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Home My WebLink About#7 Director Update AGENDA ITEM #7 Public Utility District m MEETING DATE: August 7, 2024 TO: Board of Directors FROM: SUBJECT: This item provides time for each Department to update the Board of D i recto rs. APPROVED BY: Brian C. Wright, General Manager RECOMMENDATION: BACKGROUND: ANALYSIS AND BODY: Electric Utility: • No significant outages to report • Project highlight - West River Street's development is going well. TDPUD is working alongside the Town's contractors to optimize efficiency and disruption to residents and visitors. • The chart below shows the District's energy (kWh) use in June 2024. Energy Jun-23 Source Gas 11% Wind 30% Solar 13% Carbon-Free 5% Hydro 13% Undisclosed 28% Water Utility: Water Deliveries Page 1 of 6 Page 5 of 87 After reviewing temperature data at the Truckee Tahoe Airport, the average monthly high for June 2023 versus June 2024 was 2.4 degrees cooler. Generally, ambient air temperature data correlates with water production and demand (i.e., when the air temperature is lower, less water is consumed). Another key piece of data is the total precipitation, which was higher in 2023 compared to 2024. The graphic above demonstrates these principles. With more precipitation and cooler temperatures, production has declined by nearly 20% in 2024 compared to 2023. However, when production data for 2024 is compared to the running three-year average, the production is only 8% less. System Updates With the construction season approaching the halfway mark, all planned capital projects have been started, apart from the Hirschdale waterline realignment project and the Tank Diving program, which historically takes place during the fall. • Ski Run Tank Replacement: The tank replacement is on time and on budget. The following picture details the beginning phases of the steel walls being erected. This tank is slated to be put into service this fall. f • Pioneer Trail Pump Station: In July, staff resumed commissioning this site due to the new pumps being installed. Staff plans to finish commissioning this site during the month of July. • Tank 617OB: The tank has been filled, and water quality testing has commenced. Staff anticipates bringing this tank online during the first part of August. • Annual Pipeline Replacement Project- This project is composed of several different sections of pipeline being replaced. Page 2 of 6 Page 6 of 87 o Pipeline replacement on Ski Slope is nearing completion. All customers are being served by the new pipeline. The contractor is slated to finish this project during the second week of August. o Pipeline replacement on Northwoods Blvd. has asphalt replacement pending to complete that phase of the project. • Prosser Annex Well Rehabilitation: The rehabilitation was completed during June with only the motor rebuild pending to finalize this project. Since this well significantly contributes to the summer production numbers, a temporary motor has been installed so this well can be utilized. Once the motor has been rebuilt and installed, the project will be finalized. • Hirschdale Waterline: The Water Department is continuing to work with the property owner to finalize Hirschdale easement documents to construct an intertie between the Truckee Main system and Hirschdale. (Anticipated completion in fall 2024) • Installation of Emergency Generator Backup at Alder Creek Pump Station: This installation is slated to commence during the summer of 2024 Customer Service, latest month's survey scores: Overall,how satisfied were you with the experience with our customer... Answered:61 Skipped:Q 100% 90% 80% 70% 60% 50% 40% 30% 20% 10%0°Jo Extremely Very satisfied Somewhat Not so Not at all satisfied satisfied satisfied satisfied Human Resources& Risk: Staffing Current Job Openings: Contract Administrator-in process, 3 internal applicants Customer Service Representative- in process Culture 8/01- District/Family Day 8/07- Birthday&Anniversary celebrations Page 3 of 6 Page 7 of 87 Recognition Forrest Heston -Safety TJ Dwyer-Accountability Staff Development 8/01 - District/Family Day Safety& Risk 7/24-7/25 -Traffic Control Flagging Training Public Information and Strategic Affairs Department: The District hosted a successful visit of the Northern California Power Agency's 2024 Legislative Staff Tour. Almost 40 legislative staffers, from the offices of key elected officials and agencies in Sacramento and Washington DC, participated in the tour which had stops in Lodi, Redding, Portola, Truckee, and Roseville (all NCPA members). Key topics of the tour included wildfire, hydrogen and other carbon-free resources, electrification, electric market regionalization, and ongoing supply chain challenges. The District hosted a panel discussion in the Board Room led by the General Manager that included the Electric Utility Director, Public Information and Strategic Affairs Director, and the Town of Truckee Town Manager. This was followed by a tour of the electric yard with some of the District's big trucks and snow removal equipment on display, and then a field tour of an active District vegetation management project. NCPA's staff have expressed their appreciation for the District's efforts in supporting NCPA and the public power community. The District continues to execute on the 2024 Public Information Plan and the key communication campaigns that occur throughout the year. Current hot topics include the progression of wildfire season with the recent heat wave, promoting preparedness for wildfire safety power outages, and the District's wildfire mitigation efforts. The District has sent out a press release covering these efforts which also includes the District's recent Memorandum of Understanding with Truckee Donner Recreation and Parks District to open an Outage Center at the TDRPD Community Arts Center in downtown Truckee should there be an extended power outage due to wildfire safety or other reasons. The outage center will offer a place to charge standard electric devices and get updates from the District, but not not offer additional services. The District is also collaborating with Truckee Fire Protection District and the North Shore Donner Lake neighborhoods to support their effort to create a Firewise community. Other active campaigns include promoting the many District capital and maintenance projects (Your Money at Work) and the upcoming launch of the District's new optional Time-of-Use rate. TOU will initially be available to residential customers and provides a discounted electric rate during off-peak hours (9PM through 4PM) but a higher rate during peak times (4PM to 9PM daily). The District has created a web page and other outreach materials to help customers understand how the new rate works and provides examples of the potential savings if a customer shifts the charging of an electric vehicle or a load of laundry from peak to off-peak. Page 4 of 6 Page 8 of 87 Information Technology Department: The recent CrowdStrike glitch is considered now to be the "largest IT outage in history". CrowdStrike is a cybersecurity company and this outage was not due to any cyber criminal activity, but in fact a file in an update of their security agent on Windows computers and servers that caused them to not boot properly. This outage affected airlines, healthcare, hotels, banks, telecommunications, and other Fortune 500 companies worldwide. The District was unaffected although our off hours 3rd party call center experienced issues for a couple of hours before the normal workday. Cybersecurity Statistics: (Cybersecurity Ventures Report and Microsoft Digital Defense Report) • 80-90% of all compromises originate from unmanaged devices • Cybercrime cost $8 trillion USD in 2023 and will increase annually at 15% • 30 billion attempted password attacks per month in 2023 • 78% of devices on OT (operational technology) networks have known vulnerabilities that can be exploited and 46% of these devices cannot be patched • In the month of June 2023 alone, 158 million instances of password reuse across MS sites • 35% increase in demand for cybersecurity experts over the past year GOALS AND OBJECTIVES: District Code 1.05.020 Objectives: 1. Responsibly serve the public. 2. Provide a healthy and safe work environment for all District employees. 3. Provide reliable and high quality water supply and distribution system to meet current and future needs. 4. Provide reliable and high quality electric supply and distribution system to meet current and future needs. 5. Manage the District in an environmentally sound manner. 6. Manage the District in an effective, efficient and fiscally responsible manner. District Code 1.05.030 Goals: 1. Manage for Financial Stability and Resiliency 2. Environmental Stewardship: Create a sustainable resilient environment for all our communities. 3. Engage with our customers and communities in a welcoming and transparent way to identify opportunities. 4. Take the best of private sector thinking to modernize the utility and add value to our communities. 5. Developing an inclusive culture drives organizational integration and success. FISCAL IMPACT: ATTACHMENTS: None Page 5 of 6 Page 9 of 87 Page 6 of 6 Page 10 of 87