HomeMy WebLinkAbout15 Customer Care Programs Agenda Item # 15
TRUCKEE DONNER
Public Utility District
WORKSHOP
To: Board of Directors
From: Mary Chapman
Date: May 06, 2009
Subject: TDPUD Customer Assistance Programs
1. WHY THIS MATTER IS BEFORE THE BOARD
This workshop item is before the Board to solicit feedback and direction regarding the
District's current customer assistance programs and the proposed Low Income -
Energy Saving Program (LI-ESP).
2. HISTORY
The District has a series of customer assistance programs designed to help
customers manage their energy bills. Staff has been reviewing existing programs and
investigating potential new programs to further strengthen the District's support of our
most vulnerable customers. This is the second in a series of Board workshops to
discuss the current and proposed customer assistance programs. The previous
workshop focused on the existing Equal Payment Plan and Staff was directed to
modify the Bill Amortization program.
3. NEW INFORMATION
Staff has been developing the scope for a proposed Low Income - Energy Saving
Program (LI-ESP). LI-ESP is proposed as a combination of direct low-income
assistance in the form of an energy voucher (worth approximately 1-months winter bill)
in combination with a mandatory free energy survey of the customers residence
(including free lighting and other measures). Proposed low-income qualification levels
along with information on the TDPUD Customer Assistance Programs and the LI-ESP
will be discussed as part of the Board meeting presentation.
4. FISCAL IMPACT
Sufficient funds exist within the Board approved FY09 Budget for these programs.
5. RECOMMENDATION
Receive this report and provide direction to Staff.
Mary ChapWan Michael D. Holley
Administrative Services Manager General Manager