HomeMy WebLinkAbout14 District code title 5 Agenda Item # 14
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Public Utility District
WORKSHOP
To: Board of Directors
From: Mary Chapman
Date: July 16, 2008
ents to Title 5 Customer Relations of
Subject: Review of Proposed Amendm
the District Code -
1. WHY THIS MATTER IS BEFORE THE BOARD
The District Code should periodically be reviewed and updated to conform to District
Board policies, new applicable laws, regulations and District procedures.
2. HISTORY
Title 5 Customer Relations has not been revised in many years. It is a compilation of
resolutions, ordinances, minute orders, management directives and memos from the
1970's and prior to 2005.
3. NEW INFORMATION
There have been many proposedrevisions
casesto the Code changestl o including
andformatting
procedures.
clarification of wording and in some
Attached are four documents for your review:
1) Highlights of the major changes;
2) A list of minute orders and resolutions that will be replaced by Board action to
revise this Title;
3) A draft version of Title 5 incorporating all of the proposed revisions; and
4) A redline copy comparing the proposed changes to the original text.
4. FISCAL IMPACT
There is no direct fiscal impact due to the proposed revisions to Title 5.
5. RECOMMENDATION
Review the proposed policy revisions and provide staff with comments.
h
Mary Cha an
Michael D. Holley
General Manager
Administrative Services Manager
ITEM 1
TITLE 5: Highlights of Major Changes
Chapters:
5.01 Deposits
• Added definitions regarding payment, collection and credit terms
• Changed term for holding residential deposits from 12 months to 24 months
• Added qualifiers for waivers of deposits
• Clarified requirements for new commercial account deposits
• Increased project application review deposit from$750 to $1,000 per utility
• Added deposit requirement for project inspection
• Increased project documentation deposit from$500 to $1,000
• Modified employee deposit policy
• Deleted amount of minimum deposit; it is included in the Miscellaneous Fee Schedule
5.04 Credit
• Modified terms for re-establishing credit
• Added requirement for payment of final bill within 30 days of closing bill in order to maintain
good credit
5.08 Billing
• Added other payment options
• Referenced Miscellaneous Fees Schedule in place of actual dollar amounts
• Added requirement for continuing to bill monthly water charges regardless of service status; this
action was previously approved by the Board
• Clarified when water charges would begin for unmetered water accounts
• Added waiver period for monthly water charges for uninhabitable buildings and for new
construction
5.12 Discontinuance and Restoration of Service
• Combined electric and water where applicable
• Modified Late Payment Reminder Notices to comply with California Public Utilities Code
• Modified Final Notice of Termination delivery methods to comply with California Public
Utilities Code
• Modified restoration policies so that electric and water contain same time lines
• Referenced Miscellaneous Fees Schedule in place of actual dollar amounts for
disconnect/reconnect charges
5.16 Disputes
• Modified to comply with California Public Utilities Code
5.20 Electric Fees and Charges
• Removed explanations of metering costs, transformer costs and wire allowances which are listed
in the new construction booklet
• Removed references to connection fees which are now flat rated fees listed in the electric fee
ordinance
• Moved facilities fees section to a separate section 5.26 and revised the title to address electric
and water facilities fees; only minor changes were made to this section
5.24 Electric Rates
• Changed rate descriptions to conform to current rate ordinance
• Added description of demand use requirements for each commercial service rate
5.28 Water Fees and Charges
Cleaned up and standardized language
5.33 Financing of Customer Efficiency Projects
Deleted this section
5.34 Financing of Fees and/or Line Extensions
• Deleted this section
5.36 Information Available to the Public
• Added intent to follow state and federal regulations
• Removed sections regarding optional rates and customer choice of rate
• Removed section regarding determination of percentage of use when a business is run from a
home
5.37 Public Outreach Policy
• Added references to Miscellaneous Fees Schedule where applicable
• Removed section regarding other types of communication
5.38 Public Information
• Removed section regarding Public Information Committee
• Added Public Information and Conservation Manager as primary spokesperson/contact regarding
all public information programs
5.39 Public Benefits Program
• Removed Conservation Rebate Program specific programs; these will be
approved by the Board each year
5.40 Complaint Procedure
• Modified method by which General Manager and department heads are notified of complaints
• Defined service requests versus complaints
5.48 Paybacks
• Increased payback amount from$1,000 to $10,000 to be handled routinely with approval by the
department head; above $10,000 would require approval by the department head and the general
manager
5.52 Privately Owned Facilities
• Deleted this section
5.55 Conservation Programs
Removed language describing specific programs
• Added general language regarding establishment of cost-effective conservation programs which
will be reviewed and approved by the general manager and the Board
ITEM 2
Title 5: Minute orders and resolutions to be replaced with a new resolution after adopting
the policy revisions (all references to minute orders and resolutions in the current code to
be revised were included)
CHAPTERS:
5.01 Deposits
Resolutions 8223, 8325, 9215, 2001
Minute Orders 85-109, 88-125, 88-148, 88-133, 93-19, 93-87, 95-27,03-58
Water Rule 15
Management Directive 9/4/84
5.04 Credit
Water Rule 14
5.08 Billing
Resolution 8901
Management Directive 4/23/85
5.12 Discontinuance and Restoration of Service
Resolution 2003-15
Minute Orders 85-109, 95-28, 88-181
Water Rule 19
Electric Rule 19
5.16 Disputes
Minute Order 85-109
Water Rule 27
5.20 Electric Fees and Charges
Resolutions 8454, 2001-36
Minute Order 2001-142
5.24 Electric Rates
Resolutions 8146, 8405
Electric Rule 25
5.28 Water Fees and Charges
Resolution 8406
Minute Order 86-162
5.34 Financing of Fees and/or Line Extensions
Resolution 9241
5.36 Information Available to the Public
Resolution 8430
Electric Rule 3
5.37 Public Outreach Policy
Resolution 2005-26
5.38 Public Information
Resolution 9628
5.39 Public Benefits Program
Resolution 9820
Minute Order 02134
5.40 Complaint Procedure
Unsigned memo dated 9/5/78
5.44 Notices
Water Rule 26
5.48 Paybacks
Resolution 8407
5.52 Privately Owned Facilities
Resolution 8472
5.53 Annexation of Property to the District
Resolution 2003-12
5.55 Conservation Programs
Minute Order 03-13
7/11/2008 9:02:01 AM
TITLE 5
CUSTOMER RELATIONS
CHAPTERS:
5.01 Deposits
5.04 Credit
5.08 Billing
5.12 Discontinuance and Restoration of Service
5.16 Disputes
5.20 Electric Fees and Charges
5.24 Electric Rates
5.26 Electric and Water Facilities Fees
5.28 Water Fees and Charges
5.32 Water Rates
5.36 Information Available to the Public
5.37 Public Outrea PQIicy
5.38 Public Inform aft,n 0ogram
5.39 Public Benefitsf�tograrr�
5.40 Complaint Proce�
5.44 Notices
5.48 Paybacks
5.53 Annexation of Propert#o District
5.55 Conservation Programe
CHAPTER 5.01
DEPOSITS
Sections:
5.010 Definitions
5.01.010 "`` Residential Customer Deposits
5.01.020 Commercial Deposits
5.01.025 Project Review and Inspection
5.01.027 Project Documentation Deposit (As-built Drawings)
5.01.030 Employee Utility Deposits
5.010 Definitions —
"Promptly" is defined as no more than two late charges in the past 12 month period,
no returned checks and no prior disconnects for non-payment.
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• "Collection problem" is defined as failure to pay final bill, more than two late charges
in the past 12 months, returned checks and/or disconnect for non-payment of bill or
deposit.
"Establishing Credit" is defined as at least two years of service with the District or a prior
utility with a history of paying promptly (see definition above).
"Qualifying credit score" is defined as that score determined by the District as set
forth in the Miscellaneous Fees Schedule. The current credit score is 720 with
Equifax and will be modified through Board action
• "Good Credit" is defined as no more than tu ,late charges in the past 12 month
period, no returned checks and no prior twnnects for non-'payment. Final bills
must be paid within 30 days of terming'*"of service by the customer in order to
maintain good credit.
5.01.010 Residential Customer Deposits '
5.01.010.1 A deposit, equal to two times the highest monthly bill within the last 12 months,
will be required of all customers before electric and/or w rvice is supplied.
5.01.010.1(A) Customs re able to provide the District with a letter from a prior or
current utility showin lord� ,rompt payments will not be required to pay a deposit so
long as their acco � paid in a trriely manner. The letter from the utility must show that
the customer has dad utility sere in his/her name for at least 24 months, has paid their
bill promptly and is purre 'date on any accounts with that utility.
5.01.010.1(S)Customers v�ro„provide evidence of home ownership will not be required to
pay a deposit, unless they Are been a collection problem in the past or become a
collection problem in the, future wording to District's credit and collection policies.
5.01.010.1(C)Customers who provide a qualifying credit score based on information from
a credit reporting agency, will not be required to pay a deposit, unless they have been a
collection problem in the past or become a collection problem in the future according to
District's credit and°collection policies.
5.01.010.2 A deposit will be required of all new construction customers before electric
and/or water service connections are scheduled. The minimum deposit will be that amount
established by the District as set forth in the Miscellaneous Fees Schedule.
5.01.010.3 Customers moving from one residence to another within the District or new
construction customers who have met the credit requirements in Section 4 below will not
be required to pay a deposit.
5.01.010.4 Credit may be established by a customer if he/she has had service in their
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name for at least 24 months, has paid their bills promptly and has not been a collection
problem within the last 12 months of this period.
5.01.010.5 Former customers of the District may use prior payment history with the District
to establish credit provided the lapse in service was not greater than 24 months.
5.01.010.6 Deposits will be retained for a minimum period of 24 months. If the customer
has established credit with the District, he/she will be refunded their deposit with interest.
The deposit and interest credit will be applied to the customer's account.
5.01.010.7 Interest paid on deposits will be the average rate paid by local banking
institutions on regular savings accounts and will be adjusted quarterly.
5.01.010.8 Upon termination of service, any retained deposit and accrued interest will be
applied against unpaid bills of the customer and, if any balance remains after such
application, said balance shall be refunded to the customer of record.
5.01.020 Commercial Deposits
5.01.020.1 A deposit or suitable ga equal to two times the highest monthly bill
within the last 12 months will be required"off customer before electric and/or water
service is supplied. '
5.01.020.2 If this is a new service or a nearness, the customer will be required to pay
a deposit equal to an estimated amount based on the load requirements of the service or a
comparable commercial business use.
5.01.020.3 Customers moving their business(under the same name and ownership)from
one location to another within the District, who have met the credit requirements in Number
4 below will not be required to pay a deposit.
5.01.020-A Commercial credit may be established by a customer if he/she has had the
commercial-service in their name for at least 24 months, has paid their bills promptly and
has not been a collection problem within the last 12 months of this period. Any new
business type,even though opened under an established name,will require a new deposit.
5.01.020.5 Deposits wilt`be retained for a minimum period of 24 months. If the customer
has established credit with the District, he/she will be refunded his/her deposit with interest.
The deposit and interest credit will be applied to the customer's account.
5.01.020.6 Interest paid on deposits will be the average rate paid by local banking
institutions on regular savings accounts and will be adjusted quarterly.
5.01.020.7 Upon termination of service, any retained deposit and accrued interest will be
applied against unpaid bills of the customer and, if any balance remains after such
application, said balance shall be refunded to the customer of record.
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5.01.025 Project Review and Inspection
5.01.025.1 Project application review deposit-A deposit of$1,000 per utility(depending on
the size of the project) will be required of a project proponent to defray the cost of review
by the District staff, legal consultant and engineering consultant.
5.01.025.2 Project inspection fees - Projects shall be subject to a deposit to cover the
costs of construction inspection. Such deposits shall be made prior to the beginning of
construction.
5.01.025.3 Only actual costs will be levied against the deposits. If the costs incurred are
less than the deposit, a refund (less administrative costs) will be made.
5.01.025.4 If costs incurred are in excess of the deposit, a billing for the amount over the
deposit will be made.
5.01.025.5 All charges must be pale!p&,4 to the Districts acceptance of project systems.
5.01.027 Project Documentation Decei U4 Drawings)
5.01.027.1 At the time that a Developer Sig, a Devel �ment Agreement, the District
shall impose a Project Documentation Deposft;equal to five (5) percent of the construction
cost of water and/or electric facilities to serve't�e project. The minimum deposit shall be
$1,000. This deposit aafi Itheeas--built draw��g �held by the
t and refunded to The Developer shale) Developer
be due successful comp due any
interest on monies held by the District.
See District Policy Regarding As-Built Drawings.
5.01.030 Employee Utility Deposits - Any full time, regular employee of the District who
has not established credit with the District, whose full time residence lies within the District,
who is served water and/or electric power by the District shall not be required to make a
deposit unless he/she becomes a collection problem. It is expected that the employee will
make every effort to pay their bill in a timely manner. If he/she becomes a collection
problem, they will be required to pay the full deposit in order to continue receiving service
from the District.
5.01.030.1 If an employee's employment with the District is terminated prior to establishing
credit, he/she shall be required to pay the full deposit in order to continue receiving service
from the District.
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CHAPTER 5.04
CREDIT
Sections:
5.04.010 Establishment of Credit
;z
5.04.020 Re-establishment of Credit
5.04.010 Establishment of Credit- Each applicant) °service will be required to establish
appropriate credit by advancing the deposit pressed in Chapter 5.01.
5.04.020 Re-establishment of Credit
5.04.020.1 An applicant who has at any time had s isconnected for non-payment of
bills, who has voluntarily disconnected service with unsatisfactory credit or who has not
paid a final bill within thirty days of the issuance of the final bill, shall pay any unpaid
balances due the District prior to restoration of service aril",
ria Vie;establish credit by making
the deposit prescribed in Chapter 5.01:
5.04.020.2 A customs ose ice has been disconnected for non-payment of bills,
shall pay any unpafd"balance d4the District prior to restoration of service and may be
required to pay a '6*1 pnection ch ge as prescribed in the Miscellaneous Fee Schedule.
Such customer shall restablt' by,making the deposit prescribed in Chapter 5.01.
5.04.020.3 Payments on f ri, and auto transfer billings must be made within 30 days of
termination of service'in lit
maintain good credit with the District. Failure to pay within
30 days may require a new dew,
CHAPTER 5.08
BILLING
Sections:
5.08.010 Billing Procedure
5.08.020 Billing Procedure - Local, State or Federal Agencies
5.08.010 Billing Procedure
5.08.010.1 Bills will be rendered monthly and shall be paid at the District office, by other
payment options offered by the District or at other locations designated by the District.
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5.08.010.2 Failure to receive bill will not release customer from their payment obligation.
5.08.010.3 The due date for payment of bill will be 19 days after the day the bill is mailed
to the customer.
5.08.010.4 Should the due date of bill fall on a Saturday, Sunday or recognized holiday,
the business day next following the due date will be held as a day of grace for delivery of
payment.
5.08.010.5 If at the time of billing, a customer has a previous balance, a late payment fee
will be charged at the rate established by the most recently adopted Miscellaneous Fee
Schedule.
5.08.010.6 A returned check charge will be made to customers for each check returned for
insufficient funds. Refer to Miscellaneous Fee Schedule for current' returned check
charges.
5.08.010.7 For customers with hardship or other special extenuating circumstances,
special financial counseling is available When requested by customer, the District may
arrange for customer to pay the bill ft r' 1"'ents.
5.08.010.8 In some instances, the District may 1�,.a,power`limiting device.
5.08.010.9 Monthly water billings for any ng water service, once activated, are to
continue in an owner's name or a qualified renter's name. Customer requests for
disconnection, disconnections for non-payn*11' r for repair of customer lines are not
suitable reasons to discontinue billing.
5.08.010.10 In the event of fire or demolition which makes a residence or business
uninhabitable, water�'billings will be waived for a maximum of 1 year from the date the
building becomes uninhabitable. Should the building become habitable prior to 1 year,
water billings will begin as of the date determined by the District, that the building became
habitable,
5.08.10.11 here shall be no'charge for water on new construction of residential
dwellings which are unmetered, for a maximum of 1 year from the date the water meter is
installed at the premises. Water charges will begin at the end of 1 year regardless of the
current electric status`and regardless of whether or not we have received a certificate of
occupancy. The District may begin billing for water within one year for any of the following
reasons:
Certificate of Occupancy issued
Sale/transfer to new customer
Mailing address change to residence
Information from customer/District personnel indicating occupancy
Electric usage indicates occupancy
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5.08.020 Billing Procedure Local, State or Federal Agencies - Due to the
cumbersome procedures that are required of local, state and federal agencies to process
their accounts payable and the fact that their bills are paid monthly and the fact that the
District has never had a write-off for a local, state or federal agency, the following
procedure will be followed:
5.08.020.1 All local, state and federal agencies will be exempt from late charges.
5.08.020.2 Collection notices will be mailed in a timely manner and collection procedures
will be followed as usual.
5.08.020.3 Should a local, state or federal agency reach the disconnect for non-payment
step in the collection procedure, it will be referred to the Customer Services Manager for
special handling.
CHAPTER 5,1.2
DISCONTINUANC ANID RESTORATION OF SERVICE
Sections:
5.12.010 Termination for N -payrt Electric and/or Water Service
5.12.020 Cu m��r's Reque� orcortitl>rce of Service- Electric
5.12.030 Cmerequeiscontinuance of Service - Water
5.12.040 acontinu i e of Epic or Water Service by District
5.12.050 Istoratiaf Water Slice
5.12.055 oraw) S'vice
5.12O60 Cu �r `'s Res0►t"Ibility when Electric and/or Water
Service Ins Discontinued
5.12.010 Termination for N_oh� yment— Electric and/or Water Service
5.12.010.1 A notice that service Is subject to termination for non-payment will be by written
notification from the District. This notice will be printed one week after a bill is generated
that shows a previous balance on the account.
5.12.010.2 Written notice of termination (Late Payment Reminder Notice) shall be mailed
by first class mail to customer at least 15 calendar days prior to the scheduled date of
termination.
5.12.010.3 The Late Payment Reminder Notice will include:
5.12.010.3(A) The name and address of the customer whose account is delinquent.
5.12.010.3(B) The amount of the delinquency.
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5.12.010.3(C) The date by which payment or arrangements for payment is required in
order to avoid termination.
5.12.010.3(D) The procedure by which the customer may initiate a complaint or request an
investigation concerning service or charges, except that, if the bill for service contains a
description of that procedure, the notice pursuant to section 5.12.010.2 is not required to
contain that information.
5.12.010.3(E) The procedure by which the customer may regcvest amortization of the
unpaid charges.
5.12.010.3(F) The procedure for the customer to obtain information on the availability of
financial assistance, including private, local, state, or federal sources,, if applicable.
5.12.010.3(G) The telephone number of a reprentative of the District who can provide
additional information or institute arrangemrt�for payme�„
5.12.010.4 The Final Notice of Termination of Sevioinclude:
y
41
5.12.010.4(A) The District shall mail a 48 hour final now of termination to the customer
prior to disconnect. Additionally, the District shall make a red onable, good faith effort to
contact an adult person residing at the premises of the custor by telephone or personal
contact, at least 48 hours,"',prior, to any termination of service, except that, whenever
telephone or persons OontAdt; an not be accomplished, the District shall post in a
conspicuous locatigpa1"the prertl6es, a notice,of termination of service, at least 48 hours
prior to terminatio every notice�ermination of service shall include items of information
C) above.
as listed in sections ?,010 A )� (F) and (G)
5.12.010.4(B) The District sl ail make available to its residential customers who are 65
years of age or older, or who are dependent adults as defined in paragraph (1) of
subdivision (b) of section 1561of the California Welfare and Institutions Code, a third
party notification service whereby�District will attempt, to notify a person designated by
the customer to receive notification when the customer's account is past due and subject to
termination. The notification shall include information on what is required to prevent
termination of service. The residential customer shall make a request for third-party
notification on a farm provided by the District and shall include the written consent of the
designated third party, ' Such notification does not obligate the third parry to pay the
overdue charges, nor shall it prevent or delay termination of service.
5.12.010.4(C) If the customer does not make payment, notify District of dispute of bill, or
make other arrangements acceptable to the District by the last day for payment,the District
will proceed on schedule with termination.
5.12.010.4(D)(1) Payments made against uncollectible funds (i.e., check returned for
insufficient funds, closed account, etc.) to avoid disconnection, will be considered non-
payment and the District will proceed according to the procedures set forth above as if no
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payment had been received as described in section 5.12.010.4(A).
5.12.010.4(D)(2) Payments made against uncollectible funds in order to have service
reconnected, will be considered non-payment and the District will immediately proceed to
the 24 48-hour notice of termination as described in section 5.12.010.4 (A).
5.12.010.4(E) The employee carrying out the termination procedure will attempt, before
disconnecting service, to contact the customer at the premises in a final effort to collect
payment and avoid termination.
5.12.010.4(F)Termination will not be made on any Saturday, Sunday, legal holiday or any
time during which the business office of the District is not open.
5.12.010.4(G) In case of tenants whose electric and/or water service is in the landlord's
name, the District shall make every good faith effort to inform the occupants by means of a
notice, when the account is in arrears, that service will be terminated in 10 days. In any
such delinquent situation, the District will comply with California Public Utilities Code 16481
in implementing this termination of service procedure.-
5.12.010.4(H) Customers who haveconnected for non-payment will be required
to re-establish credit by paying the d slr r,4 lied by Chapter 5.01 of these codes.
5.12.010.4 (1) A customer who transfers�rv�c ont„off count to another and fails to
pay his/her final bill within 30 days of the fir atf Ting date 6h the old account will be subject
to the disconnect procedure at his/her new account.
5.12.020 Customer's Request for Discontinuance of Service — Electric
5.12.020.1 The pistrict shall permit a physical disconnection from the electric system when
necessary(1)to permit the customer to perform repairs, modifications or service upgrades
on the customer premises or (2) when the customer wishes power to remain off for an
extended period.
Customers may arrange for disconnection of service by giving advance notice to the
District. Customers will not be billed for electric service while disconnected.
5.12.020.2 Disconnect and/or reconnect fees will be charged based on the Miscellaneous
Fee Schedule or services performed under Section 5.12.055 Restoration of Electric
Service.
5.12.030 Customer's Request for Discontinuance of Service - Water
5.12.030.1 The District shall permit a physical disconnection from the water system on a
temporary basis when necessary (1) to permit the customer to perform repairs,
modifications or service upgrades on the customer premises or (2) when the customer
premises is not equipped with an appropriate shut-off valve and physical disconnection is
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necessary to avoid frozen water pipes. A physical disconnect shall not be permitted for
any other reason.
Customers may arrange for disconnection of service by giving advance notice to the
District. Monthly charges for service shall not be waived during the period of disconnect.
5.12.030.2 Disconnect and/or reconnect fees will be charged based on the Miscellaneous
Fee Schedule or services performed under Section 5.12.050 Restoration of Water Service.
5.12.040 Discontinuance of Electric or Water Service by,the District
5.12.040.1 With Notice The District may discontinue electric or water service for anyone
or more of the reasons contained in this rule. Except;as otherwise specifically provided
here, Public Utilities Code Sections 16481, 16482 and 16483 and any subsequent
amendments, shall be complied with regarding any disconnect or discontinuance of
service.
5.12.040.1(A) Non-payment of bills - the District may disconnect, discontinue or refuse
service if a customer has not paid his bill for electric or water service rendered,
reconnection charges, and/or cash deposit as required by the District. Refer to Section
5.12.010 Termination for Non-Payment.
5.12.040.1(B) Negliger)t,�o��esteful use of water, as determined by the District.
5.12.040.1(C) Wh r , customer eceives electric and/or water service at more than one
location and the or charged -for service at any one location is not paid prior to
delinquency, electrid" /or s r xe at all locations may be disconnected.
5.12.040.2 Without Notice ,,customer's electric or water service may be discontinued by
the District without notice wl fe,,
5.12.040.2(A) Unsafe/hazardou��condition or illegal apparatus - the District may
discontinue electric and/or water service without notice or refuse service if any part of
customer's wiring, piping or equipment or use thereof is either unsafe or in violation of law,
until such apparatus is placed in a safe condition or the violation remedied.
5.12.040.2(B) Service 'detrimental or dangerous - the District may disconnect or
discontinue without notice or refuse service if in the District's judgment,the operation of the
customer's equipment is or will be detrimental or dangerous to his/her own service or
service of other customers.
5.12.040.2(C) Fraud -The District may discontinue service without notice or refuse service
if the customer's actions or the condition of his/her premises is such as to indicate an intent
to defraud the District.
5.12.040.2(D) The District finds a dangerous unprotected cross-connection between the
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District's water supply and any unapproved source of water.
5.12.040.2(E) Failure to comply with the District's rules - the District may disconnect,
discontinue or refuse service if the customer does not comply with the District rules,
regulations, and/or codes for receiving electric and/or water service.
5.12.040.2(F) Abandoned building or residence - the District may discontinue or refuse
service to any building with the appearance of being abandoned (i.e., a look of being
deserted, windows broken, doors in disrepair, or the general appearance of not being lived
in, etc). Such discontinuance will remain in effect until all conditions are met and fees are
paid regarding a new service, and the service is inspected and=approved by the proper
building authorities.
5.12.040.2(G) Condemned building or residency �e District may discontinue or refuse
service to any building that has been cone"ned by the proper state, county or
r�
governmental authorities. Such discontinuawill remaintn;,effect until all 66nditions are
met and fees are paid regarding a new service, the see is inspected and approved
by the proper building authorities.
5.12.040.3 In those instances where the District discoti0es electric or water service to
any customer without notice, the District shall notify the homer of the reasons for the
discontinuance of service and the corrective action to be takby customer before service
can be restored.
5.12.050 Restoratf'of Water, rvice
5.12.050.1 In those comes whej` customer has requested discontinuance of
service, the customer rtlttie d`�er #ion/reconnection charge as established
in the current Miscellaneo�,fee Schedule600proved by the Board of Directors.
5.12.050.2 In those instances4,here the service to a customer has been disconnected,
with or�without notice, service ska�of be restored until such time as the customer has
taken any necessary corrective action, as determined by the District, and paid all bills and
charges due the District, in addition to reconnection charges as described below.
5.12.050.3 Within five years, same size service: If service of the same size is re-
established within five years of the date of discontinuance,the customer shall make normal
application for service as per Title 6.04 and pay reconnect fees based on the
Miscellaneous Fee Schedule provided the service has not been damaged. If the service
has been damaged, the customer will be billed the actual cost to restore service.
5.12.050.4 Within five years, upgrade of service: If service is re-established within five
years of the date of discontinuance and the customer requests an upgrade of the service,
the customer shall make normal application for service as per Title 6.04. Customer shall
pay reconnect fees based on the Miscellaneous Fee Schedule provided the service has not
been damaged. If the service has been damaged, the customer will be billed the actual
Title 5 Page 11
{Title 5
cost to restore service. Additional connection fees may apply. Facilities fees shall be
charged for an increase in size of the new service when compared to the previous service.
5.12.050.5 After five years: If service is re-established after five years from the date of
discontinuance, the customer shall make normal application for service as per Chapter
6.04. Customer shall be responsible for payment of current connection and facilities fees.
No credit will be given for the previous service.
5.12.050.6. If conditions require the use of a backhoe or other equipment to effect the
disconnect and/or reconnect, the customer shall be required to pay the actual charges,
including labor, material, equipment and applicable overheads in lieu of the customary fee
set forth in the Miscellaneous Fee Schedule.
5.12.050.7 No seasonal disconnect of water service will result in discontinuance of monthly
billings.
5.12.055 Restoration of Electric Service
5.12.055.1 In those instances wheri�the service to a customer has been disconnected,
with or without notice, service shall' tt*jestored until such time as the customer has
taken any necessary corrective action; s de J1ed by the District, and paid all bills and
charges due the District, in addition to rOconnec�rtc arges as described below.
5.12.055.2 Within five years, same size t»e If service of the same amperage and
voltage is re-established within five years of01e date of discontinuance, the customer shall
make normal application for service as per T 12 and pay reconnect fees based on the
Miscellaneous Fee Schedule provided the serves has not been damaged. If the service
has been damaged, the customer will be brlled`'he actual cost to restore service.
5.12.055:3 Within`five years, 'upgrade of service: If service is re-established within five
years of the date of discontinuance and the customer requests an upgrade of the service
consisting of, but not limited to, amperage size, voltage increase, multiple phases, the
customer shall make normal,,application for service as per Title 7.12. Customer shall pay
reconnect fees;based on the Miscellaneous Fee Schedule provided the service has not
been damaged:. If the service has been damaged, the customer will be billed the actual
cost to restore service. ,Additional connection fees may apply. Facilities fees shall be
charged for the excesscapacity of the new service when compared to the previous service.
5.12.055.4 After five years: If service is re-established after five years from the date of
discontinuance, the customer shall make normal application for service as per Chapter
7.12. Customer shall be responsible for payment of current connection and facilities fees.
No credit will be given for the previous service.
5.12.055.5 If conditions require the use of a backhoe or other equipment to effect the
disconnect and/or reconnect, the customer shall be required to pay the actual charges,
including labor, material, equipment and applicable overheads in lieu of the customary fee
{Title 5 Title 5 Page 12
set forth in the Miscellaneous Fee Schedule.
5.12.060 Customer's Responsibility when Electric and/or Water Service Discontinued
In the event a customer's electric and/or water service is discontinued as a result of
voluntary termination, of termination for failure to pay bills or any other reasons stated in
sections 5.12.040.01 or 5.12.040.2, it shall be the customer's responsibility to take
necessary precautions against any and all damage to the customer's pipes, fixtures and
appliances which could result from such termination. The District shall not be liable for any
such damage.
CHAPTER 5.1
d
DISPUTED'
Sections:
5.16.010 Disputed Bills — Electric or` et �'
5.16.030 Appeal
5.16.010 Disputed Bills — Electric or Water
5.16.010.1 Any customer, b initiates a complaint or requests an investigation within five
days of receiving the �`itestil4 dill or who has, within 13 days of mailing of the Late
Payment Remmdeice, madeia request for extension of the payment period of a bill
J
asserted to be bey the mean" the customer to pay in full during the normal period for
payment, shall be glue n oppi'turf �r review of the complaint, investigation, or request
by a review manager otnct.
5.16.010.2 After notificatlion fat a dispute exists, the District shall forthwith make an
appropriate investigation`,as to,t accuracy of the charges and shall report the result
thereof to the customer within 10 vv rking days. The review shall include consideration of
whether the customer should be permitted to amortize the unpaid balance of his account
over a reasonable period of time not to exceed 12 months. No termination of service shall
be effected for any customer complying with an amortization agreement, if the customer
also keeps the account current as charges accrue in each subsequent billing period.
If the customer does not comply with the amortization agreement, it will be considered non-
payment and the District will immediately mail a Final Notice to the customer and proceed
with termination according to Section 5.12.010.4(A) through (F) above.
No termination of service shall occur as a result of non-payment during the pendency of an
investigation of a customer dispute or complaint.
5.16.030 Appeals
{Title 5 Title 5 Page 13
5.16.030.1 Any applicant or customer who is dissatisfied with any determination made
under these rules, may at any time within 30 days after such determination is made, appeal
to the Board of Directors of the District by giving written notice to the Clerk of the District
setting forth the matter upon which appeal is sought.
5.16.030.2 The General Manager shall then conduct an investigation and report on the
disputed matter to the Board within 15 days from date of such written notice.
5.16.030.3 Not less than 30 days after receipt of the Manager'sreport, the Board shall
hold a hearing on the appeal. Appropriate notice of the-date, place, and time of the
hearing shall be given to all persons affected by it not, later than 10 days prior to the
hearing date. After such hearing, the Board of Directors shall stag its determination of the
matter and the reasons therefor, and shall make appropriate findings and its determination
shall be final and conclusive.
5.16.030.4 Pending decision pursuant to art appeal taken ender this rule, regarding any
dispute concerning amounts for charges, the gamer tam such appeal shall pay the full
amount of the charges which shall be deemed p protest. Any charge or amount
previously paid under protest will be refunded forthwith,"- the event the Board of Directors
determines that the charge was wrongfully made.
5.16.030.5 A copy of the above investigation and appeal pra" ures are described on the
back of the customer bell
CHAPTER 5.20
EI��CTI TC IF AND CHARGES
Sections;
5.20.010 Connectir�.Fees - Temporary Service
5.20.020 Connection Fees - Permanent Service
5.20.030 Connection Fees- Permanent Service, Multiple(Single and Three
Phased
5.20.040 Facilities Fees — Moved to Section 5.26
5.20.050 Miscellaneous Service Fees
5.20.060 Expiration of Fees
5.20.010 Connection Fees -Temporary Service - The District will provide two types of
temporary service; one which will be removed and not become permanent, and one which
will become a permanent service.
5.20.010.1 Temporary service - The actual cost of temporary service installation (which
will not result in a permanent electric service) and subsequent removal will include the
material, labor, equipment, overhead, administrative costs and account set-up fees. The
charge to be paid is a flat charge and is included in the most recent ordinance approved by
Title 5 Page 14
(Title 5
the Board of Directors entitled Amending the Electric Connection Charges. The applicant
will be required to pay the fee prior to the provision of service.
5.20.010.2 Temporary service for construction purposes - The connection fee for
temporary service (which will result in a permanent electric service)is a charge determined
by the District to establish service to a temporary power pole for construction purposes
which will later be converted to a permanent service. The connection fee for this temporary
to permanent connection is a flat charge and is included in the most recent ordinance
approved by the Board of Directors entitled Amending the Electric Connection Charges.
This fee includes, but is not limited to, the cost of material, labor, equipment, overhead,
meter, transformer, overhead conductor, permanent overhead/underground connection
transfer, administrative costs and account set-up fees.
5.20.020 Connection Fees - Permanent Service The connection fee is a charge
determined by the District to establish a new service. It includes, but is not limited to, the
costs of material, labor, equipment,overhead,administrative costs and account set-up fees
to provide the service conductor and cable, metering, a `proportionate share of the
transformer costs, and the account set-up costs.'The charge to be paid is included in the
most recent ordinance approved byte Board of Directors entitled Amending the Electric
Connection Charges.
5.20.030 Connection Fees- Perman Seri Iti le grin le and Three Phase -
In the event that a service requires multi vmet Wig; i�inal service will be governed
by the connection fees for a permanent s �Subsequnt connections made from the
same service drop will be subject to the mewing and account set-up costs in addition to
the facilities fees if applicable.
5.20.050 Miscellaneous Service Fees Any customer requesting work for their sole
convenience will be charged the actual cost of the service performed including material,
labor, equipment, overhead; administrative costs and any appropriate facilities fees (see
Miscellaneous Electric Service Fees).
5.20.060 Expiration of fees - Electric connection fees paid shall be effective for a period
of two years #rom the date of application. Applicant shall be subject to payment of
increased connection fees if the connection has not been made within two years of the
date of application.
CHAPTER 5.24
ELECTRIC RATES
Sections:
5.24.010 Domestic Electric Rates Rate Schedules -Permanent (P10)
and Non-Permanent Residents (S10)
5.24.020 Commercial Electric Rates Rate Schedule - Small (15)
Title 5 Page 15
(Title 5
5.24.030 Commercial Electric Rates Rate Schedules-Medium (20)and
Large (25)
5.24.040 Miscellaneous Services
5.24.010 Domestic Electric Rates Rate Schedules - Permanent (P10) and Non-
Permanent Residents (S10)
5.24.010.1 Electric rates as shown in Rate Schedules Permanent (1310) and Non-
Permanent (S10) shall be charged to all domestic (reside ntial,)`customers.
5.24.010.2 An energy surcharge shall continue to be added to each bill as required by
California law.
5.24.020 Commercial Electric Rates — Rate Schedule Small (15)
5.24.020.1 Electric rates as shown in Rate",Schedule Sm& >(15) shall be charged to all
commercial customers with monthly demand oili tha"' .60 kilowatts.
5.24.020.2 An energy surcharge shalt continue to be added to each bill as required by
California law.
5.24.030 Commercial Electric Rates Rate Schedules ium (20) and Large (25)
5.24.030.1 This polio shall be licable to commercial service requirements within the
District including r and ligg taken at one point of delivery with more than 50
kilowatts of demd" Medium commercial service is that service with monthly demand
greater than 50 kilow �yancf Jh
an00 kilowatts. Large commercial service is that
service with monthly do4 �4,°greater than Qfl kilowatts.
5.24.030.2 Character of se ry C rsixty-hertz alternating current. The District reserves the
right to specify the voltage an a of service supplied under this schedule.
5.24.030.3 Monthly rates shall be as set forth in Rate Schedules Medium (20) and Large
(25).
5.24.030.4 Measured demand -the maximum measured 15 minutes average kilowatt load
during the billing period. If, at the discretion of the District, the customer's usage is
intermittent or highly fluctuating, then a shorter time interval may be used.
5.24.030.5 Billing demand shall be the current period's measured demand.
5.24.030.6 An energy surcharge shall continue to be added to each bill as required by
California law.
5.24.030.7 Terms of service- Service under this schedule is subject to the District's rules,
regulations and codes for receiving electric service.
{Title 5 Title 5 Page 16
CHAPTER 5.26
ELECTRIC AND WATER FACILITIES FEES
Sections:
5.26.010 Facilities Fees
5.26.020 Expiration of Fees
5.26.010.1 Legislative Findings
5.26.010.1(A)The District must expand its wat and electric facilities in drier to maintain
current standards of public health if new d6ee�pment is .,.be accommodated without
decreasing current standards of public health
5.26.010.1(B)The imposition of facilities fees is one oche preferred methods of ensuring
that development bears a proportionate share of the dol"of water and electric facilities
necessary to accommodate such development.This musttwdone in order to promote and
protect the public health, safety and welfare.
5.26.010.1(C)Conne� g'to t �tstrict water and/or electric system will create a need for
the construction, e+ ` rn ore x nsion of water and electric facilities.
pp' g
5.26.010.1(D) The fees,estabtf ��
Section5.26.010.7 are derived from, are based
upon and do not exceed ,costs of trtM. ding additional water and electric facilities
necessitated by the connection to the District's water and electric systems.
5.26.010.1(E) The report entity=Water System Master Plan sets forth a reasonable
method and analysis for the deteehoation of the impact of new development on the need
for and costs for additional water facilities within the Truckee Donner Public Utility District.
5.26.010.1(F) The report entitled Electric System Master Plan sets forth a reasonable
method and analysis for the determination of the impact of new development on the need
for and costs for additional electric facilities within the Truckee Donner Public Utility District.
5.26.010.2 Short Title, Authority and Applicability
5.26.010.2(A)The adopting ordinance (No. 8903) shall be known and may be cited as the
"Truckee Donner Public Utility District Water and Electric Facilities Fee Ordinance."
5.26.010.2(B)The Board of Directors of the Truckee Donner Public Utility District adopted
the ordinance pursuant to the Public Utility District Act within the Public Utilities Code of the
State of California.
{Title 5 Title 5 Page 17
5.26.010.2(C) The rules included herein which were adopted by ordinance shall apply
within the boundaries of the Truckee Donner Public Utility District to parcels served by the
Truckee Donner Public Utility District water and/or electric systems.
5.26.010.3 Intents and Purposes
5.26.010.3(A) These rules are intended to assist in the implementation of the Truckee
Donner Public Utility District Master Plans.
5.26.010.3(B) The purpose of these rules is to assure thaf'new development bears a
proportionate share of the cost of capital expenditures necessary to provide water and
electric facilities within the Truckee Donner Public Utility District service area.
5.026.010.4 Rules of Construction
5.26.010.4(A) These provisions shall be liberally construed so as to effectively carry out
their purpose in the interest of the public health, safety and welfare.
5.26.010.4(B) For the purposes of airation and enforcement of this code, unless
otherwise stated in this code, the fold+ €ing .tom lof construction shall apply to the text of
this code:
• In case of any difference of meaning t Implication between the text of this code and
any caption, illustration, summary table'&illustrative table, the text shall control.
• The word "shall" is, always.,mandatory att not discretionary; the word "may" is
permissive.,
• Words used in the -;present,tense shall include the future; and words used in the
singular number shall include the plural and the plural the singular, unless the context
clearly indicates the contrary.
• The phrase."used for" includes "arranged for," designed for," "maintained for," or
occupied for."
• The word "person includes an individual, a corporation, a partnership, an incorporated
association or any other similar entity.
• Unless the context clearly indicates the contrary, where a regulation involves two (2) or
more items, conditions, provisions, or events connected by the conjunction "and," "or"
or "either...or," the conjunction shall be interpreted as follows:
• "And" indicates that all the connected terms, conditions, provisions or events shall
apply.
{Title 5 Title 5 Page 18
• "Or' indicates that the connected items, conditions, provisions or events may apply
singly or in any combination.
• "Either—or" indicates that the connected items, conditions, provisions or events shall
apply singly but not in combination.
• The word "includes" shall not limit a term to the specific example but is intended to
extend its meaning to all other instances or circumstances of like kind or character.
• "General Manager" means the General Manager of the,Truckee Donner Public Utility
District or the District representative that he/she may designate to carry out the
administration of this code.
5.26.010.5 Definitions
"Capital Equipment" is equipment with art' aected us a of two years,, r more.
• i
• "Connection to the Water and/or Electric System a physical connect of a building,
structure or use of land to the District's water aridib ,electric lines, no matter if such
connection is made through or by intermediate linesF
• "Electric Facilities" are defined as the individual distinct coonents within the electric
system such as trangf rr , poles, cable and conductor.
• "Electric System �s defined` the integrated network that distributes electricity
throughout the t1 rict to itsstomers.
• "Applicant" is a perse 7in
g fordoh�fiction to the District's water and/or electric
system.
•
"Water Facilities" are defined the individual distinct components within the system
such as a source, storage tarp, disinfection equipment, booster pump station or
pipeline.
• "Water System" is defined as the integrated network that supplies, disinfects,transmits,
stores and distributes water throughout the District to its customers.
5.26.010.6 Imposition of Water and Electric Facilities Fees
5.26.010.6(A) When computing a fee pursuant to this code, the District shall prepare and
retain a written memorandum containing the following information:
• Identify the purpose of the fee.
• Identify the use to which the fee is to be put. If the use is financing public facilities, the
{Title 5 Title 5 Page 19
facilities shall be identified.The identification may, but need not, be made by reference
to a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public
facilities for which the fee is charged.
• Determine how there is a reasonable relationship between the fee's use and the type of
development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fe is imposed.
• Determine how there is a reasonable relationship,between the amount of the fee and
the cost of the public facility or portion of the;,public facility attributable to the
development on which the fee is imposed
5.26.010.6(B)Any person who, after the effec# edate of thj bode seeks to connect to the
Truckee Donner Public Utility District water s�i#am is by required to pay a water
facilities fee in the manner and amount set forth In tft aide.
5.26.010.6(C)Any person who, after the effective date of thieode seeks to connect to the
Truckee Donner Public Utility District electric system is here'bfrequired to pay an electric
facilities fee in the manner , amount set forth in this code.
5.26.010.7 ComDu Wftn of the, mount of Water and Electric Facilities Fees
5.26.010.7(A) When"com t'n f e- umsuant tm this code, the District shall prepare and
retain a written memor�um ,contalnfn� ) following information:
• Identify the purpose of the fie.
• Identify the use to whic''the feei' to be put. If the use is financing public facilities, the
facilities shall be identified. The identification may, but need not, be made by reference
to a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public
facilities for which the fee is charged.
• Determine how there is a reasonable relationship between the fee's use and the type of
development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the amount of the fee and
the cost of the public facility or portion of the public facility attributable to the
development on which the fee is imposed.
{Title 5 Title 5 Page 20
5.26.010.7(B) At the option of the applicant, the amount of the water and/or electric
facilities fee may be determined by the District's facilities fee schedules in effect at the time
of application.
5.26.010.7(C) In the case of change of use, redevelopment or expansion or modification of
an existing use which requires a new, replacement,or additional connection to the District's
water system, the facilities fee shall be based upon the net increase in the size of the
meter for the new connection over the size of the meter for the previous connection.
5.26.010.7(D) In the case of change of use, redevelopment,or expansion or modification of
an existing use which requires a new, replacement or additional connection to the District's
electric system, the facilities fee shall be based upon the net increase in the amperage and
voltage of the electrical panel for the new connection over the amperage and voltage of the
previous electrical panel.
5.26.010.8 Payment of Fee
5.26.010.8(A) The applicant shall p�the water and electric facilities fee required by this
code to the General Manager or hi ie eat the time,of application to the District's
water and/or electric system.
5.26.010.8(B)All funds collected shall be pe 0 e �Y and promptly transferred for
deposit in the appropriate Water and E Facilities"fee Trust Fund to be held in
separate accounts as determinedin Sectid .26.010.10 of this code and used solely for
the purposes specified in this code.
5.26.010.9 Water and Electric Facilities FeesJrust Funds Established
5.26.010.9(A) There are hereby established two (2) separate Facilities Fee Trust Funds:
(1) the Water Facilities Fee Trust Fund and (2) the Electric Facilities Fee Trust Fund.
5.26.010.9(B) Funds withdrawn from these accounts must be used in accordance with the
provisions of Section 5.26.010.10 of this code.
5.26.010.10 Use 41f ands
5.26.010.10(A) Funds collected from water and electric facilities fees shall be used solely
for the purpose of acquiring, equipping and/or making capital improvements to water and
electric facilities under the jurisdiction of the Truckee Donner Public Utility District and shall
not be used for maintenance or operations.
5.26.010.10(B) Funds from the Water Facilities Fee Trust Fund may only be used for water
facilities purposes and funds from the Electric Facilities Fee Trust Fund may only be used
for electric facilities purposes. Funds shall be expended in the order in which they are
collected.
(Title 5 Title 5 Page 21
5.26.010.10(C) In the event that bonds or similar debt instruments are issued for advanced
provision of capital facilities for which water and electric facilities fees may be expended,
facilities fees may be used to pay debt service on such bonds or similar debt instruments to
the extent that the facilities provided are of the type described in 5.26.010.10 A and B
above.)
5.26.010.10(D)At least once each fiscal period, the General Manager shall present to the
Board of Directors a proposed capital improvement program for water and electric facilities,
assigning funds, including any accrued interest, from the. several Water and Electric
Facilities Fee Trust Funds to specific water and electric facilities improvement projects and
related expenses. Monies, including any accrued interest;not assigned in any fiscal period
shall be retained in the same Water and Electric Fac,Wties Fee Trust Funds until the next
fiscal period except as provided by the refund pr.o*�;—Isions of this code.:;.
5.26.010.10(E) Funds may be used to 'provide refunds as described in Section
5.26.010.11 . '
5.26.010.10(F) Funds may be used to rebate devel" costs for providing water and/or
electric capital facilities in excess of the capacity re4 d to the individual developer
making the provision. Any rebates must be pursuant to a ruing agreement between the
developer and Truckee Donner Public Utility District after th , ffective date of this code.
Prior refunding agreemet gay be re-negotiated in order to bring such agreements into
accord with the provls �of *code.
5.26.010.11 Refute or Encumliiince of Fees Paid
5.26.010.11(A)Any fungi notxpencercf oumbered by the end of the calendar quarter
immediately following five-'( years from the gate the water and/or electric facilities fee was
paid shall, upon application tithe then current landowner, be returned to such landowner,
provided that the landowner sub.,mtts an application for a refund to the General Manager of
the Truckee Donner Puh[ic Utlll ,,Pistrict within one hundred eighty (180) days of the
expiration of the five (5) year period.
5.26.010.11(B)The District may, however, encumber funds prior to the end of the calendar
quarter immediately following five (5)years from the date the water and/or electric facilities
fee was paid. The District may make determinations that, in the interest of proper system
expansion, and in order not to replicate facilities, funds may be held inn excess of five (5)
years. Once said determinations are made, the District shall thereafter review said
determinations on an annual basis.
5.26.010.12 Exemptions and Credits
5.26.010.12(A) The following shall be exempted from payment of the facilities fee:
• Alterations or expansion of an existing building where no additional or larger water
Title 5 Page 22
{Title 5
connections are requested and where the use is not changed.
• Alterations or expansion of an existing building where no additional or greater capacity
electrical panels are requested and where the use is not changed.
• The replacement of a building or structure with a new building or structure of the same
size and use where no additional or larger water connections are requested and where
the use is not changed.
• The replacement of a building or structure with a new building or structure of the same
size and use where no additional or greater capacity electrical panels are requested
and where the use is not changed.
Any claim of exemption must be made no later the die time of applica lon for connection
to the District's water and/or electric syster , IVhile it is inherently the applicant's
responsibility to claim an exemption, the OfA ict will mak- every effort tta, notify the
applicant if he is subject to an exemption.
5.26.010.13 Review
5.26.010.13A The fees contained in Section 5.26.010.7 s all be reviewed by the Board of
Directors at least once each fiscal period.
5.26.010.14 Enforcement Provision
5.26.010.14(A) Truckee Donner Public Utility District shall have the power to sue in civil
court to enforce the provisions of this code.
5.26.010.15 Seyerability
5.26.01,0.15(A) If any section, phrase, sentence or portion of this code is for any reason
held invalid or unconstitutional by any court of competent jurisdiction, such portion shall be
deemed'a, separate, distinct,and independent provision and such holding shall not affect
the validity of the rem aining°portions thereof.
5.26.010.16 Conflict
5.26.010.16(A) In the event of any conflict between this code and state law, including
Government Code Sections 66000-66009, state law shall control.
5.26.010.17 Effective Date
5.26.010.17(A) This code shall become effective on December 6, 1989.
5.26.020 Expiration of Fees — Facilities Fees paid will be effective for a period of five
years from the date of application. Applicant may be subject to payment of increased fees
Title 5 Page 23
{Title 5
if the connection has not been made within the specified time period.
CHAPTER 5.28
WATER FEES AND CHARGES
Sections:
5.28.010 Connection, Tapping and Facilities Fees
5.28.020 Miscellaneous Service Fees
5.28.030 Expiration of Fees
5.28.010 All applicants for water service are subject to three charges when applicable: a
connection fee, tapping fee, and a facilities fee',in accordance with the current Water
Connection and Facilities Fee ordinances as established by the Board of Directors.
5.28.010.1 Connection Fee - The connection fee is a charge made by the District to
establish a new service. It include but is not limited to, the costs of material, labor,
equipment, overhead, administrative st nd account set-up fees.
5.28.010.2 Tapping Fee - The tapping tce is e.made 6y the District based upon
the actual costs including material, labor, ui ment, b ad and administrative costs to
provide an applicant's service'lateral pipe,�bonnect it e the District's water mains.
5.28.010.3 Facilities Fee -The facilities fee i$a charge made by the District to cover the
applicant's pro rata share of the cost of the exisON supply facilities and any expansions or
additions thereof which are required to serve the applicant. The cost offuture source and
storage facilities shall be included in the facilities fee in order to maintain an equitable
distribution of benefitS received between present and future service connections.
5.28.02a Miscellaneous'Service Fees - Any customer requesting work for their sole
convenience will be charged the actual cost of the service performed, including material,
labor, equipment, overhead, administrative costs and any appropriate facilities fees (see
Miscellaneous Fees Schedule
5.28.030 Expiration of Fees—Water Connection Fees paid will be effective for a period
of two years from the date of application. Applicant may be subject to payment of
increased fees if the connection has not been made within the specified time period.
CHAPTER 5.32
WATER RATES
Sections:
Title 5 Page 24
{Title 5
5.32.010 Residential Water Rates
5.32.020 Commercial Water Rates
5.32.010 Residential Water Rates -The Domestic Water Rates for single family homes,
individual condominium units and townhouse units shall relate to the pressure zone in
which said service is located. The Domestic Flat Rate Base for all zones shall be a fixed
monthly rate; the appropriate zonal pumping costs shall be added to the base monthly rate
yielding the appropriate flat zonal rates. These rates are set byordinance approved by the
Board of Directors.
5.32.020 Commercial Water Rates-Commercial Rates shall apply t4 all duplex and other
multiple dwelling units, trailer parks and other commercial establishments and are set by
ordinance approved by the Board of Directors. .
tMAPTER 5.36
INFORMATION AVAILABLE,TO THE PUBLIC
Sections:
5.36.010 General Information
5.36.020Electric Rate Informatic;��y
5.36.010 General Information
5.36.010. 1 General information-It is the intent of the District to follow State and Federal
regulations;regarding public information. The District maintains at its offices, pertinent
information regarding electric and/or water service including:
5.36.010.1(A) Characteristics of electric and/or water source and service;
5.36.010.1(B) Policies - copies of these policies, service area maps, and forms of
contracts and applications relative to electric and/or water service;
5.36.010.1(C) Rates - copies of the rates and fees for electric and/or water service.
5.36.010.2 Upon request, a customer will receive a statement of such customer's monthly
KWH consumption or gallons of water consumed if service is metered for the prior twelve
month period. There is no charge for this service.
{Title 5 Title 5 Page 25
5.36.010.3 Requests for information may be made in person at the District office, by
phone, fax, e-mail or by mail.
5.36.020 Rate Information - Upon request, the District will inform each applicant for
service of the applicable rate schedules. Rate change information will also be advertised in
a newspaper of general circulation and will be posted on the District's website.
CHAPTER 5.37
PUBLIC OUTREACH POLICY
Sections:
5.37.010 Policy Statement
5.37.020 Definition of Important Issues
5.37.030 Method of Public Communication`'
5.37.010 Policy Statement It is the policy of the District to promote open communication
with the customers of the District on issues of importance appearing on the agenda of the
board of directors. To further this policy there is hereby established a process by which the
District shall initiate con* In ing the community of important issues that are appearing
before the board of cirors. � outreach shall occur early enough to permit thorough
discussion of the is prior to the%hoard taking formal action.
5.37.020 Definition of llnpornt fuel Important issues are those that involve changes
in monthly water and elegy der chargos�o�nges in the Miscellaneous Fees Schedule,
changes in connection fees,changes in facilities fees, and changes in regulations covering
new and retrofit residential an mmercial construction. Changes in monthly water and
electric user charges, ehangea to the Miscellaneous Fees Schedule or changes in
connection fees shall normally our as part of the board budget discussion prior to
adoption of the annual budget. Changes in facility fees shall normally occur as part of the
five year Water/Electric Master Plan review or when the local General Plans are revised.
Facility fee increases due to inflation, not resulting from TDPUD Master Plan or local
General Plan review, shall be discussed as part of the board budget sessions prior to
adoption of the annual budget. Other issues will arise from time to time that are difficult to
enumerate in this policy statement. Such issues shall be considered as important issues
failing under the purview of this policy based on a review by the general manager of the
circumstances involved and the persons who may be impacted by adoption of the
proposed action. Additionally, the board of directors may, by action at a board meeting,
determine that an issue coming before it is an important issue falling under the purview of
this policy.
{Title 5 Title 5 Page 26
5.37.030 Method of Public Communication The method of initial communication to the
public will vary based on the kind of issue being discussed.
5.37.030.1 With respect to the consideration of changes of the monthly water and electric
user charges or changes in the Miscellaneous Fees Schedule, a notice shall be printed on
the utility bill going to customers of the District and a display ad notice shall be placed in a
newspaper of general circulation in the District. These changes are generally associated
with preparation and adoption of the District's annual budget
5.37.030.2 With respect to the consideration of changes in water and electric connection
charges or facilities fees (usually associated with adoption of the District's annual budget)
or changes in regulations covering new and r tirofit residentlal,- and commercial
construction, a notice shall be sent by mail, fax Q,i O mail to the District stakeholders.
5.37.030.3 With respect to other important issues so designated by the general manager or
the board of directors, the method of initial com so
jo hall be determined on a case
by case basis.
CHAPTER 5.38
;� 1IC INFORMATION PROGRAM
Sections:
5.38.010 Geraeraf 6 l°6rr than
5.38.020 Iteriie Covered by iirb am
5.38.030 Progratw funding
5.38.040 Review Approval of Program
5..38.050 Status of program
5.38.010 General Information
5.38.010.1 The Public Information and Conservation Manager is the primary spokesperson
for the District regarding public information.
5.38.010.2 The Public Information and Conservation Manager will develop, monitor and
review an annual public information program with input from the General Manager and
Board.
5.38.020 Items Covered by Program
5.38.020.1 The public information program developed by the Public Information and
{Title 5 Title 5 Page 27
Conservation Manager will cover such matters as:
5.38.020.1(A) The District's mission, goals, services, activities, achievements, costs and
plans.
5.38.020.1(B) Informing the community about major issues involving the water and electric
industries which may impact the customers of the District.
5.38.020.1(C) Strategies for dealing effectively with the public's need to be informed about
specific and timely issues as they arise.
5.38.030 Program Funding The annual District budget will reflect funding for the public
information program.
5.38.040 Review and Approval of Program The annual public information,program will
be submitted to the Board for review and approval.
5.38.050 Status of Program The P ,formation and Conservation Manager will report
to the Board periodically regarding t state of the program.
CHAE., 'f 39 y
PUBLIC BENE�TS PROGRAM
Sections:
5.39.010 Development of Annual Public Benefits Program
539.020 Criteria for Annual Public Benefits Program
5.39.010 Development of Annual Public Benefits Program It is the policy of the
District that a public benefits program be developed each year as part of the annual
operating budget and that it be submitted to the Board for review, revision and adoption
and be agendized as a separate item for discussion.
5.39.020 Criteria for Annual Public Benefits Program The General Manager or his
designee shall annually prepare a draft public benefits program meeting the following
criteria:
5.39.020.1 Each specific element of the program shall promote one or more of the
following benefits: conservation of energy; the use of renewable energy resources;
research, development or demonstration of a new electric energy technology; assistance to
low-income persons.
{Title 5 Title 5 Page 28
5.39.020.2 Additionally, the program shall be designed to benefit the maximum number of
persons; give a high priority to energy conservation, assistance to low-income persons
5.39.020.3 The program shall be simple to administer and shall promote direct contact
between the District and its customers.
CHAPTER 5.40
COMPLAINT PROCEDURE
Sections:
5.40.010 Customer Complaint Procedure
5.40.010 Customer Complaint Procedure
5.40.010.1 Complaint forms will be r�rnbered.
5.40.010.2 Complaints will be recorder on two ad forms.
5.40.010.2(A) The first copy will go to the pr ate'dep�rtment - the General Manager
or the appropriate department head.
5.40.010.2(B) The second copy,will be manta led by the Customer Services Manager.
5.40.010.3 When the necessary work has been completed or the necessary action has
been taken,in order to satisfy, the complaint, the second copy will be removed from the
pending,file and filed together with the original in a completed file.
5.40 010A A spreadsheet,will be prepared monthly listing all complaints for the month
and will be distributed to the General Manager, all department heads and superintendents
for their review. This list will contain the following:
5.40.010.4(A) Outstanding complaints which have yet to be satisfied.
5.40.010.4(B) What action was taken on those that were satisfied.
5.40.010.4(C) The date the above action was taken.
5.40.010.5 The following items will be treated as service requests requiring immediate
attention to be resolved and are not considered to be complaints unless the customer has
repeatedly reported the problem with no resolution:
5.40.010.6(A) Water Department-water leaks, water outages, bad water, major changes
in water pressure, broken water boxes in traffic flow (foot or vehicle).
Title 5 Page 29
(Title 5
5.40.010.6(B) Electric Department - outages, downed wires or poles, sparking wires,
extremely low voltage, trees across lines.
5.40.010.6(C) Any situation that could be a potential threat to public safety.
CHAPTER 5.44
NOTICES
Sections:
5.44.010 Notice to Customers
5.44.020 Notice from Customers
5.44.010 Notice to Customers
5.44.010.1 Notice to customers
5.44.010.1(A) Written - Notice to a 0�tomer M rurally=be in writing and will be
delivered or mailed to the customer's la
sfnornt ° dcfirr to the address listed on the
application. °1
5.44.010.1(B) Unwritten - In emergencies, or after appropriate circumstances, the District
shall attempt to promptly notify the customers affected, and may make such notification by
any means reasonably calculated to reach the customer.
5.44.020' Notice from;Customers - Notice from a customer to the District maybe given
personally by the customer or his authorized representative, either orally or in writing at the
District's operating office or to an agent of the District duly authorized to receive notices or
complaints
CHAPTER 5.48
PAYBACKS
Sections:
5.48.010 Line Extension Paybacks
5.48.010 Line Extension Paybacks
5.48.010.1 Any payback in the amount of $10,000 or less is to be handled routinely by
staff upon review and approval by the department head.
{Title 5 Title 5 Page 30
5,48.010.2 Payback amounts above $10,000 are to be handled by staff upon review and
approval by the department head and the General Manager.
CHAPTER 5.53
ANNEXATION OF PROPERTY TO THE DISTRICT
Sections:
5.53.010 Water Service
5.53.010 Water Service
5.53.010.1. It is the intent of the District to setV,water to ,p roperties within its territory
and within its approved Sphere of Influence %
5.53.010.2. An applicant for water service whose prrty
is not located in the District's
official territory will be served by the District only under the following conditions;
a. The property must be located within the District's aproved Sphere of
Influence "
b. The property owrier�r agree to being annexed into the District's territory
and pay hosts to process the application through the appropriate Local
Age ncy'Vt (nation Cqj l"ission (LAFCo).
c. The District Mpst erg � t and find that there is sufficient capacity within the
water system o provide serttic+ �
d, If the District frndrothat there is iiot sufficient capacity in the existing water
system to provide service, the applicant must agree to construct or pay for
construction of the necessary facilities as determined by the District to provide
service.
e. The property owner must follow all rules, procedures and policies of the District
in construction of any water facilities to establish water service.
5.53.010.3. Any application for annexation initiated under the terms of this policy shall
be approved by the Beard of Directors. District staff shall provide a report to the Board
containing the following:
a. Identification of the parcel or parcels to be annexed;
b. Stating whether said parcel or parcels are within the District's Sphere of
Influence;
c. Stating whether sufficient capacity exists in the District system to provide
service, or demonstrating that the applicant has agreed to pay for construction of
the necessary facilities;
d. An executed agreement committing the applicant to pay the costs of
Title 5 Page 31
{Title 5
processing the application through LAFCo.
5.53.010.4. Properties that are outside the District's territory will be served only after
receiving approval from the appropriate LAFCo.
CHAPTER 5.55
CONSERVATION PROGRAMS
Sections:
5.55.010 Water and Electric Conservation Programs
5.55.010 Water and Electric Conservation Programs —The District shall create and
maintain cost-effective conservation programs that may include rebates, direct-install
and/or technical assistance. The programs will be reviewed and approved by the
General Manager and the Board.
{Title 5 Title 5 Page 32
7/10/200810:01:52AM -- -- ------- ---___- _ --- Deleted: _
TITLE 5 Formatted:Font: 12 pt
CUSTOMER RELATIONS
CHAPTERS:
5.01 Deposits
5.04 Credit
5.08 Billing
5.12 Discontinuance and Restoration of Service
5.16 Disputes
5.20 Electric Fees and Charges
5.24 Electric Rates
5.26 Electric and Water Facilities Fees
5.28 Water Fees and Charges _ _ - --- --- --- Formatted:Font: 1z pt
5.32 Water Rates
36 Informa_tion-Available to --- ---------
the-Public -- -- Deleted:Peronase°fP°`"�ersee'.ea
- - -- - --
5.37 Public Outreach Policy Deletes:¶
5.38 Public Information Program Deleted:5.34__Financing of Fees
5.39 Public Benefits Program and/or Line Extensions¶
5.40 Complaint Procedure Formatted:Font: 12 pt
6.44 Notices
5.48 Paybacks Deleted:Privately owned facilities¶
Annexation of Property_to District - Formatted:Indent: Left: 0.5"
�5.53 �A ------ --- --- - ----- -------- --- ----- �-
5.55 Conservation Programs Formatted:Bullets and Numbering
Formatted:Font: 12 pt
Formatted:Font: 12 pt
CHAPTER 5.01 Deleted:¶
Formatted:Indent: First line: 0.5"
DEPOSITS Deleted:General Power Customer(
Deleted:)
Sections: Deleted:5.01.040-minimum Deposits
5.01q Definition§, it
I, ; Deleted:¶
5.01.010 Residential Customer Deposits ;! Deleted:5.01.010 Residential
` Customer Deposits
5.01.020 Commercial,Deposits -- -- -- -
5.01.025 Project Review and Inspection �„ ,
Deleted:¶
5.01.027 Project Documentation Deposit (As-built Drawings) « ' Deleted:.010
5.01.030 Employee Utility Deposits Formatted:Font: 12 pt
Formatted:Bullets and Numbering
,§010 Definitions— -- J 2 pt,Not Bold
' Formatted:Font: 1
----------- -
Formatted:Font: 12 pt
"Promptly" is defined as LLo more than two late charges in the past 12 month peri Formatted:Font: 12 pt,Not Bold
no returned checks and no prior disconnects for non-payment.. __ - _- __- Formatted:Font: 12 pt
{Title 5 Tdle5 Page
Formatted 1
•Collection problem" is defined as failure to pay final bill more than two late charge=- Formatted z
r bill� Formatted ... 3
in the past 12 months returned checks and/or disconnect for non-payment of bill or,
Formatted:Bullets and Num 4
deposit, - ----------------------------
Formatted 5
Establishing Credit" is defined as at least two years of service with the District or a prO\I Formatted 6
utility,with a history of paving promptly (see definition above)_ Formatted 7
Formatted . 8
"Qualifying credit score"is defined as that score determined by the District as set forth Deleted:
in the Miscellaneous Fees Schedule The current credit score is 720 with Equifax and Formatted ... 9
will be modified through Board action. --- --- ----------, Deleted:¶
Formatted:Bullets and Num ... 10
• "Good Credit" is defined as no more than two late charges in the past 12 month\\\ Formatted 11
period no returned checks and no prior disconnects for non-payment. Final bills must`, Formatted 12
be paid within 30 days of termination of service by the customer in order to maintain Formatted 13
good credit. Deleted:.1
' Deleted:
5 01 019. Residential Customer Deposits _ ____- _-
-- --- Deleted:2
5.01.01041 A deposit, equal tojwo times the highest monthly bilkwithin the last 12-mo_n_t_hs, Deleted`the
will be required of all customers before electric and/or water service is supplied. - Deleted S
Deleted::1
5.01.010,UA) Customers who are able to provide the District with a letter-from-a prior of- Deleted:2
- -- -
current utility showing a record of prompt payments will not be required to pay a deposit so Deleted:his
long as their account is paid in a timely manner. The letter from the utility must show that the ,' Deleted:1
customer has had utility service in his/her name for at least 24 months, has paid theirji Deleted:2
promptly and is not currently past due on any accounts with that utility. Formatted 14
u Formatted 15
5.01.010rUB) Customers who provide evidence of homeownership will not be required W Meted:2
pay a deposit, unless they have been a collection problem in the past or become a collection Formatted 16
problem in the future according to District's credit and collection policies. ";; Formatted t17]
ru, Deleted:Equifax and/or Utility Onlin{...-[18
•5 01 010 11C) Customers who provide a qualifying credit score based on information from A Formatted 19
credit reporting agency, will not be required to pay a deposit unless they have been a Formatted 2p
collection problem in the past or become a collection problem in the future according to/,; Deleted:2
District's credit and collection policies. ---
--- -- --- ---- , Deleted:3
•--------- eleted:m
------- - ---- - - Dost recent ordinance appr [21
5.01.010,& A deposit will be required of all new construction customers before electrl '
and/or water service connections are scheduled. The minimum deposit will be that amount, , Meted:3
established by the District asset forth in the Miscellaneous Fees Schedule. Deleted:4
Deleted:4
5.01.010,3 Customers moving from one residence to another within the—District or ne Deleted:5
- ---------
construction customers who have met the credit requirements in Section 4 below will not be/ Deleted:New construction customeL;.[22
required to pay a deposit - - Deleted:4
- -- ---------- -- Deleted:5
5.01.010,&Credit may be established by a customer if he/she has had service in their_nam __ Deleted:his/her
I {T it l e 5 Title 5 Page 2
name for at least�24 months, has paid their_bills_promptly and has not been a collectio Deleted:12...hislher...that
problem within the last 12 months of this period. Deleted'
-- Formatted Fr2411
5 01 010 5_ Former customers of the District may use prior payment history with the District__ Formatted:Font: 12 pt,Bold
to establish credit provided the lapse in service was not greater than 24 months. Deleted:6
Formatted:Font: 12 pt
5.01.010,E Deposits will be retained for a minimum period of 4 months. If the customer has__ Deleted;5
established credit with the District, he/she will be refunded their deposit with interest. The Deleted:7...12...hisfier 25
deposit and interest credit will be applied to the customer's account. Deleted:6
Deleted:8...passbook ... 26
5.01.010 7 Interest aid on_de posits will be the average rate paid by local_banking
�y _ _ -Interest paid- -p - ----- ---- Formatted:Font: 12 pt
institutions on regular ssavinp accounts and will be�ustedquarter�. .- _
_ Deleted:NOTE: LAUREN HAS
•L _— _ _ __ —. .- SUGGESTED THAT WE USE AN
5.01.010.,E Upon termination of service, any retained deposit and accrued Interest Will b AVERAGE OF INTERNET BANKS FOR
- - - INTEREST. THE RETURN IS HIGHER.
applied against unpaid bills of the customer and, if any balance remains after suc IF PYMT ARRANGEMENTS ARE MADE
application, said balance shall be refunded to the customer of record. + TO PAY DEPOSIT,GIVE LOWER%
RATE,IF DEPOSIT IS PAID UP FRONT,
GIVE HIGHER INTEREST. ALSO MAY
5.01.020 _CommerciaLDeposits WANT TO CONSIDER CHARGING A
--- --- -- - - + ,+ HANDLING FEE FOR THOSE
} +' REQUIRINGPYMTARRANGEMENT.¶
5.01.020.1 A depositor suitable guarantee equal to two times the ighest-monthly bil withi
the last 12 months will be required of any customer before electric and/or water service i ;+ Formatted ... 27
supplied.
+' Deleted:?
+ Deleted:9
5.01.020.2 If this is a new service or a new business,the customer will be required to pay a 'FDeleted:9
deposit equal to an estimated amount based on the load requirements of the service or a ter Rule 15;Res.8235;M085 109,
comparable commercial business use,
aa 12s,Moss 1a8,M088 133,
----------- --------- 2s
Deleted:General Power Custome 2g
5.01.020.3 Customers moving-their business (under the same name and ownership) from", Deleted:months estimated...s
one location to another within the District,who have met the credit requirements in Number4 ; Deleted:the greater of thefollowing:
below will not be required to pay a deposit. Formatted F.,[31ij
CDeleted:¶ �..f32
5.01.020.4_Commercial credit may be established by a customer if he/she has had the
Formatted:Font: 12 pt
commercial service in their_name for at least 24 months, has paid thei bills promptly and has, Deleted:
not been a collection problem within the last 12 months of this period. Anv new busines Meted:
type even though opened under an established name will require a new deposit. Meted:c
-- -- -- - - - -- -- - -- - 33- -- -- - Deleted:hismer...his/her
5.01.020.5,Deposits will be retained for a minimum period of 24 months If the customer ha ; Meted:.¶ �:rsa
established credit with the District, he/she will be refunded his/her deposit with interest. Thy \;\ Formatted:Font: 12 pt
deposit and interest credit will be applied to the customer's account_ _ __
Deleted:¶
5.01.020.E nterest aid on deposits will be the averse rate paid by local bang kin . Del .. 35
institutions on regular savinggs accounts and will be�ustedquarterl . Deleted:
Deleted: ...passbook...NOTE: Se ,, 36
5.01.020.7 Upon termination of service, any retained deposit and accrued interest will be Formatted 37
applied against unpaid bills of the customer and, if any balance remains after such Deleted:
application, said balance shall be refunded to the customer of record. Deleted:¶
I {Title 5 Title 5 Page 3
Formatted ... 38
I
Deleted: ...$750 ..r40
,
Formatted ,. 41
- - - -
_ [42
- - --
-- -----------
�--- - _ _ - -------- - - ------- - ------- , � Formatted ... 43
i
5.01.025 Project Review and Inspection Deleted:3
� ' Formatted 44
5.01.025.1 Project application review deposit-A deposit of 1 000 per utilily We endin o Deleted: ...A deposit in the amount ,,,45
the size of the project)wil�be required of a project proponent to defra the cost of review Formatted 46
the District staff, legal consultant and engineering consultant. „ Formatted 47
Formatted . 48
5.01.0252,Proiect inspection fees-.Projects shall be subject to a deposit to covert the cos Deleted:4
of construction ins ection. Such de osits shall be made rior to the be innin of Formatted 49
construction.. ----- - %%' Deleted:
n,. Formatted 50
.5.01.025.3 Only actual costs will be levied against the deposits. If the costs incurred are IesS Formatted- -- -- ... sl
than the deposit, a refund (less administrative costs)will be made. Deleted:5
- —- - -- - -- --J Formatted 52
.5.01.025.If costs incurred are in excess of the deposit a billing for the amount over_� Deleted:
--- -
deposit will be made, - - -- ---- ---- Formatted
- - - - .. 53
54
J5.01.025.1 All charges must be paid prior to the District's acceptance of project systems Deleted:6
- - - -
._ - -- - _- -_ - - - _ \ . Formatted ... 55
�5 01.027 Proiect Documentation Deposit (Aswilt Drawings).
Deleted:¶ [56
,5.01.027.1_At the time that a Developer suns the Development Agreement,the District shal" Formatted ... 57 11
impose a Project Documentation Deposit equal to five(5)percent of the construction cost of Formatted r58]
water and/or electric facilities to serve the project. The minimum deposit shall be $1. 000.1, Formatted 59
This deposit shall be held by the District and refunded to the Developer upon successful Deleted:b
completion of the as-built drgvYqgs-Tj e Develpiper shall not be due anv interest on monie Formatted 60
held by the District. „ Formatted [61]
Deleted:500
See District Policy Regarding As-Built Drawings_ __ --_-_ _-_._ _ - °;; Formatted 62
Deleted:A
5.01.030 Employee Utility Deposits-Any full time, regular'employee of the District w o',
Formatted ... 63
has not established credit with the District,whose full time residence lies within the Districk,� Deleted:B
who is served water and/or electric power by the District shall not be required to make }},
deposit unless he/she becomes a collection problem It is expected that the employee will,l ',, Formatted 64
make eve effort to pay their bill in .a timelv manner. If he/she becomes a collection';,`/,`, Deleted:D
problem, the will be re uired to a the full de osit jn order to continue receiving sery Formatted 65
ic
- l Deleted:outlined in Appendix B.
from the District - -- - - - - - -
— --- --
, Deleted:Water Section 6.04.027 and,,,[66
5.01.030.1 If an employee's employment with the District is terminated prior to establishin Formatted r671
credit he/she shall be required to pay the full deposit in order to continue receivingservice ervicee Deleted:(Reso.2001)¶
from the District. -- Deleted:permanent...his/her...
Formatted r6q1
Deleted:helshe...ost...required... ,,,7p
Deleted:post.-The amount of the d .„ 71
{Title 5 Title5 Page4
Deleted:5.01.030.2 The employee shall
sign a standard agreement authorizing the
District to deduct from said employee's payro
the amount of any District utility bill over 60
days past due.¶
---------- ---- -
CHAPTER 5.04 5.01.030.3 If empbyees employment with
District is terminated prior to establishing
credit,he/she shall post the full deposit in
CREDIT order to continue receiving service from the
District.¶
Sections: ¶
5.01.030.4 Any employee who refuses to Sig
the standard agreement described in(b)
5.04.010 Establishment of Credit above shall make the full deposit equal to two
times the highest winter month bill.¶
5.04.020 Re-establishment of Credit ¶
(Management directive,9/4/84)¶
4
5.04.010€stablishment of Credit- Each applicant for service will be required to establish l 5.01.040 Minimum Deposits -The
appropriate credit by advancing the deposit prescribed in Chapter 5.01--- ------ - -- minimum deposit shall be as follows:¶
'p -Section Break(Continuous)
5.01.040.1 New construction customers:¶
5.04.020 Re-establishment of Credit
, y 5.01.040.1(A) Electric only or electric and
5.04.020.1 An applicant who has at any time had service disconnected for non-payment o + water ¶
bills who has voluntarily disconnected service with unsatisfactory credit orwho has not paid 11� With electric hot water heater and/or electric
a final bill within thirty days of the issuance of the final bill, shall pay any unpaid balances'; II space heating,$200 see Miscellaneous Fee
i Schedule¶
due the District prior to restoration of service and re-establish credit by making the deposit'; q
'+, Without electric hot water heater or electric
prescribed in Chapter 5.01. ir, space heatng,$100see Miscellaneous Fee
11$ schedule¶
5.04.020.2 A customer whose service has been disconnected.for non-payment of bills shalt 'o` 5.01.040.1(B) Water only,two times 72
pay any unpaid balance due the District prior to restoration of service and may be required tp, ;+, Formatted:Font: 12 pt
pay a reconnection charge as prescribed in the Miscellaneous Fee Schedule. Sucf,� Formatted:Font: 12 pt,Not
customer shall re-establish credit by making the deposit prescribed in Chapter 5.01. ',l `Ij1';�Strikethrough
t ',';,, Formatted:Font: 12 pt
5.04.020.3 Payments on final and auto transfer billings must be made within 30 days of"0 I,o Formatted:Font: 12 pt,
ood credit with the District. Failure t0 a Wlthl ,a I I", Strikethrough
termination Of service In order t0 maintain
30 days may require a new deposit. °'' Formatted:Font: 12 pt
Deleted:
Deleted:¶
CHAPTER 5.08 ¶
(Water Rule 14,Ord 8204)
Deleted: or
BILLING '''''
' � Deleted:discontinued
Sections: fI'', Formatted:Font: 12 pt
° ' Deleted: Chapter 7.76.
Billing Procedure
Formatted:Tabs:
5.08.010 0 List tab
5.08.020 Billing Procedure -Local, State or Federal Agencies Formatted:Font:Bold,Font color:
Black
5.08.010 Billing Procedure Formatted:Font: 12 pt
Formatted: No bullets or
5.08.010.1 Bills will be rendered monthly and shall be paid at the District office by other numbering
payment options offered by the District or at other locations designated by the District. Deleted:%
(Waiter Rule 14,Ord.8204)
I {Title 5 Title Page
5.08.010.2 Failure to receive bill will not release customer from their payment obligation.
6.08.010.3 The due date for payment of bill will be 19 days after the day the bill is mailed to
the customer.
5.08.010.4 Should the due date of bill fall on a Saturday, Sunday or recognized holiday,the
business day next following the due date will be held as a day of grace for delivery of
payment.
5.08.010.5 If at the time of billing,a customer has a previous balance, a late payment ffe-- Deleted:charge
will be charged at the rate @stablished by the most recently adopted Miscellaneous Fee-" Denot�18%perum m or a
Schedule,__- __ __ _ __ _ ---- -- --- -- Deleted:of$5.00. Refer to
---------- -----------------
Miscellaneous Fee Schedule for current
5.08.010.6 A returned check chargepill be made to customers for each check returned for interest rate and minimum charges.
--- -----------------
insufficient funds. Refer to Miscellaneous Fee Schedule for current returned check charges: Deleted:of$to.00
5.08.010.7 For customers with hardship or other special extenuating circumstances,special
financial counseling is available. When requested by customer, the District may arrange for
customer to pay the bill in installments.
5.08.010.8 In some instances, the District may install a power limiting device Deleted: or
5 08 010 9 Monthly water billings for any existing water service,price activated are to Formatted:Font: 12 pt
--r
continue in an owner's name or a qualified renters name. Customerrequests RJR,_----- \,; Deleted:
disconnection, disconnections for non-paymentor for repair of customer lines are not Formatted:Font: 12 pt,Bold
suitable reasons to discontinue billing. Formatted:�Left, No
numbering
5.08.010.10 In the event of fire or demolition which makes a residence or businesg,'\ ,�Dtleted:
:Seasonal
uninhabitable water billings will be waived for a maximum of 1 year from the date the s
building becomes uninhabitable Should the bulldlnq become habitable Prior to 1 year,water, Deleted:,
billings will begin as of the date determined by the District that the building became Formatted:Left,Tabs: 0 usttab
habitable. Formatted:Font: 12 pt,Bold,Font
color:Black
5.08.10.11 j2ere shall be no charge for water on new construction of residential
Formatted:Font: 12 pt,Font color:
------------ -- Black
-dwellings which are unmetered for a maximum of 1 year from the date the water meter is-, Deleted:T
installed at the premises Water charges will begin at the end of 1 year regardless of the Formatted:Bullets and Numbering
current electric status and regardless of whether or not we have received a certificate of\;\ Deleted:
occupancy The District may begin billing for water within one year for any of the following fBlack_
atted:Font: 12 pt,Font color:
reasons:
[�Black
ted:Font: 12 pt,Font color:
Certificate of Occupancy issued Sale/transfer to new customerted:Indent:Left: 1"
Mailing address change to residence
Information from customer/District personnel indicating occupancy
{Title 5 Title 5 Page 6
Electric usage indicates occupancy
Deleted:¶
5.08.020 Billing Procedure-Local State or Federal Aciencies-Due to the cumbersomq, ¶
procedures that are required of local, state and federal agencies to process their accounts`; (Res.8901)¶
payable and the fact that their bills are paid monthly and the fact that the District has never Formatted:Font: 12 pt
had a write-off for a local, state or federal agency, the following procedure will be followed: Formatted:Font: 12 pt,Font color:
Green
Formatted:Font: 12 pt
5.08.020.1 All local, state and federal agencies n�r�ill_—be exempt from late charges. - -- Deleted:The Billing Department Will
review the accounts of all known
Deleted:and code them to
5.08.020.2 Collection notices will be mailed in a timely manner and collection procedures
will be followed as usual.
5.08.020.3 Should a local, state or federal agency reach the disconnect for non-payment
step in the collection procedure, it will be referred to the-Customer.Services Manager for,- Deleted:officesupervisor
special handlings _- Deleted:¶
(Management directive,4/23185)
CHAPTER 5.12
DISCONTINUANCE AND RESTORATION OF SERVICE
Sections:
5.12.010 Termination for Non-payment—Electric and/or Water Service -
5 12 020 Customer's Request for Discontinuance of Service -Electric
Customer s Request for Discontinuanceof Service-Water ,
Deleted:5.12.020_Termination for
,5.12.030_ ____ ______ Non-payment-Electric Service¶
5.12.040 Discontinuance of Electric or Water Service by District
12 050 Restoration of Water Service ,- Deleted:5.�2.045.Discontinuance of
------------ - -- Electric Service by the Distrlct¶
5.12.055 Restoration of Electric Service
5.12.060 Customer's Responsibility when Electric and/or Water Service '--- Formatted:Indent: Left: 0.5°,
Hanging: 1"
is Discontinued
5.12.010 Termination for Non-tpayment—Electric and/or Water Service
5.12.010.1 A notice that service is subject to termination for non-payment will be by written
notification from the District.This notice will be printed one week after a bill is generated that
shows a previous balance on the account.
5.12.010.2 Written notice of termination Gate Payment Reminder Notice)shall be mailed by,- Deleted:Final Notice
first class mail to customer at least 15 calendar days prior to the scheduled date of
termination.
5.12.010.3 The ate Pavment Reminder Notice will include: --- -- Deleted'Final Notice
5.12.010.3(A) The name and address of the customer whose account is delinquent, -,,- Deleted:The amount due,including any
other charges.
{Title 5 Title 5 Page 7
,
Deleted:The last date of payment tc[;..[j3
Deleted:Instructions as to how to ate,[74
Formatted ... 75
5.12.010.3(B) The amount of the delinquency. Formatted 76
A.12.010.3(C) The date by which payment or arrangements for payment is required in order' Formatted 77
Formatted 78
to avoid termination. --- ------ ---- ---
'+ Deleted:¶ (...D9
5 12 010 3(D) The procedure by which the customer may initiate a complaint or request an Formatted 80
1- Il r a 4+
investigation concerningservice or charges, except that If the bill o se vicontains„ a Formatted 81
description of that procedure the notice pursuant to section 5.12.010.2 is not required to„; Formatted sz
contain that information. 4, Formatted 83
+ Formatted 84
5 12 010 3(E)The procedure by which the customer may request amortization of the unpaid^+ Formatted Ss
charges. Deleted:3
- - - - -
- Deleted:D
5 12 010 3(F) The procedure for the customer to obtain information on the availabili f Deleted:E
financial assistance including private local state or federal sources, if applicable. ;° /';'',' Deleted:The District will make an a [g(
Formatted .. 87
5 12 010 3(G) The telephone number of a representative of the District who can provide Formatted gg
additional information or Institute arrangements for payment. Deleted
�+ '' egg
5.12.010.4 The Final Notice of Termination of Service will include: w,,,
Formatted 90
- ry, Deleted:a 24-hour notice will be lef(,,,
- - - � Formatted ... 91
,5.12.010.4(�t�The District shall mail a 48 hour final notice of termination to the customer;-
prior to disconnect. Additionally,the District shall make a reasonable good faith effort two-,\ Formatted ... 92
contact an adult person residing at the premises of the customer by telephone or personcil- Formatted ... 93
contact at least 48 hours prior to any termination of service, except that whenever;; Deleted:T
telephone or personal contact cannot be accomplished the District shall _ post in a Formatted ... 94
conspicuous location-at,the remise a notice of termination of service at least 48 hoAk',,' Formatted ... 95
prior to termination. Every notice of termination of service shall include items of informatioh'\;,' Meted:. w
as listed in sections 5.12.010.3 000 (B) (C_ (F) and (G) above.. _------_ --_------ Deleted:notify the customer,by mai[_,,—(96
-------- -- -- ------- ---, Deleted:ing
5 12 010 41BLThe District shall make available to its residential customers who are 65 vear5, Deleted:a notice of termination
of age or older,or who are dependent adults as defined in paragraph(1)of subdivision(bl of , Meted:.
section 15610 of the California Welfare and Institutions Code a third paE% notificatiorr ,;` Meted:
service whereby the District will attempt to notify a person designated by the customer toO}N ` Formatted 97
receive notification when the customer's account is past due and subject to termination. ThW N,�'
notification shall include information on what is required to prevent termination of service.'I ;;, Formatted 98
The residential customer shall make a request for third-party notification on a form provided Formatted ... 99
by the District and shall include the written consent of the designated third party. Such Deleted:3
notification does not obligate the third party to pay the overdue charges nor shall it prevent , Deleted:F)Forty-eight(48)hour(,,,..[100
or delay termination of service. formatted 101
Deleted:
5.12.010,4(C,� If the customer does not make payment, notify District of dispute of bill, or__ Deleted:3
make other arrangements acceptable to the District by the last day for payment, the District, Deleted:E
will proceed on schedule with termination., - -- - _-_ - - -_--, Deleted:c
Deleted:¶
{Title 5 Tdle5 Page
Deleted:3
Deleted:E
Deleted:H
I Deleted:3
5.12.010.4 (1) Payments made against uncollectible funds-(i.e_, check returned-for" ' Deleted:E
insufficient funds, closed account, etc.) to avoid disconnection, will be considered non- Deleted:I
payment and the District will proceed according to the procedures set forth above as if no Deleted:3...E ... 102
payment had been received as described in section 5.12.010.4(A). Formatted 103
11
b/
5.12.010.!90(2) Payments made against uncollectible funds in order to-have service Deleted:3
reconnected,will be considered non-payment and the District will immediately proceed to th Deleted:F
2448-hour notice of termination as described in section 5.12.010.4 (AL — Deleted:J
-- — a, Deleted:3
5.12.010.449J-The employee carrying out the termination procedure-will attempt,-befor, Deleted:G
disconnecting service, to contact the customer at the premises in a final effort to collect Deleted:K... ... 104
payment and avoid termination. „' Deleted:¶
Deleted:5.12.010.3(
5.12.010.4 Termination will not be made on a Saturday,Sunday, le al holida or a Deleted:H
-L— —
time during which the business office of the District is not open. Deleted:L) Any customer who inE.; (105
L — Formatted 106
5.12.010. In case of tenants whose electric and/or water service-is in the landlord_ Deleted:¶
name, the District shall make every good faith effort to inform the occupants by means of
* Deleted:¶ �...r107
notice when the account is in arrears that service will be terminated in 10 days. In any such\ Formatted ... 108
delinquent situation the District will comply with California Public Utilities Code 16481 in Deleted:¶
implementing this termination of service procedure. �___—_------. --
Deleted:¶
' ` Deleted:3
5.12.010r4(1�-Customers who have been disconnected for nonpayment will be required t
re-establish credit by paying the deposit required by Chapter 5.01 of these codes. `l\, Deleted:K
Deleted:notification of termination(,-(109
5 12 010 4(U A customer who transfers service from one account to another and fails to pati Formatted ...r110
�uu h��<<� ,ct to thlo,11`i`, Deleted:
his/her final bill with 30 days of the final billln gate .
disconnect procedure at his/her new account. r';, o Deleted:
Deleted:if the tenants make writteq-„(111
5.12.020 Customer's Reg nest for Discontinuance of Service—Electric —_ 0 ,, Deleted:
Formatted ,,. 113
5.12.020.1 The District shall-Permit a physical disconnection from the electric s stem whe ?`; Meted:3
necessary (1) to permit the customer to perform repairs modifications or service up rades Deleted:L
on the customer premises or 2 when the customer wishes power to remain off for an Meted:2
,
extended period.. — — Formatted ,.. 114
--
� `` Deleted:P... . 115
Customers may arrange for disconnection of service b givingadvance notice to the District. Meted:¶ f 1 (116
Custom rs will not be billed for electric service while disconnected. - -- -_-.;, Formatted 117
5 12 020 2 Disconnect and/or reconnect fees will be charged based on the Miscellaneous,
Formatted 118
n ocr Restoration.of Electric Service ,` Formatted 119
Fee Schedule or services Performed under section�. ��.��� ��• -- , Formatted 120
Deleted:
L--— — —- .. — -__ - — Formatted 121
6.12.030 Customer's Request for Discontinuance of Service -Water Deletes izz
5.12.030.1 The District shall permit a physical disconnection from the water system on a Formatted 123
Title 5 Page 9
{Title 5
temporary basis when necessary(1)to permit the customer to perform repairs,modifications
or service upgrades on the customer premises or (2) when the customer premises is not
equipped with an appropriate shut-off valve and physical disconnection is necessary to avoid
frozen water pipes. A physical disconnect shall not be permitted for any other reason. Deleted:d
i }} Formatted:Font: 12 pt
+•
Customers may arrange for disconnection of service by giving advance notice to the istric�- Deleted:c
-- ,.�
Monthly charges,for service shall not be waived durin the period of disconnect. Formatted
Formatted ... 125
5.112.030.2 Disconnect and/or reconnect fees will be charged based on the Miscellaneous-' Deleted:4
c 1 own Restoration of Water ServiC (Resolution 2003-15)1
Fee Schedule or services erformea under aecuvi �. ���`�"^"�" - - - Formatted Font: 12 pt
----- -
-- ---- - Formatted ... 12
5.12.040 Discontinuance of Electric or Water Service by the District Deleted:n
5.12.040.1 With tice The District may discontinue lectric or water service for an one '-/ Formatted:
t Underline
Font:Arial Bold,12 pt,
more of the reasons contained in this rule. Except as otherwise specifically rovided her Deleted: -A castanets water service
Public Utilities Code Sections 16481 16482 and 16483 and an subsequentamendments may be discontinued by the District upon
at least five days'prior written notice in the
shall be com lied with re ardin an disconnect or discontinuance of service. event of:
Formatted ... 127
-
5.12.040.1(A) Van- ment_ of bills - the District may disconnect discontinue or re use , �e
service if a customer has not aid his bill for electric or water service rendered reconnection"I Deleted:¶
charges, and/or cash deposit as re uired b the District. Refer to Section 5.12.010 =Deleted:Non-pwment
ofbills 30d y5 of
tTermination for Non-Payment.
- ----- -- — -- Deleted:¶ ILi
5.12.040.1 Negligent or wasteful use of water, as determined byteDistrict. - Deleted:¶
- _ 5.12.040.1(B) Violation of these codes;¶
5.12.040.1 ,Where a customer receives electric and/or water service at more than one Deleted:c
service at any one location is not paid prior t
location and the bill or charges for Formatted:Font: 12 pt,italic
delinquency, electric and/or water service at all locations may be disconnected,_ Deleted:D
512.040.2 Without Notice. A customer's electric or water service may be discontinued by Formatted ... 128
Formatted 129
the District without notice where: Deleted:
5.12.040.2(A) Unsafe/hazardous condition or illegal apparatus-the District may discontinue Formatted 130
electric and/or water service without notice or refuse service if any part of customer's wiring, Deleted:n
piping orequipment or use thereof is either unsafe or in violation of law, until such apparatus Formatted 131
is placed in a safe condition or the violation remedied. Deleted:-
-- - - Deleted: An unsafe or hazardous
�5.12.040.2.2(B)Service detrimental or dan erous-the District may disconnect or discontinue condition thelc�ii�otroii�c wises¶is n o
without notice or refuse service if in the District's ffud ment the operation of the customer's Deleted wateruseisfounds.be
e ui ment is or will be detrimental or dan erous to his/her own service or service of other detrimental or damaging to the District or
its customers.¶
customers.
Deleted: ...t
V- - -- -- - - --
5.12.040.2(C) raud-T e District ma discontinue service without notice or refuse service i _- Formatted:Font: 12 pt
the customer's actions or the condition ofhis/her premises is such as to indicate an intent to__ Deleted:his
Title 5 Page 10
I {Title 5
Deleted: The District determines that in
intent to defraud the District. its opinion,a customer has obtained
---
---- ----' service by fraudulent or devious means;or
- -- --
_-- - - has diverted water service for unauthorized
5.12.040.2(D) The _pistrlct finds a dangerous unprotected cross-connection between __e use.¶
District's water supply and any unapproved source of water. Deleted:
neC_t Formatted:
12
5.12.040.2E Failure to_com_I__wit District
nlot comes e)District
with the D strict n ules\;� Formatted:Form•: lz Pt,Bald
discontinue or refuse service rf the ���� Deleted:R
e ulations_and/or codes for receivin electric and/or water service.. __ _-_-_ ___-__-�,\\,
5.12.040.2 F _Abandoned buildin or residence -_the_District ma discontinue_or refus_e�,`; Formatted:Font: 12 pt
, �\ Formatted:Font:12 pt
service to any building with the appearance of being abandoned (i.e. a look of being;`` Deleted:R
deserted windows broken doors in disrepair, or the eneral appearance of not been lived Formatted:Font:12 pt
in etc). Such discontinuance wllnd the, sern in vice s ct until
inspected and a all s are
by hnd e a oiler
aid a ardin a new_-s_erv_ice_a _ --
____ ____ Formatted:Font: 12 pt
building authorities. Formatted:Font: 12 pt,sold
�� Formatted:Font:12 pt
5.12.040.2 G Condemned building-or residence - the District may discontinue or refuse Deleted:
service to an buildin that has been condemned b the proper state count o� Formatted:Font:12 pt
overnmental authorities. Such discontinuance will remain in effect until all conditions are \\ Deleted:
met and fees are aid regarding anew service and the service is ins ected and approved by
Formatted:Font:12 pt,sold
the proper building authorities. Deleted:¶
------------------ 5.12.040.2(H) Disconnected meter on a
--- - -
buildingresidence-the Distr'�ct may
5.12.040.3 In those instances where the District discontinues electric oa discontinue or refuse service which has
customer without notice, the District shall notify the customer of the reasons for the been disconnected at the meter for a
�j period of one year. The District will
discontinuance of service and the corrective action to be taken by customer before servic ' attempt to notify the last known(to the
+ District)customer or owners 30 days
can be restored.
o before discontinuance. Meters may have
0 been disconnected for any reason within
12 050 Restoration of Water Service __ - _
----------- 11, these rules,or ordered disconnected by
�. _ ___ -------- - - � ol proper state,county or governmental
I" authorities. Such discontinuance will
here the customer has requested discontinuance of service,
„ remain in effect until a new application for
5.12.050.1 In those cases w
the customer must pay the disconnection/reconnection charge as established in the �" must be inspected and approved by the
service and associated fees are. Service
current Miscellaneous Fee Schedule approved b the Board of Directors. __ -_ - „ proper building authorities.¶
5.12.050.2 In those instances where the service to a customer has been disconnected with �1 Formatted:Formatted:Font.12 pt,: 12 pt
or without notice se
Bold
rvice shall not be restored until such time as the customer has taken any,with a corrective action as determined by the District and aid all bills and char es due', kDeleted:¶
L� -
withinWater Rule 19,ord.8204)¶
the District in addition to reconnection charges as described below. scontinuance of Electric
_ the District-The District may
5.12.050.3 Within five ears same size service: If service of the same size is rel a Ise or re-establish or restor •„133
five ears of the date of discontinuance the customer shall make normal a licatiort`„
for service as er Title 6.04 and a reconnect fees based on the Miscellaneous Fee",,,\ Formatted:Font: 12 pt
Schedule rovided the service has not been damaged
If the service has been dams ed the °`\ Deleted In those instances where( [134
Formatted:Font: 12 pt
customer will be billed the actual cost to restore service. Deleted:¶
5.12.050.4 Within five ears u rade of service: If service is re-established within five Formatted:Font: 1z pt
ears of the date of discontinuance and the customer requests an upgrade of the service the Formatted:Font:Bold
Title 5 Page 11
{Title 5
the customer shall make normal a lication for service as er Title 6.04. Customer shall a Formatted:Font:Not sold
reconnect fees based on the Miscellaneous Fee Schedule rovided the service has not been Formatted:Font:Not Bold
dams ed. If the service has been dama ed the customer will be billed the actual cost to ;f Formatted:Font:12 pt
restore service. Additional connection fees may apply.Facilities fees shall be char ed for an ;; Deletes:s
Wtion: Restoration during regular
increase in size of the new service when coin ared to the previous service. hours-Upon request,the Districtpt to make such restoration ofuring the regular working hours.te 0ection charge as set forth in the the neous Fee Schedule will be made512 050 5 After five years If service is re established after five,y�QarS nrP m('hantea6 04' onnection occurs during regular
discontinuance the customer shall make normal a nLdU�r� •��� hours
Customer shall be responsible for payment of current connection and facilities fees. N y%
credit will be given for the previous service. Formatted:Font:12 pt
---'� Deleted:5.12.050A Restoration during othe
-- -
egular
5.12.050 If conditions require the use of a ba_- --- or other equipment to effectof
customer
rto working ours-up
on the reques
R -- - - -� - , of a customer to restore service hereunder at
''tor q p y a time other than during regular working
disconnect and/or reconnect, the customer shall be re ulred to a the actual charges,
pt to make the
including labor, material, equipment and applicable overheads in lieu of the customary fee hours,the,` reconnection bultshallbect will underno obligation
set forth in the Miscellaneous Fee Schedule. to do so,unless an emergency exists. In theevent the District restores service atatime
12.050 No seasonal disconnect of water service will result in discontinuance of m
other than during regular working h ,,US�,- -y7, onth6j� ,
- - - --- - -- - Deleted:5
billings. Formatted:Font: 12 pt
Deleted:¶ (..[136
12.055 Restoration of Electric Service -__---------------- ="
--- -- - _- - Formatted:Strikethrough
5.12.055.1 In those instances where the service to a customer has been disconnected with Formatted:Font: 12 pt -�
or without notice service shall not be restored until such time as the customer has taken any Formatted:Font: 12 pt
neces 3ary corrective action as determined bv the District and Paid all bills and char es due Deletes:¶ rise
the District in addition to reconnection char es as described below. Deletes:1
Formatted:Font: 12 pt
12.055 Within five years, same size service_ If service of the same amperage and Formatted:Font: 12 pt
voltage is re-established within five years of the date of discontinuance, the customer shall Formatted:Not Highlight
make normal application for service as per Title 7 12 and pay reconnect fees based on the' Formatted:Not Highlight
Miscellaneous Fee Schedule provided the service has not been dams ed If the service has' Meted:chapter7.lz.
been dams ed the customer will be billed the actual cost to restore service. _ _�' Formatted:Font:12 pt
Deleted:customer shall be respor�[138
5.12.055,z3, Within five years, upgrade of service: If service is re-established within five Deletes-2 -�
years of the date of discontinuance and the customer requests an upgrade of the service- Formatted:Font: 12 pt
consisting of, but not limited to, amperage size, voltage increase, multiple phases, the Deleted:munipltt: 1 s,
customer shall make normal application for service as per Title.7.12. Customer shall pay Deietea:chapter
reconnect fees based on the Miscellaneous Fee Schedule provided the service has not bee
damaged. If the service has been damaged, the customer will be billed the actual cost to Formatted:Not Highlight
restore service Additional connection fees may apply. Facilities fges shall be charged_for Formatted:Font: 12 pt
the excess capacity of the new service when compared to the previous service.
Deleted:be responsible for
Deleted: payment of the current c�_,;,[139
Formatted:Font: 12 pt
5A2.055,4 After five years_ If service is re-established_after five years from the date of__ eietea:s D
discontinuance,the customer shall make normal application for service as per Chapter 7.12::\ Formatted:Font:12 pt
Customer shall be responsible for payment of current connection and facilities fees. No Deietea:
{Title 5 Title Page 12
association or any other similar entity.
• Unless the context clearly indicates the contrary, where a regulation involves two (2)Or-- Formatted:Burets and Numbering
more Items, conditions, provisions or events connected by the conjunction"and,""or"or
"either...or," the conjunction shall be interpreted as follows:
• "And" indicates that all the connected terms conditions provisions or events shall appfir-- Formatted:Bullets and Numbering
• "Or' indicates that the connected items conditions provisions or events may apply singly-- Formatted:Bullets and Numbering
or in any combination.
• "Either...or" indicates that the connected items conditions provisions or events shall-- Formatted:Bullets and Numbering
apply singly but not in combination.
• The word"includes"shall not limit a term to the specific example but is intended to extend-- Formatted:Buuets and Numbering
Its meaning to all other Instances or circumstances of like kind or character.
• "General Manager" means the General Manager of the Truckee Donner Public Utility-- Formatted:Bullets and Numbering
District or the District representative that he/she may designate to carry out the
administration of this code.
5.26.010.5 Definitions - - -- ,, Formatted:Font:arial Bold,
Underline
• "Capital Equipment" is equipment with an expected use life of two vears or more -- Formatted:Bullets and Numbering
• "Connection to the Water and/or Electric System" is the physical connect of a building-- Formatted:Bullets and Numbering
structure or use of land to the District's water and/or electric lines no matter if such
connection is made through or by intermediate lines
• "Electric Facilities" are defined as the individual distinct components within the electric-- Formatted:Bullets and Numbering
system such as transformers, poles cable and conductor.
• "Electric System" is defined as the integrated network that distributes electricity-- Formatted:Bullets and Numbering
throughout the District to its customers
• "Applicant" is a person applying for connection to the District's water and/or electric-- Formatted:Bullets and Numbering
system.
tem.
• "Water Facilities" are defined as the individual distinct components within the system-- Formatted:Bullets and Numbering
such as a source, storage tank disinfection equipment booster pump station or pipeline
• "Water Svstem" is defined as the integrated network that supplies disinfects transmits-- Formatted:Bullets and Numbering
stores and distributes water throughout the District to its customers
I {Title 5 Title 5 Page 19
5.26.010.6 Imposition of Water and Electric Facilities Fees --- Formatted:Font:Arial Bold,
--- ---------------- Underline
§.26.010.6(A) When computing a fee pursuant to this code, the District shall prepare and-- Formatted:Font: Bold
retain a written memorandum containing the following information: - Formatted:Font:Bold
• Identify the purpose of the fee. t--- Formatted:Bullets and Numbering
• Identify the use to which the fee is to be out. If the use is financing public facilities, the-- Formatted:Bullets and Numbering
facilities shall be identified.The identification may,but need not, be made by reference to
a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public facilities
for which the fee is charged.
• Determine how there is a reasonable relationship between the fees use and the typeVf-- Formatted:Bullets and Numbering
development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the need for the public facility-- Formatted:Bullets and Numbering
and the type of development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the amount of the fee and the-- Formatted:Bullets and Numbering
cost of the public facility or portion of the public facility attributable to the development on
which the fee is imposed.
5.26.010.6(BB)Any person who, after the effective date of this code seeks to connect to the - Formatted:Font:Bold
-------
Truckee Donner Public Utility District water system is hereby required to pay a waterfacilities - Formatted:Font: Bold
fee in the manner and amount set forth in this code.
5.26.010.6(C)Any person who, after the effective date of this code seeks to connect to the,- Formatted:Font:Bold
Truckee Donner Public Utility District electric system is hereby required to pay an electric
facilities fee in the manner and amount set forth in this code.
5.26.010.7 Computation of the Amount of Water and Electric Facilities Fees --- Formatted:Font:Arial Bold,
Underline
5.26.010.7(A) When computing a fee pursuant to this code, the District shall prepare and Formatted:Font:Bold
retain a written memorandum containing the following information: Formatted:Font:Bald
• Identify the purpose of the fee. -- Formatted:Bullets and Numbering
• Identify the use to which the fee is to be put. If the use is financing public facilities, the-- Formatted:Bullets and Numbering
facilities shall be identified.The identification may, but need not, be made by reference to
a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public facilities
for which the fee is charged.
• Determine how there is a reasonable relationship between the fees use and the type vf-- Formatted:Bullets and Numbering
{Title 5 Title 5 Page 20
development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the need for the public facility-A Formatted:Bullets and Numbering
and the type of development project on which the fee is imposed.
• Determine how there is a reasonable relationship between the amount of the fee and the--j Formatted:Bullets and Numbering
cost of the public facility or portion of the public facility attributable to the development on
which the fee is imposed.
5 26.010.7(.B)At the option of the applicant,the amount of the water and/or electric facilities,- Formatted:Font: Bold
fee may be determined by the District's facilities fee schedules in effect at the time of Formatted:Font:Bold
application.
5.26.010.7(CC) In the case of change of use, redevelopment or expansion or modification of_- Formatted:Font: Bold
an existinq use which requires a new, replacement, or additional connection to the District's _ Formatted:Font:Bold
water system, the facilities fee shall be based upon the net increase in the size of the meter
for the new connection over the size of the meter for the previous connection.
•5.26.010.7(.D) I n the case of change of use, redevelopment, or expansion or modification of-- Formatted:Font: Bold
an existing use which requires a new, replacement or additional connection to the District's Formatted:Font:Bold
electric system, the facilities fee shall be based upon the net increase in the amperage and
voltage of the electrical panel for the new connection over the amperage and voltage of the
previous electrical panel.
5.26.010.8Payment of Fee -- Formatted:Font:a,rial Bold,
Underline
5.26.010.8(A) The applicant shall pay the water and electric facilities fee required by this,- Formatted:Font:Bold
code to the General Manager or his designee at the time of application to the District's water Formatted:Font: Bold
and/or electric system.
5.26.010.8 B)All funds collected shall be properly identified by and promptly transferred for,- Formatted:Font:Bold
deposit in the appropriate Water and Electric Facilities Fee Trust Fund to be held in separate - Formatted:Font: Bold
accounts as determined in Section 5.26.010.10 of this code and used solely for the purposes
specified in this code.
5.26.010.9Water and Electric Facilities Fees Trust Funds Established - --- ,. Formatted:Font:anal Bold,
----- Underline
•5.26.010.9(A)There are hereby established two(2)separate Facilities Fee Trust Funds:(1)-- Formatted:Font: Bold
the Water Facilities Fee Trust Fund and (2) the Electric Facilities Fee Trust Fund. Formatted:Font:Bold
5.26.010.9 B) Funds withdrawn from these accounts must be used in accordance with the-- Formatted:Font:Bold
provisions of Section 5.26.010.10 of this code. Formatted:Font: Bold
5.26.010.10 Use of Funds
Formatted:Font:Bold
5.26.010.10(6)Funds collected from water and electric facilities fees shall be used solely for / Formatted:Font:Bold
{Title 5 Title Page21
for the purpose of acquiring, equipping and/or making capital improvements to water and
electric facilities under the jurisdiction of the Truckee Donner Public Utility District and shall
not be used for maintenance or operations.
5.26.010.10(B) Funds from the Water Facilities Fee Trust Fund may only be used for water,- rormamd:Font: sold
facilities purposes and funds from the Electric Facilities Fee Trust Fund may only be used for,, Formatted:Font:Baia
electric facilities purposes. Funds shall be expended in the order in which they are collected
5.26.010.10(C) In the event that bonds or similar debt instruments are issued for advanced-- Formatted:Font:sold
provision of capital facilities for which water and electric facilities fees may be expended
facilities fees may be used to pay debt service on such bonds or similar debt instruments to
the extent that the facilities provided are of the type described in 5.26.010.10 A and B
above.
5.26.010.10(.D)At least once each fiscal period the General Manager shall present to the-- Formatted:Font:sold
Board of Directors a proposed capital improvement program for water and electri
po c facilities Formatted:Font:sold
assigning funds, including any accrued interest from the several Water and Electric
Facilities Fee Trust Funds to specific water and electric facilities improvement projects and
related expenses. Monies, including any accrued interest not assigned in any fiscal period
shall be retained in the same Water and Electric Facilities Fee Trust Funds until the next
fiscal period except as provided by the refund provisions of this code
5.26.010.10(.E) Funds maybe used to provide refunds as described in Section 5 26 010 11 -- Formatted:Font:sold
Formatted:Font:Bold
5.26.010.10(F) Funds may be used to rebate developer costs for providing water and/or Formatted:Font:sofa
electric capital facilities in excess of the capacity required to the individual developer making Formatted:Font: Bold
the provision. Any rebates must be pursuant to a refunding agreement between the
developer and Truckee Donner Public Utility District after the effective date of this code Prior
refunding agreements may be re-negotiated in order to bring such agreements into accord
with the provisions of this code.
5.26.010.11 Refund or Encumbrance of Fees Paid - Formatted:Font:Arias Bold,
----- -- -- -- -- ------- -- Underline
5.26.010.1 VA)Any funds not expended or encumbered by the end of the calendar quarter,- Formatted:Font:said
immediately following five(5)years from the date the water and/or electric facilities fee was Formatted:Font:said
paid shall, upon application of the then current landowner, be returned to such landowner,
Provided that the landowner submits an application for a refund to the General Manager of
the Truckee Donner Public Utility District within one hundred eighty (180) days of the
expiration of the five (5)Year period.
5.26.010.11(B) The District may, however, encumber funds prior to the end of the calendar-- Formatted:Font: Bold
quarter immediately following five(5)years from the date the water and/or electric facilities Formatted:Font:Bola
fee was paid. The District may make determinations that in the interest of proper system
expansion, and in order not to replicate facilities funds may be held in-R excess of five (5)
(T i t l e 5 Title 5 Page 22
years. Once said determinations are made, the District shall thereafter review said
determinations on an annual basis.
5.26.010.12 Exemptions and Credits -- -- - --- __ ------ -. Formatted:Font:Arial Bold,
-- Formatted:Underline
5.26.010.12(6) The following shall be exempted from payment of the facilities fee' -- wrmat�a:Font: Bold
` Formatted:Font:Bald
• Alterations or expansion of an existing building where no additional or larger water-- Formatted:Buuete and Number;ng
connections are requested and where the use is not changed
• Alterations or expansion of an existing building where no additional or greater capacity-- Formatted:bullets and Numbering
electrical panels are requested and where the use is not changed
• The replacement of a building or structure with a new building or structure of the same-- Formatted:Buuets and Numbering
size and use where no additional or larger water connections are requested and where
the use is not changed.
• The replacement of a building or structure with a new building or structure of the same-- Formatted:Bullets and Numbering
size and use where no additional or greater capacity electrical panels are requested and
where the use is not changed.
Any claim of exemption must be made no later than the time of application for connection to
the District's water and/or electric system.While it is inherently the applicant's responsibility
to claim an exemption,the District will make every effort to notify the applicant if he is subject
to an exemption.
5.26.010.13 Review - ---_ _ ---- - .- - --- - --- Formatted:Font:Aral Bold,
Underline
5.26.010.13A The fees contained in Section 5.26.010.7 shall be-reviewed by the Board of,- Formatted:Font:Bold
Directors at least once each fiscal period.
----------------- ------------------
5.26.010.14�Enforcement Provision ,- Formatted:Font:Arial Bold,
--- -----
-- - Underline
5.26.010.14(6) Truckee Donner Public Utility District shall have the Power to sue-in-civil,- Formatted:Font:Bold
court to enforce the provisions of this code.
Formatted:Font: Bold
5.26.010.15 Severabilitv
®� _ _ - -- Formatted:Font:Arial Bold,
- Underline
5.26.010.15(A) If any section, phrase, sentence or portion of this code is for any reason held-- Formatted:Font:Bold
invalid or unconstitutional by any court of competent jurisdiction such portion shall be Formatted:Font:Bold
deemed a separate,distinct and independent provision and such holding shall not affect the
validity of the remaining portions thereof.
5.26.010.16 Conflict Formatted:Font:Aral Bold,
-" Underline
Formatted:Font:Bold
5.26.010.16(A) In the event of any conflict between this code and state law. in dinFormatted:Font:Bold
{Title 5 Title 5 Page 23
Government Code Sections 66000-66009 state law shall control.
CForma:tted:Font:Arial Bold,
erli
5.26.010.17.Effective Date
- -- - ---- -- - - ---- -----_ -- Formatted:Font: Bold
5.26.010.17(6) This code shall become effective on December 6 1989 Formatted:Font:Bold
----------_-- _ Formatted;Font:Aria]Bold,
Underline
5.26.020 Expiration of Fees—Facilities Fees paid will be effective for a eriod of five years Formatted:Font: 12 pt
from the date of application. Applicant may be subject to pavment of increased fees if the Deleted:Water Service Fees
connection has not been made within the specified time period , Formatted:Font: 12 pt
',
Deleted:5.28.015-General¶
5.28.020_Connection Fee¶
CHAPTER 5.28 - --- - ----- 5.28.030_Tapping Feel
5.28.040-Facilities Fee
WATER FEES AND CHARGES Deleted:¶
ry� Formatted:Font: 12 pt
p
Sections: a, '#Deleted:
Indent: First line: 0.5"
5.28.010 Font: 12 pt
Connection, Tapping and Facilities Fees,,
- - ------------- 8.010 Water Service Fees§.28.020 Miscellaneous Service Fees_ r requesting work for their sole
5.28.030 Expiration of Fees- convenience will be charged the actual cost o
the service performed,including material,
' _ _ labor,equipment and overhead,and in no
instance less than$25. This policy is
5.28.010 t411 applicants f_or water service are subject to three charges when applicable:
applicable,but not limited to,the folkowin
connection fee, tapping fee and a facilities fee in accordance with the current Watef,o, Services: ¶ 238
Connection and Facilities Fee ordinances as established by the Board of Directors Ind ,EFtmmatbed:
tted 239
l ",
L-- -- ----- - ---- ------- i+,,10Font: l2pt
5.28.010.1 Connection Fee - The connection fee is a char a made b the District t' +';; Formatted:Font: 12 pt,Bold
establish a new service. It includes but is not limited to the costs of material labor",,o Formatted:Font: lz t
equipment, overhead, administrative costs and account set up fees °<< Formatted:Font: 12 pt,Bold
,, p
a,„;' Formatted:Font: 12 pt
5.28.010.2 Tapping Fee-The tapping fee is a charge made by the District based upon the o Formatted:Font: 12 pt,Bold
actual costs including material, labor, equipment overhead and administrative costs to Formatted:Font: lz pt
Provide an applicants service lateral pipe and connect it to the Districts water mains „o
„n' Deleted:5
010.3 Facilities Fee - The facilities fee Is a char a made b the District to cover the
applicant's pro rata share of the cost of the existing supply facilities and any expansions or Formatted:Font: 12 pt
additions thereof which are required to serve the applicant The cost of future source and ° Deleted:General-
storage facilities shall be included in the facilities fee in order to maintain an equitable Formatted:Font: 12 pt —�
distribution of benefits received between present and future service connections Deleted:ScheduleC-1.¶
Formatted:Font: 12 pt
5.28.020 Miscellaneous Service Fees - Any customer re uestin work for their sole Formatted:Font: 12 pt
convenience will be charged the actual cost of the service performed including material Deleted:15.1
labor, equipment, overhead administrative costs and any appropriate facilities fees (see %,', Formatted:Font: 12 pt
Miscellaneous Fees Schedule Formatted
240
n, Formatted:Font: 12 pt
§.28.0 0. Expiration of Fees—Water Connection Fees paid will be effective fora penod w, Deleted:one
two years frpm the date of application. Applicant may be subject to payment of increased Formatted:Font; 12 pt
Formatted:Font: 12 pt
{Title 5 Title 5 Page 24
increased fees if the connection has not been made within the specified time period. ""- Deleted:permanent
- -- -- - - -- - - ---- Deleted:¶
CHAPTER 5.32 11 5.28.015.2 This rule applies to those
It applicants who have previously paid
11 connection fees but have not yet received
WATER RATES �ti permanent service. Such applicants may
r be subject to payment of increased
connection fees if the permanent
Sections: i r connection has not been made within one
a year from the effective date of this rule.
i (Rule effective August 18,1986.)¶
5.32.010 Residential Water Rates ; 'Q 5.28.015.3 Any application made for
5.23.020 Commercial Water Rates service within the Tahoe Donner and
Prosser Heights sub-service areas shall
¶exempt from a facilities fee. ¶
5.32.010 Residential Water Rates - The Domestic Water Rates for single family homes, (M086-162)1
individual condominium units and townhouse units shall relate to the pressure zone in which; " ¶
said service is located. The Domestic Flat Rate Base for all zones shall be a fixed monthly ; Formatled:Font: 12 pt
rate; the appropriate zonal pumping costs shall be added to the base monthly rate yielding ; ' Deleted:5.28.020 Connection Fee-The
the appropriate flat zonal rates. These rates are set by ordinance approved b r�the Board of I on
fee is achargemadebythe
Directors. t District to establish a new service. It include:
-- -- ----- -- -
- - ---------- -- -li i but is not limited to,the costs of material and
li r labor to provide an appropriate water meter
5.32.020 Commercial Water Rates-Commercial Rates shall apply to all duplex and other r and hardware when required as well as the
multiple dwelling units, trailer parks and other commercial establishments and are set by I card 0 costsreateddtopraovitlill ngswaeersennce,,and
ordinance approved by the Board of Directors.. - 1' r contribution to a restricted fund for future
water metering with in the District.¶
• 1� i (MO86-162)1
- -- ------ — ----------------------- ----' " 11
+ 6 28.030 Tapping Fee-The tapping fee is
CHAPTER 5.36
t�„ d charge made by the District based upon the
•---- - --- -----------------
--- gyp + expense ofmaterialandlabortoprovide,
--------- a r' a applicant's service pipe and connect it to the
INFORMATION AVAILABLE TO THE PUBLIC f',d Districts water 0,i
1�'�p
Sections: "oO Formatted:Font: 12 pt,Bold
I Formatted:Font: 12 pt—�
5.36.010 General Information Deleted:.
5.36.020 Electric Rate Information ,,ol„ Formatted:Font: 12 pt
Deleted:¶
n' Formatted:Font: 12 pt,Bold
5.36.010 General Information Formatted:Font: 12 pt
' Formatted:Font: 12 pt
5.36.010.1 General information.:--,It is the intent of the District to follow State and Federal Deleted:(Ord.9305)1
regulations regarding public information The District maint_a_in_s_at it_s_o_ffices,_pertineri'tt. Deleted:CHAPTER5.33¶
Information regarding electric and/or water service including: --
FINANCING OF CUSTOMER 242
Deleted:-
5.36.010.1(A) Characteristics of electric and/or water source and service; Formatted:Font: 12 pt
Formatted:Font: 12 pt
f Title 5 Title 5 Page 25
5.36.010.1(B) Policies-copies of these policies, service area maps,and forms of contracts Deleted;4
and applications relative to electric and/or water service; (Electric Rule3,Res.8430)¶
Formatted:Font: 12 pt
5.36.010.1(C) Rates -copies of the rates and fees for electric and/or water service. Deleted:5.36.020.1 In the event that
optional rates are available,those rates
I, and the conditions under which they apply
5.36.010.2 Upon request, a customer will receive a statement of such customer's monthly shall beset forth in the schedules;¶
KWH consumption or gallons of water consumed if service is metered for the prior twelve ,, 5.36.020.2 Upon application for service or
month period. There is no charge for this service. upon request,the applicant or customer
shall choose the available rate schedule
which he would like applied to his service;¶
5.36.010.3 Requests for information may be made in person at the District office, by phone};;
fax, e-mail or by mail.
Deleted:---Section Break(Continuous)—
5.36.020 Rate Information-Upon request,the District will inform each applicant for service; Formatted:Font: 12 pt,Bold
� '' Deleted:¶
of the applicable rate schedules. Rate change information will also be advertised in a
5.36.020.3 When a business is operated in
newspaper of general circulation and will be posted on the District's website. ; conjunction with a family residence or
,;;' domestic service and the electric and/or wate
service for each purpose cannot be readily
separated,the rate schedule shall be
CHAPTER 5.37
----- ------------- ------"� determined as follows:¶
¶
If less than 101%of the estimated
PUBLIC OUTREACH POLICY consumption is utilized for business
�/ purposes,the domestic rate shall apply;
Sections: 0 conversely,N over 10%of the estimated
0, consumption is used for business purposes,
0a the commercial rate shall apply. NOTE:
5.37.010 Policy Statement " WHO DECIDES%USE FOR BUSINESS
`----------- ------------
------- -i VS.HOME? ¶
5.37.020 Definition of¢mportant issues p °1
r ' 5.36.020.4 The District reserves the right to
5.37.030 Method of Public�mmunication ,; makethefinaldeterminationofthea applicable
- -------------------------------, „i pP
--------------- - -------------------------- --------------'�, ,a'' rate schedule.¶ 243
5.37.010 Policy Statement It is the policy of the District to promote open communication wii I 1 Formatted:Font: 12 pt
the customers of the District on issues of importance appearing on the agenda of the boars Formatted:Font: 12 pt,Highlight
of directors. To further this policy there is hereby established a process by which the Districts"';, Formatted:Font: 12 pt
shall initiate contact informing the community of important issues that are appearing before°;, Formatted:Font: 12 t Bold
the board of directors. This outreach shall occur early enough to permit thorough discussion't1o",o Formatted:Font: 12 pt
of the issue prior to the board taking formal action. Formatted:Font: 12 pt
5.37.020 Definition of UnE Formatted:Indent: First line: 0.5"
ortant Issues Important issues are those that in ges in volve chan Deleted:
monthly water and electric user charges, changes in the Miscellaneous Fees Schedule.
changes in connection fees, changes in facilities fees, and changes in regulations covering Deleted:
new and retrofit residential and commercial construction. Changes in monthly water and,, Deleted:p
electric user charges, changes in the Miscellaneous Fees Schedule or changes in �, 11 Deleted`c
connection fees shall normally occur as part of the board budget discussion priorto adoptioh l; ¶eleted:¶
of the annual budget. Changes in facility fees shall normally occur as part of the five year, '},' Deleted:
Water/Electric Master Plan review or when the local General Plans are revised. Facility fee'
increases due to inflation, not resulting from TDPUD Master Plan or local General Plan Deleted:i
review, shall be discussed as part of the board budget sessions prior to adoption of the Formatted:Font: 12 pt
Formatted:Font: 12 pt
{Title 5 Title 5 Page 26
adoption of the annual budget. Other issues will arise from time to time that are difficult to
enumerate in this policy statement. Such issues shall be considered as important issues
falling under the purview of this policy based on a review by the general manager of the
circumstances involved and the persons who may be impacted by adoption of the proposed
action. Additionally, the board of directors may,by action at a board meeting,determine that
an issue coming before it is an important issue falling under the purview of this policy.
5.37.030 Method of Public Cpmmunication The method of initial communication to the.-- Deleted:e
-
-- - ----- -------- ------------- ----
public will vary based on the kind of issue being discussed. Deleted:
Deleted:monthly
5.37.030.1 With respect to the consideration of changes of the monthly water and electric3- Formatted:Font: 12 pt
user charges or changes in the Miscellaneous Fees Schedule.a notlCe shall be printed on,- Formatted:Font: 12 pt
the utility bill going to customers of the District and a display ad notice shall be placed in a Formatted:Font: 12 pt
newspaper of general circulation in the District. These changes are generally associated Deleted:office of the Contract ors
with preparation and adoption of the District's annual budget ;' Association of Truckee Tahoe¶
' Formatted:Font: 12 pt
5.37.030.2 With respect to the consideration of changes in water and electric connection,;,", Formatted:Font: 12 pt
charges or facilities fees(usually associated with adoption of the District's annual budget)or„'`// Deleted:5.37.031 Other types of
changes in regulations covering new and retrofit residential and commercial construction,*,,' communication general manage shall practical
4 , the office of general manager shall
notice shall be sent by mail, fax or e-mail to the District stakeholders. maintain on the District's Web page a
._ __._ _L _J, description of the important issues that are
J' scheduled to be considered by the board
5.37.030.3 With respect to other important issues so designated by the general manager or ; of directors during the next six months.
The Web page description shall briefly
the board of directors, the method of initial communication shall be determined on a case by, define the nature of the issue and
case basis. sufficient general background information
to allow members of the public to decide
whether the issue should be followed more
closely.¶
-- -- --- -- --- ---- ---- ----- -------- -'
CHAPTER 5.38 Res.2005.261
PUBLIC INFORMATION PROGRAM ¶
Sections: ¶
l
5.38.010 General Information ¶
5.38.020 Items Covered by Program ¶
5.38.030 Program Funding
5.38.040 Review and Approval of Program Formatted:Font: 12 pt
5.38.050 Status of Program Deleted:
Formatted:Font:Not Bold
5.38.010 General Information Deleted:A public information committee
is established consisting of two Directors
appointed by the president of the Board,
5.38.010.1-The Public Information and Conservation Manager is the primary spokesperson the General Manager,and the Planning
for the District regarding public information. Director.Q
Formatted:Font: 12 pt
{Title 5 Title Page27
- Formatted:Font: 12 pt
5.38.010.2,The Public Information and Conservation Manager will-develop, monitor and-- Deleted:
review an annual public information program with input from the General Manager and,-- Deleted:public information committee
Board will meet as needed to
Formatted:Font: 12 pt
5.38.020 Items Covered by Program Formatted:Font: 12 pt
5.38.020.1 The public information program developed-by the Public Information and Deleted:
Conservation Manageraivill cover such matters as: -- Deleted:committee
Formatted:Font: 12 pt
5.38.020.1(A�The District's mission, goals, services, activities, achievements, costs-and__ Deleted:
plans.
5.38.020.1(B)jnforming the community about major issues in the water and electric-- Deleted:
industries which may impact the customers of the District.
5.38.020.1(C) Strategies for dealing effectively with the public's need to be informed about-- Deleted:
specific and timely issues as they arise.
-
----------------
5.38.030Proaram Fundina The annual District budget will reflect funding for the public,- Deleted:
information program. `- Deleted: -
5.38.040 Review and Approval of Program_The_annu_a_I-public info_rmatio_ nprogram will be-- Deleted: -
submitted to the Board for review and approval. - Formatted:Font: 12 pt
5.38.050 Status of Program The Public Information and Conservation Managerwill report--J Deleted:-
to the Board periodically regarding the status of the program. - Deleted:committee
Formatted:Font: 12 pt
• ------------ - ----- ------------------------ - ------- -- ----- - Deleted:(Reso.9628)q
CHAPTER 5.39 ¶
PUBLIC BENEFITS PROGRAM ¶
Sections:
5.39.010 Development of Annual Public Benefits Program
5.39.020 Criteria for Annual Public Benefits Program �--- Formatted:Indent: Left: 0.5"
• rmatted:Bullets and Numbering
5.39.010 Development of Annual Public Benefits Program:It is the policy of the District D Foeleted:<#>conservation Rebate
that a public benefits program be developed each year as part of the annual operating; Program rebates¶
budget and that it be submitted to the Board for review, revision and adoption and be Deleted:-
agendized as a separate item for discussion. I Formatted:Font: 1z pt
{Title 5 Title 5 Page 28
5.39.020 ,griteria for Annual Public Benefits Program L The_Genera l Manager or his--j Deleted:
designee shall annually prepare a draft public benefits program meeting the following Deleted:-
criteria:
Deleted:
Deleted:
5.39.020.1,Each specific element of the program shall promote one or more of the following' ; Deleted:;shall be innovative;and shall
------ -
benefits: conservation of energy; the use of renewable energy resources; research, ;r help promote the District's key account
development or demonstration of a new electric energy technology;assistance to low-income program.
persons. Deleted:
Deleted:5.39.021 Conservation Rebate
Program rebates
5.39.020.2 Additionally, the program shall be designed to benefit the maximum number of ;,' 5.39.0211..OtThebuilding efficiency measures
persons; give a high priority to energy conservation, assistance to low-income personk r' are eliminated¶
5.39.021.02The rebate for installation of
ground source heat pumps is limited to
5.39.020.3`The program shall be simple to_- --- --- - and shall promote direct contapt 5 3s o2¶.03Therebate on high effici ,,, 244
between the District and its customers.
- inter and shall
Deleted:Res.9820,Res.MO 02134¶
Deleted:NOTE: THOUGH COMP--
...
- - _ _ ,r Formatted:Font: 12 pt,Bold
r
CHAPTER 5.40
Formatted:Font: 12 pt
Deleted:¶
COMPLAINT PROCEDURE Formatted:Indent: Left: 0"
Deleted:
Sections:
Deleted:
Deleted:I (... 246
5.40.010 Customer Complaint Procedure : Formatted:Font: 12 pt
r
!r Deleted:
5.40.010 Customer Complaint Procedure 1j+ Deleted:,the General Foreman or ,,,r247
Formatted:Font: 12 pt
5.40.010.1'Complaint forms will be numbered. -- Formatted:Font: 12 pt
r„ r
Deleted:
5.40.010.2,Complaints will be recorded- Pon two- art forms._ ....... .... J Deleted:filed on a pending board v� j248
-- - -- -- - --- - ----- - --- ----
--- --- -- - - --- - - ---- ------wry"'', ' Deleted:office staff
,5.40.010.2(A1 The first copy will go to the appropriate department the General Manager c r Formatted:Font: 12 pt
the appropriate department head.
L - .. .......... . ....... .....
Deleted:board
brrr �
h, Formatted:Font: 12 pt
5.40.010.2(B) The second copy will bepaintained by the Customer Services Manager_ ,' %,- Deleted:on
Formatted:Font: 12 pt
5.40.010.3 When the necessary work has been completed or the necessary action has been
n,, Deleted:board
taken in order to satisfy the complaint,the second copy will be removed from the pending fil
and filed together with-the-original p
in a com le+� file. — ' Formatted:Font: 12 pt
-- - �tr_d•�------- Deleted:list
5.40.010.4 A spreadsheetpill be prepared monthly listing all complaints for the month-,-an - Formatted:Font: 12 pt
-- Deleted:typed weekly
-
will be distributed to the General Manager, all department heads and superintendents f6r,-
their review. T is list will contain the following: Formatted:Font: 12 pt
Formatted:Font: 12 pt
5.40.010.4(A) Outstanding complaints which have yet to be satisfied. Deleted:submitted tothe Manager(249
Formatted:Font: 12 pt
{Title 5 Title P age 29
5.40.010.4(B) What action was taken on those that were satisfied.
5.40.010.4(C) The date the above action was taken.
•
40.010 The following items will be treated as service requests requiring immediate Deleted:5.40.010.5 A copy of this list
_- y . will also be provided to the General
attention to be resolved and are not considered to be complaints unless the customer has Foreman,the Office Manager,the water
repeatedly reported the problem with no resolution'',„ Foreman and the Electric Foreman.¶
5.40.010.6(A) Water Department-water leaks,water outages, bad water, major changes in',\
4
water pressure, broken water boxes in traffic flow(foot or vehicle). Deleted:6
Deleted:Those complaints which will
5.40.010.6(B) Electric Department - outages, downed wires or poles, sparking wires, }, receive immediate attentionaeastollows:
extremely low voltage, trees across lines. Formatted:Font: 12 pt
5.40.010.6(C) Any situation that could be a potential threat to public safety. Deleted:¶
Formatted:Font: 12 pt
------------------------ Deleted:(Unsigned memo dated 915178)¶
CHAPTER 5.44
NOTICES
Sections:
5.44.010 Notice to Customers
5.44.020 Notice from Customers
5.44.010 Notice to Customers
5.44.010.1 Notice to customers
5.44.010.1(A) Written-Notice to a customer will normally be in writing and will be delivered
or mailed to the customer's last known address, or to the address listed on the application.
5.44.010.1(B) Unwritten - In emergencies, or after appropriate circumstances, the District
shall attempt to promptly notify the customers affected, and may make such notification by
any means reasonably calculated to reach the customer.
5.44.020 Notice from Customers - Notice from a customer to the District may be given
personally by the customer or his authorized representative, either orally or in writing at the
District's operating office or to an agent of the District duly authorized to receive notices or
complaints.
Deleted:(Water Rule 26,Ord.8204)¶
{Title 5 Title P age 30
CHAPTER 5.48 Deleted:$1,000
Deleted:¶
PAYBACKS 5.48.010.2 Payback amounts between
Sections: r staff oondrevewandap rova a$5,000 are to be pproled val,� P PP Y
General Manager.¶
5.48.010 Line Extension Paybacks Deleted:3
5.48.010 Line Extension Paybacks Deleted:$5,000
Deleted: and the Board of Directors
5.48.010.1 Any payback in the amount of 10 000 or_less is to be handled routinely by staff,",,,/ (�t84o¶¶
upon review and approval by the department head. 111//,' Deleted:CHAPTER 5.52¶
.5.48.010,E P@vback amounts above 1100,000 are to be handled by staff_upon review ar>,d',' ¶
a roval b the department head and the General Mana er, , -PRIVATELY OWNED FACILITIES¶
approval Y 9 . , Sections:¶
`------- - -- 5.52.010.Upgrades and acceptance¶
5.62.010 Upgrades and acceptance-It is
the intent of this policy to establish a manner
CHAPTER 5.53 in which privately owned facilities which are
not in compliance with District specifications
and standards may be upgraded and then
ANNEXATION OF PROPERTY TO THE DISTRICT accepted by the District for ownership,
operation and maintenance. It is the intent of
this policy that such upgrading be handled in
Sections: a manner that is equitable to the District and
� o property owners,and to shift a portion of
•_ - ------- -_ --- - - _ - _ .. - __ - -p the initial cost of upgrading the facilities from
5.53.01 0,Wate r Service - property owners to the District.¶
r'; 5.52.010.1 Existing users shall pay only their
5.53.010 Water Service. 011 proportional share of the cost of the upgrade
. .. ..... ....... . ... ....... .....
----- -------- of the private facilities. The District shall pay
+' the expense of the upgrade with respect to
5.53.010.1.jt is the intent of the District to serve water to all properties within its territory an�,, undeveloped lots. Thereafter,when the
---------- ---------- - owners of the undeveloped lots apply to the
within its approved Sphere of Influence It It District for service,the District shall charge
such owners their proportional share of the
upgrade.¶
5.53.010.2. An applicant for water service whose property is not located in the District'$,';, ¶
official territory will be served by the District only under the following conditions; - '',,I 5.52.010.2 The District will continue to
' ,n' provide service through private facilities that
r „ do not meet District specifications only if the
n
p current users execute a recordable a reemer
a. The property_must be located within the District's approved Sphere Influence. ,+'', g
` -- - ------l '''r�''1 cornthat prong to upional got of the the e facilities,
upgrade,
d shar,
b..The property owner must agree to being annexed into the District's territory and, I`` aR�according tothe policy containedherein.11250
pay all costs to process the application through the appropriate Local Agency Formatted:Font: 12 pt,Bold
Formation Commission (LAFCo).
�'iii�'
c. The District must evaluate and find that there is sufficient capacity within the "' Formatted:Font: 12 pt
water system to provide service, Formatted:Indent: Left: 0.5"
,���'
d. If the District finds that there is not sufficient capacity in the existing water system Deleted:.
to provide service,the applicant must agree to construct or pay for construction of Formatted:Font: 12 pt,Underline
the necessary facilities as determined by the District to provide service. Formatted:Font: 12 pt
I+' Deleted:
e. The property owner must follow all rules, procedures and policies of the District in ;; Deleted:
construction of any water facilities to establish water service. Deleted:
Deleted:
{Title 5 Title Page31
Deleted:
5.53.010.3.,Any application for annexation initiated under the terms of this policy shall be ,' Deletes:
approved by the Board of Directors. District staff shall provide a report to the Board Formatted:Font: 12 pt
containing the following: It I I Deleted:(Res.2003-12)¶
a. Identification of the parcel or parcels to be annexed; " ¶
b. Stating whether said parcel or parcels are within the District's Sphere of ¶
,I1
+II
Influence; ¶
c. Stating whether sufficient capacity exists in the District system to provide ¶
III
service, or demonstrating that the applicant has agreed to pay for construction of ;; ¶
the necessary facilities; ¶
d. An executed agreement committing the applicant to pay the costs of processing;;; ¶
the application through LAFCo. ; Formatted .., 251
Formatted:Font: 12 pt
5.53.010.4 Properties that are outside the District's territory will be-served only after
------------------------- -- � Formatted:Indent: First line: 0.5"
receiving approval from the appropriate LAFCo-- ----------------------- --
II
Formatted 252
• --- - ---' u
CHAPTER 5.55 Formatted:Normal
I
�; Formatted 253
CONSERVATION PROGRAMS i Deleted:I
I,! Formatted EF25411
Sections.: „'+, I Deleted:5.56.010.1 Promotional TDPUD
_ -_ -. - -- -- staff can select a few promotional items
` that can be given out to remind TDPUD
5.55.01 Water and Electric Conservation Programs ;! water customers to use landscape water
_ -_ _ —� �+ , wisely.Some ideas Include:water use
charts,conservation coloring books,
5.55.010 Water and Electric Conservation Programs—The District shall create and balloons,refrigerator magnets,pencils,
stickers,etc.¶
maintain cost-effective conservation programs that may include rebates, direct-install ¶
-TDPUD ca
and/or technical assistance The programs will be reviewed and approved by the rovidetheater e following
landscape
r
provide the following landscape water
General Manager and the Board_ _ _- _ _ __ I conservation devices to give to
— customers to conserve landscape water:
.— low-cost irrigation timing controls,low-
water use plant seeds,etc.Staff can
approach other agencies to see If they
may be willing to partner with TDPUD in
this effort.¶
4
5.55.010.2 Low-Water Use Demonstration
Gardens Staff has already worked with
the community to develop a low-water us
demonstration garden at the old Chamber
site,soon to be a deli.The demonstration
garden uses low-water using plant types
as well as a drip irrigation system.There
Is also a native species demonstration
garden at Truckee High School.¶
Award Gardens-TDPUD can sponsor a
contest among existing and new
homeowners and businesses in
developing beautiful gardens with native
and/or low-water plant materials.This
could be done in conjunction wit 255
Formatted 256
{Title 5 Title Page32
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Equifax and/or Utility Online Exchange
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most recent ordinance approved by the Board of Directors.
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New construction customers who have met the credit requirements in Section 4 below will not
be required to pay a deposit.
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12
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his/her
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that-period.
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his/her
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8
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passbook
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(Water Rule 15; Res. 8235; M085-109, M088-125, M088-148, M088-133, Res. 9215,
M093-19. M093-87, M095-27, M003-58)
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General Power Customer
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months estimated
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s
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5.01.020.2(A) The minimum deposit amount established by the most recent ordinance
approved by the Board of Directors.
5.01.020.2(B) An estimated amount based on the load requirements of the service.
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his/her
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his/her
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passbook
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NOTE: See Section 5.01.010.8 for suggestions regarding interest rate.
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(Water Rule 15, M088-148)
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$750
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5.01.025.2 Project plan review - agreement preparation deposit - A deposit of 1% of the
Engineer's estimate of construction costs shall accompany the submittal of plans for review
by the District.
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A deposit in the amount of 3%of the Engineer's estimate or final construction estimate shall
be made prior to the issuance of a permit for connection to the District's facilities or the
beginning of construction.
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(Res. 8223)
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Water Section 6.04.027 and Electric Section 7.12.027 and Appendix B for As-built Drawing
Procedure.
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permanent
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his/her
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credit
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he/she
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Ost
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required
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make a deposit on his/her utilities as follows:
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post
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The amount of the deposit shall be $50.
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5.01.030.2 The employee shall sign a standard agreement authorizing the District to deduct
from said employee's payroll the amount of any District utility bill over 60 days past due.
5.01.030.3 If employee's employment with the District is terminated prior to establishing
credit, he/she shall post the full deposit in order to continue receiving service from the
District.
5.01.030.4 Any employee who refuses to sign the standard agreement described in (b)
above shall make the full deposit equal to two times the highest winter month bill.
(Management directive, 9/4/84)
5.01.040 Minimum Deposits - The minimum deposit shall be as follows:
5,01-.04CL-I==N$w=c*n&t v.,fi n=custOnReriW Break(Continuous)==================--===========================-==°
5.01.040.1(A) Electric only or electric and water -
With electric hot water heater and/or electric space heating,
$200 see Miscellaneous Fee Schedule
Without electric hot water heater or electric space heating,
$100see Miscellaneous Fee Schedule
5.01.040.1(B) Water only, two times the monthly water bill.
(Ord. 8208, Ord. 9601)
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The last date of payment to avoid termination.
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Instructions as to how to apply for an investigation if the bill is disputed.
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The District will make an attempt to collect the amount due by a visit to the customer's
premise at least 24 hours before service is to be shut off. If the customer or a responsible
adult is not home
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a 24 -hour notice will be left at the premises.
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notify the customer, by mail, in person or by
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F) Forty-eight(48) hours notice will be given to those who are 62 years of age or older
or to the handicapped. It is the customer's responsibility to notify the District if he or
she falls into one of these categories.
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3
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E
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K
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L) Any customer who initiates a complaint or requests an investigation within five days of
receiving the contested bill shall be given an opportunity for an investigation by the District.
After notification that a dispute exists, the District shall forthwith make an appropriate
investigation as to the accuracy of the charges and shall report the result thereof to the
customer. The review shall include consideration of whether the customer should be
permitted to amortize the unpaid balance of his account over a reasonable period of time.
No termination shall be effected for any customer complying with such amortization
agreement, provided the customer also keeps current his account for service as charges
accrue to each subsequent billing period. If the customer does not comply with the
amortization agreement, it will be considered non-payment and the District will immediately
mail a Final Notice to the customer and proceed with termination according to Section (b)
through (e) above. In the event that the complaint is not explained to the satisfaction of the
customer, the District shall notify such customer of his right to an appeal to the Board of
Directors of the District. No termination of service shall occur as a result of non-payment
during the pendency of an investigation of a customer dispute or complaint.
5.12.010.3(1) A copy of the above investigation and appeal procedures will be posted in the
District's offices at the immediate locations where the customers pay bills.
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5.12.010.3(J) Upon written request of customer having a valid need, the District will record
the name of a third party to be given prior notification if the customer's service is to be
terminated.
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notification of termination will be sent to the tenant(s) simultaneously with the landlord
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if the tenants make written request for such notification.
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(MO85-109, MO95-28)
5.12.020 Termination for Non-payment - Electric Service
5.12.020.1 A notice that service is subject to termination for non-payment will be by written
notification from the District. This notice will be printed one week after a bill is generated that
shows a previous balance on the account.
5.12.020.2 Written notice of termination of service shall be mailed or delivered to customer's
premise at least 15 calendar days prior to the scheduled date of termination.
5.12.020.3 The Notice of Termination of Service shall include:
5.12.020.3(A) The name and address of the customer whose account is delinquent.
5.12.020.3(B) The amount of the delinquency.
5.12.020.3(C) The date by which payment or arrangements for payment is required in order
to avoid termination.
5.12.020.3(D) The procedure by which the customer may request amortization of the unpaid
charges.
5.12.020.3(E) The procedure for the customer to obtain information on the availability of
financial assistance.
5.12.020.4 The District will make an attempt to collect the amount due by a visit to the
customer's premise at least 48 hours before service is to be shut off. A 48-hour notice(Final
Attempt to Collect Before Termination notice) shall be given to the customer or a responsible
adult. If neither is present, the notice will be left on the door knob of the premise. A
duplicate copy of the 48-hour notice will be mailed on the same day to the address on the
account. There will be a delinquent account processing fee charged for this procedure.
5.12.020.5 If the customer does not make payment or make other arrangements acceptable
to the District by the last day for payment, the District will proceed on schedule with
termination.
5.12.020.5(A) Payments made against uncollectible funds (i.e., check returned for
insufficient funds, closed account, etc.) to avoid disconnection, will be considered non-
payment and the District will immediately proceed to the 48-hour notice of termination.
5.12.020.5(B) Payments made against uncollectible funds in order to have service
reconnected will be considered non-payment and the District will immediately proceed to the
48-hour notice of termination.
5.12.020.5(C) If the customer does not meet his payment arrangement, it will be considered
non-payment and the District will immediately proceed to the 48-hour notice of termination.
5.12.020.6 The employee carrying out the termination procedure will attempt, before
disconnecting the service, to contact the customer at the premise in a final effort to collect
the payment and avoid termination.
5.12.020.7 Termination will not be made on any Saturday, Sunday, legal holiday or any time
during which the business office of the District is not open.
5.12.020.8 Upon written request by a customer having a valid need, the District will record
the name of a third party to be given prior notification if the customer's service is to be
terminated.
5.12.020.9 Customers who have been disconnected for non-payment or have made
arrangements to amortize the amount due, will be required to re-establish credit by paying a
deposit or an additional deposit.
5.12.020.10 A customer who transfers service from one account to another and fails to pay
his final bill on the old account within the 19 day period will be subject to the disconnect
procedure.
(Minute Order 85-109, MO95-28)
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(Water Rule 19, Ord. 8204)
5.12.045 Discontinuance of Electric Service by the District-The District may discontinue
or re-establish or restore electric service for any one or more of the reasons contained in this
rule. Except as otherwise specifically provided here, Public Utilities Code Sections 16481,
16482 and 16483 and any subsequent amendments, shall be complied with regarding any
disconnect or discontinuance of service.
5.12.045.1 Non-payment of bills-the District may disconnect, discontinue or refuse service
if a customer has not paid his bill for electric service rendered, reconnection charges, and/or
charges, and/or cash deposit as required by the District.
5.12.045.2 Unsafe or illegal apparatus -the District may discontinue service without notice
or refuse service if any part of customer's wiring or equipment or use thereof is either unsafe
or in violation of law, until such apparatus is placed in a safe condition or the violation
remedied.
ection Break(Continuous)
5.12.045.3 Service detrimental or dangerous - the District may disconnect or discontinue
without notice or refuse service if in the District's judgment, the operation of the customer's
equipment is or will be detrimental or dangerous to his own service or service of other
customers.
5.12.045.4 Fraud -the District may discontinue service without notice or refuse service if the
customer's actions or the condition of his premises is such as to indicate his intent to defraud
the District.
5.12.045.5 Failure to establish or re-establish credit-the District may discontinue or refuse
service if customer fails to establish credit in accordance with the rules and regulations.
5.12.045.6 Failure to comply with the District's rules - the District may disconnect,
discontinue or refuse service if the customer does not comply with the District Rules and
Regulations.
5.12.045.7 Abandoned building or residence-the District may discontinue or refuse service
to any building with the appearance of being abandoned, i.e., a look of being deserted,
windows broken, doors in disrepair, or the general appearance of not being lived in, etc.
Such discontinuance will remain in effect until all conditions and fees are met regarding a
new service, and inspected and approved by the proper building authorities.
5.12.045.8 Condemned building or residence-the District may discontinue or refuse service
to any building that has been condemned by the proper state, county or governmental
authorities. Such discontinuance will remain in effect until all conditions and fees are met
regarding a new service, and inspected and approved by the proper building authorities.
5.12.045.9 Disconnected meter on a building or residence-the District may discontinue or
refuse service to any building which has been disconnected at the meter for a period of one
year. The District will attempt to notify the last known (to the District) customer or owners 30
days before discontinuance. Meters may have been disconnected for any reason within
these rules, or ordered disconnected by proper state, county or governmental authorities.
Such discontinuance will remain in effect until a new application for service and associated
fees are made. Service must be inspected and approved by the proper building authorities.
(Electric Rule 19, MO88-181)
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In those instances where the District discontinues service to a customer, with or without
notice, service shall not be restored until such time as the customer has taken the necessary
corrective action, as determined by the District, and paid all bills and charges then due the
District, in addition to the reconnection charge.
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5.12.050.4 Restoration during other than regular working hours - upon the request of a
customer to restore service hereunder at a time other than during regular working hours,the
District will attempt to make the reconnection but shall be under no obligation to do so,
unless an emergency exists. In the event the District restores service at a time other than
during regular working hours, the customer shall pay to the District a reconnection charge as
set forth in the Miscellaneous Fee Schedule. If conditions require the use of a backhoe or
other heavy equipment to effect the disconnect and/or reconnect, the customer shall be
required to pay the actual time charges, including labor, material, equipment and applicable
overheads, in lieu of the customary fee set forth in the Miscellaneous Fee Schedule.
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(Water Rule 19, Ord. 8204) (Resolution 2003-15)
5
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Customer shall be responsible for payment of the current connection fee for a new service,
exclusive of the transformer and meter costs. Facilities fees will not be charged.
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payment of the current connection fee for anew service of similar configuration. Fees shall
be exclusive of the transformer and meter costs of the previous service.
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It includes, but is not limited to, the cost of material, labor, overhead, administrative and
general charges to provide the service conductor/cable and account set-up costs.
5.20.010.2(A) Temporary service to become permanent single phase -overhead - The
connection fee is based on labor and overhead to install the overhead service conductor
from the District's overhead distribution system to the applicants temporary power pole (not
to exceed 200' in length) plus the cost of material used for the temporary service which
cannot be made a part of the permanent service. The fee will include set-up and
administrative costs, and is made a part of the permanent single phase connection fee.
The cost of the meter, transformer, overhead conductor and permanent connection transfer
and are included in the permanent overhead service connection fee.
5.20.010.2(B)
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Temporary service to become permanent single phase-underground -The connection fee is
based upon the labor and overhead for the installation and subsequent removal of the
temporary service. It includes the cost of all material used for the overhead service drop in
addition to set-up and administrative costs, and is made a part of the permanent, single
phase connection fee.
The cost of the meter, transformer, underground cable and permanent connection are
included in the permanent underground service connection fee.
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5.20.010.2(C) Temporary service to become permanent three phase - overhead or
underground - The connection fee is based upon the labor and overhead for the installation
and subsequent removal of the temporary single phase service. It includes the cost of all
material used for the overhead service drop in addition to set-up and administrative costs.
The cost of the permanent three phase service connection is charged at actual costs.
(Res 8454)
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5.20.020.1 Single phase:
5.20.020.1(A) The metering portion of the connection fee is based upon the installation of
one single phase, 120/240, Class 200 self contained meter. Should the service require more
complex metering, the customer shall be liable for actual costs in excess of the
aforementioned single phase meter.
5.20.020.1(B) The transformer costs are based upon the service being allowed with 1/8 of
the installed cost of a 50 KVA transformer. In the event that a customer's service requires a
greater portion of the installed cost than is allowed for in the current connection fee, the
connection fee may be adjusted to include the excess cost. Should the service require a
non-standard transformer, the applicant may be required to provide same.
5.20.020.1(C) The connection fee allows for up to 100 feet of service cable for underground
services. The applicant will be required to pay for the installed cost of the service cable in
excess of 100 feet.
5.20.020.1(D) The customer may receive temporary service for construction purposes by
paying an increased permanent connection fee.
5.20.020.2 Three phase:
5.20.020.2(A) The connection fee for three phase service will include the actual cost of
material, labor, overhead, general and administrative costs to provide the service
conductor/cable, metering, transformer and the account set-up costs.
5.20.020.2(B) The meter, transformers, conductor/cable and material will be charged at
actual costs, or provided by the applicant, at the discretion of the District.
(Res. 8454)
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Facilities Fees
5.20.040.1 Section One — Legislative Findings
The District must expend its water and electric facilities in order to maintain current
standards of public health if new development is to be accommodated without decreasing
current standards of public health.
The imposition of facilities fees is one of the preferred methods of ensuring that development
bears a proportionate share of the cost of water and electric facilities necessary to
accommodate such development. This must be done in order to promote and protect the
public health, safety and welfare.
Connecting to the District water and/or electric system will create a need for the construction,
equipping or expansion of water and electric facilities.
The fees established by Section Seven are derived from, are based upon and do not exceed
the costs of providing additional water and electric facilities necessitated by the connection to
the District's water and electric systems.
The report entitled "Connection and Facilities Fee Analysis" dated 1986 sets forth a
reasonable method and analysis for the determination of the impact of new development on
the need for and costs for additional water facilities within the Truckee Donner Public Utility
District.
The report entitled "Electric Facilities Fee Analysis," dated 1989 sets forth a reasonable
method and analysis for the determination of the impact of new development on the need for
and costs for additional electric facilities within the Truckee Donner Public Utility District.
The Truckee Donner Public Utility District has accepted water facilities from the developer of
the Tahoe Donner Subdivision which will allow for its complete build-out. These facilities
were inter-tied with the existing integrated water system and therefore provided an excess
capacity. This capacity is ultimately for the use of the Tahoe Donner Subdivision at its build-
out. Because the excess capacity is so great, the District has chosen not to replicate existing
excess facilities. The District has accepted, and will continue to accept, contributions for
future construction from subsequent new development with the understanding that new
development is borrowing the existing excess capacity. The funds collected will be used for
construction of facilities at such time as they are deemed necessary,which will be dependent
upon the build-out of Tahoe Donner. Because of this excess capacity, the funds collected for
replacement of "borrowed" facilities will be used at a period in time which may exceed the
five year limitation as identified in Section Eleven, Paragraph (A)
5.20.040.2 Section Two — Short Title, Authority And Applicability
The adopting ordinance (No. 8903) shall be known and may be cited as the"Truckee Donner
Public Utility District Water and Electric Facilities Fee Ordinance."
The Board of Directors of the Truckee Donner Public Utility District adopted the ordinance
pursuant to the Public Utility District Act within the Public Utilities Code of the State of
California.
The rules included herein which were adopted by ordinance shall apply within the
boundaries of the Truckee Donner Public Utility District to parcels served by the Truckee
Donner Public Utility District water and/or electric systems.
5.020.040.3 Section Three — Intents and Purposes
These rules are intended to assist in the implementation of the Truckee Donner Public Utility
District Master Plan.
The purpose of these rules is to assure that new development bears a proportionate share of
the cost of capital expenditures necessary to provide water and electric facilities within the
Truckee Donner Public Utility District service area.
5.020.040.4 Section Four— Rules of Construction
These provisions shall be liberally construed so as to effectively carry out their purpose in
the interest of the public health, safety and welfare.
For the purposes of administration and enforcement of this code, unless otherwise stated in
this code, the following rules of construction shall apply to the text of this code:
In case of any difference of meaning or implication between the text of this code and any
caption, illustration, summary table or illustrative table, the text shall control.
The word "shall" is always mandatory and not discretionary; the word "may" is permissive.
Words used in the present tense shall include the future; and words used in the singular
number shall include the plural and the plural the singular, unless the context clearly
indicates the contrary.
The phrase "used for" includes "arranged for," designed for," "maintained for," or occupied
for."
The work word "person" includes an individual, a corporation, a partnership, an incorporated
association or any other similar entity.
Unless the context clearly indicates the contrary, where a regulation involves two(2) or more
items, conditions, provisions, or events connected by the conjunction "and," "or" or
"either...or," the conjunction shall be interpreted as follows:
"And" indicates that all the connected terms, conditions, provisions or events shall apply.
"Or" indicates that the connected items, conditions, provisions or events may apply singly or
in any combination.
"Either...or" indicates that the connected items, conditions, provisions or events shall apply
singly but not in combination.
The word "includes"shall not limit a term to the specific example but is intended to extend its
meaning to all other instances or circumstances of like kind or character.
"General Manager" means the General Manager of the Truckee Donner Public Utility District
or the District representative that he/she may designate to carry out the administration of
this code.
5.20.040.5 Section Five - Definitions
"Capital Equipment" is equipment with an expected use life of three years or more.
"Connection to the Water and/or Electric System" is the physical connect of a building,
structure or use of land to the District's water and/or electric lines, no matter if such
connection is made through or by intermediate lines.
"Electric Facilities" are defined as the individual distinct components within the electric
system such as transformers, poles, cable and conductor.
"Electric System" is defined as the integrated network that distributes electricity throughout
the District to its customers.
"Applicant" is a person applying for connection to the District's water and/or electric system.
"Water Facilities" are defined as the individual distinct components within the system such as
a source, storage tank, disinfection equipment, booster pump station or pipeline.
"Water System" is defined as the integrated network that supplies, disinfects, transmits,
stores and distributes water throughout the District to its customers.
5.20.040.6 Section Six - Imposition of Water and Electric Facilities Fees
When computing a fee pursuant to this code, the District shall prepare and retain a written
memorandum containing the following information:
Identify the purpose of the fee.
Identify the use to which the fee is to be put. If the use is financing public facilities, the
facilities shall be identified. The identification may, but need not, be made by reference to
a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public facilities
for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type of
development project on which the fee is imposed.
Determine howthere is a reasonable relationship between the need forthe publicfacility and
the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee and the
cost of the public facility or portion of the public facility attributable to the development on
which the fee is imposed.
Any person who, after the effective date of this code seeks to connect to the Truckee Donner
Public Utility District water system is hereby required to pay a water facilities fee in the
manner and amount set forth in this code.
Any person who, after the effective date of this code seeks to connect to the Truckee Donner
Public Utility District electric system is hereby required to pay an electric facilities fee in the
manner and amount set forth in this code.
5.20.040.7 Section Seven -Computation of the Amount of Water and Electric Facilities
Fees
When computing a fee pursuant to this code, the District shall prepare and retain a written
memorandum containing the following information:
Identify the purpose of the fee.
Identify the use to which the fee is to be put. If the use is financing public facilities, the
facilities shall be identified. The identification may, but need not, be made by reference to
a capital improvement plan, may be made in applicable general or specific plan
requirements, or may be made in other public documents that identify the public facilities
for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type of
development project on which the fee is imposed.
Determine how there is a reasonable relationship between the need for the public facility and
the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee and the
cost of the public facility or portion of the public facility attributable to the development on
which the fee is imposed.
At the option of the applicant, the amount of the water and/or electric facilities fee may be
determined by the District's facilities fee schedules in effect at the time of application. Said
fee schedules have been attached hereto as in Appendix A, pages 7 and 9 and are
incorporated herein by reference.
In the case of change of use, redevelopment or expansion or modification of an existing use
which requires a new, replacement, or additional connection to the District's water system,
the facilities fee shall be based upon the net increase in the size of the meter for the new
connection over the size of the meter for the previous connection.
In the case of change of use, redevelopment, or expansion or modification of an existing use
which requires a new, replacement or additional connection to the District's electric system,
the facilities fee shall be based upon the net increase in the amperage and voltage of the
electrical panel for the new connection over the amperage and voltage of the previous
electrical panel.
If an applicant opts not to have the facilities fee determined according to paragraph A of this
section, then the applicant shall prepare and submit to the General Manager an independent
fee calculation study for the land development activity for which a connection to the District's
water and/or electric system is sought. The independent fee calculation study shall follow the
prescribed methods and formats for the study established by the Guidelines and Procedures
Manual adopted by motion of the Board of Directors of the Truckee Donner Public Utility
District. The documentation submitted shall show the basis upon which the independent fee
calculation was made. The General Manager shall consider the documentation submitted by
the applicant but is not required to accept such documentation as he/she shall reasonably
deem to be inaccurate or not reliable and may, in the alternative, require the applicant to
submit additional or different documentation for consideration. If an acceptable independent
fee calculation study is not represented, the applicant shall pay water and electric facilities
fees based upon the schedule referenced in paragraph A of this section If an acceptable
independent fee calculation study is presented, the General Manager may adjust the fee to
that appropriate to the particular development. Determinations made by the General
Manager within ten (10) days of the General Manager's determination.
5.20.040.8 Section Eight - Payment of Fee
The applicant shall pay the water and electric facilities fee required by this code to the
General Manager or his designee prior to connection to the District's water and/or electric
system.
All funds collected shall be properly identified by and promptly transferred for deposit in the
appropriate Water and Electric Facilities Fee Trust Fund to be held in separate accounts as
determined in Section 5.20.040.10 of this code and used solely for the purposes specified in
this code.
5.20.040.9 Section Nine - Water and Electric Facilities Fees Trust Funds Established
There are hereby established two (2) separate Facilities Fee Trust Funds: (1) the Water
Facilities Fee Trust Fund and (2) the Electric Facilities Fee Trust Fund.
Funds withdrawn from these accounts must be used in accordance with the provisions of
Section 5.20.040.10 of this code.
5.20.040.10 Section Ten - Use of Funds
Funds collected from water and electric facilities fees shall be used solely for the purpose of
acquiring, equipping and/or making capital improvements to water and electric facilities
under the jurisdiction of the Truckee Donner Public Utility District and shall not be used for
maintenance or operations.
Funds from the Water Facilities Fee Trust Fund may only be used for water facilities
purposes and funds from the Electric Facilities Fee Trust Fund may only be used for electric
facilities purposes. Funds shall be expended in the order in which they are collected.
In the event that bonds or similar debt instruments are issued for advanced provision of
capital facilities for which water and electric facilities fees may be expended, facilities fees
may be used to pay debt service on such bonds or similar debt instruments to the extent that
the facilities provided are of the type described in 5.20.040.10A above.
At least once each fiscal period, the General Manager shall present to the Board of Directors
a proposed capital improvement program for water and electric facilities, assigning funds,
including any accrued interest, from the several Water and Electric Facilities Fee Trust
Funds to specific water and electric facilities improvement projects and related expenses.
Monies, including any accrued interest, not assigned in any fiscal period shall be retained in
the same Water and Electric Facilities Fee Trust Funds until the next fiscal period except as
provided by the refund provisions of this code.
Funds may be used to provide refunds as described in Section 5.20.040.11.
Funds may be used to rebate developer costs for providing water and/or electric capital
facilities in excess of the capacity required to the individual developer making the provision.
Any rebates must be pursuant to a refunding agreement between the developer and Truckee
Donner Public Utility District after the effective date of this code. Prior refunding agreements
may be re-negotiated in order to bring such agreements into accord with the provisions of
this code.
5.20.040.11 Section Eleven - Refund or Encumbrance of Fees Paid
Any funds not expended or encumbered by the end of the calendar quarter immediately
following five (5) years from the date the water and/or electric facilities fee was paid shall,
upon application of the then current landowner, be returned to such landowner with interest
at the rate of six percent (6%) per annum, provided that the landowner submits an application
for a refund to the General Manager of the Truckee Donner Public Utility District within one
hundred eighty (180) days of the expiration of the five (5) year period.
The District may, however, encumber funds prior to the end of the calendar quarter
immediately following five (5) years from the date the water and/or electric facilities fee was
paid. The District may make determinations that, in the interest of proper system expansion,
and in order not to replicate facilities such as those identified under Section 5.20.040.1 G,
5,20.040.1 G, funds may be held ina excess of five (5) years. Once said determinations are
made, the District shall thereafter review said determinations on an annual basis.
5.20.040.12 Section Twelve - Exemptions and Credits
The following shall be exempted from payment of the facilities fee:
Alterations or expansion of an existing building where no additional or larger water
connections are requested and where the use is not changed.
Alterations or expansion of an existing building where no additional or greater capacity
electrical panels are requested and where the use is not changed.
The replacement of a building or structure with a new building or structure of the same size
and use where no additional or larger water connections are requested and where the
use is not changed.
The replacement of a building or structure with a new building or structure of the same size
and use where no additional or greater capacity electrical panels are requested and
where the use is not changed.
Any claim of exemption must be made no later than the time of application for connection to
the District's water and/or electric system. While it is inherently the applicant's responsibility
to claim an exemption, the District will make every effort to notify the applicant if he is subject
to an exemption.
Credits:
Water and electric facilities capital improvements may be offered by the applicant as total or
partial payment of the required facilities fee. The offeror must request a water and electric
facilities fee credit. If the General Manager accepts such an offer, whether the
acceptance is before or after the effective date of this code, the credit shall be
determined and provided in the following manner:
Credit for the dedication of land shall be valued at:
One hundred fifteen (115) percent of the most recent assessed value by the Nevada
or Placer County Appraiser, or
By such other appropriate method as the Board of Directors may have accepted prior
to the effective date of this code for particular water and electric facilities
improvements, or
By fair market value established by private appraisers acceptable to the District.
Credit for the dedication of water and electric facilities land shall be provided when
the property has been conveyed at no charge to, and accepted by, the District in a
manner satisfactory to the Board of Directors.
Applicants for credit for construction of water and electric facilities improvements shall
submit acceptable engineering drawings and specifications and construction cost
estimates to the General Manager. The General Manager shall determine credit for
construction based upon either these cost estimates or upon alternative engineering
criteria and construction cost estimates if the General Manager determines that such
estimates submitted by the applicant are either unreliable or inaccurate. The General
Manager shall provide the applicant with a letter or certificate setting forth the dollar
amount of the credit, the water and electric facilities fee component(s) to which the
credit will apply the reason for the credit, and the legal description or other adequate
description of the project or development to which the credit may be applied. The
applicant must sign and date a duplicate copy of such letter or certificate indicating
his agreement to the terms of the letter or certificate and return such signed document
to the General Manager before credit will be given. The failure of the applicant to sign,
date and return such document within sixty (60) days shall nullify the credit.
Except as provided in Section 5.20.040.1213 below, credit against facilities fees
otherwise due will not be provided until:
The construction is completed and unconditionally accepted by the District, or
A suitable maintenance and warranty bond is received and approved by the General
Manager, when applicable.
Credit may be provided before completion of specified water and electric facilities
improvements if adequate assurances are given by the applicant that the standards
set out in Section 5.20.040.1213 above will be met and if the applicant posts security
as provided below for the costs of such construction. Security in the form of a
performance bond, irrevocable letter of credit or escrow agreement shall be posted
with and approved by the General Manager inn an amount determined by thee
General Manager. If the water and electric facilities construction project will not be
constructed within one (1) year of the acceptance of the offer by the General
Manager, the amount of the security shall be increased by ten (10) percent
compounded, for each year of the life of the security. The security shall be reviewed
and approved by the General Manager prior to acceptance of the security by the
District. If the Water and electric facilities construction project is not to be completed
within five (5) years of the date of the applicant's offer, the Board of Directors must
approve the water and electric facilities construction project and its scheduled
completion date prior to the acceptance of the offer by the General Manager.
Any claim for credit must be made no later than the time of application for connection. While
it is inherently the applicant's responsibility to claim the credit, the District will make every
effort to notify the applicant that a credit may be available. Any claim not so made shall
be deemed waived.
Credits shall not be transferable from one project or development to another without the
approval of the Board of Directors.
Credits shall not be transferable from one component of the water and electric facilities fee to
another component of this fee.
Determinations made by the General Manager pursuant to the credit provisions of this
section may be appealed to the Board of Directors by filing a written request with the
General Manager within ten (20) days of the General Manager's determination.
5.20.040.13 Section Thirteen - Review
The fees contained in Section 5.20.040.7A shall be reviewed by the Board of Directors at
least once each fiscal period.
5.20.040.14 Section Fourteen - Enforcement Provision
Truckee Donner Public Utility District shall have the power to sue in civil court to enforce the
provisions of this code.
5.20.040.15 Section Fifteen - Severability
If any section, phrase, sentence or portion of this code is for any reason held invalid or
unconstitutional by any court of competent jurisdiction, such portion shall be deemed a
separate, distinct and independent provision and such holding shall not affect the validity of
the remaining portions thereof.
5.20.040.16 Section Sixteen - Conflict
In the event of any conflict between this code and state law, including Government Code
Sections 66000-66009, state law shall control.
5.20.040.17 Section Seventeen - Effective Date
This code shall become effective on December 6, 1989.
(Ord. 8903)
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electric
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permanent
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and the District's connection fee schedule has been amended during that two-year period.
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This rule shall apply to those applicants who have previously paid connection fees but have
not yet received permanent service. Such applicants may be subject to payment of
increased connection fees if the permanent connection has not been made within one year
from the effective date of this rule.
(Res. 8454,Res. 2001-36, MO 2001-142)
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- Schedules GS-2A and GS-
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Schedule D
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Tabs : 3. 44", Left
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(Ord. 8119)
5.24.010.2 The monthly fuel charge to the customers will consist of the factor billed by the
wholesale supplier plus a calculated line loss percentage.
5.24.010.3 Adjustments made to the previously billed fuel charge figure by the wholesale
supplier will be averaged on a six-month basis with the current monthly fuel charge added to
and averaged with the previous five months charges.
(Res. 8146)
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(Ord. 8119)
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GS-1
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(Ord. 8210)
5.24.020.2 The monthly fuel charge to the customers will consist of the factor billed by the
wholesale supplier plus a calculated line loss percentage.
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5.24.020.3 Adjustments made to the previously billed fuel charge figure by the wholesale
supplier will be averaged on a six-month basis with the current monthly fuel charge added to
and averaged with the previous five months charges.-
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(Res. 8146)
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(Ord. 8120)
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GS-2A
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general
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5.24.030.5(A) Current period's measured demand;
5.24.030.5(B) 50% of the highest billing demand established during the preceding eleven
months; or
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5.24.030.5(C) 50% of the contract demand.
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5.24.030.6 Primary service discount- If, at the discretion of the District, service is supplied
at the primary voltage available, the demand and energy charges of the applicable rate
above shall be reduced by 2 1/2%.
5.24.030.7 Primary metering discount- If, at the discretion of the District, service is metered
at the primary voltage available, the demand and energy charges of the applicable rate
above shall be reduced by 2 112%.
5.24.030.8 Power factor adjustment - The District, at its discretion, may adjust the energy
and demand charges to correct for average power factors above or below 85%. Such
adjustments will be made by increasing or decreasing the energy and demand charges by
15% for each 1% or major fraction thereof by which the average power factor is greater or
less than 85% lagging
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5.24.030.9 Fuel clause adjustment- Bills computed in accordance with the foregoing rates
and charges are subject to adjustment for charges in the cost of fuel pursuant to Schedule
FCA.
5.24.030.10 Terms of agreement - A contract will be required as a condition of service for
not less than three years
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(Ord. 8121)
5.24.030.12 The monthly fuel charge to the customers will consist of the factor billed by the
wholesale supplier plus a calculated line loss percentage.
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5.24.030.13 Adjustments made to the previously billed fuel charge figure by the wholesale
supplier will be averaged on a six-month basis with the current monthly fuel charge added to
and averaged with the previous five months charges.
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(Res. 8146)
5.24.040 Miscellaneous Services - Any customer requesting work for their sole
convenience will be charged in accordance with the Miscellaneous Electric Service Fee
Schedule.
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(Electric Rule 25; Res. 8405)
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5.28.010 Water Service Fees - Any customer requesting work for their sole convenience
will be charged the actual cost of the service performed, including material, labor, equipment
and overhead, and in no instance less than $25. This policy is applicable, but not limited to,
the following services:
5.28.010.1 Relocation of water services.
5.28.010.2 Disconnection or reconnection of service.
5.28.010.3 If a customer requests the water to be shut off and/or reconnected because of
frozen pipes, there is no charge during regular business hours.
5.28.010.4 If a customer backfills the trench when installing a new service prior to the
District installing its facilities.
(Res. 8406)
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5.28.020 Connection Fee-The connection fee is a charge made by the District to establish
a new service. It includes, but is not limited to, the costs of material and labor to provide an
appropriate water meter and hardware when required as well as the cost of preparing all
necessary forms and cards related to providing water service, and contribution to a restricted
fund for future water metering within the District.
(MO86-162)
5.28.030 Tapping Fee - The tapping fee is a charge made by the District based upon the
expense of material and labor to provide an applicant's service pipe and connect it to the
District's water mains.
(MO86-162)
5�1a4Q=��s=sae--=Tf�#ac��nf�a�c�ntoL��e Dada-b�#t��-+st��#r�raus�4k►�
applicant's pro rata share of the cost of the existing supply facilities and any expansions or
additions thereof which are required to serve the applicant. The cost of future source and
storage facilities shall be included in the facilities fee in order to maintain an equitable
distribution of benefits received between present and future service connections
(MO86-162)
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CHAPTER 5.33
FINANCING OF CUSTOMER EFFICIENCY PROJECTS
Sections:
5.33.010 Purpose
5.33.020 Conditions
5.33.010 Purpose-The General Manager of the District is authorized to assist customers in
financing energy and water efficiency projects that help improve electric system load factor
and that create or enhance jobs in the local Truckee area.
5.33.020 Conditions - The financing provided for in Section 5.33.010 will be limited to the
following conditions.
5.33.020(A) The efficiency project may expand or enhance existing employment within the
TDPUD area.
5.33.020(B) The project is estimated to improve the District electric system monthly and
annual load factor.
5.33.020(D) The amount financed shall not be less than $5,000 or greater than $25,000.
5.33.020(E) The financing shall bear an interest rate equivalent to a typical residential home
equity loan in the Truckee area and shall comply with any law relating to interest rates
charged by a public utility district in California.
5.33.020(F) The financing shall be secured by a first or second lien superior to any other
liens or encumbrances evidenced by a policy of title insurance on the project. TDPUD will
consider a third lien on property which retains a 20% unencumbered equity after the third.All
loans will require an appraisal to determine the property's current value to be paid by the
loan applicant. This paragraph shall be accomplished through the recording of a Deed of
Trust and Assignment of Rents.
5.33.020(G) Financing is limited to the purchase and installation of the operational
components of the energy or water efficiency project. In the case of ground source heat
pump systems, the heat pump, ground loops, loop to heat pump tie-in and central ducting are
all considered operational components. Hydronic heating in place of central distribution
distribution (ducting) and electric water heating tied into the ground source heat pump are
also eligible. Conservation measures such as attic insulation and double-pane windows may
be eligible if they meet the criteria in this policy. Components for the construction of a
mechanical room, soffits, etc., are non-essential to the operation of efficiency projects and
are, therefore, not eligible for financing under this policy.
CHAPTER 5.34
FINANCING OF FEES AND/OR LINE EXTENSIONS
Sections:
5.34.010 Purpose
5.34.020 Conditions
5.34.010 Purpose - The General Manager of the District is authorized to assist certain
commercial and industrial developments that help improve electric system load factor and
that are likely to create or retain jobs in the local Truckee area by entering into development
agreements that provide for the financing of electric and water line extensions, connection
and facilities fees.
5.34.020 Conditions - The financing provided for in Section 5.34.010 will be limited to the
following conditions.
5.34.020(A) The development shall be for commercial or industrial projects that expand or
retain employment within the TDPUD area.
5.34.020(B) The development is estimated to improve the District electric system monthly
and annual load factor.
5.34.020(C) The term of financing shall not exceed five (5) years.
5.34.020(D) The amount financed shall not be less than $25,000 or greater than $100,000.
Break(Next Page)====_________=_____________________________________
5.34.020(E) The financing shall bear an interest rate equal to a typical high grade
commercial construction loan in the Truckee area and shall comply with any law
relating to interest rates charged by a public utility district in California.
5.34.020(F) The financing shall be secured by a first lien superior to any other liens
or encumbrances evidenced by a policy of title insurance on the project. This
paragraph shall be accomplished through the recording of a Deed of Trust and
Assignment of Rents.
(Reso. 9241)
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5.36.020.3 When a business is operated in conjunction with a family residence or
domestic service and the electric and/or water service for each purpose cannot be
readily separated, the rate schedule shall be determined as follows:
If less than 10% of the estimated consumption is utilized for business purposes, the
domestic rate shall apply; conversely, if over 10% of the estimated consumption is
used for business purposes, the commercial rate shall apply. NOTE: WHO
DECIDES % USE FOR BUSINESS VS. HOME?
5.36.020.4 The District reserves the right to make the final determination of the
applicable rate schedule.
(Electric Rule 3; Res. 8430)
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5.39.021 Conservation Rebate Program rebates
5.39.021.01The building efficiency measures are eliminated
5.39.021.02The rebate for installation of ground source heat pumps is limited to
$1,000.
5.39.021.03The rebate on high efficiency clothes washers is limited to $50, and
5.390.21.04The rebate on high efficiency refrigerators in limited to $50.
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NOTE: THOUGH COMPLAINTS ARE RARE,WE SHOULD REVIEW THIS ENTIRE
PROCESS. COMPLAINTS ARE NOT CURRENTLY HANDLED AS DESCRIBED IN
THIS SECTION.
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the General Foreman or the Office Manager.
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filed on a pending board which will be
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submitted to the Manager for his review.
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CHAPTER 5.52
PRIVATELY OWNED FACILITIES
Sections:
5.52.010 Upgrades and acceptance
5.52.010 Upgrades and acceptance - It is the intent of this policy to establish a
manner in which privately owned facilities which are not in compliance with District
specifications and standards may be upgraded and then accepted by the District for
ownership, operation and maintenance. It is the intent of this policy that such
upgrading be handled in a manner that is equitable to the District and to property
owners, and to shift a portion of the initial cost of upgrading the facilities from property
owners to the District.
5.52.010.1 Existing users shall pay only their proportional share of the cost of the
upgrade of the private facilities. The District shall pay the expense of the upgrade
with respect to undeveloped lots. Thereafter, when the owners of the undeveloped
lots apply to the District for service, the District shall charge such owners their
proportional share of the upgrade.
5.52.010.2 The District will continue to provide service through private facilities that
do not meet District specifications only if the current users execute a recordable
agreement committing to upgrade the facilities, and share their proportional cost of
the upgrade, according to the policy contained herein.
(Res. 8472)
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5.55.010.1 Promotional TDPUD staff can select a few promotional items that can be given out to
remind TDPUD water customers to use landscape water wisely.Some ideas include: water use
charts,conservation coloring books, balloons, refrigerator magnets, pencils,stickers,etc.
Water Conservation Measures-TDPUD can provide the following landscape water conservation
devices to give to customers to conserve landscape water: low-cost irrigation timing controls,
low-water use plant seeds,etc.Staff can approach other agencies to see if they may be willing to
partner with TDPUD in this effort.
5.55.010.2 Low-Water Use Demonstration Gardens Staff has already worked with the community
to develop a low-water use demonstration garden at the old Chamber site,soon to be a deli.The
demonstration garden uses low-water using plant types as well as a drip irrigation system.There
is also a native species demonstration garden at Truckee High School.
Award Gardens- TDPUD can sponsor a contest among existing and new homeowners and
businesses in developing beautiful gardens with native and/or low-water plant materials. This
could be done in conjunction with existing activities like the American Association of University
Women garden tours.
5.55.010.3 Low-Water Use Landscape Workshops Staff can organize Low-Water use Landscape
workshops that will feature low-water use plant species including native plants,waterconserving
irrigation systems and controls.The workshops will discuss watering strategies to avoid under
and over-watering and how to properly plant plants.There can be a raffle atthe workshops where
PUD water customers can win landscape water conservation measures.
5.55.010.4 Participation in Events The water bottles will be distributed at the TDPUD, Truckee
Home&Building Show,the Recreation&Park District's Summer Music Series Concerts and other
appropriate Truckee events.
5.55.010.5 Marketing
5.55.010.5(a)Print-TDPUD will develop a print ad on Water Wise Landscaping practices that will
go in the Sierra Sun, Moonshine Ink, etc. This can be done in cooperation with landscapers.
Landscaper involvement in developing a successful program is essential.
5.55.010.5 (b) TV Commercials- TDPUD will work with a local video company to produce
commercials asking TDPUD customers to voluntarily use landscape water wisely. We can run
these on Sierra Lifestyles and Channel 6.This can be done in cooperation with landscapers and
other appropriate "partners".
5.55.010.5 (c) Marketing Concepts: 1) General concept-Water Conservation protects Truckee's
high quality water for generations to come-promote TDPUD"water bottle".2) Efficient Outdoor
Water Use- Promote Low-water use landscaping and controls.
M003-13
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