The URL can be used to link to this page

Home My WebLink About#13 2024 Employee Survey Results AGENDA ITEM #13 Public Utility District m MEETING DATE: July 17, 2024 TO: Board of Directors FROM: Jillian Steward, Human Resources Director SUBJECT: 2024 Employee Survey Results APPROVED BY: Brian C. Wright, General Manager RECOMMENDATION: Receive this presentation and provide input to staff. BACKGROUND: Since 2022, Probolsky Research, LLC has conducted employee satisfaction surveys for the District to gain feedback from staff on job satisfaction, work environment, training and development opportunities, resources, pay, benefits and more. Each year, the results from the survey are shared with staff and used by leadership to assist in the District's strategies relating to our staff development and culture. ANALYSIS AND BODY: This informational workshop will present the results of our 2024 Employee Satisfaction Survey. GOALS AND OBJECTIVES: District Code 1 .05.020 Objectives: 1. Responsibly serve the public. 2. Provide a healthy and safe work environment for all District employees. 3. Provide reliable and high quality water supply and distribution system to meet current and future needs. 4. Provide reliable and high quality electric supply and distribution system to meet current and future needs. 5. Manage the District in an environmentally sound manner. 6. Manage the District in an effective, efficient and fiscally responsible manner. District Code 1 .05.030 Goals: 1. Manage for Financial Stability and Resiliency 2. Environmental Stewardship: Create a sustainable resilient environment for all our communities. 3. Engage with our customers and communities in a welcoming and transparent way to Page 1 of 2 Page 123 of 180 identify opportunities. 4. Take the best of private sector thinking to modernize the utility and add value to our communities. 5. Developing an inclusive culture drives organizational integration and success. FISCAL IMPACT: None ATTACHMENTS: 1. TDPUD - Employee Survey 2024 Page 2 of 2 Page 124 of 180 Truckee Donner Public Utioll" District Employee Survey Results Presentation May 2024 PROBOLSKY Market and Opinion Research RESEARCH PROROISKY PROBOLSKY RESEARCH San Francisco Newport RESEARCH 100 Pine Street Suite 1250 San Francisco CA • : 1 : 1 • • : • 1 1 12) 559_0270 Page 125 of 180 Truckee Donner Public Utility District - Employee Survey Survey Methodology* DetailsSurvey Sample The employee database was secured from the Truckee Donner Mode Online (email) Public Utility District. Language English Length 6 minutes Data Collection Explained Interviews were conducted online, and participants were invited Target Respondents Truckee Donner Public Utility District employees by email. The online survey was accessible by computer, tablet, and smart phone. Survey Fielding April 8 - May 3, 2024 Security measures precluded individuals from completing the survey more than once. Survey Participants 49 (64% participation) Probolsky Research is a Latina-and woman-owned market and opinion research firm with corporate, election, government, and non-profit clients. PROBOISKY RESEARCH "Due to rounding, totals shown on charts may not add up to 100% Page 126 of 180 86% are satisfied with their current j ob at the Truckee Donner Public Utility District Question 1: Agree or disagree: I am satisfied with my current job at the Truckee Donner Public Utility District. 3% 85.7% .1% +Agree 85.7% t D isagree 4% Unsure 8.2 3.4% ti 6.1% 2022 2023 2024 6.1% 8.2% Agree Disagree Unsure PRO1301SNY RF SFALtG7C Page 127 of 180 84% agree that they are a part of something meaningful at the Truckee Donner Public Utility District Question 2: Agree or disagree: I am part of something meaningful at the Truckee Donner Public Utility District. 85.5% ° 83.7% 83.7% tAgree t D isagree 12 7% Unsure 8.2% 1.7% 2022 2023 2024 8.2% 8.2% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 128 of 180 86% agree that they feel valued as an employee Question 3: Agree or disagree: I feel valued as an employee. 85.7% 7 6.4% 0.7% 85.7% tAgree t D isagree 25.! Unsure 23.6 10.2°0 0.0% 3.4% 4.1/o o 2022 2023 2024 10.2% 4.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 129 of 180 86% feel appreciated for the work they do Question 4: Agree or disagree: I feel appreciated for the work I do. 85.7% 72.7% 0.7% —m—Agree 85.7% — Disagree 27.3% 25.9% — Unsure 0 0.0% 3.4°/ 6.1% 2022 2023 2024 8.2% 6.1% Agree Disagree Unsure rxosoisxr L Page 130 of 180 63% know where TDPUD is going as an organization, how they will get there, and the part they can play in making it happen Question 5: Agree or disagree: I feel like I know where we are going as an organization, how we will get there, and the part I can play in making it happen. 0 ---'■ 63.3% 52.7 'Agree 40.0% D bagree 25.9% t U nsu re 63.3% 7.3% 8.2% 6.9% 2022 2023 2024 28.6% 8.2% Agree Disagree Unsure rxosoisxr L Page 131 of 180 9 o% agree that they have job security Question 6: Agree or disagree: I feel that I have job security. 85.5% 89.8% +Agree 89.8% t Disagree Unsure 12.7% �— 5.20%1 8.2% 1.8 2022 2023 2024 8.2% 2.0% Agree Disagree Unsure rxosoisxr L Page 132 of 180 74% agree that theyhave o ortunities for g pp growth an promotions d Question 7: Agree or disagree: I have opportunities for growth and promotions. 69.1% 73.5% .8% +Agree t Disagree 29.1% 27.6% 73.5% 18. ° Unsure 8.6% 1.8% 8.2% 2022 2023 2024 18.4% 8.2% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 133 of 180 98% agree that TDPUD supports the work/life balance of their employees Question 8: Agree or disagree: The Truckee Donner Public Utility District supports the work/life balance of their employees. 98.0% o 78 98.0% .2% +Agree +Disagree Unsure 21.8% 6.9% 2.0 0.0% 2022 2023 2024 0.0% 2.0% Agree Disagree Unsure rxosoisxr L Page 134 of 180 84% agree that they have the resources they need to do their job well Question 9: Agree or disagree: I have the resources I need to do my job well. 84.5% 76.4% 83.7% tAgree 83.7% t Disagree 21.8% Unsure 10.3% 12.2 1.8% 5.2% 4.1% 2022 2023 2024 12.2% 4.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 135 of 180 78% agree that they receive the proper communication to do their job effectively Question 11: Agree or disagree: I receive the proper communication to do my job effectively. 70.9% ►i 77.6% f� 69.0% tAgree 77.6% 31.0% t D isa gree 23.6% f- ,!� Unsure 18.4%o� 5.5 4.1 0.0% 2022 2023 2024 18.4% 4.1% Agree Disagree Unsure rxosoisxr L Page 136 of 180 88% agree that they are provided with the training they need to fulfill their job responsibilities Question 12: Agree or disagree: I am provided with the training I need to fulfill my job responsibilities. 89.1% _ 87.8% 87.8% Agree Disagree Unsure 9.1% 8.6% 1.8% 2.0% 2022 2023 2024 10.2% 2.0% Agree Disagree Unsure rxosoisxr L Page 137 of 180 74 ?/o agree that TDPUD provides an environment where creative ideas are encouraged Question 13: Agree or disagree: The Truckee Donner Public Utility District provides an environment where creative ideas are encouraged. 74.5% 73.5% /o tAgree 73.5% t D isa gree 23.6% 24.1% 1 o Unsure 8.2% 2022 2023 2024 18.4% 8.2% r Agree Disagree Unsure rxosoisxr L Page 138 of 180 82% agree that the culture at TDPUD is caring and supportive Question 14: Agree or disagree: The culture at the Truckee Donner Public Utility District is caring and supportive. 81.6% 70.9% o tAgree 81.6% t D isa gree 29.1% Unsure 22.4 0.0% 10.2 0 8.2% 1.7% 2022 2023 2024 10.2% 8.2% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 139 of 180 94� agree that their ideas are valued by their supervisor/manager Question 15: Agree or disagree: My ideas are valued by my supervisor/manager. 93.9% 76.4% 28% 93.9% tAgree t Disagree 21.8% 15.5% Unsure 1.8% 4.1% 1.7% 2_n%—= 2022 2023 2024 2.0% 4.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 140 of 180 95� of supervisors/managers agree that they regularly seek employee feedback Question 16: Agree or disagree: As a supervisor/manager, I regularly(i.e., weekly, monthly, quarterly, etc.) seek employee feedback. [AMONG SUPERVISORS AND MANAGERS ONLY] 95.0% 81.0% 81.0% 6 95.0% tAgree t D isa gree 14.3% 14.3% Unsure 4.8% 5.0% 0.0% 0.0% 2022 2023 2024 5.0% 0.0% 0.0% Agree Disagree I do not supervise employees Unsure PROSOISICk' RESFIItCIi Page 141 of 180 78% agree that teamwork and collaboration is encouraged by management and embraced by employees at the District Question 17: Agree or disagree: Teamwork and collaboration is encouraged by management and embraced by employees at the District. s.s°i° tAgree 77.6% tDisagree 34.5 Unsure 1 s.3 0 6.9% 6.1% 2023 2024 16.3% 6.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 142 of 180 65% agree that they receive information about changes or important happenings at the District in a timely and effective manner Question 18: Agree or disagree: I receive information about changes or important happenings at the District in a timely and effective manner. 65.3% 56.4% .6% t to ree 41.8% g 34.5% 28 ° tDisagree Unsure 65.3% 1.8% 6.9% 6.1% 2022 2023 2024 28.6% 6.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 143 of 180 69% agree that the District holds effective meetings that add value Question 19: Agree or disagree: The District holds effective meetings that add value. 74.5% 69.4% .3% tAgree 00 t D isa gree 20.0% 24.5 ro Unsure 69.4% 5.5 6.1 2022 2023 2024 24.5% M 0 6.1% Agree Disagree Unsure rxosoisxr L Page 144 of 180 Employees want to receive information by email and at meetings Question 20: How do you want to receive information about changes that impact Truckee Donner Public Utility District employees? Please choose which of the following is most useful to you. Select all that apply. Emails 81.6% 79.3% Department meetings 65.3% 69.0% All staff meetings 59.2% 55.2% One-on-one meetings with supervisor/Manager 40.8% 36.2% 2024 Connections newsletter 38.8% ■2023 41.4% Leadership meetings (if applicable) 20.4% 29.3% Committee meetings 18.4% - 12.1% Bulletin boards at district office 18.4% - 15.5% rxosoisxr re�s�nrecx Page 145 of 180 88% agree that TDPUD provides employees with a safe workplace environment Question 21: Agree or disagree: The Truckee Donner Public Utility District provides employees with a safe workplace environment. 96.4% 94.8% 87.8% Agree 87 8% Disagree Unsure 3 ° 3.4% n -� 4.1 2022 2023 2024 8.2% 4.1% Agree Disagree Unsure PROSOISICk' RESFIItCIi Page 146 of 180 82% agree that the workplace culture and morale in their department is generally good/positive Question 22: Agree or disagree: Workplace culture and morale in my department is generally good/positive. 81.6% 70.9 81.6% tAgree t Disagree 27 3% Unsure 19.0% 1 o 1.8% 6.1% n not 2022 2023 2024 12.2% 6.1% Agree Disagree Unsure PR0801SR1' RESFARG7C Page 147 of 180 Work/Life balance is the TDPUD core value that means the most to employees Question 23: What core values of the Truckee Donner Public Utility District mean the most to you? Pick two. 53.1% Work/Life balance 46.6% 34.5% 44.9% Communication 37.9% 41.8% 36.7% 2024 Integrity 39.7% ■2023 38.2% ■2022 32.7% Safety 36.2% 41.8% 22.4% Accou ntabil ity 32.8% 34.5% 4.1% Timeliness 6.9% 4r5.5% rxosouxr re�sFarecx Page 148 of 180 55 Y say TDPUD effectively lives up to their core values Question 24: In your opinion, does the Truckee Donner Public Utility District effectively live up to their core values? 0 55.1% o 28.6% tYes 0 1% tNo 16.4% 24.1% 16.3% Unsure 55.1% 2022 2023 2024 28.6% 16.3% Yes No Unsure PRO13oISNY RF SFALtG7C Page 149 of 180 Employees value pay, benefits, and workplace culture the most Question 26: As an employee of the Truckee Donner Public Utility District, what do you value most? Pick two. 46.9% Pay 36.4% 48.3% 38.8% Ben efits 41.4% 43.6% 34.7% Co-workers/Work environment/Culture 41.4% 34.5% 36.7% 2024 Work/Life balance 36.2% ■2023 40.0% 24.5% 2022 Saf ety 17.2% - 16.4% 8.2% Professional development 8.6% - 10.9% 2.0% Recognition 1.7% 6.1% Other 3.4% J PR0801SR1' RESFARG7C Page 150 of 180 Employees value medical insurance and retirement plans the most Question 27: As an employee of the Truckee Donner Public Utility District, which of these benefits do you value most? Pick two. 85.7% Medical insurance 89.7% 85.7% Reti rem ent plan 82.8% 10.2% Professional development 17.2% 2024 ■2023 6.1% Dental insurance . 5.2% 4.1 Life insurance ' 1.7% Other 6.1 3.4% PR08oISR1' RESFARG7C Page 151 of 180 59 o are aware of TPDUD's strategic plans and goals Question 28: Are you aware of the Truckee Donner Public Utility District's strategic plans and goals? 0% 56.4% 59.2% tAgree 27.3% t Disagree 1% 24.5°/ Unsure 16.4% 16.3% 59.2% 6.9% 2022 2023 2024 24.5% 16.3% Yes No Unsure rxosouxr L Page 152 of 180 59% have not considered searching for a differentjob outside of the Truckee Donner Public Utility District in the past 6 months* Question 29: True or False? "I have considered searching for a different job outside of the Truckee Donner Public Utility District in the past 6 months." 59.2% 67.3% 53.4% 40.8% 32.7% 46.6% 40.8% TRUE IF t FALSE True False 2022 2023 2024 raR�°s$r°uecu *Note: 2022 survey was posed as"I have considered searching for a different job outside of the Truckee Donner Public Utility District in the past month." Page 153 of 180 69% plan to work for TDPUD for more than 5 years Question 31: How long do you plan to work for the Truckee Donner Public Utility District? 69.4 28.6% 22.4% 22.4% 18.4% 8.2% Less than one year 1-5 years 6-10 years 11-20 years More than 20 years 2023 results rRo�� 74.1 L Page 154 of 180 Demographics PROSOISICk' RESF�IItCIi Page 155 of 180 Respondent demographics by employee type, department, and length of employment Supervisor/Manager Department Length of Employment Administration 34.7% Less than a year Supervisor 40.8% Electric 34.7% 1-5 years 55.1% Water 6.1% 6-10 years114.3% 16.3% Not a General Manager710.2% 14.3% 11-20 years - 10.2% supervisor 59.2 IT More than 20 years 4.1% PRO13oISNY RF SFALtG7C Page 156 of 180 i n 9 uest o s . Adam Probolsky, President Alyce Basil, Senior Research Analyst 0: 415-870-8150 1 M: 949-697-6726 0: 202-559-0270 E: adamp@probolskyresearch.com Market and Opinion Research PROBOISKY RESEARCH PROROISKY PROBOLSKY RESEARCH San Francisco Newport RESEARCH 100 Pine Street Suite 1250 San Francisco CA • : 1 : 1 • • : • 1 1 12) 559-0270 Page 157 of 180