluntary Green Tag charges. • Moved the usage chart and data to the back of the bill and expanded the information presented from 13 months to 24 months. • Added a usage chart for metered water accounts. • Updated the text on the back of the bill and added CA Solar Initiative and Conservation Program information. 3. NEW INFORMATION We are getting ready to upgrade our billing and accounting software to Version 1.13. In order to do the upgrade, we will need to be on the new bill print software. The implementation of the new bill print format is scheduled to be effective with the billing cycle that goes out on March 26, 2008. This date is not flexible unless we intend to postpone activating the Voluntary Green Tag program and some of the Miscellaneous Fee Schedule charges. 4. RECOMMENDATION To review this report and provide comments. Mary Chap n, At&ninistrative Services Manager Michael D. Holley, P.E., General Manager 2042840024 - Truckee Donner Public Utility District Previous Balance $ 0.00 11570 DONNER PASS ROAD Payment Received -251.00 PO BOX309 Balance Forward -251.00 TRUCKEE CA96160-0309 Electric Charges&Adjustments 371.92 Water Charges&Adjustments 68.04 - 24 hour contact number(530)587-3896 lCurrent Balance 721.20 www.tdpud.org Fax: (530)587-5056 ` =F Office Hours: 8:00 am-5:00 pm Monday- Friday VIEW OR PAY YOUR TDPUD BILL ONLINE OR PAYAUTOMATICALLY VIA ELECTRONIC FUNDS TRANSFER EVERYMONTH.CALL CUSTOMER 22 1 AV 0.312 4 22 SERVICE AT 530-587-3896OR GO TO NAME C-1 P-1 WWW.TDPUD.ORG FOR MORE INFORMATION. PO BOX 999999 TRUCKEE CA 96160-0000 2345678024 5555 MY STREET 1 02/06/2008 01/14/2008 0212512008 m Electric P10 A00295 12/26/07 01/25/08 30 16572 19448 1 2876 KWH Regular Water G32C D00777 12126107 01/25/08 30 0 0 1.000 0 Gal Regular fiR ►+l '. Customer Charge $ 6.49 Monthly Water Charges $ 57.29 Energy Charge 2,876 kwh @ .12000 364.29 Water System Upgrade Charge 10.75 CA State Surcharge Tax 2,876 kwh @ .00022 0.64 CA Solar Initiative 0.50 Total Electric Charges&Adjustments $ 371.92 Total Water Charges&Adjustments $ 68.04 E P P Return this portion with your payment A PORTION OF YOUR ELECTRIC BILL GOES TO FUND THEDISTRICT'S CALIFORNIA PUBLIC BENEFITS 2345678024 PROGRAM. 02/06/2008 1 02/25/2008 251.00 Please check for address change on back Please show amount of payment NAME TRUCKEE DONNER PUBLIC UTILITY DISTRICT PO BOX 999999 TRUCKEE CA 96160-0000 REMITTANCE CENTER PO BOX 80094 him PRESCOTT AZ 86304-8094 000000000000000000020428400240000066000000066004 2876 2301 17266 1150 57 0 MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB Electric Usage(KWH) �1,�OWc #Days Total Usage Avg Usage/Day Cost/Day CA SOLAR INITIATIVE: The State ofCalifornia required all locally owned electric utilities to adopt,implement andfinance asolar PV rebate program beginning January 1.2OOO. The District must use electric customer funds m implement this program,including solar PVmbamo. CONSERVATION PROGRAM: The District's Board uf Directors,in conjunction with its Advisory Committee on Energy and Water Conservation approved o conservation program plan for 2OO8. Check out the program online ou"mww.tdpudungo,call (53O)5O2'3831 for written material. BILKJNG/PAY&82NT POLICY: Bills are rendered and are due upon receipt. All unpaid bills are considered past due nineteen(19) days after mailing. If, when you, next bill is primed, your account shows a previous balance over$50.00. you will be charged a late charge(minimum s1O.00). Failure tu receive o bill does not exclude you from making your monthly payment. BILLING QUESTIONS: If you have any questionsregarding your bill please contact our Customer Service office ot(530)587'0896 A complaint or investigation request initiated within five days of receipt of the contested bill will be reviewed by the District during which time consideration will be given to amortize the unpaid balance over a reasonable period of time. If you thereafter disagree with the District's disposition of your complaint or dispute,the amount of the bill should be deposited with the Clerk of the District. You should attach the bill and a statement supporting your belief that the bill is not correct. The Board will review the basis of the billed amount and make disbursement in accordance with its findings. PAYMENTS: You may pay your bill by mail,online otvmww.tdpud�rg,through electronic funds transfer,third party credit card service, third party bill payment service,or night depository. Please do not pay by cash when using the night depository. RATES & OTHER INFORMATION: Rate schedules, rules and regulations are available ou the District office. VVo have two residential electric nuonn. P10 for permanentresidences and G10 for non-permanent residences. Call Customer Service for more information or review the Rates and Fees link online at*vmw.tdpud.o,g. EMERGENCY SERVICE: if you have an electric and/or water emergency when the business office is o|000d, p|oaoo call (530) 587'3896. The after hours call center will refer your call to the electric or water on-call employee. WHEN YOU MOVE: P|aaoo onnumot our Customer Service office three days in advance of you,desired disconnect date. We will schedule a final reading oobo taken on the scheduled date. The service will bo disconnected,unless wm have authorization on file from the owner to transfer service back into his/her name or another application for service on file for a transfer. )f you are moving»oanother residence served by the District,you may be required to complete a new application and meet the District's credit requirements,if you have not already done so. An after hours fee will be charged to connector reconnect service outside of business hours. NEW MAILING ADDRESS: NEW PHONE NUMBER: EFFECTIVE DATE DFCHANGE: CHANGE AUTHORIZED BY: