HomeMy WebLinkAboutAgenda Packet 2026-03-04 Board of Directors General Manager
Jeff Bender • Brian C. Wright
Christa Finn Executive Leadership
Tony Laliotis Chad J. Reed
Courtney Murrell Mike Swanson
Steve Randall REGULAR BOARD MEETING Michael Salmon
11570 DONNER PASS ROAD, Steven Poncelet
TRUCKEE, CA 96161 Scott Crow
6:00 PM, Wednesday, March 4, 2026 Jillian Steward
AGENDA Martina Rochefort
1. Call to Order
2. Roll Call
3. Pledge of Allegiance
4. Changes to the agenda
5. Public Comment— This is time set aside for the public to address the Board on
any matter not on the agenda. Testimony related to any agendized matter should
be addressed at the time that that item is considered.
(The public may comment on any subject that is not on the agenda. Each
speaker will be limited to three minutes, but speaker time may be reduced at
the discretion of the Board President if there are a large number of speakers
on any given subject.)
DIRECTOR UPDATE
6. This item provides time for Directors to comment on any item within the purview of
the District.
DEPARTMENT UPDATES
7. This item provides time for each Department to update the Board of Directors.
CONSENT CALENDAR
These items are generally interpreted as routine in nature or the subject matter has
been previously presented to the Board for discussion. They are intended to be acted
upon by the Board without additional discussion. Any Board Member may request an
item to be removed from the Consent Calendar for discussion prior to voting on the
Consent Calendar.
8. Board Meeting Minutes
a
.®. PZJ��If.' A SPECIAL I .i.....
LEADERSHHIPP FaU FORNNIION
11570 Donner Pass Road,Truckee,CA 96161 Phone-530-587-3896-www.tdpud.org
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Consider approval of the February 4, 2026 Board Meeting Minutes
9. Approve the Treasurer's Report for March 2026
A. Approve preliminary fund balances for the month of December 2025
B. Approve disbursements for the month of January 2026
C. Accept report of semi-annual delinquent account write-offs by Treasurer
D. Accept report of annual employee vehicle use
10. Consideration of Annual Procurement Item Adjustment
Approve a correction to the Monday.com annual support contract increasing
the total amount not to exceed $31,776 from the previously approved amount
of$27,000 for FY2026.
11. Consideration of Scheduling a Public Hearing Related to Adoption of the Annual
Electric and Water Standby Charges
Schedule a Public Hearing at the regularly scheduled District Board Meeting
on April 1, 2026 at 6:00 PM, or as soon thereafter, for the purpose of receiving
input on the adoption of annual Electric and Water Standby Charges.
ACTION ITEMS
12. Consideration for Approval of the 2026 Unrepresented and Represented Salary
Schedule and New Positions
1) Approve the Unrepresented (Technical, Engineering and Management)
salary schedule as presented
2) Approve the updated salary schedule for IBEW 1245 represented
employees as presented
13. Consideration of a Contract to Design the Sitzmark Hydropneumatic Pump Station
Replacement
Authorize the General Manager to execute a contract and all associated
documents with Sauers Engineering to perform design of the Sitzmark
Hydropneumatic Pump Station Replacement project for an amount of
$143,300, plus a ten percent change order allowance for a total not to exceed
$157,600.
14. Approval of Two Development Agreements For the Soaring Ranch Phase 2 and
Soaring Ranch Offsite Infrastructure Improvement Projects with J-Marr II, LLC
A. Authorize the General Manager to execute the Development
Agreement and associated documents between J-Marr II LLC and the
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District for the Soaring Ranch Phase 2 project, in substantially the
same form as presented; and
B. Authorize the General Manager to execute the Development
Agreement and associated documents between J-Marr II, LLC and the
District for the Soaring Ranch Offsite Infrastructure Improvement
project, in substantially the same form as presented
15. Considering Acceptance of the District's Fiscal Year End 2025 Budget
Performance Review and Fund Transfers
A. Accept this report of Budget Performance for 2025, which includes
variances identified since the adoption of the budget for 2025.
B. Authorize internal book fund transfers as of 12/31/2025 as follows:
1. Electric Utility - $1,500,000 from Operating Reserve to Capital Reserve
2. Water Utility - $1,600,000 from Operating Reserve to Capital Reserve
16. Consideration of Proposed Revisions to District Code, Title 5 and Appendix G
Consider approval of revisions to District Code, Title 5 and Appendix G as
proposed.
WORKSHOP
17. 2026 Public Information and Communication Plan
Receive this report and provide input and direction to staff.
CLOSED SESSION
18. Closed Session Pursuant to Government Code Section 54957 Public General
Manager's Performance Plan Review
ADJOURNMENT
The agenda is available for review at the TDPUD Administrative Office and the District's
internet website. Posted on Friday, February 27, 2026.
Martina Rochefort, District Clerk
A copy of the agenda packet is available for public review, during normal business hours, at the District
Administrative Office located at 11570 Donner Pass Road. Public participation is encouraged. The
meeting location is accessible to people with disabilities. Every reasonable effort will be made to
accommodate participation of the disabled in all of the Districts public meetings. If particular
accommodations for the disabled are needed (i.e. disability-related aids, or other services), please
contact the District Clerk at (530) 582-3923 or martinar@tdpud.org, at least 24 hours in advance of the
meeting.
Any person with a disability may submit a request for reasonable modification or accommodation to the
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above-described means for accessing and offering comment at the meeting to Martina Rochefort, District
Clerk, or email at martinar@tdpud.org, who will swiftly resolve such a request.
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AGENDA ITEM #7
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM:
SUBJECT: This item provides time for each Department to update the Board of
D i recto rs.
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
BACKGROUND:
Department Updates attached.
ANALYSIS AND BODY:
GOALS AND OBJECTIVES:
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
2. Provide a healthy and safe work environment for all District employees.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1 .05.030 Goals:
1. Manage for Financial Stability and Resiliency
2. Environmental Stewardship: Create a sustainable resilient environment for all our
communities.
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
4. Modernize the utility and add value to our communities through collaboration and
innovation.
5. Developing an inclusive culture drives organizational integration and success.
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FISCAL IMPACT:
There is no fiscal impact associated with this item.
ATTACHMENTS:
1. Electric Engineering Operations Department Update
2. CFO Department Update
3. PIO & Strategic Affairs Department Update
4. Human Resources & Risk Management Department Update
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TRUCKEE DONNER
Public Utility District
MEETING DATE: March 4, 2026
FROM: Mike Swanson, Director of Electric Operations & Engineering
SUBJECT: Electric Engineering & Operations Department Update
EE&O Summary
February was characterized by a series of winter storm events that required increased
system monitoring, crew readiness, and coordination across the District. Overall, the
electric system performed well under winter conditions, and crews responded effectively
to restore service where outages occurred.
Staff conducted a Pre-Event EOC Coordination Briefing with Operations, Planning,
Logistics, Finance, Customer Service, and Communications to align staffing plans,
system monitoring, and response expectations ahead of the storm cycle. This provided
a valuable opportunity to exercise the District's emergency response structure and
refine interdepartmental coordination.
Gridware line sensor installation activities have been delayed due to winter weather
conditions. Deployment is expected to resume once site access and field conditions
improve.
Operations
Operations focused on storm preparedness, system monitoring, and outage response
throughout the month. Crews maintained readiness during multiple weather events and
responded to outages as conditions required.
Crews also performed targeted flat-topping work in strategic locations where heavy
snow accumulation has historically impacted line clearances. This work is intended to
improve reliability during winter weather events and support outage reduction efforts.
Engineering
Engineering continued progress on several key capital and planning initiatives:
• System Hardening Program: Ongoing planning and material coordination for
2026 hardening work, including pole replacements, covered conductor
installation, and related infrastructure upgrades.
• Martis Valley Substation Modernization: Staff have spent a considerable
amount of time preparing the bid documents for the remaining scope of work at
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the substation. This effort is focused on establishing clear specifications to
enable fair evaluation and ensure that competitive, comparable bid responses
are received, resulting in optimal pricing and value. The bid was advertised for
Friday February 13, 2026. The 2026 scope of work ensures alignment with the
District's long-term reliability and modernization goals.
• Electric System Master Plan: Development of the Master Plan requires
significant data collection, detailed modeling, and collaboration with engineering
consultants. The modeling process, along with result validation, QA/QC, and
interpretation, is highly iterative and demands substantial time and effort to
ensure accuracy and reliability. This work is essential to deliver an accurate,
defensible, and actionable plan that guides future capital investments, particularly
in addressing system capacity constraints and supporting contingency planning.
Vegetation Management
Vegetation crews continued winter patrol and hazard tree mitigation efforts, focusing on
high-risk circuits and areas impacted by recent storms. Work was prioritized to address
trees with potential impact to primary lines and to reduce outage risk during winter
weather events.
Planning and coordination for the 2026 vegetation management season also continued,
including contract support and program refinements.
Reliability and Metrics
The District continues to monitor reliability performance using IEEE 1366 metrics,
including SAIFI, SAIDI, and CAIDI. Staff tracks outage causes and trends to identify
areas for improvement.
January System Totals (TDPUD System Only)
Metric an 2026 1FJan 2025 Difference % Change F
SAIFI 0.008 Out 0.25 11-0.242 �_96.8%
SAIDI JP6 minutes IF 30 minutes f15_04 minutes �_92.3%
CAIDI ��155.94 minutes 64.26 minutes +91.68 minutes �+142.6%
System totals shown above include only outages on the TDPUD system and exclude
power provider events.
• SAIFI and SAIDI improved significantly compared to January 2025, while CAIDI
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increased due to a small number of longer-duration outages affecting relatively
few customers.
Breakdown by outage type (January 2026):
Unplanned outages:
• SAIF1: 0.008
• SAIDI: 1.22 minutes
• CAIDI: 152.5 minutes
Key Drivers:
• January 4: Snow-related outage on the District system.
• January 11: Failed transformer.
Planned outages:
• SAIF1: 0.00007
• SAIDI: 0.04 minutes
• CAIDI: 34.3 minutes
Key Drivers:
• January 10 and 27: Planned outages associated with Hot Tub
installations.
Power Provider outages (reported separately):
• SAIF1: 0.52
• SAIDI: 4.18 minutes
• CAIDI: 8.0 minutes
Key Drivers:
• January 1: Weather-related outage on the power provider's system.
Reliability metrics will be reported one month behind actual operations. This allows staff
time to review outage records, clear any anomalies, and ensure the data presented to
the Board is accurate and defensible.
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Key Focus Areas
• Storm preparedness and coordinated EOC response.
• System hardening and capital project execution.
• Martis Valley Substation modernization.
• Electric System Master Plan development.
• Vegetation risk reduction.
• Reliability metric improvement initiatives.
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TRUCKEE DONNER
Public Utility District
MEETING DATE: March 4, 2026
FROM: Michael Salmon, CFO
SUBJECT: CFO Department Update
Customer Service
- January Billing Information:
Electric - $4,412,361, 17,311,995 kWh, $0.2549 per kWh, 14,882 accounts
Water - $1,733,900, 57,076,529 gallons, $0.0304 per Gal, 13,768 accounts
- Customer Service Satisfaction Scores, for the YEAR 2025
Overall, how satisfied were you with the experience with our customer
support?
Answered:306 Skipped:0
100%
90%
00%
70%
60%
50%
40%
30%
0 10%95
0%
Extremely Very Somewhat Not so Not at all
satisfied satisfied satisfied satisfi.I satisfied
How much time did it take us to address your questions and concerns?
Answered:302 Skipped:4
100%
90%
80%
70%
60%
50%
40%
0 ■ ■
20%
1 0%°r5
0% �
Much shorter Shorter than About what I Langer than Much longer
than expected expected expected expected than expected
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Q3 Was your issue completely resolved?
Answered: 3103 Skipped: 3
yes
No
D% 10% 2D% 30% 40%n 50% 6D% 70% 809l0 9D% 100%
Please provide your customer type for this service interaction
Answeied:305 Skipped:I
Residential,
Full Time
Residential,
Second Home
Commercial 1
0% 10% 20% 30% 40% 50% 6D% 70% 80% 9D% 1001h
Please categorized the reason(s) for your service call
Answered: 236 Skipped: 60
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0% �
Billing Payment New Power Water leak New
question question Service or outage Commercial
Stop service
Service...
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- Customer Service Satisfaction Scores, January 2026
Overall,how satisfied were you with the experience with... i 7
Answered:93 Skipped:0
100,
90%
60%
70%
60%
50%
40%
30%
20%
10%
0% —
Extremely Very Somewhat Not so Not at all
satisfied satisfied satisfied satisfied satisfied
How much time did it take us to address your questions... OJ Q
Answered:23 Skipped:0
100
90%
50%
70%
60%
50%
40%
30%
20%
10%
0%
Much Shorter About what Longerthan Much longer
shorter than than Iexpected expected than
expected expected expected
Please categorized the reason(s)for your service call
Answered:20 Skipped:3
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0% —
Billing Payment New Power Water leak New
question question Service or outage Commercial
Stop Service
Service...
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• Customer Payment Kiosk
o The new customer payment kiosk went live in early November. Activity count
increased in January to 27 transactions, up from 15 in December. Activity
total summary:
Nosk Totals-Nov25-.hn26
Type Count $Total $!Average
Cash 30 $6,801 $227
Credit 39 $4,786 $123
o Total 69 $11,587 $168
Finance and Acccounting
• January 29th letter notice from Government Finance Officers Assocation (GFOA)
provided some great news in fianance to start off the new year...
Congratulations!
We are pleased to notify you that your annual comprehensive financial report for the fiscal year ended
December 31,2024 has met the requirements to be awarded GFOA's Certificate of Achievement for
Excellence in Financial Reporting.The GFOA established the Certificate of Achievement for Excellence
in Financial Reporting Program(Certificate Program)in 1945 to encourage and assist state and local
governments to go beyond the minimum requirements of generally accepted accounting principles to
prepare annual comprehensive financial reports that evidence the spirit of transparency and full disclosure
and then to recognize individual governments that succeed in achieving that goal.The Certificate of
Achievement is the highest form of recognition in governmental accounting and financial reporting.
Congratulations,again,for having satisfied the high standards of the program.
This is the 5t" consecutive year the District's ACFR has received this award!
• Community Facilities District (CFD) Gray's Crossing - The two parcel sale
agreements made in November 2025 remain active with various details provided for
escrow preparations.
• Workorders update for 2025. New construction applications initiatied of 71 are up
30/73% to 2024 and down 20/22%to three year average, and includes Cold Stream
Phase 2. Panel upgrades initiated of 124 are down 8%to 2024 and up 25%to three
year average. Workorders closed for the year of 151 are up 40% to 2024 and up
8% to three year average.
• UAMPS provided power sources combined cost per MWh continues to be favorable
Year to Date (YTD) December 2025:
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$100
$87.12
$73.95 $72.22 • $69.28 $75
$50
$25
$0
YTD Dec 2022 YTD Dec 2023 YTD Dec 2024 YTD Dec 2025
• $/MWH
• UAMPS YTD December 2025 MW hours purchased of 171 ,932 are 1.1%
less than last year and 1.9% less than the 3 year average ('22-24).
• Closed and reported on December financials, Treasurer's Report completed.
• Year-End 2025 audit and February board meeting preparations
• Year rolling of reporting systems and new budget system updates
• Annual 2025 tax (W-2, 1099) and other annual reporting preparations
General Services
• District Fleet-21,717 miles in December 2025 and 300,115 miles for 2025, 18,477
miles in January 2026
• Studded Tires installed, varous repairs, inspections, two to auction
• SMOG and weekly BIT inspections completed
• Overhead doors prevenetative mainentance
• Project suppport — Martis Valley substation, fiber optics
• Building security enhancements and asphalt replacement projects bid docs
preparartions
• CARB ACF and CTC, BAR reporting
• Prosser Heights well building versus car accident—physical inspection, preparation
for incident notice with insurance, probable claim
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TRUCKEE DONNER
Public Utility District
MEETING DATE: March 4, 2026
FROM: Steven Poncelet, Public Information & Strategic Affairs
Director
SUBJECT: PIO and Strategic Affairs Department Update
Communications and Outreach
District staff will be presenting the 2026 Public Information and Communication Plan in a
workshop at this meeting which will present the plan elements and highlight the key District
communications themes and annual campaigns. This workshop will provide the opportunity
to receive input from the Board and public.
Some recent communications activities from the District include a board recap press
release and a collaborative effort with Truckee Fire Protection District timed before the
significant storm promoting `adopt a hydrant' through a joint press release and coordinated
social media outreach.
Strategic Affairs
District staff continue to engage with ourjoint-action groups (CMUA, NCPA, ACWA, CSDA,
UAMPS, and APPA)and sister utilities as the 2026 legislative session goes into full swing.
This is the time of year when electric and water utilities are sifting through `thousands' of
bills at the State and Federal level to determine the `hundreds' that could impact utilities
and then prioritize the `dozens of bills with the highest potential positive and/or negative
impacts.
The District's General Manager, Strategic Affairs Director, and leadership from the electric
utility had a meeting with consultants for the California Earthquake Authority(CEA)who are
conducting a study on the rate impacts of wildfire mitigation and the strict liability standard
imposed by California's Inverse Condemnation clause. CEA was directed to conduct this
study by the passage of SB 254 previously and policy makers and key State leaders have
indicated that that are waiting to see the results before considering how to address the
negative impacts of wildfire mitigation and strict liability on electric rates. The District,
through CMUA, reached out to the CEA to set up a meeting to share the significant
investments that the District has made in wildfire mitigation but the negative impacts we
continue to have with insurance costs and bond ratings. This informative discussion lasted
the full 90-minutes scheduled by CEA's consultants and staff are hopeful that this
engagement will help inform the results of the CEA study.
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TRUCKEE DONNER
Public Utility District
MEETING DATE: March 4, 2026
FROM: Jillian Steward, HR & Risk Director
SUBJECT: Human Resources and Risk Department Update
Staffing
• Vehicle Maintenance Foreman — Candidate review in process
Culture
• 3/04 — Birthday and Anniversary Celebration
• 3/17 — St. Patty's Potluck
Core Value Recognition
• Neil Kaufman — Integrity
Staff Development
• 3/04 — All Staff Meeting
Charging Futures Forward
• 3/26 — Tech Teens Event
Safety and Risk
2/24 — CPR/AED Certification Renewal & Training
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AGENDA ITEM #8
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Martina Rochefort, District Clerk/Executive Assistant
SUBJECT: Board Meeting Minutes
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
Consider approval of the February 4, 2026 Board Meeting Minutes
BACKGROUND:
Draft minutes are attached for review.
ANALYSIS AND BODY:
GOALS AND OBJECTIVES:
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
6. Manage the District in an effective, efficient and fiscally responsible manner.
FISCAL IMPACT:
There is no fiscal impact associated with approval of this item.
ATTACHMENTS:
1. Minutes 2026-02-04 DRAFT
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
1. Call to Order
Meeting was called to order at 6:00 p.m.
2. Roll Call
Directors Present: Jeff Bender, Steve Randall, Vice President Courtney Murrell and
President Tony Laliotis
Staff in attendance: Brian Wright, General Manager; Scott Crow, Chief Information
Officer/IT Director/Assistant General Manager; Mike Salmon, Chief Financial Officer;
Steven Poncelet, Public Information and Strategic Affairs Director; Chad Reed, Water
Utility Director; Mike Swanson, Director of Electric Operations & Engineering; Jillian
Steward, Director of Human Resources & Risk Management; Brad Wuest, Senior
Network & Systems Administrator; Neil Kaufman, Water System Engineer; Alex
Spychalsky, Communications Project Manager; Martina Rochefort, District
Clerk/Executive Assistant
Other Steve Gross, General Counsel
Absent: Director Christa Finn
3. Pledge of Allegiance
Director Bender led the Pledge of Allegiance.
4. Changes to the agenda
No changes were made to the agenda.
5. Public Comment
No public comment was received.
DIRECTOR UPDATE
6. Director Bender apologized for missing the January board meeting. Director
Murrell shared her joy in seeing the District's trucks working in town.
DEPARTMENT UPDATES
7. Department updates were received from Steven Poncelet, Public Information &
Strategic Affairs Director, Jillian Steward, Director of Human Resources & Risk
Manager, Scott Crow, IT Director/Chief Information Officer/Assistant General
Manager and Brian Wright, General Manager.
CONSENT CALENDAR
8. Consideration of a contract for the Procurement of Bulk Sodium Hypochlorite
Authorize the General Manager to execute a procurement contract and all
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
associated documents with Thatcher Company of Nevada, INC. for the
purchase and delivery of bulk sodium hypochlorite in FY2026 for a total
amount not to exceed $60,000
9. Consider Approval of the Treasurer's Report, February 2026
Approve the Treasurer's Report for February 2026 including:
a. Fund Balances for the Month of November 2025
b. Disbursements for the Month of December 2025
10. Consider Approval of Board Meeting Minutes
Approve the January 21, 2026 Board Meeting Minutes
11. Consideration of a Professional Services Contract for Geotechnical Testing
Authorize the General Manager to execute a professional services contract
and all associated documents for geotechnical testing to NV5 in the amount of
$120,000 plus a 10 percent change order allowance of$12,000 for a total
authorization not to exceed $132,000.
12. Consideration of a Professional Services Contract to Perform Archaeological
Services for the Hirschdale Pipeline Project
Authorize the General Manager to execute a contract and all associated
documents with Inland Ecosystems to perform archaeological monitoring
during construction of the Hirschdale Pipeline project in an amount of$21,500,
plus a change order allowance of $2,500, for a total authorization not to
exceed $24,000.
13. Consideration of an Engineering Services Contract for Inspection, Rehabilitation
Design, and Construction Support for FY2026 Water Storage Tank Rehabilitation
Projects
Authorize the General Manager to execute a contract and associated
documents with Carollo Engineers, Inc. to provide inspection, condition
assessment, preliminary design, final design, bidding assistance, and
construction phase support services for the Strand Tank and Donner Trails
Water Storage Tank No. 2 Rehabilitation Projects, in an amount of $58,618
plus a 10% change order authorization of$5,861 for a total authorized amount
not to exceed $64,480, which includes all optional services.
Director Murrell pulled item 13 for further discussion. No public comment was received.
ACTION: Motion made by Director Bender to approve Consent
Calendar items 8 through 12 as presented, seconded by
Director Murrell.
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
Item 13 was discussed further.
No public comment was received.
ACTION: Motion made by Director Murrell to approve Consent
Calendar item 13 as presented, seconded by Director
Bender.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
ACTION ITEMS
14. Consideration of Approval of a 2025 Q4 Power Cost Adjustment of$0.0001 credit
per kWh Billed in March 2026, April 2026, and May 2026.
Approve Power Cost Adjustment for 2025 Q4 of$0.0001 credit per kWh billed
in March 2026, April 2026 and May 2026
Mike Salmon, Chief Financial Officer, presented the item. Discussion was held. No
public comment was received.
ACTION: Motion made by Director Bender to approve the Power Cost
Adjustment for 2025 Q4 of $0.0001 credit per kWh billed in
March 2026, April 2026 and May 2026 as presented, seconded
by Director Randall.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
15. Consideration of Payment to the Town Of Truckee for Water Infrastructure
Associated with the 2025 Paving and Drainage Project
Authorize the General Manager to remit payment to the Town of Truckee for
the water infrastructure associated with the 2025 paving and drainage project
total District expenditure of $222,400.
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
Chad Reed, Water Utility Director, presented the item. No public comment was
received. Discussion was held.
ACTION: Motion made by Director Bender to authorize the General
Manager to remit payment to the Town of Truckee for the water
infrastructure associated with the 2025 paving and drainage
project total District expenditure of $222,400 as presented,
seconded by Director Randall.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
16. Consideration of a Professional Services Contract for the Martis Woods Pump
Station Engineering and SCADA Controls Design
Authorize the General Manager to execute a contract and associated
documents with DOWL Engineering to provide project management, bid-
phase, and construction-phase engineering support services for the
Martiswoods Hydropneumatic Pump Station Project, for an amount not to
exceed $102,787.66.
Water Utility Director presented the item. No public comment was received. Discussion
was held.
ACTION: Motion made by Director Bender to authorize the General
Manager to execute a contract and associated documents with
DOWL Engineering to provide project management, bid-
phase, and construction-phase engineering support services
for the Martiswoods Hydropneumatic Pump Station Project, for
an amount not to exceed $102,787.66 as presented, seconded
by Director Randall.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
17. Consideration of a Construction Services Contract for the District Pipeline
Replacement — 2026 Construction Contract
Authorize the General Manager to execute a construction services contract
and all associated documents with Hansen Brothers Enterprises for the District
Pipeline Replacement — 2026 in the amount of $1,569,554, plus a ten percent
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
change order allowance of$156,955 for a total authorization not to exceed
$1,726,500.
Neil Kaufman, Water System Engineer, presented the item. No public comment was
received. Discussion was held.
ACTION: Motion made by Director Bender to award the District Pipeline
Replacement — 2026 construction contract to Hansen Bros.
Enterprises in the amount of $1,569,554, plus a ten percent
change order allowance for a total authorization not to exceed
$1,726,500 as presented, seconded by Director Murrell.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
18. Consideration of a Construction Services Contract for the Districts FY2026 Pipeline
Rehabilitation Project
Authorize the General Manager to execute a construction contract and all
associated documents with Ruppert INC. for the Pipeline Rehabilitation —
2026 contract in an amount of $1,417,160.10, plus a ten percent change order
allowance of$141,716.01 , for a total authorization not to exceed $1,558,900.
Water System Engineer presented the item. No public comment was received.
Discussion was held.
ACTION: Motion made by Director Bender to award the Pipeline
Rehabilitation-2026 construction contract to Ruppert Inc. in
the amount of $1,417,160.10, plus a ten percent change order
allowance for a total authorization not to exceed $1,558,900 as
presented, seconded by Director Murrell.
AYES: Bender, Randall, Murrell and Laliotis
NAYS: none
ABSTAIN: none
ABSENT: Finn
Motion passed.
WORKSHOP
19. Informational Workshop on Electric Utility Reliability Metrics
Receive an informational Workshop presentation on electric system reliability
metrics and provide feedback and direction to staff.
Page 23 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
REGULAR BOARD MEETING MINUTES
TDPUD BOARD ROOM, 11570 DONNER PASS ROAD, TRUCKEE, CA
6:00 PM, WEDNESDAY, FEBRUARY 4, 2026
Mike Swanson, Director of Electric Engineering and Operations, presented the
workshop. Discussion was held.
ADJOURNMENT
Meeting adjourned at 7:39 p.m.
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Tony Laliotis, President
Respectfully Submitted,
Martina Rochefort, District Clerk
Page 24 of 241
AGENDA ITEM #9
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Melanie Rives, Finance & Accounting Manager
SUBJECT: Approve the Treasurer's Report for March 2026
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
A. Approve preliminary fund balances for the month of December 2025
B. Approve disbursements for the month of January 2026
C. Accept report of semi-annual delinquent account write-offs by Treasurer
D. Accept report of annual employee vehicle use
BACKGROUND:
ANALYSIS AND BODY:
GOALS AND OBJECTIVES:
FISCAL IMPACT:
ATTACHMENTS:
1. 2026-03 Treasurer's Report
Page 1 of 1
Page 25 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
TREASURER'S REPORT
March 4, 2026
Fund Balances for the Month December 31, 2025
(Preliminary — pending year-end close and annual audit)
And
Disbursements for the Month January 31, 2026
(includes Government Code section 53065.5 items)
And
Delinquent Accounts Write-offs
And
Annual Reporting of Employee Vehicle Use
Page 1 of 18
Page 26 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Summary report of fund balances for the month ending December 31, 2025 and
disbursements for January 2026.
1) REQUEST FOR APPROVAL OF DISBURSEMENTS and Check Summary
The attached listing of checks and ACH payments issued during January 2026 total
$7,224,811.49 in disbursements.
2) EMPLOYEE REIMBURSEMENT FOR INDIVIDUAL CHARGES
Per Government Code 53065.5:
Each special district, as defined by subdivision (a) of Section 56036, shall, at least annually, disclose any
reimbursement paid by the district within the immediately preceding fiscal year of at least one hundred
dollars ($100) for each individual charge for services or product received. "Individual charge" includes,
but is not limited to, one meal, lodging for one day, transportation, or a registration fee paid to any
employee or member of the governing body of the district. The disclosure requirement shall be fulfilled by
including the reimbursement information in a document published or printed at least annually by a date
determined by that district and shall be made available for public inspection.
The Disbursements listing referenced in 1) includes above subject reimbursements information, as
applicable.
3) STATEMENT OF GENERAL FUND:
As of December 31, 2025 the balance in the General Fund was $19,769,915 (Electric$10,771,086
and Water $8,998,830).
4) FUNDS STATUS REPORT:
The total of all funds held in cash and on deposit with US Bank, the Local Agency Investment
Fund, Placer County Investment Fund, Utah Public Treasurers' Investment Fund, California
CLASS, BNY and TVI Investments as of December 31, 2025 was $61,296,280 ($44,437,013
Electric and $16,859,267 Water).
5) INVESTMENT STATUS REPORT:
The majority of the District's investments are in California's Local Agency Investment Fund (LAIF),
Utah Public Treasurers' Investment Fund (UPTIF), California CLASS, and the Placer County
Investment Fund (PCIF). The earnings rates for the last 13 months were:
LAIF PCIF UPTIF 1 YR T-BILL TVI CLASS
December2024 4.43% 3.73% 4.74% 4.11% 0.55% 4.64%
January 2025 4.37% 3.83% 4.55% 3.99% 0.55% 4.42%
February 2025 4.33% 4.10% 4.53% 3.91% 0.55% 4.41%
March 2025 4.31% 3.86% 4.49% 3.87% 0.55% 4.40%
April 2025 4.28% 4.00% 4.49% 3.71% 0.55% 4.39%
May 2025 4.27% 3.88% 4.47% 3.95% 0.55% 4.35%
June 2025 4.27% 3.90% 4.48% 3.95% 0.55% 4.34%
July 2025 4.26% 3.97% 4.47% 3.94% 0.55% 4.34%
August 2025 4.25% 3.86% 4.47% 3.70% 0.55% 4.33%
September 2025 4.21% 3.88% 4.38% 3.53% 0.55% 4.27%
October 2025 4.15% 3.76% 4.27% 3.56% 0.55% 4.19%
November 2025 4.10% 3.91% 4.13% 3.47% 0.55% 4.04%
December 2025 4.03% 3.77% 4.01% 3.35% 0.55% 3.88%
Page 2 of 18
Page 27 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Request for Approval of Disbursements
The disbursements of the Truckee Donner Public Utility District for the month of January 2026
totaled $7,224,811.49. A listing of those disbursements is attached.
DISBURSEMENTS METRICS (excludes Payroll):
Accounts Payable (A/P) Metrics
$ A/P Disbursements
8,000,000.00
7,000,000.00
6,000,000.00
5,000,000.00 — —
4,000,000.00
3,000,000.00
2,000,000.00 —
1,000,000.00
0.00 —
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
■2022 ■2023 ■2024 ■2025 2026
# A/P Payments Issued
350
300 ' I
250 — —
200
150
100
50
0 —
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
■2022 ■2023 ■2024 ■2025 2026
# A/P I nvoices Vouchered
1,000 —
800
600 — —
400
200
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
■2022 ■2023 ■2024 ■2025 2026
Page 3 of 18
Page 28 of 241
6) DELINQUENT ACCOUNTS RECEIVABLE WRITE-OFF:
In accordance with District Code section 3.12.020, the Treasurer has reviewed and approved
the write-off of delinquent accounts receivables in the amount of $3,591.68. Refer to the last
page of this report for details.
7) ANNUAL REPORTING OF EMPLOYEE VEHICLE USE:
Per District Code section 4.09.060, Vehicle Use Policy, staff reports that in 2025, 6 vehicles
were driven a total of 55,328 miles by authorized District employees for the purpose of driving
to and from their place of residence. In compliance with IRS Publication 15-13, vehicle use was
reported as a taxable employee fringe benefit.
Page 4 of 18
Page 29 of 241
Truckee Donner Public Utility District
Check Register CA
January 2026 Gov.Code
53605.5
Check/Tran Date Type Vendor Item Reference Amount
6499 1/1/2026 WIRE 10737 US BANK GOVERNMENT SERVICES CREDIT CARD CHARGES 41,991.61
6513 1/1/2026 WIRE 6731 CALIFORNIA DEPARTMENT OF TAX AND FEE ELECTRICAL ENERGY SURCHARGE 10,569.00
6485 1/2/2026 WIRE 905 HEALTHEQUITY INC. HSA EMPLOYER DEPOSIT $ 80,233.00
6486 1/6/2026 WIRE 905 HEALTHEQUITY INC. HSA EMPLOYER DEPOSIT 6,597.00
48811 1/8/2026 DD 1537 AMAZON CAPITAL SERVICES,INC MATERIALS&SERVICES 996.75
48812 1/8/2026 DD 11443 AUTOGLASS/MOTORSPORTS EXPRESS-TRUCKEE REPAIRS&MAINTENANCE 698.88
48813 1/8/2026 DD 10367 CCMEDIA PUBLISHING,LLC. MARKETING 495.00
48814 1/8/2026 DD 1542 CIVICPLUS LICENSING,MAINTENANCE&SUPPORT 7,924.77
48815 1/8/2026 DD 524 DE LAGE LANDEN OPERATIONAL SERVICES LLC XEROX COPIER LEASE 2,702.29
48816 1/8/2026 DD 1587 DILLARD ENVIRONMENTAL SERVICES ENVIRONMENTAL COMPLIANCE FEES 2,613.48
48817 1/8/2026 DD 10118 DLT SOLUTIONS LLC LICENSING,MAINTENANCE&SUPPORT 11,176.18
48818 1/8/2026 DD 992 E&M ELECTRIC&MACHINERY INC LICENSING,MAINTENANCE&SUPPORT 65,735.00
48819 1/8/2026 DD 1535 EPLUS TECHNOLOGY INC LICENSING,MAINTENANCE&SUPPORT 29,140.93
48820 1/8/2026 DD 1167 ERPR,LLC PROFESSIONAL SERVICES:MARKETING 1,000.00
48821 1/8/2026 DD 10373 ESRI INC. SBITA-ESRI 29,300.00
48822 1/8/2026 DD 949 FERGUSON ENTERPRISES INC 1423 MATERIALS&SERVICES 23,194.55
48823 1/8/2026 DD 361 FIRST CHOICE SERVICES FACILITY SUPPLIES 426.78
48824 1/8/2026 DD 960 FLEETSOFT LLC LICENSING,MAINTENANCE&SUPPORT 1,430.40
48825 1/8/2026 DD 2254 FULL HEART DESIGN PROFESSIONAL SERVICES:MARKETING 2,962.50
48826 1/8/2026 DD 3340 GENERAL PACIFIC INC EMPLOYEE UNIFORM 745.05
48827 1/8/2026 DD 3480 GRAINGER INC. FIELD SUPPLIES 94.02
48828 1/8/2026 DD 985 GRANICUS,LLC LICENSING,MAINTENANCE&SUPPORT 4,924.86
48829 1/8/2026 DD 1632 GRIDWARE TECHNOLOGIES,INC. GRIDSCOPE PURCHASE&INSTALLATION 765,581.12
48830 1/8/2026 DD 9455 EMPLOYEE VISION REIMBURSEMENT 926.97
48831 1/8/2026 DD 1577 HUNT&SONS,LLC FUEL/OIL FOR VEHICLES 7,398.51
48832 1/8/2026 DD 3520 JOHNSON CONTROLS FIRE PROTECTION LP BUILDING MAINTENANCE 527.51
48833 1/8/2026 DD 1305 JW WELDING SUPPLIES&TOOLS MATERIALS&SERVICES 327.25
48834 1/8/2026 DD 1149 LOOMIS BANKING CHARGES 1,013.60
48835 1/8/2026 DD 9710 EMPLOYEE VISION REIMBURSEMENT 500.00
48836 1/8/2026 DD 1099 MOANA NURSERY PROFESSIONAL SERVICES:OTHER 315.00
48837 1/8/2026 DD 617 MOUNTAIN EAP EMPLOYEE RELATIONS&WELLNESS PROGRAM 225.00
48838 1/8/2026 DD 4720 MOUNTAIN HARDWARE AND SPORTS MATERIALS&SERVICES 432.89
48839 1/8/2026 DD 5130 NCPA MEMBERSHIP DUES 9,159.00
48840 1/8/2026 DD 9810 EMPLOYEE VISION REIMBURSEMENT 276.04
48841 1/8/2026 DD 494 NVS,INC. VARIOUS PROJECTS 53,594.00
48842 1/8/2026 DD 1079 O'REILLY AUTO PARTS MISC PARTS&SUPPLIES 302.97
48843 1/8/2026 DD 820 ONESOURCE SUPPLY SOLUTIONS INVENTORY 229.77
48844 1/8/2026 DD 9504397 PACE SUPPLY MATERIALS&SERVICES 1,037.57
48845 1/8/2026 DD 5730 PORTER SIMON LEGAL SERVICES 4,711.00
48846 1/8/2026 DD 1606 SAAS E SOLUTIONS,LLC PROFESSIONAL SERVICES:PROGRAM DELIVERY 5,000.00
48847 1/8/2026 DD 9945 EMPLOYEE VISION REIMBURSEMENT 766.00
48848 1/8/2026 DD 10453 SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LICENSING,MAINTENANCE&SUPPORT 26,613.90
48849 1/8/2026 DD 11226 SHRED-IT USA LLC OFFICE SUPPLIES -
48850 1/8/2026 DD 837 SIERRA OFFICE SOLUTIONS XEROX COPIER LEASE 11.45
48851 1/8/2026 DD 11214 SINNETT CONSULTING SERVICES,LLC DOTTESTING 350.00
48852 1/8/2026 DD 1532 SLATE ROCK FIR EMPLOYEE UNIFORMS 1,682.16
48853 1/8/2026 DD 10414 SNAP-ON INDUSTRIAL TOOLS 320.03
48854 1/8/2026 DD 3826 STONE'S COUNTRYTIRE TIRES 1,446.56
48855 1/8/2026 DD 1357 SWIFT COMMUNICATIONS OF CALIFORNIA GENERAL ADVERTISEMENT 714.00
48856 1/8/2026 DD 7313 TAHOE SUPPLY COMPANY MATERIALS&SERVICES 918.25
48857 1/8/2026 DD 1297 TANTALUS SYSTEMS LICENSING,MAINTENANCE&SUPPORT 72,164.12
48858 1/8/2026 DD 26 THE BANK OF NEW YORK MELLON DEBT PAYMENTS MONTHLY FUNDINGS(3 COPS) 212,078.99
48859 1/8/2026 DD 7176 TRANSWORLD SYSTEMS INC COLLECTION SERVICES 48.97
48860 1/8/2026 DD 1176 TRUCKEE FAMILY EYECARE OPTOMETRY,INC VISION REIMBURSEMENT 1,507.75
48861 1/8/2026 DD 7300 TRUCKEE RENTS INC MATERIALS&SERVICES 86.43
48862 1/8/2026 DD 1286 TYNDALE COMPANY INC EMPLOYEE UNIFORMS 2,506.00
48863 1/8/2026 DD 10584 UAMPS PURCHASED POWER-LAMPS 1,062,562.87
48864 1/8/2026 DD 2236 UNIFIRST EMPLOYEE UNIFORM CLEANING SERVICES 411.97
48865 1/8/2026 DD 1538 USA FLEET SOLUTIONS MISC PARTS&SUPPLIES 1,476.30
48866 1/8/2026 DD 630 WESTERN AREA POWER ADMINISTRATION ENVIRONMENTAL COMPLIANCE FEES 4,156.28
48867 1/8/2026 DD 816 WESTERN ENVIRONMENTAL TESTING WATER SAMPLE ANALYSIS 1,352.80
48868 1/8/2026 DD 9948 EMPLOYEE VISION REIMBURSEMENT 194.86
136690 1/8/2026 CHK 1320 AMERICAN WATERWORKS ASSOC. MEMBERSHIP DUES 5,233.00
136691 1/8/2026 CHK 99999 MS FRANCES ANGELES CUSTOMER REFUND-CLOSED ACCOUNT 797.00
136692 1/8/2026 CHK 134 ANIXTER INC. INVENTORY 3,500.51
136693 1/8/2026 CHK 657 AT&T COMMUNICATIONS 697.37
136694 1/8/2026 CHK 240 AUDIO ON-HOLD ON-HOLD PHONE SYSTEM 79.00
136695 1/8/2026 CHK 44444 FOREST BAKER INCENTIVES-EV CHARGERS 950.00
136696 1/8/2026 CHK 99999 CLAUDE O BURDICK CUSTOMER REFUND-CLOSED ACCOUNT 578.65
136697 1/8/2026 CHK 99999 MIGUEL CARRASCO CUSTOMER REFUND-CLOSED ACCOUNT 742.07
136698 1/8/2026 CHK 10489 CORELOGIC INFORMATION SOLUTIONS INC LICENSING,MAINTENANCE&SUPPORT 553.44
136699 1/8/2026 CHK 1278 DARKTRACE HOLDINGS LIMITED LICENSING,MAINTENANCE&SUPPORT 45,347.00
136700 1/8/2026 CHK 99999 JEANNE DEIGNAN CUSTOMER REFUND-CLOSED ACCOUNT 224.78
136701 1/8/2026 CHK 5661 DOORKING,INC BUILDING MAINTENANCE 45.95
136702 1/8/2026 CHK 78 FEDERAL EXPRESS CORPORATION FEDERAL EXPRESS CHARGES 49.00
136703 1/8/2026 CHK 99999 LELAND FORD CUSTOMER REFUND-CLOSED ACCOUNT 136.15
136704 1/8/2026 CHK 99999 SHIRLEY HILL CUSTOMER REFUND-CLOSED ACCOUNT 62.58
136705 1/8/2026 CHK 1477 IDEXX DISTRIBUTION,INC MATERIALS&SERVICES 287.59
136706 1/8/2026 CHK 99999 CAROL JONES CUSTOMER REFUND-CLOSED ACCOUNT 163.00
136707 1/8/2026 CHK 99999 CYNTHIA LANDINI CUSTOMER REFUND-CLOSED ACCOUNT 50.00
136708 1/8/2026 CHK 6401 LIBERTY UTILITIES ELECTRIC FOR PUMP STATION 6,437.34
136709 1/8/2026 CHK 99999 TED MORLEY CUSTOMER REFUND-CLOSED ACCOUNT 169.99
136710 1/8/2026 CHK 5151 NRECA JANUARY 2O26 INSURANCE 16,930.80
136711 1/8/2026 CHK 5150 NRECA GROUP BENEFITS TRUST JANUARY 2O26 INSURANCE 249,212.40
136712 1/8/2026 CHK 322 POLLARDWATER TOOLS 770.58
136713 1/8/2026 CHK 99999 MRS CICELY B SMITH CUSTOMER REFUND-CLOSED ACCOUNT 13.56
Page l of Page 5 of 18
Page 30 of 241
Truckee Donner Public Utility District
Check Register CA
January 2026 Gov.Code
53605.5
Checkrrran Date Type Vendor Item Reference Amount
136714 1/8/2026 CHK 10761 SOUTHWEST GAS CORP. UTILITIES:NATURAL GAS 3,522.60
136715 1/8/2026 CHK 10652 SWRCB ACCOUNTING OFFICE MEMBERSHIP DUES 70,350.32
136716 1/8/2026 CHK 6920 TAHOE TRUCKEE SIERRA DISPOSAL LANDFILL CHARGES 3,441.72
136717 1/8/2026 CHK 7175 TRANSWORLD SYSTEMS INC COLLECTION SERVICES 24.74
136718 1/8/2026 CHK 7315 TRUCKEE SANITARY DISTRICT 2025 PIPELINE REPLACEMENT 1,889.94
136719 1/8/2026 CHK 10113 USDA FOREST SERVICE ENVIRONMENTAL COMPLIANCE FEES 392.91
136720 1/8/2026 CHK 682 VERIZON WIRELESS CELL PHONE CHARGES 2,097.51
136721 1/8/2026 CHK 44444 JACQUELINE A WATTS INCENTIVES-AIR SOURCE HEAT PUMP 1,770.83
136722 1/8/2026 CHK 10175 WHITE CAP,L.P. MATERIALS&SERVICES 1,454.03
136723 1/8/2026 CHK 99999 MR MARTIN WOY CUSTOMER REFUND-CLOSED ACCOUNT 114.78
136724 1/8/2026 CHK 5643 ZORO TOOLS,INC TOOLS 2,696.58
6488 1/15/2026 PL PL PAYROLL PAYROLL DIRECT DEPOSIT 266,427.22
6490 1/15/2026 WIRE 3824 MISSIONSQUARE 457/403A CONTRIBUTIONS PPE 01/09/2026 41,282.30
6491 1/15/2026 WIRE 11233 CALPERS PENSION 78,859.93
6492 1/15/2026 WIRE 540 CALPERS 457 DEFERRED COMP PRGM CALPERS 457 CONTRIBUTIONS PPE O1/09/2026 27,647.90
6493 1/15/2026 WIRE 7310 INTERNAL REVENUE SERVICE FEDERAL/FICA WITHHOLDING PPE O1/09/2026 136,908.89
6494 1/15/2026 WIRE 905 HEALTHEQUITY INC. EMPLOYEE HSA CONTRIBUTIONS PPE 01/09/26 1,267.81
6495 1/15/2026 WIRE 3094 EMPLOYMENT DEV DEPT SDI/STATE WITHHOLDING PPE 01/09/2026 31,168.73
6496 1/15/2026 WIRE 1359 CALPERS OPEB-CERBT MONTHLY CONTRIBUTION 10,417.00
48944 1/15/2026 DO 1428 ACWA MEMBERSHIP DUES 29,720.00
48945 1/15/2026 DO 1537 AMAZON CAPITAL SERVICES,INC REPAIRS&MAINTENANCE 1,688.33
48946 1/15/2026 DO 577 COOPERATIVE RESPONSE CENTER INC. ANSWERING SERVICE 4,461.89
48947 1/15/2026 DO 1555 CTOS RENTALS,LLC RENTAL VEHICLE 14,858.88
48948 1/15/2026 DO 992 E&M ELECTRIC&MACHINERY INC LICENSING,MAINTENANCE&SUPPORT 1,272.06
48949 1/15/2026 DO 1627 EDC BUILDERS,INC. TOOLS 11,228.07
48950 1/15/2026 DO 348 EDGES ELECTRICAL GROUP MATERIALS&SERVICES -
48951 1/15/2026 DO 361 FIRST CHOICE SERVICES FACILITY SUPPLIES 119.95
48952 1/15/2026 DO 3480 GRAINGER INC. MATERIALS&SERVICES 148.07
48953 1/15/2026 DO 778 HDR ENGINEERING INC ELECTRIC RATE STUDY 1,424.53
48954 1/15/2026 DO 3820 I BEW LOCAL 1245 UNION DUES JANUARY EE CONTRIBUTIONS 7,378.17
48955 1/15/2026 DO 115 KIMBALL-MIDWEST MISC PARTS&SUPPLIES 101.05
48956 1/15/2026 DO 10008 MOTION&FLOW CONTROL PRODUCTS,INC. REPAIRS&MAINTENANCE 88.44
48957 1/15/2026 DO 4720 MOUNTAIN HARDWARE AND SPORTS MATERIALS&SERVICES 339.37
48958 1/15/2026 DO 289 NISC DECEMBER 2025 PRINT SERVICES 24,431.85
48959 1/15/2026 DO 970 NORTHERN CALIFORNIA JOINT POLE ASSN MEMBERSHIP DUES 19.81
48960 1/15/2026 DO 494 NVS,INC. VARIOUS PROJECTS 43,854.50
48961 1/15/2026 DO 1079 O'REILLY AUTO PARTS MISC PARTS&SUPPLIES -
48962 1/15/2026 DO 820 ONESOURCE SUPPLY SOLUTIONS MATERIALS&SERVICES 3,611.43
48963 1/15/2026 DO 775 ONLINE INFORMATION SERVICES CREDIT CHECK SERVICES 463.25
48964 1/15/2026 DO 9962 GRANT SACKS CELL PHONE CHARGES 10/25 TO 12/25 180.00
48965 1/15/2026 DO 1787 SILVER STATE INTERNATIONAL TRUCKS REPAIRS&MAINTENANCE 15,452.60
48966 1/15/2026 DO 1532 SLATE ROCK FIR EMPLOYEE UNIFORMS 108.64
48967 1/15/2026 DO 10414 SNAP-ON INDUSTRIAL MECHANICS TOOLS:PUD 710.24
48968 1/15/2026 DO 3826 STONE'S COUNTRYTIRE TIRES 3,313.23
48969 1/15/2026 DO 349 STRADLING YOCCA CARLSON&RAUTH P.C. OG&GC MR ANNUAL ADMIN COSTS 2,596.11
48970 1/15/2026 DO 1157 TAIT NORTH AMERICA,INC HARDWARE PURCHASES 147.28
48971 1/15/2026 DO 26 THE BANK OF NEW YORK MELLON MELLO ROOS TAXES COLLECTED 1,856,426.29
48972 1/15/2026 DO 1176 TRUCKEE FAMILY EYECARE OPTOMETRY,INC VISION REIMBURSEMENT 230.00
48973 1/15/2026 DO 7300 TRUCKEE RENTS INC MATERIALS&SERVICES 847.43
48974 1/15/2026 DO 10380 ULINE FIELD SUPPLIES 1,037.85
48975 1/15/2026 DO 7380 UNITED PARCEL SERVICE UPS CHARGES 435.36
48976 1/15/2026 DO 320 W&TGRAPHIX SCREEN PRINTING& EMPLOYEE UNIFORMS 261.60
48977 1/15/2026 DO 816 WESTERN ENVIRONMENTAL TESTING WATER SAMPLE ANALYSIS 1,624.00
48978 1/15/2026 DO 667 WESTERN RENEWABLE ENERGY GENERATION ENVIRONMENTAL COMPLIANCE FEES 125.00
48979 1/15/2026 DO 10678 WILLDAN FINANCIAL SERVICES PROFESSIONAL SERVICES:OTHER 6,100.00
48980 1/15/2026 DO 9968 BRIAN WRIGHT* MEETING EXPENSES 425.00
48981 1/15/2026 DO 5643 ZORO TOOLS,INC TOOLS -
136725 1/15/2026 CHK 134 ANIXTER INC. INVENTORY 6,685.91
136726 1/15/2026 CHK 657 AT&T COMMUNICATIONS 4,284.68
136727 1/15/2026 CHK 1527 AT&T MOBILITY CELL PHONE CHARGES 3,380.34
136728 1/15/2026 CHK 381 CAL-NEVADA TOWING REPAIRS&MAINTENANCE 756.25
136729 1/15/2026 CHK 1517 COLDSTREAM PROPERTIES LLC RED MOUNTAIN WATER TANK COST 68,431.50
136730 1/15/2026 CHK 193 EASTERN REGIONAL LANDFILL LANDFILL CHARGES 96.31
136731 1/15/2026 CHK 1646 ENVIRONMENTAL INCENTIVES,INC. ENVIRONMENTAL COMPLIANCE FEES 5,750.00
136732 1/15/2026 CHK 78 FEDERAL EXPRESS CORPORATION FEDERAL EXPRESS CHARGES 103.84
136733 1/15/2026 CHK 1187 GLADWELL GOVERNMENTAL SERVICES,INC PROFESSIONAL SERVICES:OTHER 500.00
136734 1/15/2026 CHK 10932 J&L FOOD MART&CARWASH FUEL/OIL FOR VEHICLES 223.57
136735 1/15/2026 CHK 10870 JORDAN'S TRUCK&TRAILER EQUIPMENT REPAIRS&MAINTENANCE 373.51
136736 1/15/2026 CHK 99999 JANET MARSHALL CUSTOMER REFUND-CLOSED ACCOUNT 100.60
136737 1/15/2026 CHK 99999 SAMUEL MIRANDA CUSTOMER REFUND-CLOSED ACCOUNT 84.99
136738 1/15/2026 CHK 7220 NAPA SIERRA REPAIRS&MAINTENANCE 439.98
136739 1/15/2026 CHK 2258 NEVADA COUNTY SHERIFF WAGE GARNISHMENT PPE 01/09/2026 484.03
136740 1/15/2026 CHK 1054 NEVADA VISION GROUP VISION REIMBURSEMENT 944.00
136741 1/15/2026 CHK 5222 ODP BUSINESS SOLUTIONS LLC OFFICE SUPPLIES 927.66
136742 1/15/2026 CHK 99999 DONALDJ ORME DDS CUSTOMER REFUND-CLOSED ACCOUNT 365.88
136743 1/15/2026 CHK 1540 P31 ENTERPRISES CONTRACT SERVICES:ROW TREE CLEARING 67,884.06
136744 1/15/2026 CHK 322 POLLARDWATER TOOLS 2,450.16
136745 1/15/2026 CHK 462 POWERPLAN-OIB REPAIRS&MAINTENANCE 783.38
136746 1/15/2026 CHK 11302 SAGE LAND SURVEYING INC. MATERIALS&SERVICES 8,450.00
136747 1/15/2026 CHK 999 SASHA'S ARIZONA,LLC WO#24744488,START HAUS DA WATER REFUND 8,560.72
136748 1/15/2026 CHK 999 SASHA'S ARIZONA,LLC WO#24644488,STARTHAUS REFUND 12,261.22
136749 1/15/2026 CHK 99999 SCOTT SCHULZ CUSTOMER REFUND-CLOSED ACCOUNT 14.39
136750 1/15/2026 CHK 99999 CANUTE SWEENEY CUSTOMER REFUND-CLOSED ACCOUNT 216.99
136751 1/15/2026 CHK 6940 TAHOE TRUCKEE SANITATION AGENCY WATER SAMPLE ANALYSIS 5,902.08
136752 1/15/2026 CHK 7290 TRUCKEE OVERHEAD DOOR MATERIALS&SERVICES 7,950.00
136753 1/15/2026 CHK 1286 TYNDALE COMPANY INC EMPLOYEE UNIFORMS 351.06
Paget of Page 6 of 18
Page 31 of 241
Truckee Donner Public Utility District
Check Register CA
January 2026 Gov.Code
53605.5
Checkrrran Date Type Vendor Item Reference Amount
48982 1/22/2026 DO 1537 AMAZON CAPITAL SERVICES,INC OFFICE SUPPLIES 371.84
48983 1/22/2026 DO 2257 BAKER TILLY US,LLP PROFESSIONAL SERVICES:AUDIT 1,050.00
48984 1/22/2026 DO 1243 CALIFORNIA SPECIAL DISTRICTS ASSOCIATION MEMBERSHIP DUES 10,225.00
48985 1/22/2026 DO 10376 CORWIN FORD RENO REPAIRS&MAINTENANCE 580.00
48986 1/22/2026 DO 1465 DOCUSIGN,INC LOCKBOX LICENSING,MAINTENANCE&SUPPORT 3,974.40
48987 1/22/2026 DO 1627 EDC BUILDERS,INC. TOOLS 15,440.81
48988 1/22/2026 DO 348 EDGES ELECTRICAL GROUP MATERIALS&SERVICES -
48989 1/22/2026 DO 9360 EMPLOYEE VISION REIMBURSEMENT 500.00
48990 1/22/2026 DO 3480 GRAINGER INC. FIELD SUPPLIES 58.67
48991 1/22/2026 DO 3515 GRAYBAR ELECTRIC CO INC LICENSING,MAINTENANCE&SUPPORT 7,310.00
48992 1/22/2026 DO 778 HDR ENGINEERING INC WATER RATE STUDY 368.34
48993 1/22/2026 DO 74 HEAVY EQUIP INC. 2025 PIPELINE REPLACEMENT 95,763.46
48994 1/22/2026 DO 1577 HUNT&SONS,LLC FUEL/OIL FOR VEHICLES 6,400.06
48995 1/22/2026 DO 3520 JOHNSON CONTROLS FIRE PROTECTION LP BUILDING MAINTENANCE 2,428.03
48996 1/22/2026 DO 4720 MOUNTAIN HARDWARE AND SPORTS MATERIALS&SERVICES 183.59
48997 1/22/2026 DO 9810 EMPLOYEE VISION REIMBURSEMENT 214.99
48998 1/22/2026 DO 820 ONESOURCE SUPPLYSOLUTIONS INVENTORY 1,807.19
48999 1/22/2026 DO 1270 RADIAN RESEARCH INC. 3-PHASE METER SITE ANALYZER 49,046.33
49000 1/22/2026 DO 9927 EMPLOYEE VISION REIMBURSEMENT 938.75
49001 1/22/2026 DO 11214 SINNETT CONSULTING SERVICES,LLC PERSONNEL EXPENSES 40.50
49002 1/22/2026 DO 10414 SNAP-ON INDUSTRIAL RCTOOLALLOWANCE 626.17
49003 1/22/2026 DO 6604 SPIEGEL&MC DIARMID PROFESSIONAL SERVICES:FERC ISSUES 9,850.29
49004 1/22/2026 DO 3826 STONE'S COUNTRYTIRE TIRES 3,313.23
49005 1/22/2026 DO 349 STRADLING YOCCA CARLSON&RAUTH P.C. OG&GC MR ANNUAL ADMIN COSTS 1,387.66
49006 1/22/2026 DO 6655 SUNRISE ENVIRONMENTAL SCIENTIFIC FIELD SUPPLIES 214.21
49007 1/22/2026 DO 1536 TARGETSOLUTIONS LEARNING LLC LICENSING,MAINTENANCE&SUPPORT 6,772.11
49008 1/22/2026 DO 10380 ULINE MATERIALS&SERVICES 66.57
49009 1/22/2026 DO 2236 UNIFIRST EMPLOYEE UNIFORM CLEANING SERVICES 752.25
49010 1/22/2026 DO 1528 UNISYS CORPORATION LICENSING,MAINTENANCE&SUPPORT 1,651.26
49011 1/22/2026 DO 9961 EMPLOYEE VISION REIMBURSEMENT 603.34
49012 1/22/2026 DO 816 WESTERN ENVIRONMENTAL TESTING WATER SAMPLE ANALYSIS 1,059.20
136754 1/22/2026 CHK 584 ALPINE FIRE SERVICES INC. BUILDING MAINTENANCE 2,241.83
136755 1/22/2026 CHK 134 ANIXTER INC. SAFETY SUPPLIES 2,764.24
136756 1/22/2026 CHK 99999 RANDY CAMPBELL CUSTOMER REFUND-CLOSED ACCOUNT 113.73
136757 1/22/2026 CHK 99999 MIKE CIRIC CUSTOMER REFUND-CLOSED ACCOUNT 231.68
136758 1/22/2026 CHK 78 FEDERAL EXPRESS CORPORATION FEDERAL EXPRESS CHARGES 118.98
136759 1/22/2026 CHK 186 GRANITE CONSTRUCTION COMPANY MATERIALS&SERVICES 356.73
136760 1/22/2026 CHK 1477 IDEXX DISTRIBUTION,INC MATERIALS&SERVICES 576.47
136761 1/22/2026 CHK 99999 SALLY JOHNSEN CUSTOMER REFUND-CLOSED ACCOUNT 185.61
136762 1/22/2026 CHK 99999 CANDICE M LENIHAN CUSTOMER REFUND-CLOSED ACCOUNT 23.86
136763 1/22/2026 CHK 1540 P31 ENTERPRISES CONTRACT SERVICES:ROW TREE CLEARING 21,682.76
136764 1/22/2026 CHK 99999 STUART0 PARSONS CUSTOMER REFUND-CLOSED ACCOUNT 256.20
136765 1/22/2026 CHK 322 POLLARDWATER MATERIALS&SERVICES 252.34
136766 1/22/2026 CHK 5912 RESOURCE DEVELOPMENT COMPANY 6170A TANK INTERIOR REHAB 23,845.00
136767 1/22/2026 CHK 99999 RITA M RIETDORF CUSTOMER REFUND-CLOSED ACCOUNT 67.97
136768 1/22/2026 CHK 999 EMIL SCOFFONE REFUND FEES 4,886.08
136769 1/22/2026 CHK 675 SHERWIN-WILLIAMS MATERIALS&SERVICES 80.73
136770 1/22/2026 CHK 10720 SNOQUIP REPAIRS&MAINTENANCE 4,418.47
136771 1/22/2026 CHK 5673 SONETICS CORPORATION MATERIALS&SERVICES 2,865.42
136772 1/22/2026 CHK 682 VERIZON WIRELESS CELL PHONE CHARGES 175.14
136773 1/22/2026 CHK 99999 CORY WILLIAMS CUSTOMER REFUND-CLOSED ACCOUNT 234.39
6500 1/23/2026 PL PL PAYROLL PAYROLL DIRECT DEPOSIT 108,580.85
6502 1/23/2026 WIRE 3824 MISSIONSQUARE 457/401A CONTRIBUTIONS CLOTH ING/LONGEVIT 6,327.13
6503 1/23/2026 WIRE 7310 INTERNAL REVENUE SERVICE FEDERAL/FICA WITHHOLDING CLOTHING/LONG 37,080.60
6504 1/23/2026 WIRE 540 CALPERS 457 DEFERRED COMP PRGM CALPERS 457 CONTRIBUTIONS CLOTH/LONG 2,426.61
6505 1/23/2026 WIRE 3094 EMPLOYMENT DEV DEPT SDI/STATE WITHHOLDING CLOTH ING/LONGEVITY 6,963.49
6506 1/23/2026 WIRE 11233 CALPERS PENSION 20,449.78
6501 1/29/2026 PL PL PAYROLL PAYROLL DIRECT DEPOSIT 275,892.43
6507 1/29/2026 WIRE 3824 MISSIONSQUARE 457/401A CONTRIBUTIONS PPE 01/23/2026 42,023.70
6508 1/29/2026 WIRE 11233 CALPERS PENSION 78,473.22
6509 1/29/2026 WIRE 540 CALPERS 457 DEFERRED COMP PRGM CALPERS 457 CONTRIBUTIONS PPE O1/23/2026 27,139.62
6510 1/29/2026 WIRE 7310 INTERNAL REVENUE SERVICE FEDERAL/FICA WITHHOLDING PPE O1/23/2026 138,383.47
6511 1/29/2026 WIRE 905 HEALTHEQUITY INC. EMPLOYEE HSA CONTRIBUTIONS PPE 01/23/26 1,267.81
6512 1/29/2026 WIRE 3094 EMPLOYMENT DEV DEPT SDI/STATE WITHHOLDING PPE 01/23/2026 31,641.46
6519 1/29/2026 WIRE 6731 CALIFORNIA DEPARTMENT OF TAXAND FEE USE TAX PAYABLE 607.00
49143 1/29/2026 DO 1172 3DINTERNET,LLC EMPLOYEE DEVELOPMENT 500.00
49144 1/29/2026 DO 1393 ACWAIPIA WORKER'S COMP Q22025-2026 49,326.78
49145 1/29/2026 DO 5440 ALTEC INDUSTRIES INC REPAIRS&MAINTENANCE 170.20
49146 1/29/2026 DO 1537 AMAZON CAPITAL SERVICES,INC OFFICE SUPPLIES 1,872.85
49147 1/29/2026 DO 893 DEBBIE MADERA CLEANING SERVICE BUILDING CLEANING 7,004.00
49148 1/29/2026 DO 348 EDGES ELECTRICAL GROUP MATERIALS&SERVICES -
49149 1/29/2026 DO 2263 EMPIRE SOUTHWEST,LLC. REPAIRS&MAINTENANCE 24.39
49150 1/29/2026 DO 949 FERGUSON ENTERPRISES INC 1423 MATERIALS&SERVICES 6,958.37
49151 1/29/2026 DO 3349 GLOBALRENTALCOINC RENTAL VEHICLE 3,755.01
49152 1/29/2026 DO 3515 GRAYBAR ELECTRIC CO INC MATERIALS&SERVICES 251.25
49153 1/29/2026 DO 115 KIMBALL-MIDWEST MISC PARTS&SUPPLIES 20.27
49154 1/29/2026 DO 11025 MOONSHINE INK MARKETING 128.00
49155 1/29/2026 DO 4720 MOUNTAIN HARDWARE AND SPORTS MATERIALS&SERVICES 259.13
49156 1/29/2026 DO 1639 MPLG CONSULTING,LLC ENVIRONMENTAL COMPLIANCE FEES 3,000.00
49157 1/29/2026 DO 6403 NEVADA POWER COMPANY PURCHASED POWER-SPPC&NEVADA POWER 46,667.96
49158 1/29/2026 DO 970 NORTHERN CALIFORNIA JOINT POLE ASSN MEMBERSHIP DUES 127.26
49159 1/29/2026 DO 1079 O'REILLY AUTO PARTS MISC PARTS&SUPPLIES -
49160 1/29/2026 DO 820 ONESOURCE SUPPLY SOLUTIONS INVENTORY 487.72
49161 1/29/2026 DO 552 RK CONTRACTORS INC. CIVIL CONTRACTOR 14,945.77
49162 1/29/2026 DO 9944 EMPLOYEE VISION REIMBURSEMENT 435.83
49163 1/29/2026 DO 6402 SIERRA PACIFIC POWER CO PURCHASED POWER-SPPC&NEVADA POWER 92,189.20
Page of Page 7 of 18
Page 32 of 241
Truckee Donner Public Utility District
Check Register CA
January 2026 Gov.Code
53605.5
Checkrrran Date Type Vendor Item Reference Amount
49164 1/29/2026 DD 3826 STONE'S COUNTRY TIRE TIRES 3,313.23
49165 1/29/2026 DD 7313 TAHOE SUPPLY COMPANY FACILITY SUPPLIES 959.34
49166 1/29/2026 DD 1176 TRUCKEE FAMILY EYECARE OPTOMETRY,INC VISION REIMBURSEMENT 701.00
49167 1/29/2026 DD 7300 TRUCKEE RENTS INC MATERIALS&SERVICES 169.08
49168 1/29/2026 DD 1286 TYNDALE COMPANY INC EMPLOYEE UNIFORM 298.63
49169 1/29/2026 DD 10380 ULINE FACILITY SUPPLIES 194.87
49170 1/29/2026 DD 2236 UNIFIRST EMPLOYEE UNIFORM CLEANING SERVICES 359.69
49171 1/29/2026 DD 816 WESTERN ENVIRONMENTAL TESTING WATER SAMPLE ANALYSIS 593.00
49172 1/29/2026 DD 10678 WILLDAN FINANCIAL SERVICES GC MR ANNUAL ADMIN COSTS 8,194.56
136774 1/29/2026 CHK 134 ANIXTER INC. TOOLS 27,224.46
136775 1/29/2026 CHK 657 AT&T COMMUNICATIONS 96.45
136776 1/29/2026 CHK 381 CAL-NEVADA TOWING REPAIRS&MAINTENANCE 731.25
136777 1/29/2026 CHK 78 FEDERAL EXPRESS CORPORATION FEDERAL EXPRESS CHARGES 39.42
136778 1/29/2026 CHK 186 GRANITE CONSTRUCTION COMPANY MATERIALS&SERVICES 537.10
136779 1/29/2026 CHK 99999 JOHNSON INDUSTRIAL PROPERTIES,LLC CUSTOMER REFUND-CLOSED ACCOUNT 3,752.32
136780 1/29/2026 CHK 10870 JORDAN'S TRUCK&TRAILER EQUIPMENT REPAIRS&MAINTENANCE 370.27
136781 1/29/2026 CHK 1330 LIBERTY UTILITIES MATERIALS&SERVICES 2,289.92
136782 1/29/2026 CHK 99999 MARISOL LOPEZ CUSTOMER REFUND-CLOSED ACCOUNT 118.80
136783 1/29/2026 CHK 1647 MCCANDLESS TRUCK CENTER LLC REPAIRS&MAINTENANCE 12,203.93
136784 1/29/2026 CHK 9947 EMPLOYEE VISION REIMBURSEMENT 535.00
136785 1/29/2026 CHK 10225 MCMASTER-CARR SUPPLY COMPANY MATERIALS&SERVICES 195.13
136786 1/29/2026 CHK 1648 NEOGOV COMPUTER SOFTWARE MAINTENANCE&SUPPORT 16,528.40
136787 1/29/2026 CHK 2258 NEVADA COUNTY SHERIFF WAGE GARNISHMENT PPE 01/23/2026 382.00
136788 1/29/2026 CHK 1054 NEVADA VISION GROUP VISION REIMBURSEMENT 160.00
136789 1/29/2026 CHK 1540 P31 ENTERPRISES CONTRACT SERVICES:ROW TREE CLEARING 22,204.92
136790 1/29/2026 CHK 10101 PITNEY BOWES OFFICE SUPPLIES 123.03
136791 1/29/2026 CHK 322 POLLARDWATER MATERIALS&SERVICES 692.10
136792 1/29/2026 CHK 675 SHERWIN-WILLIAMS MATERIALS&SERVICES 110.44
136793 1/29/2026 CHK 11226 SHRED-IT USA LLC OFFICE SUPPLIES 38.33
136794 1/29/2026 CHK 2240 SPRINGHILL SUITES BY MARRIOTT STORM DAMAGE 354.20
136795 1/29/2026 CHK 6860 TAHOE FOREST HOSPITAL DISTRICT DOTTESTING 69.50
136796 1/29/2026 CHK 548 THEAUTO&TIRE DOCTOR INC. CONTRACT SERVICES 133.50
136797 1/29/2026 CHK 11041 TRUCKEE PAINT MART INC. MATERIALS&SERVICES 294.93
136798 1/29/2026 CHK 526 WESTERN INDUSTRIAL PARTS INC. MISC PARTS&SUPPLIES 450.82
292 $ 7,224,811.49
*Denotes employee reimbursement containing multiple Items with no Individual Item charge of$100 or greater.
Page 4of4 Page 8 of 18
Page 33 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
STATEMENT OF GENERAL FUND
Activity for the Month Ended 12/31/2025
Page 1 of 2
Electric Dept Water Dept Total
Balance in General Fund 11/30/2025 $9,625,471 $8,204,050 $17,829,521
Receipts:
Revenue received $3,597,553 $1,806,029 $5,403,582
Retired employees medical insurance 23,595 - 23,595
Record interest earned 24,168 2,770 26,938
Transfer from Vehicle Reserve 339,677 614,057 953,734
Reimpbursement from PPD Connection Fees 52,801 52,801
YE Transfer from FF transfer 500,000 93,909 593,909
FF Funding&DL Surcharge Reimbursement for 2006 COP - 38,234 38,234
AB 32 Book Transfer 225,000 - 225,000
Cash clearing accounts(timing-prior month reversal) (79,936) - (79,936)
Cash clearing accounts(timing-current month) 181,997 - 181,997
Total Receipts $4,812,053 $2,607,800 $7,419,853
Disbursements:
Accounts payable/payroll disbursements $3,300,228 $1,710,291 $5,010,519
Voided checks (5,025) - (5,025)
Distribute UPTIF interest 72,897 21,775 94,671
Transfer to Vehicle Reserve - 5,225 5,225
Transfer to Rate Reserve 237,900 - 237,900
Restrict facilities fees 17,599 66,436 84,035
Restrict Donner Lake surcharge - 9,294 9,294
Section 125 benefit disbursement 32,680 - 32,680
Bank charges 10,160 - 10,160
Total Disbursements $3,666,438 $1,813,021 $5,479,459
Balance in General Fund 12/31/2025 $10,771,086 $8,998,830 $19,769,915
2/17/2026 12:01 PM
I:\Treasurers Repo rt\Statement of General Fund\2025\2025-12 GF
Page 9 of 18
Page 34 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Funds Status Report
Activity for the Month Ended 12/31/2025
Page 2 of 2
Electric Dept Water Dept Total
Distribution of Operating Funds At Month-End:
Customer Services Operating Funds $2,400 $0 $2,400
Operating clearing accounts 181,997 - 181,997
U.S. Bank-General Fund 2,073,229 - 2,073,229
LAIF, UPTIF, PCIF, CLASS&TVI-General Fund 8,513,460 8,998,830 17,512,289
Total Operating Funds $10,771,086 $8,998,830 $19,769,915
Distribution of Designated&Restricted Funds at Month-End:
LAIF, UPTIF, PCIF,TVI &CLASS $33,632,165 $7,387,737 $41,019,902
UPTIF-Donner Lake Assessment District - 91,158 91,158
2015 COP Water Bonds, Principal Payment Fund - 157,539 157,539
2022 COP Issuance/Payment Fund 53,648 119,062 172,710
U S Bank-Donner Lake Assessment District 00-1 - 43,171 43,171
Total Designated&Restricted Funds $33,685,812 $7,798,666 $41,484,479
Total Market Adjustments (19,885) 61,771 41,886
Total Funds Available $44,437,013 $16,859,267 $61,296,280
2/17/2026 12:01 PM
I:\Treasurers Repo rt\Statement of General Fund\2025\2025-12 GF
Page 10 of 18
Page 35 of 241
INVESTMENT STATUS REPORT
Activity for the Month Ended 12/31/2025
Balance Beg.Balance Month End Balance
%Current Month(%Last Month) 12/31/2024 11/30/2025 Activity 12/31/2025
ELECTRIC FUNDS
LOCAL AGENCY INVESTMENT FUND(LAIF)-4.03%(4.10%)
General Fund 1..136.1 $ 6,294,941 $ 255,372 $ 837,934 $ 1,093,306
Consolidate cash (95,738)
Reimburse for Horse Butte (291,328)
AB 32 for Horse Butte @ budget 225,000
LAIF transfer 1,000,000
Capital Replacement Fund 1..136.41 2,181,606 2,302,898 7,356,728 9,659,626
Transfer from COP Project Fund 7,356,728
Electric Rate Reserve Fund 1..136.35 - 510,640 - 510,640
AB 32 Cap&Trade Fund 1..136.58 481,113 275,256 66,328 341,584
Reimbursement from GF for Horse Butte Power 291,328
Book transfer to GF for Horse Butte at budget (225,000)
Deferred Liabilites Reserve 1..136.42 2,267,444 2,369,514 - 2,369,514
LCFS Credits 1..136.59 112,056 117,132 - 117,132
2022 COP Project Fund 1..132.95 7,039,834 7,356,728 (7,356,728) -
Transer to Capital Reserve (7,356,728)
Total LAIF Electric Investments 16,195,388 13,187,540 904,262 14,091,802
UTAH PUBLIC TREASURERS'INVESTMENT FUND(UPTIF)- 4.01%(4.13%)
General Fund 1..136.12 521,095 398,170 748,286 1,146,456
Distribute UPTIF interest (72,897)
Restrict facility fees (17,599)
Record monthly interest 1,355
YE Facility Fee transfer 500,000
Vehicle Reserve transfer 339,677
TVI interest receivable (2,250)
Facilities Fees 1..136.9 653,845 868,180 (479,446) 388,734
Restrict facilites fees 17,599
Record monthly interest 2,955
Year end transfer to reimburse GF for FF projects (500,000)
Electric Rate Reserve Fund 1..136.45 1,868,991 2,000,403 7,558 2,007,961
Record monthly interest 6,808
TVI interest receivable 750
Capital Replacement Fund 1..136.46 495,353 529,473 3,302 532,775
Record monthly interest 1,802
TVI interest received 1,500
Electric Vehicle Reserve 1..136.13 1,428,687 2,175,943 (332,271) 1,843,672
Record monthly interest 7,405
Reserve transfer to GF (339,677)
Total UPTIF Electric Investments 4,967,970 5,972,169 (52,572) 5,919,597
PLACER COUNTY INVESTMENT FUND(PCIF)- 3.77%(3.91%)
Electric General Fund PC 1..136.49 908,374 743,108 (235,510) 507,597
Record monthly interest 2,390
Book transfer to Rate Reserve (237,900)
Electric Rate Reserve Fund 1..136.47 1,115,617 1,354,140 242,254 1,596,394
Record monthly interest 4,354
Transfer in from GF 237,900
Capital Replacement Fund 1..136.48 1,335,212 1,383,543 4,449 1,387,992
Record monthly interest 4,449
Total PCIF County Electric Investments 3,359,204 3,480,790 11,192 3,491,983
TVI INVESTMENTS- 0.55%(0.55%)
Capital Replacement Fund 1..136.43 2,966,550 1,366,550 - 1,366,550
Electric Rate Reserve Fund 1..136.44 1,500,000 700,000 - 700,000
Total TVI Electric Investments 4,466,550 2,066,550 2,066,550
2/13/20261:35 PM Investments Status Report Page 11 of 18
1:\7reasor,,,Report\inves tment stain:Report,\2o2s\2n2s-12 loves<me„rs slams Report Page 1 of 4
Page 36 of 241
INVESTMENT STATUS REPORT
Activity for the Month Ended 12/31/2025
Balance Beg.Balance Month End Balance
%Current Month(%Last Month) 12/31/2024 11/30/2025 Activity 12/31/2025
CLASS INVESTMENTS- 3.88%(4.04%)
General Fund 1..136.16 503,934 5,747,177 18,923 5,766,101
Record monthly interest 18,923
Electric Rate Reserve Fund 1..136.22 1,511,598 2,384,195 7,850 2,392,046
Record monthly interest 7,850
Vehicle Reserve Fund 1..136.23 503,934 523,883 1,725 525,608
Record monthly interest 1,725
Capital Reserve Fund 1..136.24 4,031,201 7,866,039 25,900 7,891,939
Record monthly interest 25,900
Total CLASS Electric Investments 6,550,668 16,521,294 54,399 16,575,693
Total Electric Investments $ 35,539,781 $ 24,707,049 $ 862,882 $ 25,569,932
2/13/20261:35 PM Investments Status Report Page 12 of 18
1:\7r....—,Report\inves tment stain,Report,\2025\2025-12 I....tments slams Report Page 2 of 4
Page 37 of 241
INVESTMENT STATUS REPORT
Activity for the Month Ended 12/31/2025
Balance Beg.Balance Month End Balance
%Current Month(%Last Month) 12/31/2024 11/30/2025 Activity 12/31/2025
WATER FUNDS
LOCAL AGENCY INVESTMENT FUND(LAIF)-4.03%(4.10%)
General Fund 2..136.1 3,090,636 5,993,899 123,211 6,117,109
Consolidate cash 95,738
Restrict facility fees (66,436)
Reimbursement for FF projects 93,909
Facilities Fees 2..136.90 1,411,527 1,434,531 (27,473) 1,407,058
Restrict facility fees 66,436
Transfer to GF for Facility Fee funded projects (93,909)
Capital Replacement Fund 2..136.41 1,210,177 2,555,814 - 2,555,814
Reserve funding @ budget -
Total LAIF Water Investments 5,712,340 9,984,244 95,738 10,079,982
UTAH PUBLIC TREASURERS'INVESTMENT FUND(UPTIF)- 4.01%(4.13%)
General Fund 2..136.12 908,092 813,981 671,569 1,485,549
Transfer to DLAD surcharge (9,294)
Distribute UPTIF interest (21,775)
DL Surcharge Reimbursement for 2006 COP 8,160
FF Funding portion of 2006 COP 30,074
Transfer to VR for vehicle sales (5,225)
Transfer from VR for vehicle purchases 614,057
Transfer from PPD Connection Fees-MW PR connections 52,801
Record monthly interest 2,770
Facilities Fees 2..136.25 495,007 227,035 (29,301) 197,734
Record monthly interest 773
Transfer to GF for FF Funding portion of 2006 COP (30,074)
West River St.Assessment District 2..136.31 43,090 44,921 153 45,074
Record monthly interest 153
Prepaid Connection Fees 2..136.7 88,057 91,801 (52,489) 39,312
Record monthly interest 312
Transfer to GF-MW PR connections (52,801)
Donner Lake Assessment District Fund 2..136.84 87,144 90,848 309 91,158
Record monthly interest 309
Donner Lake Assessment District Surcharge Fund 2..136.61 223,320 245,742 1,970 247,713
DLAD surcharge collections 9,294
DL Surcharge reimbursement to GF for 2006 COP (8,160)
Record monthly interest 836
TSA SAD II Improvement Fund 2..136.85 20,787 21,671 74 21,745
Record monthly interest 74
Water Vehicle Reserve 2..136.13 728,607 1,108,808 (605,059) 503,750
Record monthly interest 3,774
Transfer from GF for vehicle sales 5,225
Transfer to GF for vehicle purchases (614,057)
Deferred Liabilites Reserve 2..136.42 120,249 125,361 427 125,787
Record monthly interest 427
Capital Replacement Fund 2..136.46 1,131,023 140,839 479 141,318
Record monthly interest 479
Total UPTIF Water Investments 3,845,376 2,911,007 (11,868) 2,899,140
PLACER COUNTY INVESTMENT FUND(PCIF)- 3.77%(3.91%)
Total PCIF Water Investments
TVI INVESTMENTS- 0.55%(0.55%)
Water General Fund TVI 2..136.15 2,996,171 1,396,171 - 1,396,171
Total TVI Water Investments 2,996,171 1,396,171 1,396,171
CLASS INVESTMENTS- 3.88%(4.04%)
Water Vehicle Reserve 2..136.24 2,015,738 2,095,532 6,900 2,102,432
Record monthly interest 6,900
Total CLASS Water Investments 2,015,738 2,095,532 6,900 2,102,432
Total Water Investments $ 14,569,625 $ 16,386,954 $ 90,770 $ 16,477,724
2/13/20261:35 PM Investments Status Report Page 13 of 18
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Page 38 of 241
INVESTMENT STATUS REPORT
Activity for the Month Ended 1213112025
Balance Beg.Balance Month End Balance
%Current Month(%Last Month) 12/31/2024 11/30/2025 Activity 12/31/2025
ELECTRIC&WATER INVESTMENTS,COMBINED TOTALS
Pre-Market Adjustments
Total LAIF Investments 41% 21,907,728 23,171,783 1,000,000 24,171,783
Total UPTIF Investments 15% 8,813,347 8,883,176 (64,440) 8,818,737
Total PCIF Investments 6% 3,359,204 3,480,790 11,192 3,491,983
Total TVlInvestments 6% 7,462,722 3,462,722 - 3,462,722
Total CLASS Investments 32% 8,566,405 18,616,826 61,298 18,678,124
Total Investments 100% Month End Bal.Mix $ 50,109,405 $ 57,615,298 $ 1,008,050 $ 58,623,349
Market Adjustments
Total LAIF Investments (9,106) (9,106) 61,836 52,730
Total UPTIF Investments 16,492 16,492 3,687 20,180
Total PCIF Investments (16,653) (16,653) - (16,653)
Total TVI Investments (243,495) (242,830) 225,447 (17,383)
Total CLASS Investments (165) (165) 3,176 3,011
Total Investments $ (252,761) $ (252,262) $ 294,147 $ 41,885
Post-Market Adjustments
Total LAIF Investments 42% 21,898,622 23,162,677 1,061,836 24,224,514
Total UPTIF Investments 15% 8,829,839 8,899,669 (60,752) 8,838,916
Total PCIF Investments 6% 3,342,552 3,464,138 11,192 3,475,330
Total TVlInvestments 6% 7,219,227 3,219,892 225,447 3,445,339
Total CLASS Investments 32% 8,566,240 18,616,661 64,474 18,681,135
Total Investments 100% Month End Bal.Mix $ 49,856,479 $ 57,363,035 $ 1,302,198 $ 58,665,234
2/13/20261:35 PM Investments Status Report Page 14 of 18
c\Treasurers Report\Investment status Reports\2025\2025a ins 2 Investments Sta Report Page 4 of 4
Page 39 of 241
TRUCKEE DONNER PUD
INVESTMENT BALANCES
as of December 31,2025
Placer County Utah Public California TVI Fidelity Mmkt Morgan Stanley Dreyfus BNY US Bank Cash/
LAIF Invest Fund Invest Fund CLASS Investments Govt 57 Treas Sec Port Treas Security Treas Cash Res Checking Cash Clearings Total
131.1
ELECTRIC FUNDS
General Fund $ 1,093,306 $ 507,597 $ 1,146,456 $ 5,766,101 $ $ $ $ $ $ 2,073,229 $ 184,397 $ 10,771,086
Facilities Fees - - 388,734 - - - 388,734
Rate Reserve Fund 510,640 1,596,394 2,007,961 2,392,046 700,000 7,207,040
Capital Reserve Fund 9,659,626 1,387,992 532,775 7,891,939 1,366,550 20,838,882
Deferred Liabilites Reserve/POB Fund 2,369,514 - - - - 2,369,514
Electric Vehicle Reserve Fund - 1,843,672 525,608 2,369,280
AB 32 Fund 341,584 - - 341,584
LCFS Credits 117,132 117,132
COP Project Fund - -
COP Issuance/Payment Fund - - - 53,648 53,648
Market Adjustments 30,741 16,653 13,546 2,692 50,211 19,885
Total Electric Investments 14,122,543 3,475,330 5,933,143 16,578,385 2,016,339 53,648 2,073,229 184,397 44,437,013
WATER FUNDS
General Fund $ 6,117,109 $ - $ 1,485,549 $ $ 1,396,171 $ $ $ $ $ $ 8,998,830
Facilities Fees 1,407,058 197,734 - 1,604,792
Capital Reserve Fund 2,555,814 141,318 2,102,432 4,799,565
2015 COP Funds - - - 157,539 157,539
West River St.Assessment District 45,074 - 45,074
Deferred Liabilites Reserve 125,787 125,787
Prepaid Connection Fees 39,312 39,312
DLAD Fund 91,158 43,171 134,329
DLAD Surcharge 247,713 - 247,713
TSA SAD II Improvement Fund 21,745 21,745
Water Vehicle Reserve 503,750 503,750
COP Issuance/Payment Fund - - - - 119,062 119,062
Market Adjustments 21,989 6,634 318 32,829 61,771
Total Water Investments 10,101,971 2,905,774 2,102,750 1,429,000 157,539 119,062 43,171 16,859,267
Electric and Water,subtotal 24,224,514 3,475,330 8,838,916 18,681,135 3,445,340 157,539 172,710 2,116,400 184,397 61,296,280
MELLO ROOS-OLD GREENWOOD - - - - - - 230,979 86 - - - 231,064
Total Mello Roos-Old Greenwood 230,979 86 231,064
MELLO ROOS-GRAY'S CROSSING 1,829,612 - 96,650 1,926,262
Total Mello Roos-Gray's Crossing 1,829,612 96,650 1,926,262
Total Investments $ 26,054,126 $ 3,475,330 $ 8,838,916 $ 18,681,135 $ 3,445,340 $ 157,539 $ 230,979 $ 86 $ 269,360 $ 2,116,400 $ 184,397 $ 63,453,607
202511 Last Month End Balances 24,992,289 3,464,138 8,891,634 18,616,661 3,219,892 95,717 230,233 85 172,646 2,442,479 82,336 57,159,757
Change from last month 1,061,836 11,192 (52,718) 64,474 225,448 61,822 746 0 96,714 (326,078) 102,061 6,293,850
202412 PY Month End Balances 25,999,121 3,342,552 8,829,839 8,566,240 7,219,227 142,863 259,524 306 313,210 2,266,449 220,427 57,159,757
Change from PY Month 55,004 132,779 9,077 10,114,895 (3,773,887) 14,676 (28,545) (221) (43,850) (150,048) (36,030) 6,293,850
2024 12 PYE Balances 25,999,121 3,342,552 8,891,634 8,566,240 7,219,227 142,863 259,524 306 313,210 2,266,449 220,427 57,159,757
Change from PYE 55,004 132,779 (52,718) 10,114,895 (3,773,887) 14,676 (28,545) (221) (43,850) (150,048) (36,030) 6,293,850
I:\Treasurers Report\2026\2026-03 Treasurer's ReportWll Imertm-202512 555
Page 15 of 18
Page 40 of 241
Ai&I., TRUCKEE DONNER December 2025
Public Utility District
Electric Utility - Key Reserve Balances
$ thousands
$17,000
$15,000
$13,000
$11,000
$10,771
$9,000
$7,000 4 y $7,207 ■
$5,000
$3,000
$1,000
r$0
-$1,000 YE 2020 YE 2021 YE 2022 YE 2023 YE 2024 PY Same Last Current YE YE GOAL
Month Month Month FORECAST
■ Operating Reserve ■ Rate Reserve ■ Capital Reserve 2022 COP Project Funds
2/13/2026 1:09PM Page 16 of 18
0 FR Report Pack 202512 MFS Sec A(3.4) Page 41 of 241
TRUCKEE DONNER December 2025
Public Utility District
Water Utility - Key Reserve Balances
$ thousands
$14,000
$12,000
$10,000
$8,999
$8,000
1
$6,000
$4,800
$4,000
$2,000 • • • • • •
• • $1,605
■ ■ ■ $504
$0 $0
YE 2020 YE 2021 YE 2022 YE 2023 YE 2024 PY Same Last Current YE YE GOAL
Month Month Month FORECAST
■ Operating Reserve ■ Vehicle Reserve ■ Capital Reserve 2022 COP Project Funds ° • Facility Fees °
2/13/2026 1:09PM Page 17 of 18
0 FR Report Pack 202512 MFS Sec A(3.4) Page 42 of 241
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
WRITE OFF OF DELINQUENT ACCOUNTS CLOSED PRIOR TO July 1, 2025
January 14, 2026
CUSTOMER NAME AMOUNT
LU IS VAZQU EZ $ 93.37
FRANCISCO C GODOY $ 219.66
JOHN DESCHLER $ 198.55
JOHN REECE $ 461.69
KATHRYN PRATER $ 1.55
JASON B PRIBBLE $ 19.49
STEPHEN ALTER $ 318.82
MARK CADENA $ 574.61
JUAN ESTRADA $ 3.96
ADAM DEMBOWSKI $ 3.75
ANDREW DOHRMANN $ 103.62
DR RAZZ SMOKE SHOP $ 94.13
EMILY GREENWOOD $ 156.39
MITZI MENDOZA SANCHEZ $ 125.54
CHASE KEMPS $ 33.14
TIFFANI DURAN $ 9.41
SHUTING CHANG $ 66.28
ROMAN ROSE $ 10.60
JEREMIAH I BURTON $ 169.42
ADRIAN B RUIZ $ 142.15
MCALISTER SHEA 291.82
PATRICK M FOWLER 184.99
BENJAMIN J BERGSTEIN 308.74
$ 3,591.68
Page 18 of 18
Page 43 of 241
AGENDA ITEM #10
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Scott Crow, IT Director/CIO - Assistant General Manager
SUBJECT: Consideration of Annual Procurement Item Adjustment
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
Approve a correction to the Monday.com annual support contract increasing the total
amount not to exceed $31,776 from the previously approved amount of$27,000 for
FY2026.
BACKGROUND:
This annual support item was presented to and approved by the Board in the "FY26
Annual Contract and Procurements", Item #11 at the 12-03-2025 Board meeting. A
clerical error incorrectly identified the total expense amount for FY2026. The correct
amount for this annual support licensing is $31,776.
ANALYSIS AND BODY:
The District previously had multiple tools for providing project management components
for planning, tracking, and workflows. Staff has standardized on Monday.com to
provide these services, which has allowed the District to cancel duplicate tools,
providing cost savings and a consistent platform for all departments. By using
Monday.com, the District improves transparency, accelerates decision-making, and
fosters a more agile and responsive work environment.
GOALS AND OBJECTIVES:
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1 .05.030 Goals:
1. Manage for Financial Stability and Resiliency.
FISCAL IMPACT:
This cost is included in the 2026 Budget from GL expense account number
1/2.9.920.00.483 (IT Licensing, Maintenance, & Support).
Page 1 of 2
Page 44 of 241
ATTACHMENTS:
None
Page 2 of 2
Page 45 of 241
AGENDA ITEM #11
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Melanie Rives, Finance & Accounting Manager
Michael Salmon, Chief Financial Officer
SUBJECT: Consideration of Scheduling a Public Hearing Related to Adoption of
the Annual Electric and Water Standby Charges
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
Schedule a Public Hearing at the regularly scheduled District Board Meeting on April 1,
2026 at 6:00 PM, or as soon thereafter, for the purpose of receiving input on the
adoption of annual Electric and Water Standby Charges.
BACKGROUND:
Board action is required annually to adopt electric and water standby charges. This
process begins by scheduling a Public Hearing to renew the existing electric and water
standby charges.
Standby charges have been assessed on vacant parcels in the District since 1975.
These annual charges recoup the District's operating and maintenance costs of the
electric and water distribution facilities from parcel owners who benefit from their vacant
lot being in close proximity to the utility distribution facilities.
Standby rates have not been modified in many years. The current Electric Standby
Charge is $20.00 per year for each parcel one acre or larger, or $10.00 per year for
each parcel less than one acre. The current Water Standby Charge is $80.00 per parcel
per year.
The Board must formally adopt the standby charges each year. A general information
briefing on standby charges in California is provided as Attachment 1 .
ANALYSIS AND BODY:
Staff proposes a Public Hearing be held to consider renewing the existing Electric and
Water Standby Charges on vacant parcels in the District, effective for the 2026-2027
property tax year.
GOALS AND OBJECTIVES:
Page 1 of 2
Page 46 of 241
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1 .05.030 Goals:
1. Manage for Financial Stability and Resiliency
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
FISCAL IMPACT:
There is no direct fiscal impact associated with this item. Staff recommendation is to
schedule a Public Hearing at which point there will be a recommended action for
consideration having a direct fiscal impact. Electric and Water Standby Charges are
included in the the approved FY26 Budget at the current rates.
ATTACHMENTS:
1. Standby
Page 2 of 2
Page 47 of 241
California What is a Standby Charge ?
Background:
The Uniform Standby Charge Procedures Act authorizes any local agency that
provides water or sewer services to impose a standby charge in connection with the
P R O P E RTY TAX provision of that service. A standby charge is essentially an assessment that is
INFORMATION charged to unimproved properties to ensure that adequate water or sewer service
will be available for that parcel when needed. Standby charges normally appear on
property tax bills, although they may be billed directly by the local agency.
What Properties are Subject to a Standby Charge?
Normally standby charges are assessed on undeveloped properties that currently are
not using the services. These standby charges provide equity between existing
ratepayers and future customers by spreading the cost to maintain water and sewer
systems to owners of unimproved property who may eventually develop. However,
standby charges may also be imposed on developed properties as well to finance water
and sewer service expansions, recycling projects and conservation programs.
'Any local agency that Who Authorizes the Standby Charge?
provides water or Standby charges must be authorized each year for collection on the county property tax
bills and are subject to public notice and hearing requirements. For ongoing standby
sewer service may charges, if more than 40% of property owners protest, the charge must be put on hold
until the following year, or put out to a vote of affected property owners.
impose a standby
charge on all or part of Special Requirements for New or Increased Charges
Prior to imposing a new standby charge, or increasing the amount or the properties
the properties within affected by an existing charge, the agency is required to give written notice to all
affected property owners prior to the public hearing and include a ballot for voting. A
the district. " majority vote of the affected property owners is required to approve the standby charge
or the rate increase.
Alternatively, the agency may put the vote out to the electorate residing in that area at
its option. In that case, a two-thirds vote is required to apply the charge.
How is the Annual Charge Determined?
The charge may be imposed on an area, frontage, or parcel basis, or a combination of
these. The formula will be established by an engineer and be specified in original
documents on file at the agency.
How Long Will the Charge Continue?
As long as it continues to be authorized each year, standby charges normally are
assessed every year on unimproved properties. Once the property is developed, the
charge will cease, and normal service rates will apply. Or, if developed properties are
assessed a standby charge to finance growth or special projects, the standby charge
normally continues until the project is fully funded.
www.californiataxdata.com
100 Pacifica,Suite 470
Irvine,California 92618 rcai� T4X Da
Tel949-789-0660
71epyr lSrpr1 Tax
Fax 949-788-0280 Diu�losyre, �,g,�
Page 48 of 241
AGENDA ITEM #12
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Jillian Steward, Director of Human Resources & Risk Management
SUBJECT: Consideration for Approval of the 2026 Unrepresented and
Represented Salary Schedule and New Positions
Z_
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
1) Approve the Unrepresented (Technical, Engineering and Management) salary
schedule as presented
2) Approve the updated salary schedule for IBEW 1245 represented employees as
presented
BACKGROUND:
While the District's employees are charged with a wide range of responsibilities
associated with the administration, operations, and management of the community's
public water and electric utilities, personnel fall within two general categories in terms of
the establishment of salary and benefits. The majority of the operations, maintenance
and administrative staff (non-exempt employees) are collectively represented by the
bargaining unit of the International Brotherhood of Electrical Workers (IBEW) Local
1245. The District and IBEW 1245 have maintained a Memorandum of Understanding
(MOU) since May 1, 1967. The technical, engineering and management staff are not
affiliated with a collective bargaining unit, with compensation and benefits packages
historically being reviewed by staff and presented by the General Manager to the Board
of Directors for consideration.
District Code 4.06.101 Compensation Plan establishes the responsibility of the General
Manager to maintain a compensation plan for all classes of positions. The plan shall
establish a salary range or rate of pay, showing minimum and maximum rates for each
class. The General Manager shall submit the compensation plan to the Board of
Directors for approval.
In March 2025, the District and IBEW Local 1245 negotiated an updated Memorandum
of Understanding (MOU) establishing a compensation and benefits plan effective
January 1, 2025, through December 31, 2027, which included a 5.5% general wage
increase and additional market wage increases for specific positions and a 4% general
wage increase for represented staff in FY2026 and FY2027.
Page 1 of 5
Page 49 of 241
The terms of the salary and benefits package for the District's unrepresented
employees within the technical, engineering and management classifications were last
adjusted in 2025 with a 5.5% increase in alignment with represented staff and adopted
as revisions to District Code, effective January 1, 2025.
ANALYSIS AND BODY:
The management of the District's salary and benefits package are largely driven by the
intent to maintain competitive salaries and benefits for the purposes of recruitment and
retention of high-performing personnel. Staff is recommending updates to both the
represented and unrepresented employee salary schedules. These updates reflect the
addition of certain positions included in the Board Approved FY2026-2027 Budget,
reclassification of certain positions to address expanding responsibilities and
adjustments to the District's organizational chart, as well as general wage increases in
response to inflation (CPI-W) and job market analysis.
Staff is recommending updates to the District's salary schedule for unrepresented
employees to reflect the proposed reclassification of six (6) technical, engineering and
management positions as well as a general wage increase (GWI) for FY2026 in
alignment with the GWI established for IBEW 1245 represented employees.
Unrepresented Employee Salary Schedule Adjustments
The FY26 unrepresented salary schedule includes a 4% general wage increase
(effective January 1, 2026) that is in alignment with the general wage increase received
by the represented staff in FY2026. The GWI incorporates a FY2025 Consumer Price
Index (CPI-W) inflation metric increase of 3.0% and a general wage increase
(performance based) of 1%. Moving forward into FY2027, proposed unrepresented
salary adjustments for unrepresented employees will be based on a combination of
Bureau of Labor Statistics (BLS) Consumer Price Index (CPI-W, San Francisco-
Oakland-Hayward) inflation metrics and performance incentives available in the
District's annual labor budgets.
The proposed FY26 Salary Schedule (Attachment 1) includes pay range and position
re-classifications to reflect additional job duties and responsibilities. The proposed
position re-classifications include:
• Reclassification of Information Technology Director/CIO to Assistant
General Manager/CIO: In recent history, the District has taken the approach of
designating a department head as Assistant General Manager (AGM) with the
additional compensation of a 5% stipend as denoted in previous salary
schedules. This designation has generally served as having delegated authority
as acting General Manager in circumstances where the General Manager is
unavailable or accessible. The staff has found the need to re-classify the AGM
position from a delegated upgrade to a permanent appointment due to the
assignment of additional roles and responsibilities. The permanent appointment
Page 2 of 5
Page 50 of 241
of the AGM role includes, in addition to the responsibility of acting general
manager when circumstances require it, the assignment of additional
responsibilities including the leadership and direction of key internal strategic
initiatives such as assessment and enhancement of District-wide operational
efficiencies, leadership driving operational workflow and synergy between
departments and service delivery, the District's physical and cybersecurity
enhancement project, and completion of the SCADA reliability project (SRP) in
alignment with the District's Community Broadband Initiative. The position will
also continue to provide oversight and strategic vision for the District's
Information Technology Department.
• Reclassification of Director of Electric Power Supply to Utilities Resource
Strategies Manager: Historically, managing the District's energy procurement
strategies and compliance responsibilities have been designated to the Electric
Utility Director. The District has found the need to restructure these
responsibilities to focus on critical engineering and operations strategies,
including electric system master planning, system hardening, wildfire mitigation
and capital maintenance. With this restructure, staff has determined the need for
the development of a dedicated position responsible for strategic electric and
water resource planning. The proposed restructuring will assign to the Utilities
Resource Strategies Manager the responsibilities of aligning energy resource
procurements with the District's Integrated Resource Plan, management of the
District's Renewable Portfolio Standard (RPS) compliance, development of
energy procurement strategies in alignment with the District's and California
carbon reduction goals as well as developing electric demand response
programs and water conservation programs to meet the requirements of the
State's California Conservation is a Way of Life regulations.
• Reclassification of the IT Security and Applications Manager to IT
Operations Manager: The IT Security and Applications Manager role has
evolved into a higher level of responsibility, serving as a key IT operational
leadership role. With the re-classification of the IT Director into a permanent
appointment to Assistant General Manager, staff has found the need to re-
classify the IT Security and Applications Manager to IT Operations Manager to
more accurately reflect the role and responsibility. This role manages the
development and implementation of critical IT strategic initiatives and network
infrastructure management projects, leading the District's team of network
administrators, GIS engineers and SCADA Engineers.
• Reclassification of the GIS Coordinator to the GIS Solutions
Engineer/Project Manager: Historically, the District's GIS Coordinator has held
the responsibility of coordinating the development and incorporation of the
Page 3 of 5
Page 51 of 241
District's physical utility assets into the Geographic Information System (GIS)
mapping and asset management systems. This position has evolved, taking on
additional key electric and water utility project development roles. With recent
District initiatives to develop enhanced utility mapping and staking architecture,
utility system modeling and asset management, staff has found a growing need
for associate or design engineer resources. Finding alignment in the technical
skill sets between the GIS Coordinator and Design Engineer, staff has identified
the opportunity to integrate these skill sets and responsibilities into the proposed
position of GIS Solutions Engineer/Project Manager.
• Reclassification of the Public Information and Strategic Affairs Director: In
recent history, the role and responsibility of the Public Information and Strategic
Affairs Director role and responsibility has grown with the expansion of the
District's communication strategies, environmental stewardship, and growing
Legislative and Regulatory initiatives related to public electic and water
utilities. The proposed new position of Utilities Resource Strategies Manager will
report to the Public Information and Strategic Affairs Director, bringing in
additional leadership and oversight responsibilities related to the District's
electric and water resource strategies as well as local, regional, State and
federal regulatory compliance requirements. With the expansion of
responsibilities, and an updated job market analysis, staff is proposing a re-
classification of the position from M49 to M51.
• Reclassification of the Chief Financial Officer: The District's Chief Financial
Officer position includes the responsibility of providing leadership, direction and
oversight of the financial planning and management for both the electric and
water utilities, in addition to leading the District's finance and accounting,
customer service, general services, facilities and fleet maintenance/management
teams. Additional responsibilities that have grown with the role have been the
development of financial strategies related to the administration on behalf of the
District of Community Facilities Districts (CFD), facilities master planning,
property management. Based upon the expanding responsibilities and an
updated competitive labor market analysis, staff is proposing a re-classification
of the Chief Financial Officer from M54 to M56.
Represented Employee Salary Schedule (IBEW Local 1245)
The 2024 organizational assessment conducted by Moss Adams recommended the
addition of one additional Human Resources staff member to align with industry
standards for Human Resources staffing ratios. This position will be responsible for
much of the administrative duties of Human Resources and providing first line of
support to other District staff. Staff has reviewed the salary classification and job
descriptions with IBEW Local 1245 and have included the additional position in the
Page 4of5
Page 52 of 241
attached updated represented employee salary schedule (Attachment 2).
GOALS AND OBJECTIVES:
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
2. Provide a healthy and safe work environment for all District employees.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1 .05.030 Goals:
1. Manage for Financial Stability and Resiliency
2. Environmental Stewardship: Create a sustainable resilient environment for all our
communities.
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
4. Modernize the utility and add value to our communities through collaboration and
innovation.
5. Developing an inclusive culture drives organizational integration and success.
FISCAL IMPACT:
The recommended Unrepresented employee salary schedule, including the proposed
changes, results in a net annual salary favorable variance to budget of $158,573 or
2.6%. In labor overhead, the proposed changes net to an estimated cost savings
variance of$126,727. Salary and overhead combined, the estimated cost savings to
budget is $285,300.
The recommended Represented employee salary schedule, including the proposed
change, results in no annual salary variance to budget.
ATTACHMENTS:
1. 2026 Unrep Wage Schedule
2. 2025 to 2027 Rep Wage Schedule updated 20260304
Page 5 of 5
Page 53 of 241
Truckee Donner Public Utility District
Unrepresented Employees(Management,Engineering and Technical)Wage Ranges Attachment 1
Effective 1/1/2026 4.0%Increase (3.0%COLA+1.0%GWI) Page 1 of 3
2026
Position Hourly Monthly
Range Wage Wage
General Manager Range Max M68 $ 174.324 $ 30,216
No Step specific rate of pay, this General Manager employment contract
employee position has a contract. includes 2.5%COLA plus performance
incentive July 1,2026
Range Min $ 143.417 $ 24,859
Assistant General Manager/Chief Information Officer Step 5 M59 $ 139.798 $ 24,232
Step 4 $ 133.140 $ 23,078
Step 3 $ 126.794 $ 21,978
Step 2 $ 120.760 $ 20,932
Step 1 $ 115.012 $ 19,935
Chief Financial Officer Step 5 M56 $ 129.893 $ 22,515
Step 4 $ 123.706 $ 21,442
Step 3 $ 117.810 $ 20,420
Step 2 $ 112.203 $ 19,449
Step 1 $ 106.862 $ 18,523
Water Utility Director Step 5 M55 $ 126.799 $ 21,978
Director of Electric Engineering and Operations Step 4 $ 120.755 $ 20,931
Director f CleGtr'G Power Supply Step 3 $ 115.005 $ 19,934
Step 2 $ 109.524 $ 18,984
Step 1 $ 104.318 $ 18,082
Chief Financial Of'Ger Step 5 M54 $ 123.706 $ 21,442
Step 4 $ 117.810 $ 20,420
Step 3 $ 112.203 $ 19,449
Step 2 $ 106.862 $ 18,523
Step 1 $ 101.771 $ 17,640
Water System Engineer Step 5 M51 $ 115.006 $ 19,934
Electric Engineering Manager Step 4 $ 109.529 $ 18,985
Director of Human Resources and Risk Management Step 3 $ 104.317 $ 18,082
Public Information&Strategic Affairs Director Step 2 $ 99.347 $ 17,220
Step 1 $ 94.618 $ 16,401
Electric Operations Manager Step 5 M50 $ 112.203 $ 19,449
IT Operations Manager Step 4 $ 106.862 $ 18,523
Step 3 $ 101.771 $ 17,640
Step 2 $ 96.922 $ 16,800
Step 1 $ 92.306 $ 16,000
Public information u Strategic Affairs DireGter Step 5 M49 $ 109.529 $ 18,985
Step 4 $ 104.317 $ 18,082
Step 3 $ 99.347 $ 17,220
Step 2 $ 94.618 $ 16,401
Step 1 $ 90.115 $ 15,620
Asst. Electric Operations Manager Step 5 M46 $ 101.771 $ 17,640
Senior Electric Engineer Step 4 $ 96.922 $ 16,800
IT ceG Fity and Applications Manage r Step 3 $ 92.306 $ 16,000
Step 2 $ 87.916 $ 15,239
Step 1 $ 83.727 $ 14,513
Attachment 1
P c of 241
Truckee Donner Public Utility District
Unrepresented Employees(Management,Engineering and Technical)Wage Ranges Attachment 1
Effective 1/1/2026 4.0%Increase (3.0%COLA+1.0%GWI) Page 2 of 3
2026
Position Hourly Monthly
Range Wage Wage
Electric Engineer Step 5 M44 $ 96.922 $ 16,800
Step 4 $ 92.306 $ 16,000
Step 3 $ 87.916 $ 15,239
Step 2 $ 83.727 $ 14,513
Step 1 $ 79.740 $ 13,822
Finance/Accounting Manager Step 5 M42 $ 92.314 $ 16,001
Utilities Resource Strategies Manager Step 4 $ 87.916 $ 15,239
Step 3 $ 83.732 $ 14,514
Step 2 $ 79.738 $ 13,821
Step 1 $ 75.942 $ 13,163
Water Operations Manager Step 5 M41 $ 90.115 $ 15,620
District Clerk/Executive Assistant Step 4 $ 85.822 $ 14,876
Step 3 $ 81.738 $ 14,168
Step 2 $ 77.839 $ 13,492
Step 1 $ 74.134 $ 12,850
Associate Electric Engineer Step 5 M39 $ 85.822 $ 14,876
Senior Network and Systems Administrator Step 4 $ 81.738 $ 14,168
GIS Solutions Engineer/Project Manager Step 3 $ 77.839 $ 13,492
Step 2 $ 74.134 $ 12,850
Step 1 $ 70.605 $ 12,238
IT/SCADA Engineer Step 5 M37 $ 81.738 $ 14,168
Special Projects Administrator Step 4 $ 77.839 $ 13,492
Network and Systems Administrator Step 3 $ 74.134 $ 12,850
Step 2 $ 70.605 $ 12,238
Step 1 $ 67.246 $ 11,656
Customer Services Manager Step 5 M36 $ 79.740 $ 13,822
General Services Manager Step 4 $ 75.946 $ 13,164
Business Intelligence(BI)Architect Step 3 $ 72.329 $ 12,537
Vegetation Program Manager Step 2 $ 68.881 $ 11,939
Step 1 $ 65.603 $ 11,371
GIS Coordinator Step 5 M35 $ 77.839 $ 13,492
Senior Accountant/Analyst Step 4 $ 74.134 $ 12,850
Water Engineer Step 3 $ 70.605 $ 12,238
Step 2 $ 67.246 $ 11,656
Step 1 $ 64.040 $ 11,100
Conservation&Customer Service Sr Analyst Step 5 M31 $ 70.605 $ 12,238
Data Analyst&Administrator Step 4 $ 67.246 $ 11,656
Step 3 $ 64.040 $ 11,100
Step 2 $ 60.995 $ 10,573
Step 1 $ 58.087 $ 10,068
Attachment 1
P c,�� of 241
Truckee Donner Public Utility District
Unrepresented Employees(Management,Engineering and Technical)Wage Ranges Attachment 1
Effective 1/1/2026 4.0%Increase (3.0%COLA+1.0%GWI) Page 3 of 3
2026
Position Hourly Monthly
Range Wage Wage
Communications Program Manager Step 5 M29 $ 67.243 $ 11,655
Step 4 $ 64.046 $ 11,101
Step 3 $ 60.992 $ 10,572
Step 2 $ 58.091 $ 10,069
Step 1 $ 55.325 $ 9,590
Risk and Compliance Program Manager Step 5 M27 $ 64.040 $ 11,100
Step 4 $ 60.995 $ 10,573
Step 3 $ 58.087 $ 10,068
Step 2 $ 55.324 $ 9,590
Step 1 $ 52.690 $ 9,133
IT/GIS Analyst Step 5 M26 $ 62.477 $ 10,829
Management Analyst I Step 4 $ 59.505 $ 10,314
Step 3 $ 56.669 $ 9,823
Step 2 $ 53.971 $ 9,355
Step 1 $ 51.401 $ 8,910
Approved by Board, Board President Signature Date
Attachment 1
PM60,4163 of 241
Truckee Donner Public Utility District MOU EXHIBIT A-Wage Schedule
Represented Positions-Wage Schedule A
Effective January 1,2025 to December 31,2027 updated 3/4/2026
Hourly Wage: 1/1/2025 to 12/31/2027
Position Range 2025 Wage 2026 Wage 2027 Wage
WATER
Water Utility Motor Control&SCADA Technician Step 5 B34 $ 83.24 $ 86.57 $ 90.03
Step 4
Step 3
Step 2
Step 1
Planner Estimator Inspector(Water) Step 5 A33 $ 70.00 $ 72.80 $ 75.71
Lead Inspector Step 4
Step 3
Step 2
Step 1
Senior Water Quality Technician/Inspector Step 5 A32 $ 68.29 $ 71.02 $ 73.86
Water Distribution Foreman Step 4
Water Operations Foreman Step 3
Meter Maintenance&Water Loss Coordinator Step 2
Step 1
Inspector for Pipeline Construction Step 5 A29 $ 63.49 $ 66.03 $ 68.67
Step 4 $ 60.47 $ 62.89 $ 65.41
Step 3 $ 57.58 $ 59.88 $ 62.28
Step 2 $ 54.85 $ 57.04 $ 59.32
Step 1 $ 52.23 $ 54.32 $ 56.49
Water Distribution Leadman Step 5 A27 $ 60.47 $ 62.89 $ 65.41
Water Operations Leadman Step 4
Water Quality Technician Step 3
Step 2
Step 1
Water Service Technician Step 5 A24 $ 56.18 $ 58.43 $ 60.77
Step 4
Step 3
Step 2
Step 1
Water Technician-in-Training/Mechanic Step 5 A24 $ 56.18 $ 58.43 $ 60.77
Step 4 $ 53.50 $ 55.64 $ 57.87
Step 3 $ 50.97 $ 53.01 $ 55.13
Step 2 $ 48.53 $ 50.47 $ 52.49
Step 1 $ 46.23 $ 48.08 $ 50.00
Water Service Technician-In-Training Step 5 A20 $ 50.97 $ 53.01 $ 55.13
(Wage steps are based on module completion.Module 1 Step 4 $ 48.53 $ 50.47 $ 52.49
and 2 are at wage step 1) Step 3 $ 46.23 $ 48.08 $ 50.00
Step 2 $ 44.03 $ 45.79 $ 47.62
Step 1 $ 41.93 $ 43.61 $ 45.35
Helper II Step 5 A15 $ 45.10 $ 46.90 $ 48.78
Step 4 $ 42.95 $ 44.67 $ 46.46
Step 3 $ 40.90 $ 42.54 $ 44.24
Step 2 $ 38.95 $ 40.51 $ 42.13
Step 1 $ 37.09 $ 38.57 $ 40.11
Helper I Step 5 A13 $ 42.95 $ 44.67 $ 46.46
Step 4 $ 40.90 $ 42.54 $ 44.24
Step 3 $ 38.95 $ 40.51 $ 42.13
Step 2 $ 37.09 $ 38.57 $ 40.11
Step 1 $ 35.33 $ 36.74 $ 38.21
Attachment 2
Page 1 of 4
Page 57 of 241
Truckee Donner Public Utility District MOU EXHIBIT A-Wage Schedule
Represented Positions-Wage Schedule A
Effective January 1,2025 to December 31,2027 updated 3/4/2026
Hourly Wage: 1/1/2025 to 12/31/2027
Position Range 2025 Wage 2026 Wage 2027 Wage
ELECTRIC
Electric Foreman Step 5 B37 $ 89.58 $ 93.16 $ 96.89
Electrician/Meter Technician Foreman Step 4
Troubleman Step 3
Step 2
Step 1
Lead Inspector Step 5 B36 $ 87.40 $ 90.90 $ 94.54
Substation Lineman/Inspector Step 4
Step 3
Step 2
Step 1
Lead Lineman Step 5 B35 $ 85.33 $ 88.74 $ 92.29
Step 4
Step 3
Step 2
Step 1
Substation Lineman Step 5 B34 $ 83.24 $ 86.57 $ 90.03
Step 4
Step 3
Step 2
Step 1
Electrician/Meter Technician Step 5 B34 $ 83.24 $ 86.57 $ 90.03
Construction and Maintenance Inspector(Electric) Step 4 $ 79.29 $ 82.46 $ 85.76
Step 3 $ 75.52 $ 78.54 $ 81.68
Step 2 $ 71.92 $ 74.80 $ 77.79
Step 1 $ 68.49 $ 71.23 $ 74.08
Journeyman Lineman Step 5 B33 $ 81.28 $ 84.53 $ 87.91
Step 4
Step 3
Step 2
Step 1
Meter Reader Coordinator/Utility Worker Step 5 B29 $ 73.72 $ 76.67 $ 79.74
Step 4 $ 70.22 $ 73.03 $ 75.95
Step 3 $ 66.86 $ 69.53 $ 72.31
Step 2 $ 63.69 $ 66.24 $ 68.89
Step 1 $ 60.65 $ 63.08 $ 65.60
Apprentice Lineman Step 5 B27 $ 70.22 $ 73.03 $ 75.95
(Wage steps are based on completion of apprentice Step 4 $ 66.86 $ 69.53 $ 72.31
program steps.Step 1 and 2 of program are wage step 1) Step 3 $ 63.69 $ 66.24 $ 68.89
Step 2 $ 60.65 $ 63.08 $ 65.60
Step 1 $ 57.76 $ 60.07 $ 62.47
Groundman Step 5 B17 $ 54.99 $ 57.19 $ 59.48
Step 4 $ 52.37 $ 54.46 $ 56.64
Step 3 $ 49.87 $ 51.86 $ 53.93
Step 2 $ 47.49 $ 49.39 $ 51.37
Step 1 $ 45.23 $ 47.04 $ 48.92
Attachment 2
Page 2 of 4
Page 58 of 241
Truckee Donner Public Utility District MOU EXHIBIT A-Wage Schedule
Represented Positions-Wage Schedule A
Effective January 1,2025 to December 31,2027 updated 3/4/2026
Hourly Wage: 1/1/2025 to 12/31/2027
Position Range 2025 Wage 2026 Wage 2027 Wage
ADMIN SERVICES
Billing/Customer Service Supervisor Step 5 A25 $ 57.58 $ 59.88 $ 62.28
Step 4 $ 54.85 $ 57.04 $ 59.32
Step 3 $ 52.23 $ 54.32 $ 56.49
Step 2 $ 49.74 $ 51.73 $ 53.80
Step 1 $ 47.38 $ 49.28 $ 51.25
Accounting Supervisor Step 5 A21 $ 52.23 $ 54.32 $ 56.49
Meter Reader Coordinator Step 4 $ 49.74 $ 51.73 $ 53.80
Work Order Accounting Supervisor Step 3 $ 47.38 $ 49.28 $ 51.25
Contract Administrator Step 2 $ 45.13 $ 46.94 $ 48.82
Step 1 $ 42.97 $ 44.69 $ 46.48
Accounting Specialist Lead Step 5 A18 $ 48.53 $ 50.47 $ 52.49
Customer Service/Collection Supervisor Step 4 $ 46.23 $ 48.08 $ 50.00
Step 3 $ 44.03 $ 45.79 $ 47.62
Step 2 $ 41.93 $ 43.61 $ 45.35
Step 1 $ 39.93 $ 41.53 $ 43.19
Billing Specialist Step 5 A16 $ 46.23 $ 48.08 $ 50.00
Step 4 $ 44.03 $ 45.79 $ 47.62
Step 3 $ 41.93 $ 43.61 $ 45.35
Step 2 $ 39.93 $ 41.53 $ 43.19
Step 1 $ 38.02 $ 39.54 $ 41.12
Administrative/Community Outreach Coord. Step 5 A15 $ 45.10 $ 46.90 $ 48.78
Conservation Specialist Step 4 $ 42.95 $ 44.67 $ 46.46
Administrative Records Tech Step 3 $ 40.90 $ 42.54 $ 44.24
Records Technician/Administrative Tech Step 2 $ 38.95 $ 40.51 $ 42.13
HR Specialist Step 1 $ 37.09 $ 38.57 $ 40.11
Meter Reader/Collector/Service Technician Step 5 A14 $ 44.03 $ 45.79 $ 47.62
Step 4 $ 41.93 $ 43.61 $ 45.35
Step 3 $ 39.93 $ 41.53 $ 43.18
Step 2 $ 38.02 $ 39.54 $ 41.13
Step 1 $ 36.21 $ 37.66 $ 39.17
Senior Clerk Step 5 A13 $ 42.95 $ 44.67 $ 46.46
Accounting Specialist Step 4 $ 40.90 $ 42.54 $ 44.24
Work Order Specialist Step 3 $ 38.95 $ 40.51 $ 42.13
Meter Reader/CSR Step 2 $ 37.09 $ 38.57 $ 40.11
Step 1 $ 35.33 $ 36.74 $ 38.21
Senior Customer Services Representative Step 5 A71 $ 40.90 $ 42.54 $ 44.24
Step 4 $ 38.95 $ 40.51 $ 42.13
Step 3 $ 37.09 $ 38.57 $ 40.11
Step 2 $ 35.33 $ 36.74 $ 38.21
Step 1 $ 33.65 $ 35.00 $ 36.40
Customer Services Representative Step 5 A9 $ 38.95 $ 40.51 $ 42.13
Step 4 $ 37.09 $ 38.57 $ 40.11
Step 3 $ 35.33 $ 36.74 $ 38.21
Step 2 $ 33.65 $ 35.00 $ 36.40
Step 1 $ 32.05 $ 33.33 $ 34.66
Attachment 2
Page 3 of 4
Page 59 of 241
Truckee Donner Public Utility District MOU EXHIBIT A-Wage Schedule
Represented Positions-Wage Schedule A
Effective January 1,2025 to December 31,2027 updated 3/4/2026
Hourly Wage: 1/1/2025 to 12/31/2027
Position Range 2025 Wage 2026 Wage 2027 Wage
SUPPORT SERVICES
Vehicle Maintenance Foreman Step 5 A29 $ 63.49 $ 66.03 $ 68.67
Facilities Maintenance Foreman Step 4
Step 3
(Step 2
Step 1
Mechanic Step 5 A24 $ 56.18 $ 58.43 $ 60.77
Step 4 $ 53.50 $ 55.64 $ 57.87
Step 3 $ 50.97 $ 53.01 $ 55.13
Step 2 $ 48.53 $ 50.47 $ 52.49
Step 1 $ 46.23 $ 48.08 $ 50.00
Buyer Step 5 A21 $ 52.23 $ 54.32 $ 56.49
Step 4 $ 49.74 $ 51.73 $ 53.80
Step 3 $ 47.38 $ 49.28 $ 51.25
Step 2 $ 45.13 $ 46.94 $ 48.82
Step 1 $ 42.97 $ 44.69 $ 46.48
Assistant Mechanic-in-training Step 5 A17 $ 47.36 $ 49.28 $ 51.22
(Wages steps are based on module completion.Module Step 4 $ 45.10 $ 46.90 $ 48.78
1 and 2 are at wage step 1) Step 3 $ 42.95 $ 44.67 $ 46.46
Step 2 $ 40.90 $ 42.54 $ 44.24
Step 1 $ 38.95 $ 40.51 $ 42.13
Facility Maintenance Technician Step 5 A16 $ 46.23 $ 48.08 $ 50.00
Step 4 $ 44.03 $ 45.79 $ 47.62
Step 3 $ 41.93 $ 43.61 $ 45.35
Step 2 $ 39.93 $ 41.53 $ 43.19
Step 1 $ 38.02 $ 39.54 $ 41.12
Warehouse/Utility Worker Step 5 A14 $ 44.03 $ 45.79 $ 47.62
Step 4 $ 41.93 $ 43.61 $ 45.35
Step 3 $ 39.93 $ 41.53 $ 43.18
Step 2 $ 38.02 $ 39.54 $ 41.13
Step 1 $ 36.21 $ 37.66 $ 39.17
Engineer Intern Step 1 1 Al $ 26.36 $ 27.41
Attachment 2
Page 4 of 4
Page 60 of 241
AGENDA ITEM #13
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Neil Kaufman, System Engineer
Chad Reed, Water Utility Director
SUBJECT: Consideration of a Contract to Design the Sitzmark Hydropneumatic
Pump Station Replacement
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
Authorize the General Manager to execute a contract and all associated documents
with Sauers Engineering to perform design of the Sitzmark Hydropneumatic Pump
Station Replacement project for an amount of$143,300, plus a ten percent change
order allowance for a total not to exceed $157,600.
BACKGROUND:
The Sitzmark Tank site is located at 11357 Sitzmark Way in the Tahoe Donner
subdivision. The site location is shown in Attachment 1. There is a ground level
storage tank and hydropneumatic pump station located at the site. Both facilities were
constructed in 1973. The pump station structure is a wood-framed structure with a
metal roof. The structure is undersized, outdated and has exceeded its useful life.
In the summer of 2023, the District undertook an request for proposal RFP process to
select a consultant to design the replacement for the Ski Run Storage Tank and Pump
Station. As a result of the RFP process, the Board opted to authorize the General
Manager to sign a contract with Sauers Engineering on August 2, 2023. It was
identified in the original RFP the benefits of utilizing the selected consultant for
additional design projects during the period of 2024-2027 due to their familiarity of
District specs and methods.
ANALYSIS AND BODY:
Since the period of time defined in the original RFP is still valid staff would recommend
using Sauers Engineering for the design of the Sitzmark Pump Station. The general
layout of the Sitzmark site is shown on Attachment 2. The tank inlet piping and pump
station discharge piping located in the access driveway were replaced in 2018. This
piping work included points of connection for the planned pump station
replacement. New underground electrical conduit and a pad mount transformer were
also installed at that time.
Page 1 of 3
Page 61 of 241
The District requested Sauers Engineering to submittal a proposal to design a
replacement for the Sitzmark pump station. The cost proposal is summarized in the
table below:
Task Amount
Project Management $4,330
Preliminary Design $13,360
90% Design $74,240
Complete Contract $11,220
Documents
Bidding & Construction $40,150
Total $143,300
The planned project schedule is:
March 4, 2026 — Consideration of Award of Design Contract
June 1, 2026 — Begin Advertising for Bids
June 23, 2026 — Bid Opening
July 1, 2026 —Award Construction Contract
Late July 2026 — Begin Construction
Spring 2027 — New Pump Station Operational
June 2027 — Demolition of Existing Pump Station Structure
The Water Department currently anticipates the project will be declared categorically
exempt under CEQA.
GOALS AND OBJECTIVES:
District Code 1 .05.020 Objectives:
1. Responsibly serve the public.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1 .05.030 Goals:
1. Manage for Financial Stability and Resiliency
4. Modernize the utility and add value to our communities through collaboration and
innovation.
FISCAL IMPACT:
Page 2 of 3
Page 62 of 241
The cost proposal from Sauers Engineering is $143,300. It is recommended that a ten
percent change order allowance be established for a total authorization not to exceed
$157,630. This item's project is included in the approved water capital plan budget for
FY26-27 of $16M, with a project total of $1.7M in FY27. This item is an initial 1st step
toward executing the Sitzmark pump station project.
Water's capital reserve balance is $4.8M as of December 31, 2025 and estimated to be
$6.4M with board approval of a reserve transfer of $1.6M under a separate agenda item
today. Budget FY26/27 beginning balance is $5.7M.
ATTACHMENTS:
1. Attachment 1- Sitzmark PS - Site Location
2. Attachment 2- Sitzmark PS - Concept Site Plan
Page 3 of 3
Page 63 of 241
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SITZMARK HYDROPNEUMATIC PUMP STATION REPLACEMENT
TRUCKEE DONNER FIGURE 1
Public Utility District
' PROJECT LOCATION
E
5 y
EXISTII c`► �^�+
STORAGE TA
` '�`' ` y • NEW PUMP STATION -
'. +' LOCATION
PUD 1. ,
OPERTY
SITZMARK HYDROPNEUMATIC PUMP STATION REPLACEMENT
TRUCKEE DONNER FIGURE 2
_ _, Public Utility District CONCEPTUAL SITE PLAN
AGENDA ITEM #14
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Neil Kaufman, System Engineer
Keith Renshaw, Electric Engineering Manager
Mike Swanson, Director of Electric Engineering & Operations
Chad Reed, Water Utility Director
SUBJECT: Approval of Two Development Agreements For the Soaring Ranch
Phase 2 and Soaring Ranch Offsite Infrastructure Improvement
Projects with J-Marr II, LLC
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
A. Authorize the General Manager to execute the Development Agreement and
associated documents between J-Marr II LLC and the District for the Soaring
Ranch Phase 2 project, in substantially the same form as presented; and
B. Authorize the General Manager to execute the Development Agreement and
associated documents between J-Marr II, LLC and the District for the Soaring
Ranch Offsite Infrastructure Improvement project, in substantially the same form
as presented
BACKGROUND:
The Joerger Ranch Specific Plan is a Town of Truckee overall planning document that
covers land along Brockway Road, Joerger Drive and Soaring Way to the south and
west of the Truckee Airport. The Specific Plan also identifies new backbone electric
and water system infrastructure that is necessary to serve the anticipated
development. A component of this utility work involves the installation of approximately
3,000 feet of water and electric utility infrastructure along Joerger Drive from Soaring
Way to the Riverview Sports Park. Installation of approximately 2,800' of additional
electric utility distribution infrastructure is also required east along Joerger Drive from
Riverview Sports Park and the Truckee-Tahoe Unified School District Transportation
Maintenance & Operations facility. Attached are two attachments taken from the
Specific Plan. Attachment 1 shows the extent of the properties covered under the
Specific Plan. Attachment 2 shows the water main installation. Also included is
Attachment 3 which shows the extent of the water and electric utility improvements
required along Joerger Drive.
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The Soaring Ranch Phase 2 project involves the construction of two structures located
at 10501 Soaring Way. The northerly structure is a single-story building with about
23,600 square feet of commercial space. The southerly structure is a four-story
building with 86 residential rental units ranging from studios to three-bedroom
apartments. Work on this property also includes associated improvements such as
paving, landscaping, sidewalks and underground utilities.
ANALYSIS AND BODY:
Per District Code Sections 6.04.030.1 and 7.12.030.1, approval by the Board of
Directors is required for any development agreement where the total value of
improvements being installed by the applicant to be conveyed to the District for
ownership, operation and maintenance exceeds $400,000.
Two Development Agreements have been prepared for this project. One agreement
covers the on-site utility infrastructure. The other covers the off-site utilities along
Joerger Drive. It is expected that the combined value of the electrical and water system
facilities covered under both these agreements will exceed the $400,000 threshold.
Copies of the draft development agreements for Soaring Ranch Phase II Water and
Electric Infrastructure (Attachment 4), Soaring Ranch Phase II Water and Electric Off-
Site Improvements (Attachment 5), calculated fees schedule for water improvements
(Attachment 6), and calculated fees for electric utility improvements (Attachment 7)
have included with this staff report.
GOALS AND OBJECTIVES:
District Code 1.05.020 Objectives:
1. Responsibly serve the public.
2. Provide a healthy and safe work environment for all District employees.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1.05.030 Goals:
1. Manage for Financial Stability and Resiliency
2. Environmental Stewardship: Create a sustainable resilient environment for all our
communities.
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
4. Modernize the utility and add value to our communities through collaboration and
innovation.
5. Developing an inclusive culture drives organizational integration and success.
FISCAL IMPACT:
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There is no direct fiscal impact associated with this item. The project is subject to the
normal Connection Fees and Facilities Fees schedules and the developer will be
responsible to pay the District's costs associated with construction inspection for the
project and other expenses.
ATTACHMENTS:
1. Specific Plan Extents
2. Water Improvements
3. Soaring Ranch Offsites Map
4. Soaring Ranch II Electric Water DA
5. Soaring Ranch Offsite Infrastructure Electric Water DA
6. Soaring Ph2 Water Estimated Costs and Calculation of Fees
7. Soaring Ph2 Electric Fee
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Page 71 G 241
ELECTRIC AND WATER DEVELOPMENT AGREEMENT
BETWEEN THE
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
AND
J-Mar II, LLC
APN 19-620-066
Soaring Ranch Phase II
This Agreement is entered into between the TRUCKEE DONNER PUBLIC UTILITY DISTRICT, a
local public agency of the State of California, hereafter referred to as "the District," and J-Mar II,
LLC, hereafter referred to as "Developer," with respect to the following facts:
RECITALS
A. Developer is the owner of that certain real property located within Nevada County, California,
bearing Assessor's Parcel Number 019-620-066 on which Developer intends to construct a
"Construction of two new buildings with 23,635 sq. ft. (gross-calculated from wall). The single
story commercial building consists of retail, office and restaurant space. The four-story
residential building contains 86 multifamily residential units. The project will also have 272
parking spaces, along with all necessary infrastructure to support the new development."
B. Developer intends to construct a complete electric distribution system for the Project in
accordance with the approved plans and specifications. Such system shall hereafter be referred
to as the "electric distribution system."
C. Developer intends to construct a complete water distribution system for the Project for domestic
and fire protection use, including pipes, valves, service laterals, and related equipment, in
accordance with the approved plans and specifications. Such system shall hereafter be referred
to as the "water distribution system."
D. The electric and water distribution systems is a necessary part of the Project, and Developer
has requested that the District accept the system by including it within the District's existing
integrated system. Developer has further requested that, upon completion,the District thereafter
own, operate, maintain, repair, and replace the electric and water distribution systems as
necessary. If the total value of the projects on-site improvements being installed by the
Developer to be conveyed to the District for ownership, operation and maintenance exceeds
$400,000, the Development Agreement will be brought to District's Board of Directors for
review. The total value will be calculated by the engineer of record.
E. The District is willing to accept the electric and water distribution systems providing it is properly
constructed in accordance with the approved plans, specifications and terms of this Agreement.
F. Complete plans and specifications for the construction of the electric and water distribution
systems have been prepared in accordance with the District's Rules and Regulations and with
the requirements and specifications as hereafter set forth. Copies of the approved plans and
specifications are on file in the District's Department.
G. Developer has selected contractors for construction of the electric and water portions of this
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Project. The names of the contracting firms, contact persons, mailing addresses, telephone
numbers, California Contractor License, insurance coverage verification and a schedule of
construction dates have been included on data sheets entitled Contractor Firm Data Sheets,
and are on file in the District's Electric and Water Departments.
H. The following items are on file in the District office and incorporated herein by reference:
• Development agreement application
• Contracting firm data sheet—electric
• Contracting firm data sheet—water
• Temporary Blanket Public Utility Easement
• Proof of Insurance
• Project parcel map
• Site and Improvement plans - electric
• Site and Improvement plans -water
• Estimated costs and calculation of fees — electric
• Estimated costs and calculation of fees —water
• Improvements by and Responsibilities of Developer—electric
• Improvements by and Responsibilities of Developer - water
• Improvements by and Responsibilities of District —electric
• Improvements by and Responsibilities of District -water
• Project documentation policy
• TDPUD Electric Construction Standards
• TDPUD Water Construction Standards
The parties agree as follows:
1. Payment of Costs and Fees. The District has prepared an estimate of its costs for materials,
labor, consultants, and legal expenses that the District expects to expend for administrative,
design, inspection, and actual construction (hereafter collectively referred to as the
"construction costs"). Upon start of construction, Developer shall deposit with the District
amounts that shall be applied to the actual construction costs incurred by the District. If the
actual cost exceeds the amount deposited, Developer shall pay such excess within thirty(30)
days of receipt of the District's invoice. If the actual cost is less than the amount deposited,
the District shall refund the difference within sixty (60) days of the date of unconditional
acceptance of the electric and water distribution systems. Upon execution of this Agreement,
Developer shall also pay to the District the fees set forth in the estimated construction costs
and calculation of fees.
2. N/A
3. N/A
4. Provision of Easements - Permission to Enter Land. Developer will execute a temporary
blanket easement granting the right to do all things necessary for the construction of the
electric and water facilities including, but not limited to, a right to ingress and egress, a right
to temporarily store equipment and materials, to excavate, to drive vehicles over, to place
markers on, to survey, to inspect and repair, and to remove rocks, boulders, trees and plant
life in the course of excavation or re-excavation.The temporary easement will be abandoned
upon receipt by the District of a permanent easement for the maintenance and repair of the
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electric and water distribution systems.
5. Provision of Insurance - Upon execution of this agreement, Developer shall provide the
District with satisfactory evidence of an insurance policy written upon a form and by a
company which meets with the approval of the District, insuring the District, its officers,
agents and employees against loss or liability which may arise during the construction, or
which may result from any of the work or construction herein required to be done, including
all costs of defending any claims arising as a result thereof. The minimum limits of such
policy shall be in the amount of$1,000,000 for the death of or injury to any person in any one
accident and $2,000,000 for the death of or injury to more than one person in any one
accident and $1,000,000 for property damage in any one accident. Such policy shall be
written in favor of Developer or its general contractor and subcontractors and also in favor of
the District, its officers, agents and employees and shall be maintained in full force and effect
until the electric and water distribution systems are unconditionally accepted by the District.
Such insurance policy shall state by its terms or by an endorsement that it shall not be
canceled without thirty (30) days prior written notice to the District that the right of
subrogation is waived and that the coverage is provided on a primary and non-contributory
basis.
6. Indemnification by Developer. Developer shall indemnify, defend and save harmless the
District, its officers, agents and employees, and each of them,of and from any and all claims,
demands, causes of action, damages, costs, expenses, losses, or liabilities, in law or in
equity, of every kind and nature whatsoever, for, but not limited to, injury to or death of
Developer, any subcontractor of Developer, or any officers, agents or employees of the
District, of Developer, or of any subcontractor, or any other person, and damages to or
destruction of property of the District or any other person, arising out of or in any manner
directly or indirectly connected with the work to be performed under this Agreement, however
caused, regardless of any negligence of the District or its officers, agents or employees,
except for the active negligence or willful misconduct of the District.
7. Improvements by and Responsibilities of Developer-Electric. Developer shall perform and
be responsible for all labor and material expenses involved in performing the distribution
system improvements described in the design drawings and outlined under the general
construction notes entitled Customer to Supply and Install.
8. Improvements by and Responsibilities of Developer-Water. Developer shall perform and be
responsible for all labor and material expenses involved in performing the water distribution
system improvements described in the attachment entitled Improvements by and
Responsibilities of Developer (Exhibit A).
9. Improvements by and Responsibilities of District-Electric.The District shall assign a Project
Administrator to oversee the Project. The District shall perform electric distribution system
improvements at Developer's expense as described in the design drawings and outlined
under the general construction notes entitled TDPUD to Supply to the Customer, for
Installation by the Customer and TDPUD to Supply and Install at Customers Expense. The
construction costs deposited with the District shall be applied to the actual construction costs
unless otherwise indicated. If the actual construction costs exceed such deposit, Developer
shall pay such excess within thirty (30) days of receipt of the District's invoice.
10. Improvements by and Responsibilities of District—Water. The District shall assign a Project
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Administrator to oversee the Project. The District shall perform water distribution system
improvements at Developer's expense as described in the attachment entitled Improvements
by and Responsibilities of District (Exhibit B). The construction costs deposited with the
District shall be applied to the actual construction costs unless otherwise indicated. If the
actual construction costs exceed such deposit, Developer shall pay such excess within thirty
(30) days of receipt of the District's invoice.
11. Construction Inspection. The District shall inspect the construction from time to time, in order
to determine that the electric and water distribution systems are installed in accordance with
the approved improvement plans, construction specifications and the terms of this
agreement.
a. The District shall notify the Developer and/or the Developer's representatives in writing
as to any deviation from the approved improvement plans, construction specifications
and the terms of this agreement. The Developer and/or the Developer's representatives
shall correct such deviation or failure as soon as is reasonably practicable.
12. Timely Construction Required. Construction of the electric and water distribution systems
shall be completed, as defined herein, within twenty-four (24) months from the date of
execution of this agreement. In the event Developer fails to complete the electric and water
distribution systems within that time,the District may in its discretion (1) increase any and all
fees and costs to equal the District's current charges, (2) require Developer's plans and
specifications to be updated and redrawn to comply with the District's current standards,and
(3) terminate this Agreement and recover from Developer the full cost of all expenses and
charges incurred by the District, including but not limited to material, labor, backfill, paving
and outside services.
13. Developer's Warranty. Developer warrants and guarantees that all labor and materials
supplied by Developer are of a good and workmanlike quality,free of any defects of any type
whatsoever for a period of one(1)year after unconditional acceptance by the District.Within
the period of this warranty, Developer shall repair or replace, at Developer's expense, any
defective material or workmanship. The District shall notify Developer of any malfunction or
nonconformity promptly upon discovery. Within fifteen (15) business days after receiving
notice from the District, Developer shall commence to repair or replace the defective part and
will expeditiously pursue such work to completion and acceptance by the District. Emergency
repairs will be coordinated by District and charged to the Developer.
14. No Early Use of Protect. Developer shall not request or obtain a temporary occupancy
permit,final inspection approval, nor shall Developer use, or permit anyone else to use, any
portion of the electric and water distribution systems on the Project, nor shall Developer use
or permit anyone else to use any electric and water service supplied by the District, until the
District has granted Conditional Acceptance in writing. Developer may, however, with the
District's written permission and prior to conditional acceptance, use electricity or water for
metered construction purposes. The District shall be entitled to terminate,without notice,any
electric and water usage by Developer or any other person, other than that required for
construction purposes, occurring prior to unconditional acceptance by the District of the
entire electric and water distribution systems.
15. Completion of the System. Construction shall be deemed complete when the District
determines that the electric and water distribution systems have been entirely finished,
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properly tested, and ready to service the Project in accordance with the District's Rules and
Regulations and qualifies for Unconditional Acceptance.
16. Requirements for Unconditional Acceptance. Prior to providing electric and/or water service,
the Developer shall fully comply with all steps set forth below,and upon such full compliance,
the District shall unconditionally accept the electric and water distribution systems.
a. Delivery of Electric and Water service will be contingent on the execution of a
Development Agreement for the required offsite water and electric improvements.
Those required offsite improvements will be referred to as the Soaring Ranch Offsite
Improvement Protect.
b. Developer shall execute an offer of dedication for the electric and water distribution
systems to the District in a form satisfactory to the District, without cost, free, and clear
of all liens and encumbrances.
C. Developer shall certify that the Project was constructed with approved materials and in
compliance with the development agreement and the approved plans, except as noted
on the Project documentation drawings.
d. Developer shall provide the District with Project documentation drawings in compliance
with District policy.
e. Developer shall provide the District with the appropriate permanent easements.
f. Developer shall provide the District with a maintenance bond in a form satisfactory to
the District in a sum equal to fifteen percent (15%)of the ultimate construction costs of
the water distribution system. This bond shall remain in effect for a period of one (1)
year after unconditional acceptance of the water distribution system and protect against
any defects or failures in the system that may develop during that time.
g. Developer shall provide the District with a statement of the "as-built" dollar value of the
installed electric and water distribution systems with documentation to substantiate the
stated value.
h. Developer shall pay any outstanding costs and fees.
17. Responsibilities After Unconditional Acceptance. Prior to unconditional acceptance of the
electric and water distribution systems by the District, Developer shall be responsible for all
maintenance and repair of the electric and water distribution systems. Upon unconditional
acceptance of the electric and water distribution systems by the District, the District shall
thereafter own, operate, maintain, repair and replace the electric and water distribution
systems, unless such repairs or replacements are covered by Developer's warranty.
Thereafter, the District shall use its best efforts to provide adequate electric and water
service to the Project upon request, completion of any permit requirements and payment of
all appropriate fees and charges, in accordance with California law Town of Truckee, County
of Nevada requirements and District Rules and Regulations.
18. Notices. Notices or requests from either party to the other shall be in writing and delivered or
mailed, postage prepaid, to the following addresses:
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TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Attention: Contract Administrator
11570 Donner Pass Road
Truckee, California 96161
Phone: (530) 582-3944
J-MAR II, LLC
Attention: Arthur Chapman
P.O. Box 217
Truckee, California 96160
19. Successors and Assigns. This Agreement shall be binding upon and inure to the benefit of
the successors and assigns of all parties; however, Developer shall not assign any of its
rights, duties or obligations under this Agreement without the prior written consent of the
District.
19. District Powers. Nothing contained herein shall be deemed to limit, restrict, or modify any
right, duty, or obligation given,granted, or imposed upon the District by the laws of the State
of California now in effect, or hereafter adopted, nor to limit or restrict the power or authority
of the District. The District may enact rules, regulations, resolutions, or ordinances,
including,without limitation, creation of service zones and rate differentials applicable within
the Project area that may not be applicable elsewhere, at its discretion.
20. Severability. In the event that any part or provision of this Agreement is found to be illegal or
unconstitutional by a court of competent jurisdiction, such findings shall not affect the
remaining parts, portions, or provisions of this Agreement.
21. Attorneys' Fees. In the event of any litigation concerning any controversy, claim or dispute
between the parties hereto, arising out of or relating to this Agreement or the breach hereof,
or the interpretation hereof, the prevailing party shall be entitled to recover from the other
party reasonable attorneys' fees and costs incurred therein or in the enforcement or
collection of any judgment or award rendered therein.
22. Entire Agreement. This Agreement contains the entire agreement of the parties and
supersedes any prior written or oral agreements between them concerning the subject
matter contained herein. There are no representations, agreements, arrangements, or
understandings, oral or written, between the parties relating to the subject matter contained
in this Agreement which are not fully expressed herein. The provisions of this Agreement
may be waived, altered, amended or repealed in whole or in part only upon the written
consent of all parties to this Agreement.
23. Dispute Resolution. If at any time during the Development Agreement process issues arise
that need resolution, the Developer should submit a written request to the Project
Administrator responsible for the Project in question. Such request shall state all of the
items of concern. The Developer can expect a response within 10 business days from
receipt of request. If no resolution is reached,the Developer can request a meeting with the
District's General Manager. If still no resolution is reached, the Developer can request a
meeting before the Board to resolve the issue. The item shall be agendized before the
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Board for the next scheduled regular Board meeting. Scheduling shall be consistent with the
Brown Act and must occur with at least 72 hours prior notice. Only after this process is
exhausted without resolution of the dispute may the parties proceed to litigation. If either
party commences a court action against the other based on a dispute or claim to which this
paragraph applies without first complying with the provisions of this paragraph, the party
commencing the court action shall not be entitled to recover attorney's fees or costs, even if
they would otherwise be available in such court action.
24. Forum. Any litigation to enforce or interpret the provisions of this Agreement or the parties'
rights and liabilities arising out of this Agreement or the performance hereunder shall be
maintained only in the courts in the Superior Court in and for the County of Nevada,
California, if in state court, or the Federal Court for the Eastern District of California, if in
federal court.
25. Captions. The captions and headings of the different paragraphs of this Agreement are
inserted for convenience of reference only, and are not to be taken as part of this Agreement
or to control or affect the meaning, construction, or effect of the same.
26. Necessary Acts. Each party to this Agreement agrees to perform any further acts and
execute and deliver any further documents that may be reasonably necessary to carry out
the provisions of this Agreement.
27. No Waiver. The waiver by one party of the performance of any covenant, condition or
promise shall not invalidate this Agreement, nor shall it be considered as a waiver by such
party of any other covenant, condition or promise. The delay in pursuing any remedy or
insisting upon full performance for any breach or failure of any covenant, condition or
promise shall not prevent a party from later pursuing remedies or insisting upon full
performance for the same or any similar breach or failure.
28. Governing Law. This Agreement shall be governed by and construed in accordance with
the laws of the State of California.
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This Agreement shall be binding upon the parties only when signed by all parties. The District
representative shall not sign this Agreement until Developer has provided all costs, fees and items
required to be provided by Developer"upon execution of this Agreement."
Dated:
Arthur Chapman Developer/Owner
J-MAR II, LLC
Dated:
Brian C. Wright, General Manager
Truckee Donner Public Utility District
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ELECTRIC AND WATER DEVELOPMENT AGREEMENT
BETWEEN THE
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
AND
J-Mar II, LLC
Soaring Ranch Offsite Infrastructure Improvements
This Agreement is entered into between the TRUCKEE DONNER PUBLIC UTILITY DISTRICT, a
local public agency of the State of California, hereafter referred to as "the District," and J-Mar II,
LLC, hereafter referred to as "Developer," with respect to the following facts:
RECITALS
A. Developer intends to construct, within the Town of Truckee right-of-way, off-site infrastructure
improvements to support the Joerger Ranch Specific Plan by completing a water line loop from
the Soaring Way/Joerger Drive intersection to the TDPUD's existing water line near Riverview
Park and an electric distribution system tie from the same intersection to the TDPUD's existing
electric switch near 12485 Joerger Drive. These combined improvements are hereafter referred
to as the "Project.
B. District and Developer entered into those certain Water and Electric Development
Agreement executed by J-Mar II, LLC and JMA Ventures, LLC on June 5, 2019, pursuant to
which Developer agreed to construct and the District agreed to accept a water and electric
distribution systems for Developer's Phase 1 of a commercial center including Raley's
grocery market and additional retail on Developer's real property within Nevada County,
California bearing Assessor's Parcel Number 19-620-60, which is included within the area
subject to the Joerger Ranch Specific Plan. That water distribution system for Phase 1 has
been constructed by Developer and accepted by the District.
C. The Project is necessary not only to support the future development within the area subject to
the Joerger Ranch Specific Plan; it is necessary to provide resilience and reliability to the water
and electric distribution systems constructed for Developer's Phase 1 of a commercial center
including Raley's grocery market and additional retail on Developer's real property within
Nevada County, California bearing Assessor's Parcel Number 19-620-60. Therefore,time is of
the essence and it is necessary that Developer complete the Project strictly within the time limits
set forth in this Agreement.
D. Developer intends to construct the Project for domestic water and fire protection use, landscape
irrigation use, including pipes, valves, service laterals, and related equipment, and electric
distribution infrastructure, including electric and communication conduits,cables,transformers,
switches, vaults, boxes, and related equipment, in accordance with the approved plans and
specifications. Such system shall hereafter be referred to as the "Project."
E. Developer intends to construct the Project for electric
F. Developer has requested that the District accept the Project by including it within the District's
existing integrated water and electric systems. Developer has further requested that, upon
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completion, the District thereafter own, operate, maintain, repair, and replace the Project as
necessary. If the total value of the Project to be conveyed to the District for ownership,
operation and maintenance exceeds$400,000,the Development Agreement will be brought to
District's Board of Directors for review. The total value will be calculated by the engineer of
record.
G. The District is willing to accept the Project provided it is properly constructed in accordance with
the approved plans, specifications and terms of this agreement.
H. Complete plans and specifications for the construction of the electric and water distribution
systems have been prepared in accordance with the District's Rules and Regulations and with
the requirements and specifications as hereafter set forth. Copies of the approved plans and
specifications are on file in the District's Department.
I. Developer has selected contractors for construction of the electric and water portions of this
Project. The names of the contracting firms, contact persons, mailing addresses, telephone
numbers, California Contractor License, insurance coverage verification and a schedule of
construction dates have been included on data sheets entitled Contractor Firm Data Sheets,
and are on file in the District's Electric and Water Departments.
J. The following items are on file in the District office and incorporated herein by reference:
• Development agreement application
• Contracting firm data sheet—electric
• Contracting firm data sheet—water
• Temporary Blanket Public Utility Easement
• Proof of Insurance
• Project parcel map
• Site and Improvement plans - electric
• Site and Improvement plans -water
• Estimated costs and calculation of fees — electric
• Estimated costs and calculation of fees —water
• Improvements by and Responsibilities of Developer—electric
• Improvements by and Responsibilities of Developer - water
• Improvements by and Responsibilities of District —electric
• Improvements by and Responsibilities of District -water
• Project documentation policy
• TDPUD Electric Construction Standards
• TDPUD Water Construction Standards
• Performance Bond?
The parties agree as follows:
1. Payment of Costs and Fees. The District has prepared an estimate of its costs for materials,
labor, consultants, and legal expenses that the District expects to expend for administrative,
design, inspection, and actual construction (hereafter collectively referred to as the"construction
costs"). Upon start of construction, Developer shall deposit with the District amounts that shall
be applied to the actual construction costs incurred by the District. If the actual cost exceeds the
amount deposited, Developer shall pay such excess within thirty (30) days of receipt of the
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District's invoice. If the actual cost is less than the amount deposited, the District shall refund
the difference within sixty (60)days of the date of unconditional acceptance of the electric and
water distribution systems. Upon execution of this Agreement, Developer shall also pay to the
District the fees set forth in the estimated construction costs and calculation of fees.
2. The Developer must provide a performance bond in the amount of 120%of the total protect cost
to complete the required water and electric offsite improvement work.The total protect cost shall
be agreed upon by the District and the Developer before execution of the Development
Agreement. The Bond shall guarantee substantial completion of work by 12/31/26. Failure to
achieve substantial completion by 12/31/26 will automatically constitute a default and the
District will draw upon the bond to complete the protect or recover associated damages. No
extensions to the completion date will be granted except by written amendment to the
development agreement. Provision of Easements - Permission to Enter Land. Developer will
execute a temporary blanket easement granting the right to do all things necessary for the
construction of the electric and water facilities including, but not limited to, a right to ingress and
egress, a right to temporarily store equipment and materials,to excavate,to drive vehicles over,
to place markers on, to survey, to inspect and repair, and to remove rocks, boulders, trees and
plant life in the course of excavation or re-excavation. The temporary easement will be
abandoned upon receipt by the District of a permanent easement for the maintenance and
repair of the electric and water distribution systems.
3. Provision of Insurance- Upon execution of this agreement, Developer shall provide the District
with satisfactory evidence of an insurance policy written upon a form and by a company which
meets with the approval of the District, insuring the District, its officers, agents and employees
against loss or liability which may arise during the construction, or which may result from any of
the work or construction herein required to be done, including all costs of defending any claims
arising as a result thereof. The minimum limits of such policy shall be in the amount of
$1,000,000 for the death of or injury to any person in any one accident and $2,000,000 for the
death of or injury to more than one person in any one accident and $1,000,000 for property
damage in any one accident. Such policy shall be written in favor of Developer or its general
contractor and subcontractors and also in favor of the District, its officers, agents and
employees and shall be maintained in full force and effect until the electric and water distribution
systems are unconditionally accepted by the District. Such insurance policy shall state by its
terms or by an endorsement that it shall not be canceled without thirty (30) days prior written
notice to the District that the right of subrogation is waived and that the coverage is provided on
a primary and non-contributory basis.
4. Indemnification by Developer. Developer shall indemnify,defend and save harmless the District,
its officers, agents and employees, and each of them, of and from any and all claims,demands,
causes of action, damages, costs, expenses, losses, or liabilities, in law or in equity, of every
kind and nature whatsoever, for, but not limited to, injury to or death of Developer, any
subcontractor of Developer, or any officers, agents or employees of the District,of Developer,or
of any subcontractor, or any other person, and damages to or destruction of property of the
District or any other person, arising out of or in any manner directly or indirectly connected with
the work to be performed under this Agreement, however caused, regardless of any negligence
of the District or its officers, agents or employees, except for the active negligence or willful
misconduct of the District.
5. Improvements by and Responsibilities of Developer-Electric. Developer shall perform and be
responsible for all labor and material expenses involved in performing the distribution system
improvements described in the design drawings and outlined under the general construction
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notes entitled Customer to Supply and Install.
6. Improvements by and Responsibilities of Developer-Water. Developer shall perform and be
responsible for all labor and material expenses involved in performing the water distribution
system improvements described in the attachment entitled Improvements by and
Responsibilities of Developer (Exhibit A).
7. Improvements bV and Responsibilities of District- Electric. The District shall assign a Project
Administrator to oversee the Project. The District shall perform electric distribution system
improvements at Developer's expense as described in the design drawings and outlined
under the general construction notes entitled TDPUD to Supply to the Customer, for
Installation by the Customer and TDPUD to Supply and Install at Customers Expense. The
construction costs deposited with the District shall be applied to the actual construction costs
unless otherwise indicated. If the actual construction costs exceed such deposit, Developer
shall pay such excess within thirty (30) days of receipt of the District's invoice.
8. Improvements bV and Responsibilities of District—Water. The District shall assign a Project
Administrator to oversee the Project. The District shall perform water distribution system
improvements at Developer's expense as described in the attachment entitled Improvements
by and Responsibilities of District (Exhibit B). The construction costs deposited with the
District shall be applied to the actual construction costs unless otherwise indicated. If the
actual construction costs exceed such deposit, Developer shall pay such excess within thirty
(30) days of receipt of the District's invoice.
9. Construction Inspection. The District shall inspect the construction from time to time, in order
to determine that the electric and water distribution systems are installed in accordance with
the approved improvement plans, construction specifications and the terms of this
agreement.
a. The District shall notify the Developer and/or the Developer's representatives in writing
as to any deviation from the approved improvement plans, construction specifications
and the terms of this agreement. The Developer and/or the Developer's representatives
shall correct such deviation or failure as soon as is reasonably practicable.
1. Timely Construction Required.
2. Offsite Improvements must be substantially complete by 12/31/26
b. In the event Developer fails to complete the electric and water distribution systems
within that time, the District may in its discretion (1) increase any and all fees and costs
to equal the District's current charges, (2) require Developer's plans and specifications
to be updated and redrawn to comply with the District's current standards, and (3)
terminate this Agreement and recover from Developer the full cost of all expenses and
charges incurred by the District, including but not limited to material, labor, backfill,
paving and outside services. Additionally, no further development of parcels will be
allowed prior to completion of Project (see table below).
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Address APN
10300 Martis Dr. 019-620-001
11467 Brockway Rd. 019-620-002
11545 Hope Ct. 019-620-004
10110 Soaring Way 019-620-061
10000 Soaring Way 019-620-062
10501 Soaring Way 019-620-066
10701 Soaring Way 019-620-067
10. Developer's Warranty. Developer warrants and guarantees that all labor and materials
supplied by Developer are of a good and workmanlike quality,free of any defects of any type
whatsoever for a period of one(1)year after unconditional acceptance by the District.Within
the period of this warranty, Developer shall repair or replace, at Developer's expense, any
defective material or workmanship. The District shall notify Developer of any malfunction or
nonconformity promptly upon discovery. Within fifteen (15) business days after receiving
notice from the District, Developer shall commence to repair or replace the defective part and
will expeditiously pursue such work to completion and acceptance by the District. Emergency
repairs will be coordinated by District and charged to the Developer.
11. No Early Use of Project. Developer shall not request or obtain a temporary occupancy
permit,final inspection approval, nor shall Developer use, or permit anyone else to use, any
portion of the electric and water distribution systems on the Project, nor shall Developer use
or permit anyone else to use any electric and water service supplied by the District, until the
District has granted Unconditional Acceptance in writing. Developer may, however, with the
District's written permission and prior to conditional acceptance, use electricity or water for
metered construction purposes. The District shall be entitled to terminate,without notice,any
electric and water usage by Developer or any other person, other than that required for
construction purposes, occurring prior to unconditional acceptance by the District of the
entire electric and water distribution systems.
12. Completion of the System. Construction shall be deemed complete when the District
determines that the electric and water distribution systems have been entirely finished,
properly tested, and ready to service the Project in accordance with the District's Rules and
Regulations and qualifies for Unconditional Acceptance.
13. Requirements for Unconditional Acceptance. Prior to providing electric and/or water service,
the Developer shall fully comply with all steps set forth below,and upon such full compliance,
the District shall unconditionally accept the electric and water distribution systems.
a. Developer shall execute an offer of dedication for the electric and water distribution
systems to the District in a form satisfactory to the District, without cost, free, and clear
of all liens and encumbrances.
b. Developer shall certify that the Project was constructed with approved materials and in
compliance with the development agreement and the approved plans, except as noted
on the Project documentation drawings.
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C. Developer shall provide the District with Project documentation drawings in compliance
with District policy.
d. Developer shall provide the District with the appropriate permanent easements.
e. Developer shall provide the District with a maintenance bond in a form satisfactory to
the District in a sum equal to fifteen percent (15%) of the ultimate construction costs of
the water distribution system. This bond shall remain in effect for a period of one (1)
year after unconditional acceptance of the water distribution system and protect against
any defects or failures in the system that may develop during that time.
f. The Developer must dedicate, at no cost to the District, all portions of water and electric
infrastructure which were installed as part of the 2020 Soaring Ranch Offsite project.
The Developer shall obtain and provide all consents, assignments, releases,and other
documentation necessary to convey and dedicate ownership of those facilities to the
District.
Developer shall provide the District with a statement of the "as-built" dollar value of
the installed electric and water distribution systems with documentation to
substantiate the stated value.
g. Developer shall pay any outstanding costs and fees.
14. Responsibilities After Unconditional Acceptance. Prior to unconditional acceptance of the
electric and water distribution systems by the District, Developer shall be responsible for all
maintenance and repair of the electric and water distribution systems. Upon unconditional
acceptance of the electric and water distribution systems by the District, the District shall
thereafter own, operate, maintain, repair and replace the electric and water distribution
systems, unless such repairs or replacements are covered by Developer's warranty.
Thereafter, the District shall use its best efforts to provide adequate electric and water
service to the Project upon request, completion of any permit requirements and payment of
all appropriate fees and charges, in accordance with California law Town of Truckee, County
of Nevada requirements and District Rules and Regulations.
15. Notices. Notices or requests from either party to the other shall be in writing and delivered or
mailed, postage prepaid, to the following addresses:
TRUCKEE DONNER PUBLIC UTILITY DISTRICT
Attention: Contract Administrator
11570 Donner Pass Road
Truckee, California 96161
Phone: (530) 582-3944
J-MAR II, LLC
Attention: Art Chapman
P.O. Box 217
Truckee, California 96160
16. Successors and Assigns. This Agreement shall be binding upon and inure to the benefit of
the successors and assigns of all parties; however, Developer shall not assign any of its
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rights, duties or obligations under this Agreement without the prior written consent of the
District.
19. District Powers. Nothing contained herein shall be deemed to limit, restrict, or modify any
right, duty, or obligation given,granted, or imposed upon the District by the laws of the State
of California now in effect, or hereafter adopted, nor to limit or restrict the power or authority
of the District. The District may enact rules, regulations, resolutions, or ordinances,
including,without limitation, creation of service zones and rate differentials applicable within
the Project area that may not be applicable elsewhere, at its discretion.
20. Severability. In the event that any part or provision of this Agreement is found to be illegal or
unconstitutional by a court of competent jurisdiction, such findings shall not affect the
remaining parts, portions, or provisions of this Agreement.
21. Attorneys' Fees. In the event of any litigation concerning any controversy, claim or dispute
between the parties hereto, arising out of or relating to this Agreement or the breach hereof,
or the interpretation hereof, the prevailing party shall be entitled to recover from the other
party reasonable attorneys' fees and costs incurred therein or in the enforcement or
collection of any judgment or award rendered therein.
22. Entire Agreement. This Agreement contains the entire agreement of the parties and
supersedes any prior written or oral agreements between them concerning the subject
matter contained herein. There are no representations, agreements, arrangements, or
understandings, oral or written, between the parties relating to the subject matter contained
in this Agreement which are not fully expressed herein. The provisions of this Agreement
may be waived, altered, amended or repealed in whole or in part only upon the written
consent of all parties to this Agreement.
23. Dispute Resolution. If at any time during the Development Agreement process issues arise
that need resolution, the Developer should submit a written request to the Project
Administrator responsible for the Project in question. Such request shall state all of the
items of concern. The Developer can expect a response within 10 business days from
receipt of request. If no resolution is reached,the Developer can request a meeting with the
District's General Manager. If still no resolution is reached, the Developer can request a
meeting before the Board to resolve the issue. The item shall be agendized before the
Board for the next scheduled regular Board meeting. Scheduling shall be consistent with the
Brown Act and must occur with at least 72 hours prior notice. Only after this process is
exhausted without resolution of the dispute may the parties proceed to litigation. If either
party commences a court action against the other based on a dispute or claim to which this
paragraph applies without first complying with the provisions of this paragraph, the party
commencing the court action shall not be entitled to recover attorney's fees or costs, even if
they would otherwise be available in such court action.
24. Forum. Any litigation to enforce or interpret the provisions of this Agreement or the parties'
rights and liabilities arising out of this Agreement or the performance hereunder shall be
maintained only in the courts in the Superior Court in and for the County of Nevada,
California, if in state court, or the Federal Court for the Eastern District of California, if in
federal court.
25. Captions. The captions and headings of the different paragraphs of this Agreement are
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inserted for convenience of reference only, and are not to be taken as part of this Agreement
or to control or affect the meaning, construction, or effect of the same.
26. Necessary Acts. Each party to this Agreement agrees to perform any further acts and
execute and deliver any further documents that may be reasonably necessary to carry out
the provisions of this Agreement.
27. No Waiver. The waiver by one party of the performance of any covenant, condition or
promise shall not invalidate this Agreement, nor shall it be considered as a waiver by such
party of any other covenant, condition or promise. The delay in pursuing any remedy or
insisting upon full performance for any breach or failure of any covenant, condition or
promise shall not prevent a party from later pursuing remedies or insisting upon full
performance for the same or any similar breach or failure.
28. Governing Law. This Agreement shall be governed by and construed in accordance with
the laws of the State of California.
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This Agreement shall be binding upon the parties only when signed by all parties. The District
representative shall not sign this Agreement until Developer has provided all costs,fees and items
required to be provided by Developer"upon execution of this Agreement."
Dated:
Arthur Chapman Developer/Owner
J-MAR II, LLC
Dated:
Brian C. Wright, General Manager
Truckee Donner Public Utility District
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Estimated Costs
Soaring Ranch - Phase 2 WO# -22-744457
The Estimated Costs are as follows:
Administrative and design $ 1,000.00
Engineering & modeling 0.00
Construction and inspection 20,000.00
Project documentation deposit 7,000.00
Total Estimated Costs $28,000.00
The Fees as follows from 2026 Fee Schedule:
Facilities Fee—Building D—Commercial— 1.5" meter $ 31,874.00
Facilities Fee—Building E—Residential—3" meter $95,620.00
Facilities Fee— Irrigation—5/8"x 3/4" meter $6,373.00
Connection Fee—Building D—Commercial— 1.5" meter $2,800.00
Connection Fee—Building E—Residential—3" meter $4,500.00
Connection Fee— Irrigation—5/8"x 3/4" meter $2,036.00
Total Fees $ 143,203.00
Total Estimated Costs &Fees $ 171,203.00
Less Deposit Paid in Advance ( 1,000.00)
BALANCE DUE $ 170,103.00
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ESTIMATED ELECTRIC FEES
FACILITIES, CONNECTION,AND METERING
Soaring Ranch Phase 2
WO#25-644511
Date: 12/12/2025
1.FACILITIES FEES
Qty Charge Total
30 3000A 120/208V 2 $29,221.00 $58,442.00
Total Facilities Fees $58,442.00
2.CONNECTION FEES
Design, installation and inspection of primary and Material cost $ 87,335.11
secondary cables,transformers and electric meters. Labor cost $ 44,747.03
Total Connection Fees $132,082.14
3.METERING FEES
(5)9S CL20 meters
(6) 15S CL200 meters
(86) 12S CL 200 meters Material cost $28,558.32
Labor Cost $26,268.00
Setup&Admin Fee $11,155.00
Total Metering Fees $65,981.32
TOTAL $256,505.46
Project Documentation Deposit (see note 1.) 5.0% $9,903.17
$1000 minimum deposit
GRAND TOTAL $266,408.63
Deposit Received 9/4/2025 Deposit Received ($1,000.00)
BALANCE DUE $265,408.63
Note:
1.The Project Documentation Deposit will be refunded to the developer when the project
as-built drawings have been submitted to and accepted by the District in accordance
with District policy, See Development Agreement for As-Built policy.
2. Long lead times may exist for required project materials. Project materials will not
be ordered until fees are paid in full to the District.
Page 1 of 1 1/29/2026
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AGENDA ITEM #15
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Michael Salmon, Chief Financial Officer
SUBJECT: Considering Acceptance of the District's Fiscal Year End 2025
Budget Performance Review and Fund Transfers
APPROVED BY:
Z_
Brian C. Wright, General Manager
RECOMMENDATION:
A. Accept this report of Budget Performance for 2025, which includes variances
identified since the adoption of the budget for 2025.
B. Authorize internal book fund transfers as of 12/31/2025 as follows:
1. Electric Utility - $1,500,000 from Operating Reserve to Capital Reserve
2. Water Utility - $1,600,000 from Operating Reserve to Capital Reserve
BACKGROUND:
The District's fiscal year aligns with the calendar year. District code requires a
semiannual review of the budgeted revenues and expenditures compared to actual
revenues and expenditures.
Staff reviewed the mid-year FY25 budget to actual financial performance at the regular
board meeting on August 6, 2025. The budget to actual report is a consolidated report
of actual activity for revenues, operational expenses, and capital improvement projects
funded by rates and reserves. The budget reporting excludes certain non-budgeted
items, non-cash and cash flow items, such as depreciation, amortization, and pension
valuation adjustments.
This staff report is a year-end review of the full-year financial results as of December
31, 2025. This is the fourth of four reviews for the FY24 and FY25 Board-approved
budget.
ANALYSIS AND BODY:
The District's preliminary FY25 year-end budget to actual summary results are included
in Attachment 1 and Attachment 2, Electric and Water respectively. Attachment 3
provides a report on reserves, and Attachment 4 is a report on Facility Fees.
Throughout the year, variances to the budget or not on specific agenda items have
been presented to the Board in the fiscal impact section of each staff report and
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presentation.
District-wide notable variances since budget adoption, impacting all operating cost
centers in FY25 are as follows:
2025 Rate of Pay Changes and other Benefit Change Variances - including
overhead impact:
The represented employee group's memorandum of understanding and related
unrepresented employees' impacts, the rate of pay for personnel increases in 2025
was 5.5% for the represented group (non-electric operations) and the unrepresented
group, and 22.5% for the electric operations represented group; whereas the
approved budget for FY25 factored increases of 3.0% for all employee group
types. Further, various other benefit changes were implemented for 2025, including
longevity pay, holidays, vision, meals and boots. The 2025 impact of these changes
equates to an estimated unfavorable operating expense variance to the budget of
$795,000 for Electric Utility, $198,000 for Water Utility and $993,000 combined for
the District. The 2025 impact of these changes equates to an estimated increase in
capital projects and other work orders of $214,000 for Electric Utility and $10,000 for
Water Utility. These impact amounts include applicable overhead impacts.
Electric 2022 Debt Issuance Project Proceeds:
In 2022, the electric utility issued debt to bolster funds available for capital projects,
including new land/building. Due to new land/building project delays, in 2025, the
board approved specific alternative electric capital projects over the last three years
ending June 2025 amounting to the debt project funds and interest earned (total
$7.2M) and identified these projects for debt project funds utilization. There was a
corresponding transfer to the capital reserve fund to offset this transaction.
Electric Utility Review
Attachment 1 is the preliminary Budget to Actual Comparison report for the Electric
Utility for FY25. Revenues of $40.7M are below budget expectations by $2.5M or 6%
due to lower than average kWh billed (4%) and Power Cost Adjustment (PCA) credits
(-2%). For 2025 compared to the 3-year average, the average billed kWh per day of
907 was down 4.4%. The average number of accounts billed per month for 2025 of
14,859 was up 0.4% to last year. Residential kWh billed average per account in 2025
of 545 kWh is down 6.0% to a 2024 average of 580 kWh. Truckee's actual weather
data analysis indicates 6,723 heating degree days for 2025, down 3.9% to 2025 and
down 6.3% to five-year average. For all customers, the average retail amount billed
per kWh for 2025 (including PCA credits) of$0.2402 is up 8.7% to 2024.
Purchased power expense of $12.8M was under budget by $2.6M or 17%. The
average cost per MW was $77.72 for 2025 compared to $88.67 for budget 2025. The
average cost per MW of $77.72 was 12% under budget, driving $1.8M of the
variance. The volume of MW purchased was 5% under budget, driving $0.8M of the
variance. In 2025, the PCA provided a credit to customers of $2.OM due to the lower
than budgeted cost of wholesale power.
Operating Expenses of$16.3M are $0.4M or 2% under budget expectations. The key
variances are summarized by each cost center are as follows:
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• Board of Directors $208,000 / 59% under budget: $129k under in strategic
initiatives services, $15k under in legal, $64k net under in various other
categories combined
• General Management $124,000 / 6% under budget: $257k under in
expenses due primarily to less professional services utilized, partially offset by
$133k over in labor and overheads driven primarily by cost charging variances
actual to budget
• Administrative Services $146,000 / 9% over budget; $68k insurance over
budget (renewal cost increases), $117k over in overheads due primarily to
budget error on construction overhead allocation, and $39k net under budget
for all other variances.
• Conservation $236,000 / 22% under budget: variance driven primarily by
delay in commercial programs and a focus on new programs
development. Residential programs were generally on budget.
• IT/GIS $57,000 / 3% over budget: $204k over budget in labor and overheads
due to less labor charged to capital projects than budgeted, $147k net vendor
expense savings across various categories.
• Building Maintenance $62,000 / 7% under budget; $23k under in utilities due
to mild weather on average, $39k net savings various expense categories.
• Electric Operations $52,000 / 1% over budget, with notable variances listed
below:
Wages of$2.8M are $306,000 or 12% over budget due primarily to rate of pay
increase over budget, partially offset by position vacancies to budget. Overheads
of$3.OM are $130,000 or 4% over budget - driven primarily by increased wages
increasing labor overhead, partially offset by a labor overhead rate 89% versus
budget of 94% (vacancies & lower costs). Vendor expenses of$3.1 M are
$384,000 or 11% under budget due to various categories variances. Specifically
for vegetation management a total vendor expense of $1.8M was $233,000 or
11% under budget for 2025.
The Electric Utility FY25 capital expenditures actual of $8.5M included: Martis Valley
substation project $3.5M, distribution replacement and improvement projects $1.6M,
pole replacements $1.OM, Donner Lake West Track hardening project $346K, ELF
fuses project $287K, and fleet purchases of$459K included a new multihog snow
blower and an F550 truck. The capital spend was $14M under budget, with the most
notable variances (timing delays) being the battery storage project budget of$1.5M,
land/building project with a budgeted spend of$11.2M, and 7 vehicle purchase delays
totaling $0.8M. These projects were delayed due primarily to project engineering
resources and are currently in the planning phase. Supply chain challenges continue to
impact vehicle purchase deliveries. Note, the capital budget is the budgeted planned
capital spend during the budget cycle for FY24 and FY25 as prepared in fall of 2023.
Other Cash Flow In (Out) net of ($3.2M) was $48K or 1% favorable to the budget with
variance details as follows:
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• Investment Income for the operating fund of$273k was 21% or $48k greater
than the budget due to interest rate market conditions and the addition of CLASS
account.
• Transfer to Capital Reserve of $2,000,000 was consistent with the budget.
• Transfer to Vehicle Reserve of$925,000 was consistent with the budget.
• Transfer to Rate Reserve of$540,000 was consistent with the budget.
• Transfer in from AB32 funds for Horse Butte wind of$450,000 was consistent
with the budget.
• Debt Service of$432,000 was consistent with the budget.
Electric Utility's Net Operations Funded Cash inflow for FY25 was $1.6M, favorable to
the budget by $703,000.
Electric Reserve Balances:
In 2025, as budgeted, transfers from the Operating Reserve were made to the Capital
Reserve ($2,000,000), to the Vehicle Reserve ($925,000) and to the Rate Reserve
($540,000), and transfers were made into the Operating Fund from AB32 Fund of
$450,000.
The Operating Reserve December 31, 2025 balance of$10.8M increased from last
year's end by $103,000. The change is summarized as follows:
S 10,672 Balance,beginning of year
40,699 Operating revenues
(16,343) Operating expenses
(12,803) Purchased power
273 Investment Income, Operating Fund
(6,797) Capital expenditures,cy rate revenues
(3,465) Funding to Reserves (by OR to VR/CR/RR) @,Budget
450 Funding in from Reserves (AB32 funds) @.),Budget
(432) Debt Service
(2,182) Working Capital Changes net,Assets
919 Working Capital Changes net,Liabilities
(216) Miscelleneous other
$ 10,775 Balance,end of year
The FY2025 year-end balance of $10.8M is an operating fund cash balance and a
review for the potential for a recommended transfer to other designated reserves is as
follows:
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Electric Utility,Year-End (YE)Transfer Recommendation- Drivers
$ (2,502) Revenues v2b
376 Expenses v2b
2,647 Purchased Power v2b
135 Capex(cy revenues funded)v2b
48 Investment income v2b
797 Miscelleneous/working capital changes
$ 1,500 Electric,recommended YE transfer Operating to Capital,2025
v2b=Variance to Budget Favorable(Unfavorable)
Analysis of the above transfer on the Operating Reserve is as follows:
10,775 Preliminary balance, 12/31/2025
(1,500) Recommended YE transfer
9,275 Final balance, 12/31/2025
9,000 Budget FY26, beginning balance
$ 8,274 50%of Operating Expenses, FY25 Budget
$ 9,429 50%of Operating Expenses, FY26 Budget
The Capital Reserve as of December 31, 2025 balance of$20.8M is $8.2M over the
budget / financial master plan (FMP) estimate, due to the timing of capital expenditures
between years and includes the $7.2M transfer in from 2022 COP Debt project
proceeds with the revised capital projects spending of said projects. Including the
recommended transfer in of$1.5M from Operating results, the resulting December 31,
2025 balance will be $22.3M. This balance is above FMP beginning balance for FY26
of$14.1 M due primarily to the delay in land & building capital expenditure projects.
The Rate Reserve as of December 31, 2025 balance of$7.2M is $232,000 over FMP
expectations. The $7.2M balance is 47% of 2025 purchase power budget and 50% of
2026 purchased power budget, with a policy target of 50%. Rate Reserve funding by
operating in budget for FY26 is $151,000. No FY25 year-end transfers are
recommended.
The Vehicle Reserve as of December 31, 2025 balance of $2.4M is consistent with the
FMP estimate and the balance has built up due to the timing of capital expenditures
between years. No FY25 year-end transfers are recommended.
Refer to Attachment 3 Reserve Balances Report for further details.
Water Utility Review
Attachment 2 is the preliminary Budget to Actual Comparison report for the Water Utility
for FY25. Revenues of $20.8M exceeded budget expectations by $232K or 1%.
Account growth was 0.4% in 2025 and the average gallons per billing day per account
of 249 was down 1.1% to 2024 and up 3.5% to the three-year average (2022-2024).
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Operating Expenses for the Water Utility of$13.7M were under budget by $60,000 or
0%. The key variancesare summarized by cost center as follows:
• Board of Directors $129,000 / 47% under budget: $40k under in strategic
initiatives services, $15k under in legal, $74k under in various other categories
combined.
• General Management $235,000 / 13% under budget: $33k under in labor and
related overheads and $202k net under in various other categories.
• Administrative Services $30,000 / 2% over budget; $14k over in labor &
overheads to budget , $68k insurance over budget (renewal cost increases), and
$52k net under budget for all other variances.
• Conservation $94,000 / 62% under budget; primarily due to delay of various
programs.
• IT/GIS $66,000 / 6% over budget: $176k over in labor/overhead due to less labor
charged to capital projects impacting operating expense, offset by $110k net
savings in various expense categories.
• Interdepartmental Rent $0 / 0% on budget at $607,500 for 2025.
• Water Operations $302,000 / 4% over budget; with the following notable
variances:
$ 62,000 / 3% over in payroll
$236,000 / 9% over in overheads
$260,000 / 14% under in pumping electricity charges ($1.6M actual)
$300,000 / 265% over in asphalt (Town of Truckee invoice $222k)
$36,000 net under in all other vendor expenses to budget; materials and supplies
and repairs
Capital Expenditures for the Water Utility for FY25 were $5.3M compared to a budget of
$8.1 M. The major focus for the Water Utility for Capital Expenditures in FY25 included:
pipeline replacement $3.OM, 6170A tank rehabilitation $543K, well rehabilitations
$231 K, West River Street new bridge crossing pipeline $202K, and fleet replacements
totaling $626K (six units). Budget FY25 projects that were delayed and re-prioritized as
part of FY26 & FY27 budget cycle include Skislope 12" pipeline ($1.3M), Pinnacle
pump station ($1.1 M) and Northside Well ($0.5M).
Other Cash Flow In (Out) net of ($1.7M) was $171 K favorably under budget with
variancedetails as follows:
• Investment Income for the operating fund of $367k was $168k greater than
budget due to market conditions and the addition of CLASS.
• Transfer to Vehicle Reserves of $327,000 was consistent with budget.
• Transfer to Capital Reserve of $250,000 was consistent with budget.
• Donner Lake Surcharge funds use of $98,000 for 2006 COP Debt Service was
consistent with the budget.
• Facility Fee funds use of $361,000 for 2006 COP Debt Service was consistent
with the budget.
Page 6 of 9
Page 96 of 241
• Debt Service of$1.99M was 0% $3k over budget.
Water Net Operations Funded Cash inflow for FY25 of$928K and was favorable to
budget by $1.03M.
Water Reserve Balances
The Operating Reserve as of 12/31/2025 of$9.OM is above the policy target of 50% of
budgeted operating expenses, which equates to $7.2M. Staff analysis provides a
recommended transfer to Capital Reserve of$1.6M which results in a post-transfer
Operating Reserve balance of$7.4M. Following a $222K Town invoice paid in 2026,
expense charged to 2025, the Operating Reserve is $7.2M and is in alignment with
FMP balance at year-end FY25 of$7.1 M.
The Operating Reserve December 31, 2025 balance of$9.OM increased from last
year's end by $2.OM. The change is summarized as follows:
$ 6,995 Balance, beginning of year
20,777 Operating revenues
(13,663) Operating expenses
367 Investment Income, Operating Fund
(4,448) Capital expenditures, cy rate revenues
389 FacFees Transfer for capex incurred PY(WRS bridge)
53 PP Conn Fees Earned, Martiswoods/Ponderosa recon
(1,529) Debt Service, net of FF and DLSC paid portions
(577) Funding to Reserves (by OR to VR/CR) @ Budget
67 Working Capital changes net,Assets
370 Working Capital changes net, Liabilities (autocalc)
161 WC Liabilities, adjust for AP vs Accrued/Interco.
32 Miscelleneous other
$ 8,995 Balance,end of year
2,000 29%
The FY2025 year-end balance of $9.OM is an operating fund cash balance and review
for a potential recommended transfer to other designated reserves follows:
Water Utility,Year-End (YE) Transfer Recommendation-Drivers
$ 232 Revenues v2b
60 Expenses v2b
565 Capex(cy revenues funded)v2b
168 Investment income v2b
389 FacFees Transfer for capex incurred PY(WRS bridge)
53 PP Conn Fees Earned,Mart iswoods/Ponderosa recon
132 Miscelleneous/working capital changes
$ 1,600 Water,recommended YE transfer Operating to Capital,2025
v2b=Variance to Budget,Favorable(Unfavorable)
Page 7 of 9
Page 97 of 241
Analysis of the above recommended transfer on the Operating Reserve is as follows:
8,995 Preliminary balance, 12/31/2025
(1,600) Recommended YE transfer
7,395 Final balance, 12/31/2025
(222) less town of truckee invoice paid in 2026
7,173 post-town invoice
$ 7,100 Budget FY26, beginning balance
$ 6,862 50%of Operating Expenses, FY25 Budget
$ 7,164 50%of Operating Expenses, FY26 Budget
The Capital Reserve as of 12/31/2025 of$4.8M and with the transfer above is
$6.4M. This $6.4M is $700K or 12% greater than FMP estimate. It should be noted,
the balance of$6.4M remains below the policy target of average annual capital
expenditures, which is an average $8.1 M over the next 10 years. This capital reserve
shortfall in policy was addressed and resolved going forward in the Financial Master
Plan included in the Budget 2026 & 2027 approval. In summary, the first priority is to
maintain the Operating Reserve balance, with a longer-term goal of increasing the
capital reserve balance over time to the policy target level. Refer to Attachment 3
Reserve Balances Report for further details.
Facility Fees Review
The District establishes and collects facilities fees on new development for electric and
water system improvements due to new developments in accordance with the Electric
and Water Master Plans. Attachment 4 reports the status of the restricted Facilities
Fees Fund for each utility as of the end of FY25.
The Electric Utility facilities fee collections in FY25 were $201 K, compared to $277K in
FY24. The Electric Utility had $500,000 in expenditures for facilities fees in FY25,
covering an expansion portion of the Martis Valley Substation project and the amount is
consistent with budget.
The Water Utility facility fee collection in FY25 were $663K, compared to $339K in
2024. The District utilizes facilities fees for qualifying debt service for the Water Utility
on an annual basis. In FY25, facilities fees of$361 K were utilized for the 2006 Pipeline
COP debt payment, as budgeted. Red Mountain Tank (RMT) portion of facility fees
paid in 2025 was $84K and $592,000 in water facility fees were utilized for the Legacy
Trail/West River Street bridge pipeline project, both consistent with board approvals.
The District is obligated to use facilities fees collected within a 5-year period, and is in
compliance with this requirement. Refer to Attachment 4 Facilities Fees Report for
further details.
Page 8 of 9
Page 98 of 241
GOALS AND OBJECTIVES:
District Code 1.05.020 Objectives:
1. Responsibly serve the public.
2. Provide a healthy and safe work environment for all District employees.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1.05.030 Goals:
1. Manage for Financial Stability and Resiliency
2. Environmental Stewardship: Create a sustainable resilient environment for all our
communities.
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
4. Modernize the utility and add value to our communities through collaboration and
innovation.
5. Developing an inclusive culture drives organizational integration and success.
FISCAL IMPACT:
Board acceptance of the Budget Performance report has no direct fiscal impact.
Board approval of the transfers decreases operating reserves and increases capital
reserves, for electric utility and water utility, respectively. The transfers do not change
total cash funds for either utility.
ATTACHMENTS:
1. Electric FY25
2. Water FY25
3. Reserves FY25
4. Facilities Fees FY25
Page 9 of 9
Page 99 of 241
Truckee Donner Public Utility District Attachment 1 - Electric Utility
2025 Budget to Actual Comparison
Preliminary, subject to annual audit
FY25 FY25 Variance
ELECTRIC UTILITY Annual Annual Favorable
Budget Actual (Unfavorable) %
Operating Revenues
Residential $ 23,297,100 $ 21,392,776 $ (1,904,324) -8%
Commercial 16,931,500 16,478,371 (453,129) -3%
Interdept. Sales 1,769,000 1,547,947 (221,053) -12%
Interdept. Rent 607,500 607,500 - 0%
All Other 595,900 672,662 76,762 13%
Total 43,201,000 40,699,255 (2,501,745) -6%
Operating Expenses
Board of Directors 353,667 146,109 207,558 59%
General Management 1,925,824 1,801,699 124,125 6%
Administrative Svcs. 1,624,192 1,770,238 (146,046) -9%
Conservation 1,068,733 832,395 236,338 22%
Operations 8,951,943 9,003,811 (51,868) -1%
IT/GIS 1,928,360 1,984,932 (56,572) -3%
Building Maintenance 866,381 804,221 62,160 7%
Total 16,719,100 16,343,405 375,695 2%
Purchase Power Expense (exclduding $160k in Consrv.) 15,450,000 12,802,795 2,647,205 17%
Operating Revenue less Expenses 11,031,900 11,553,056 521,156 5%
26% 28% 0.029 11%
Other Cash Inflows (Outlfows)
Investment Income 225,000 272,539 47,539 21%
Transfers to Vehicle Reserve (925,000) (925,000) 0 0%
Transfer to Capital Reserve (2,000,000) (2,000,000) 0 100%
Transfer to Rate Reserve (540,000) (540,000) 0 100%
Transfer in AB32 funds use for Horse Butte 450,000 450,000 0 100%
Debt Service (432,000) (431,931) 69 0%
Total Other, net (3,222,000) (3,174,392) 47,608 -1%
Capital Expenditures funded by current FY Rate Revenues 6,931,600 6,796,939 134,661 2%
Net Budget Activity, Operating $ 878,300 $ 1,581,725 $ 703,425 80%
Capital Expenditures
Rates Funded (Operating Funded, listed above) $ 6,931,600 $ 6,796,939 $ 134,661 2%
COPS 2022 Debt Project Funds 6,500,000 601,098 5,898,902 91%
Vehicle Reserve 1,369,500 620,781 748,719 55%
Capital Reserve 7,200,000 - 7,200,000 100%
Facility Fees Funded 500,000 500,000 - 0%
Total $ 22,501,100 $ 8,518,818 $ 13,982,282 62%
Note: The above report is a Budget Report comparative, not an accounting/GAAP financial statement.
The Budget Report excludes certain non-cash items (such as depreciation, investments market value
unrealized gain/loss) and certain non-budgeted cash items (such as AB32 auction sales, connection fees, and the
Operating Expenses exclude non-cash Pension, OPEB, and GASB 101 CompAbsc. year-end adjustments.
Page 100 of 241
Truckee Donner Public Utility District Attachment 2 -Water Utility
2025 Budget to Actual Comparison
Preliminary, subject to annual audit
FY25 FY25 Variance
WATER UTILITY Annual Annual Favorable
Budget Actual (Unfavorable) %
Operating Revenues
Residential $ 17,933,400 $ 18,068,034 $ 134,634 1%
Commercial 2,265,600 2,342,815 77,215 3%
Standby& Fire Protection 91,200 95,120 3,920 4%
Other 254,800 271,206 16,406 6%
Total 20,545,000 20,777,175 232,175 1%
Operating Expenses
Board of Directors 273,673 144,564 129,109 47%
General Management 1,761,443 1,526,303 235,140 13%
Administrative Svcs. 1,795,666 1,825,801 (30,135) -2%
Conservation 152,974 58,618 94,356 62%
Operations 8,059,896 8,361,686 (301,790) 4%
IT/GIS 1,072,248 1,138,430 (66,182) -6%
Interdepartmental Rent 607,500 607,500 0 0%
Total 13,723,400 13,662,902 60,498 0%
Operating Revenue less Expenses 6,821,600 7,114,274 292,674 4%
Other Cash Inflows (Outlfows)
Investment Income 198,991 367,171 168,180 85%
Transfer to Vehicle Reserve (funding) (327,000) (327,000) 0 0%
Transfer to Capital Reserve (funding) (250,000) (250,000) 0 100%
Donner Lake Surcharge for 2006 COP Debt 97,925 97,925 0 100%
Facility Fund Reimbursement for Facility Fee Debt 360,884 360,884 0 0%
Debt Service (1,990,600) (1,987,488) 3,112 0%
Total Other, net (1,909,800) (1,738,508) 171,292 -9%
Capital Expenditures funded by current FY Rate Revenues 5,013,100 4,448,145 564,955 11%
Net Budget Activity, Operating $ (101,300) $ 927,620 $ 1,028,920 -1016%
Capital Expenditures
Rates Funded (Operating Funded, listed above) $ 5,013,100 $ 4,448,145 $ 564,955 11%
COPs 2022 Debt Project Funds - - - -
Vehicle Reserve 392,600 626,639 (234,039) -60%
Capital Reserve 1,400,000 - 1,400,000 100%
Facility Fees Funded 1,259,000 202,305 1,056,695 84%
Total $ 8,064,700 $ 5,277,090 $ 2,787,610 35%
Note: The above report is a Budget Report comparative, not an accounting/GAAP financial statement.
The Budget Report excludes certain non-cash items (such as depreciation, investments market value
unrealized gain/loss) and certain non-budgeted cash items (such as AB32 auction sales, connection fees, and the
Operating Expenses exclude non-cash Pension, OPEB, and GASB 101 CompAbsc. year-end adjustments.
Page 101 of 241
PRELIMINARY(unaudited) FY25 YEAR-END RESERVE BALANCES ATTACHMENT 3
T 2025 Activity Unaudited 3/4/2026 Post-
y Audited Preliminary Proposed Transfers Goal
p Balance Invest Sale Funding @ Additional All Other NET ACTIVITY Balance Transfers for Balance (FMP FY26 Variance to
e 12/31/2024 Income Proceeds Budget Fundings Activity,Net TOTAL 12/31/2025 FY25 YE 12/31/2025 Beg.Bal) Goal
ELECTRIC UTILITY
Operating Reserve U $ 10,672,049 $ 272,539 $ $ 878,300 $ (432,229) $ (615,323) $ 103,287 $ 10,775,336 $ (1,500,000) $ 9,275,336 $ 9,000,000 $ 275,336 3%
Capital Reserve D 11,009,923 472,230 2,000,000 7,356,728 9,828,959 20,838,882 1,500,000 22,338,882 14,104,000 8,234,882 58%
Vehicle Reserve D 1,932,621 123,416 9,025 925,000 - (620,782) 436,659 2,369,280 2,369,280 2,390,000 (20,720) -1%
Deferred Liabilites Rsv. D 2,267,444 102,069 102,069 2,369,514 - 2,369,514 2,375,000 (5,486) 0%
Rate Reserve D 5,996,206 238,605 540,000 432,229 1,210,834 7,207,040 7,207,040 6,975,000 232,040 3%
E subtotal-Reserves $ 31,878,243 $ 1,208,859 $ 9,025 $ 4,343,300 $ 7,356,728 $ (1,236,104) $ 11,681,808 $ 43,560,051 $ $ 43,560,051 $34,844,000 $ 8,716,051 25%
Y2YChange $ 11,681,808
37%
RESTRICTED
AB32 Cap&Trade R 481,113 19,144 291,328 (450,000) (139,529) 341,584 341,584 350,000 (8,416) -2%
Facility Fees R 653,845 33,721 201,167 (500,000) (265,112) 388,734 388,734 256,000 132,734 52%
LCFS Funds R 112,056 5,075 5,075 117,132 117,132 116,000 1,132 1%
2022 COP Payment Fd R 53,991 (344) (344) 53,648 53,648 54,000 (352) -1%
2022 COP Project Fund R 7,039,834 162,762 (7,202,596) (7,039,834) - - - -
E Total Reserves $ 40,219,083 $ 1,429,561 $ 501,520 $ 4,343,300 $ 154,132 $ (2,186,448) $ 4,242,066 $ 44,461,148 $ $ 44,461,148 $ 35,620,000 $ 8,841,148 25%
WATER UTILITY
Operating Reserve U $ 6,994,900 $ 367,171 (101,300) $ 292,566 $ 1,441,244 $ 1,999,680 $ 8,994,580 $ (1,600,000) $ 7,394,580 $ 7,100,000 $ 294,580 4%
Capital Reserve D 4,356,937 442,627 442,627 4,799,565 1,600,000 6,399,565 5,700,000 699,565 12%
Vehicle Reserve D 728,607 56,025 6,175 327,000 - (614,057) (224,857) 503,750 503,750 475,000 28,750 6%
DL Surcharge D 223,320 10,570 111,747 (97,925) 24,392 247,713 247,713 248,000 (287) 0%
MW&PR PP Connec.Fet D 88,057 3,822 - (52,567) (48,745) 39,312 39,312 39,000 312 1%
Deferred Liabilites Rsv. D 120,249 5,538 5,538 125,787 125,787 125,000 787 1%
W subtotal Reserves $ 12,512,070 $ 885,754 $ 117,922 $ 225,700 $ 292,566 $ 676,695 $ 2,198,636 $ 14,710,706 $ $ 14,710,706 $ 13,687,000 $ 1,023,706 7%
Y2Y Change $ 2,198,636
18%
W RESTRICTED
Facility Fees R 1,906,534 72,041 662,574 (1,036,358) (301,742) 1,604,792 1,604,792 1,800,000 (195,208) -11%
2015 COP Interest Pmt. R 16,393 (16,393) (16,393) - - - -
2015 COP Payment Fd. R 126,470 31,069 31,069 157,539 157,539 158,000 (461)
2022 COP Payment Fd. R 119,406 (344) (344) 119,062 119,062 119,000 62 0%
DLAD Fund R 87,144 4,014 43,171 47,185 134,329 134,329 134,000 329 0%
West River St.A.D, R 43,090 1,985 1,985 45,074 45,074 45,000 74 0%
TSA SAD II Impv.Fd. R 20,787 957 957 21,745 21,745 22,000 (255) -1%
W Total Reserves $ 14,831,894 $ 964,751 $ 780,496 $ 225,700 $ 292,566 $ (302,160) $ 1,961,353 $ 16,793,247 $ $ 16,793,247 $ 15,965,000 $ 828,247 5%
Goal column above reflects Financial Master Plan forecast amounts as part of FY24/FY25 budget approval.
Above report amounts excluded non-cash Reserve cash balances are impacted by changes in working District policy goals by reserve:
unrealized gain/loss and discounts/premiums on capital(example Accounts Payable Increase(Decrease), Operating(General Fund)Reserve Goal-50%of annual expenditures,before Depreciation&Purchase Power.
investments. Receivables Decrease(Increase). Genearlly consistent The General Fund serves as the operating reserve.
year to year. Capital Reserve Goal-average annual budget for capital replacement
Reserve Balance Types: Vehicle Reserve Goal-sufficient funds to fund necessary expenditures forecasted
U-Undesignated(operating funds/operating reserve,no specific restrictions on use of funds) Deferrred Liabilites Reserve Goal-dollar amount determined by Board of Directors
D-Designated(board internal designation for use of funds) Rate Reserve Goal-only Electric,minimum reserve equal to six months of budgeted purchased power cost.
R-Restricted(external restriction(s)on funds
2/23/2026 4:32 PM Reserve Account Recons 2025.xlsx Summary
Page 102 of 241
FACILITIES FEES ANNUAL STATUS REPORT ATTACHMENT 4
FYE 1213112025
ELECTRIC FACILITIES FEES: 1.0.136.90
Summary 5 Years
2021 2022 2023 2024 2025 Ended 12/31/2025
Beginning Balance $ 748,126 $ 9,126 $ 185,084 $ 349,579 $ 653,845 $ 748,126
Facilities fees collected during year 261,440 173,490 151,789 277,220 201,167 1,065,106
Interest earnings during period 3,386 2,468 12,706 27,046 33,721 79,327
Project expenditures during period (1,003,825) - - - (500,000) (1,503,825) 2025-MV Substation FF portion
truckee sub FF portion
Ending Balance $ 9,126 $ 185,084 $ 349,579 $ 653,845 $ 388,734 $ 388,734 Total amount available-See NOTE
$ 1,144,432 Less:Amount collected over last 5 years
$ (755,699)Amount greater than 5 years old-NONE
WATER FACILITIES FEES: 2.0.136.25&2.0.136.90
Summary 5 Years
2021 2022 2023 2024 2025 Ended 12/31/2025
Beginning Balance $ 1,839,196 $ 2,273,803 $ 2,631,787 $ 2,034,180 $ 1,906,534 $ 1,839,196
Facilities fees collected during period 784,087 909,475 455,751 338,996 662,574 3,150,882
Interest earnings during period 6,699 23,464 81,601 98,502 72,041 282,308
Debt Payments-facilities fees share (356,179) (358,008) (358,672) (359,233) (360,884) (1,792,976) 2006 COPS Debt Service-FF portion
Project expenditures during period (216,948) (16,351) (11,335) (83,818) (328,451) Red Mtn Tank(FF cash outlfow)
Project expenditures during period (759,935) (194,576) (954,511) 6170 Tank FF portion(FF cash outlfow)
Project expenditures during period - - - - (591,656) (591,656) Legacy Tr/West River St Bridge(wo21746122)
Ending Balance $ 2,273,803 $ 2,631,787 $ 2,034,180 $ 1,906,534 $ 1,604,792 $ 1,604,792 Total amount available-See NOTE
$ 3,433,190 Less:Amount collected over last 5 years
$ (1,828,398)Amount greater than 5 years old-NONE
NOTE: If'Total amount available"is greater than"Amount collected over the last 5 years",then the District has facilities fees on hand that are greater than 5 years old.
If the amount of facilities fees on hand is greater than 5 years old,the District would have to either refund the money to customers or the Board would have to issue
a finding that the money greater than 5 years old was being held to pay for a specific project. This report shows that the District does not have any electric or
water facility fees on hand that are greater than 5 years old.
1/30/2026 Facilities Fees Recap YE 12.31.25.xis Recap
Page 103 of 241
AGENDA ITEM #16
r P, -I
Public Utility District
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Steven Keates, Special Projects Administrator
Grant Sacks, Billing and Customer Services Manager
Martina Rochefort, District Clerk/Executive Assistant
Brian Wright, General Manager
SUBJECT: Consideration of Proposed Revisions to District Code, Title 5 and
Appendix G
APPROVED BY.
Brian C. Wright, General Manager
RECOMMENDATION:
Consider approval of revisions to District Code, Title 5 and Appendix G as proposed.
BACKGROUND:
District Code serves as the District's collection of Board approved policies guiding the
delivery and administration of both water and electric utility services. District Code is a
public document maintained on the District's publicly accessible website providing
transparency and access for rate payers and the community. To ensure District Code
accuracy and relevance, staff routinely proposes revisions and amendments for Board
consideration to reflect changes in applicable regulatory requirements, administrative
policy, and utility rate structures. Over the course of many years, revisions administered
by various administrations have created some inconsistencies in format and structure in
the document, necessitating a thorough review and maintenance. Staff has started a
comprehensive review and update across all titles and sections of District Code which
staff expects to complete over the next twelve months.
ANALYSIS AND BODY:
Staff has prioritized revisions to Title 5 first as needed to accurately reflect the changes in
utility rates and classes approved by the Board for FY2026 through the adoption of
Ordinance 2025-02. Staff has worked with District Counsel in its review and is proposing
updates to Title 5 which include the following:
Document formatting: More intentional formatting has been applied to the
document,which offers the public more intuitive organization of the information,
presenting District Code in a format that is clearer to read and understand.
Page 1 of 2
Page 104 of 241
Updated Heading Numbering: Headings were updated to automatically increment
within the staff editable version of the document in order to facilitate more efficient
(less time intensive) management and update of the document(s) in the future. The
automated nature will also help to prevent clerical errors while maintaining the
document.
Note that staff observed the existing heading and numbering were at times
numerically inconsistent, with many gaps in the section numbering.Therefore, an
updated and consolidated numbering is proposed in the redline which is intended
to make the document more clear and straightforward to navigate.
Re-Organized Content:Appendix G has been updated to now include clarifying
language regarding rate application in addition to the numerical values themselves.
Where clarifying language previously existed within Title 5, it has been relocated to
Appendix G and organized with the rate(s)to which it applies. This improves
transparency with District rates and reduces the administrative burden associated
with maintaining rate definitions.
Additional Revisions: Staff has identified several additional needs for clarifying
language within Title 5 which are proposed within the redline document. These
clarifications include, but are not limited to, updated definitions, District and rate
payer responsibilities associated with utility service agreements and administrative
policy.
A redline version (Attachment 1) and clean copy(Attachment 2) are included which
present proposed revisions to District Code Title 5, Customer Relations.Appendix G-
Electric Rates is included as Attachment 3.
Staff intends to present to the Board for consideration, revisions to the remaining titles in
District Code over the course of the next year.
GOALS AND OBJECTIVES:
District Code 1.05.020 Objectives:
1. Responsibly serve the public.
6. Manage the District in an effective, efficient and fiscally responsible manner.
FISCAL IMPACT:
There is no direct fiscal impact associated with this item.
ATTACHMENTS:
1. Title 5 - Customer Relations 2026 0227 DRAFT REDLINE
2. Title 5 - Customer Relations 2026 0227 DRAFT CLEAN
3. Appendix G draft 2026-02-27 CLEAN
Page 2 of 2
Page 105 of 241
TRUCKEE DONNER
Public Utility District
DISTRICT CODE
TITLE 5 - CUSTOMER RELATIONS
Title 5—Customer Relations Page 1 1
Page 106 of 241
5.00 GENERAL INFORMATION ....................................................................................................................3
5.01 APPLICATION FOR SERVICE.................................................................................................................8
5.02 DEPOSITS.............................................................................................................................................9
5.03 CREDIT...............................................................................................................................................12
5.04 PREPAID PROGRAM ..........................................................................................................................13
5.05 BILLING AND BILL PAYMENT.............................................................................................................15
5.06 OWNER/RENTER RESPONSIBILITIES-SERVICE TRANSFERS..............................................................18
5.07 DISCONNECTION AND RECONNECTION OF SERVICE........................................................................20
5.08 DISPUTES...........................................................................................................................................30
5.09 ELECTRIC FEES AND CHARGES ..........................................................................................................32
5.10 ELECTRIC RATES................................................................................................................................34
5.11 ELECTRIC AND WATER FACILITIES FEES............................................................................................37
5.12 ELECTRIC SYSTEM IMPACT STUDY....................................................................................................43
5.13 WATER FEES AND CHARGES..............................................................................................................44
5.14 WATER RATES ...................................................................................................................................45
5.15 PUBLIC OUTREACH POLICY...............................................................................................................48
5.16 PUBLIC INFORMATION PROGRAM....................................................................................................50
5.17 PUBLIC BENEFITS PROGRAM.............................................................................................................51
5.18 COMPLAINT PROCEDURE..................................................................................................................52
5.19 NOTICES............................................................................................................................................53
5.20 PAYBACKS..........................................................................................................................................54
5.21 ANNEXATION OF PROPERTY TO THE DISTRICT.................................................................................55
CHAPTERS:
5.0i Arnie alien fer Service
5.02 Depesits
5.04 Credit
5.07 Prepaid Dregrarn
5.09 Balm,
5.09-9 eF/ReRteFespens+bilities—Senamee Trapsfer
Title 5—Customer Relations 2
Page 107 of 241
546 Disputes
9.24 F-leetricc. Rates
5.26 rl etri,. -,n,- .Nat r Caewli+i r �,,,,r
5.32 Water Rates
5.36 to the Public
5 37- Phlic- Qm tFeaeh Pelie.,
5.39 D--hlic. Inf..r..1atien pregram
5.39 Puhlie Benefits pregFam
5.40 ('emplain+ PFeee. uFe
5-44 Netmees
5-48 °aybacks
5.53 nnn,,.,a+i n .,f or n r+.,+ Dir+rie+
CHAPTER
5.00 -GENERAL INFORMATION
5.00.01 Purpose
In accordance with the District's mission and consistent with sound business principles, it is the intent and
purpose of this cue-Title as set forth herein, to assure that all customers of the District receive uniform
and equitable consideration when acquiring services.
5.00.02 Protection of Customer Information
The District is required to maintain the personal information of its customers in a secure environment.The
District only shares customer information with third parties when it is necessary to conduct essential
business functions (such as bill processing services), and in those instances the District holds third party
vendors to the same standards regarding customer information as it holds itself.The District does not sell,
rent, or trade customer personal information to any other third party, however, the District may disclose
customer personal information if required by law.
A customer can request that information contained in their account be opened to realtors, selling agents,
or others by giving written authorization to the District.
5.00.03 Public Disclosure
Customer information including employer, address, email address,telephone number, credit card number,
social security number, driver's license number, bank account number, and other personal information are
exempt from public disclosure, except as required by law.
5.00.04 Definitions
Title 5—Customer Relations Page 1 3
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The following definitions apply to all chapters of District Code.
f ISTRICTre-apS _+The Tru c.ke , D„r,r,,,r D '.hl*C D'S+r'e+ /TDDI IDl
■ ^ter-Agent -- the person(s) or entity authorized by the property owner to manage W -their
property.
■ APPLICANT-Applicant - A person, corporation, partnership, limited liability company, agency, or
authorized agent of same, requesting the TDPUD to supply Utility Service(s).
■ AUTO TRANSFER Auto Transfer-- An agreement authorizing the District to automatically charge
your credit card account or to automatically draft your checking/savings bank account each month
for payment of your Electric and/or Water charges on the due date.
■ &L Bill-Any statement of money owed for products or services provided by the TDPUD. This will
include charges for any deposit, installation, monthly charges for Utility Service(s), damages to
TDPUD equipment, or any other charges described in the statement.
■ BILLING ING CYG EBilling Cycle / BILLING II I/_ DERIODBilling Period - The recurring period of time during
which Utility Service(s) is provided to the Customer, usually between 27 and 33 days.
■ BILLING 1"armNG DATIERLI ing Date-The date on which a Customer's Bill is generated.
■ BILLING I" .SBilling Days-The number of days in a Customer's Billing Period.
■ BILLING DEIVIA ^Billing Demand-The Demand used to calculate a Customer's electric Bill.
■ CAPITAL EQ IID"AEN Capital Equipment = Equipment with an expected use life of two years or
more.
■ G9", NECT'^"l-vN TO THE WATER AND /OR THE ELECTRIC SYSTEM Connection to the Water and/or the
Electric System =The physical eenneet point of attachment of a building, structure or facilities to
the District's water and/or electric lines, regardless of whether such GORReCtiORr-point of
attachment is made through or by intermediate lines.
■ rn_c�ERCo-Signer=- A person who enters into a contract agreeing to be equally and severally
responsible for full payment of the Applicant's bill in lieu of the Applicant paying a deposit. The Co-
Signer must be a current Customer with at least 24 consecutive months of Service who as in geed
cr^d'il+stand-iRghas established Good Credit with the District.
■ GODE r DISTRICT CODE Code or District Code-The compilation of District ordinances, rules, and
policies
■ GI ISTTOME°Customer--The person(s)or entity in whose name Service is rendered for a particular
account as evidenced by the authorized signature(s) on the application for service.
0 DEMAND Demand-The rate at which electricity is delivered to or by a system, part of a system,or
a piece of equipment, e.g.,to end users, at a given instant or averaged over any designated period
of time, usually 15 minutes. Demand is expressed in kilowatts and is determined by measurement
with a standard Demand meter or by calculations based upon measurements made by other types
of standard metering equipment.
■ District-The Truckee Donner Public Utility District(TDPUD).
■ EASTEasement-A right given to the TDPUD, usually memorialized in a recorded document,
to enter upon or use land to construct, maintain, and replace facilities and their appurtenances
under, over, across,-and on dedicated strips or parcels of land; together with the right of ingress
and egress for such personnel, equipment,and vehicles as may be necessary.
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■ €L€CTQ1�ACILITIESElectric Facilities = The individual distinct components within the electric
system, such as transformers, poles, cable,and conductors.
■ €L€CTD1r SERzElectric Service-The furnishing or readiness to furnish electric power or energy
in the form of 60 cycle alternating current at a nominal potential of 120/240 volts single phase,
120/208 volts three phase,or other voltage agreed upon at the option of the District and for the
purpose specified in the Aapplication for sService or contract and rate schedule or schedules
applicable thereto.
■ €L€ET°ICSYST€MElectric System=The integrated network that distributes electricity throughout
the District to its Customers.
■ ENERGY Energy — The total amount of electricity supplied to a Customer over a period to time,
expressed in kilowatt-hours (kWh).
■ ESTABLISHING CREDI Establishing Credit—Promptly paying District Bills or bills of a prior utility for
at least two years (see good credit definition below).
■ GENERAL ^"^NAGERGeneral Manager = The General Manager of the District or 4Fs—appointed
designee.
■ GOOD ''°E Good Credit—_A qualification of an Applicant's or Customer's credit history achieved
when the Applicant or Customer has no more than two late notices in the past 24-month period,
no returned checks or declines and no prior disconnects for non-payment in the last 24 months.
Final bills must be paid within 30 days of the final billing date in order to maintain Good Credit.
■ KI^ rKilowatt (kW)—1,000 watts (W). A watt is the basic measure of the amount of electric
power production needed to eperat��^ operate given equipment. An electric Power capacity of
one kW is sufficient to power ten 100-Watt light bulbs.
■ KILOWATT TT HQUIRKilowatt-Hour (kWh)— 1,000 watt hours (Wh). A watt hour is the basic measure
of electric energy consumption over a period of time. One 100-watt light bulb burning for 10 hours
would consume 1,000 Wh, or one kilowatt-hour, of electricity.
■ P4AXIMIJPA-Maximum or MONTHLY DE MAN DMonthly Demand =The greatest load taken by the
Customer in accordance with the rules governing each class of Service on a monthly basis.
■ PAYBACK Payback — The 'i^ee e -toms, n c st share calculati n n «calculated amount for line
extension cost sharing.
■ POINT OF DELW€RTPoint of Delivery,
CONK 'Point of Connection — The point where District owned equipment is connected to
Customer owned equipment. (See definitions below for District-owned and Customer-owned
equipment for clarification.l
o District-owned electrical equipment includes: Distribution power poles, vaults, pedestals,
switch cabinets, overhead and pad mounted distribution transformers and associated
connections, primary conductors, overhead service conductors, underground service
conductors, current& potential transformers (used for special metering applications), and
electric revenue meters.
o Customer-owned electrical equipment includes:Self-contained meter bases (used for both
residential & commercial applications), premise wiring, including panelboards, and
weatherheads.
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o District-owned water equipment includes: pipes, fittings, valves, water revenue meters,
precast concrete boxes, pre-fabricated water meter boxes pressure reducing valves and
appurtenances.
o Customer-owned water equipment includes: pipes, fittings, valves, pressure reducing
valves, backflow prevention devices and appurtenances.
o For metered water system connections, the point of connection is indicated on the
construction details within the District's Water System Construction Standards.
—For un-metered fire sprinkler laterals,the point of connection shall be an isolation valve owned by
the District. All pip, fittings and appurtenances downstream of the isolation valve shall be owned
by the customer. The fire sprinkler lateral isolation valve shall be located in proximity to the water
meter box,the property line or the connection to the District-owned water main.
0
POWER PACTnRPower Factor—The fraction of Power in an AC Circuit actually used by a Customer's
electric equipment, compared to the total apparent power supplied. Also, the ratio of Real (or
'Active') Power(kW)to Apparent Power(kVA). Power Factor is usually expressed as a percentage.
When the Power Factor equals 100 percent, all consumed Power produces useful work.
■ PROMPTLY.PromptIV or RR^�T Prompt-- No more than two late notices in the past 24-_month
period, no returned checks or declines, and no prior disconnects for non-payment in the last 24
months.
PREPAID RROGRfl Prepaid Program—+s-aA plan that allows yea Customer to pay go
f^r^'^r-*rar- -Aml*ty seFVgees in advance and establish a credit balance to be used against.
■ PROPERTY OWNERProperty Owner(s) _-The person or entity who legally owns a property served
by the District.
■ QUALIFYING IFYING CREDIT RErnonQualifyin Credit Record - The Applicant's overall payment history,
which includes unpaid balances to other utilities, as determined through a credit reporting agency.
■ RENTER Renter or TENANT Tenant --+s tjhe person(s) or entity who is authorized by a Property
Owner to occupy 4+stheir property.
■ SECONDARY VO TAGESecondary Voltage—Voltage rated nominal 600 volts or less, supplied from
the secondary winding of a Distribution Transformer and utilized to provide eElectric Service to
Customers.
■ SERVICE —The conductors and equipment for delivering electric energy from the District
power supply system to the Service Point:or the equipment for delivering water from the District
water supply system to the Service Point.
■ SERVICE ENTRANCE COND CTORSService Entrance Conductors — The conductors between the
terminals of the Service Equipment and the Service Point.
■ SERVICE EQ IPMEN Service Equipment—The necessary equipment, usually consisting of a Circuit
breaker or switch and fuses and their accessories, located near the point of entrance of the Service
Entrance Conductors to a building, structure, facility, or an otherwise defined area, and intended
to constitute the main control and means of disconnecting the premises or facility wiring from the
District.
■ WATER E^C" 'T'ESWater Facilities=The individual distinct components within the Water sSystem
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such as a source, storage tank, disinfection equipment, booster pump station,or pipeline.
WATER SYSTE Water System--The i t,,grated h *Ryerl,that supplies, .disinfeets t.aRs -,its steFes
^p' do,#r0h,-tinr water t"r^ the ^s*r"t t^ its r t^m^rs The infrastructure, including pipes,
pumps, storage tanks, and treatment facilities, used to collect, treat, and distribute water to
customers for use.
5.00.05 Rules of Interpretation
These provisions shall be liberally construed so as to effectively carry out their purpose in the interest of
thee-public health, safety and welfare.
For the purposes of administration and enforcement of this CedeTitle, unless otherwise stated in this
C44eTitle,the following rules of interpretation, also known as rules of construction,shall apply to the text
of this Ge4efitle:
■ In case of any difference of meaning or implication between the text of this Code and any caption,
illustration,summary table or illustrative table, the text shall control.
■ The word "shall" is always mandatory and not discretionary; the word "may" is permissive.
■ Words used in the present tense shall include the future; and words used in the singular number
shall include the plural and the plural the singular, unless the context clearly indicates the contrary.
■ The phrase"used for" includes"arranged for', "designed for", "maintained for',or"occupied for'.
■ The word "person" includes an individual, a corporation, partnership, limited liability company,
association,firm, company,joint venture,trust, governmental entity,or other entity.
■ Unless the context clearly indicates the contrary,where a regulation involves two(2)or more items,
conditions, provisions, or events connected by the conjunction "and", "or", or "either...or", the
conjunction shall be interpreted as follows:
•o "And" indicates that all the connected terms, conditions, provisions,or events shall apply.
-o "Or" indicates that the connected items, conditions, provisions,or events may apply singly
or in any combination.
•o "Either...or" indicates that the connected items, conditions, provisions, or events shall
apply singly but not in combination.
■ The word "includes" shall not limit a term to the specific example but is intended to extend its
meaning to all other instances or circumstances of like kind or character.
} ReferenGe te feminine, Masculine er neutral geRder inch.rlpr rpfprpnr-P tA All ether genders,
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5.01 App;Tc� ' r Seir;wfigeAPPLICATION FOR SERVICE
5.01.01 5.01.010 Requirements
5.01.01.11 5.^�=General-Each aApplicant for eElectric and/or wWater&Service from the District
shall complete the necessary application for service and meet the requirements established by
the District. The requirements include:
A completed signed application submitted either via e-mail, mail, or in person at the
District's office
Proof of identity, such as a valid driver's license, state identification, and/or Social Security
Number(SSN)
Full Name, Service address,and mailing address
Credit Information
Load, Voltage, Phase, and the manner in which power will be utilized,
■ Required documentation must be provided prior to sService being rendered
5.01.01.2 5.^'�2 Commercial Customers-Additional Requirements:
■ Business Name
■ Address and name (s) of principal ownerisl
■ Valid eRtity ^ MbeF OSSUed by the C-,';fA_FAia Secretary of State ^+Taxpayer Identification
Number(TIN)
Valid SSN if registered as a sole proprietor
Contracts for commercial eCustomers shall contain such terms and provisions as may be
necessary or desirable to protect the interest of both the District and the eCustomer.
5.01.01.3 1 5.^'�4 All aApplicants for sService must agree to pay the applicable rates, fees, and
charges and abide by the resolutions, ordinances, rules, policies,and regulations of the District
or other governing agencies as a condition of receiving Service.
5.01.01.41 5.^�5 An aApplicant for Service who owes any amounts for previous "* Service(s)
provided by the District, either directly or indirectly, under 44,their name or any other name
must make arrangements for payment prior to utility service being rendered.
5.01.01.5 1 5.� 0'�-010.6 Applicants for Sservice will be billed fees as established in the Appendix C,
Miscellaneous Fee Schedule.
5.01.01.6 1 5.^'�TApplicants who have met the District's requirements for Sservice will be billed
for eElectric and/or wWater sService in accordance with Sections 5.2 —10 Electric Rates and
5.32-14 Water Rates. Determination of the applicable rate is at the sole discretion of the
District.
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CHAPTER 5 n2
5.02 DEPOSITS
5.02.919 Resffi deRt.al Dee Si+S
5.02.025 Pr i e+ Reyi ,- I..rv.eeta n
5.02.022 PFejee+ DecumentatieR Deposit /A.- h-Hil+ n,ay.fing!
5.02.039 Em pl,,yee Utility n pe i+.-
5.02.01 5.^�0-Residential Customer Deposits
5.02.01.11 5.02.010.1- A deposit, equal to two times the highest monthly bj ill within the last twenty-
four 241 months, will be required of all sCustomers before electric and/or water service is
supplied. In cases where no billing history has been established, sCustomers will be required
to pay a minimum deposit that is based upon sCustomers with similar services.
Waiver of deposits shall be determined by the District and may be based on multiple factors
including, but not limited to the following:
5.02.01.1(A) Customers who maintain a qualifying credit record based on information from
a credit reporting agency,will not be required to pay a deposit, unless they have
failed to maintain gGood sCredit in the past or fail to maintain gGood sCredit in
the future according to this Title and the District's credit and collection policies.
5.02.01.1(8) Item removed by Resolution 2025-19.
5.02.01.1(C) Customers may have another party sign on their account as a sCo--,Signer in
order to have their deposit waived. Co-sSigners are equally and severally
responsible for the balance owing on an account including a closing balance
even if the sCo--,Signer was not aware of the unpaid balance.ACCo-.&Signer must
be a current-,Customer 4-with gGood sCredit StandffiRg with the District.
5.02.01.1(D) Customers who enroll in the Prepaid Program will not be required to pay a
deposit. Information on the Prepaid Program is available in Cshapter 5.9-204.
5.02.01.1(E) A deposit will be required of all new construction sCustomers before eElectric
and/or wWater-,Service connections are scheduled. The minimum deposit will
be estimated based upon sCustomers with similar Sservices. New construction
sCustomers who have met the credit requirements in Section
E.n�.5.02.01.3 below will not be required to pay a deposit.
5.02.01.2 1 5.n'�TCustomers moving from one residence to another within the District who have
met the credit requirements in Section 5.02.01.35.n�.4 below will not be required to pay a
deposit.
5.02.01.3 1 5.n�4 Credit may be established by a-,Customer if fie-has-they have had sService in 4 s
their name for at least twenty-four (241 months, has paid his-their bBills promptly and has
maintained gGood sCredit for the most recent twenty-four(241 months Af this period.
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5.02.01.4 1 5.^'� -010.TFormer -Customers of the District may use prior payment history with the
District to establish credit provided the lapse in sService was not greater than twenty-four(241
months.
5.02.01.5 1 5.^'�6Customers or their eAgents who request to have Sservices reconnected for
inspections (S^^ Chapter 9.12.050.9) shall be required to pay a minimum deposit. Customers
with balances owing shall also be required to pay the entire balance owing prior to
reconnection.
5.02.01.61 9.92.010.7 Deposits will be retained for a minimum period of twenty-four (241 months. If
the eCustomer has established gGood eCredit with the District, they will be refunded their
deposit after the gGood eCredit requirement has been met.
5.02.01.7 1 5.^'�TUpon termination of sService, any retained deposit will be applied against
unpaid bBills of the eCustomer and, if any balance remains after such application, said balance
shall be refunded to the eCustomer of record.
5.02.02 5.^�4-Commercial Deposits
5.02.02.11 5.^'�TA deposit or suitable guarantee equal to two times the highest monthly bBill
within the last 24 months will be required of any eCustomer before eElectric and/or wWater
sService is supplied.
5.02.02.2 1 5.02.020.2 For a new commercial sService or a new business, the ECustomer will be
required to pay a deposit equal to an estimated amount based on the load requirements of the
Sservice or a comparable commercial business use.
5.02.02.3 1 5.^'�TCustomers moving their business (under the same name and ownership) from
one location to another within the District,who have met the credit requirements in 5.02.020.4
below,will not be required to pay a deposit.
5.02.02.4 1 5.� ^'�-020.4 Commercial credit may be established by a eCustomer if he, I hey have had
the commercial sService in 4+s-their name for at least twenty-four(241 months, has paid 4+stheir
bills promptly, and 4a---have maintained gGood -Credit for the fast-most recent twenty-four
1241 months e#this period. Any new business type, even though opened under an established
name,will require a new deposit.
5.02.02.5 1 5.^'�TDeposits will be retained for a minimum period of twenty-four (241 months. If
the eCustomer has established gGood eCredit with the District, 4-- hey will be refunded 4i-S
their deposit.
5.02.02.61 5.^'�rUpon termination of sService, any retained deposit will be applied against
unpaid JaBills of the eG�eraccount being terminated and, if any balance remains after such
application, said balance shall be refunded to the eCustomer of record.
5.02.03 5.^�TProject Review and Inspection
5.02.03.11 5.^'�=Project application review deposit - A minimum deposit of $1,000 per utility
(depending on the estimated cost of engineering and materialssiZe Of the pFejeGt) will be
required of a project Applicant to defray the cost of review by the District staff, legal
cons-Itantcounsel, and engineering consultant.
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5.02.03.2 1 5.^�=Project inspection fees-Projects shall be subject to a deposit to cover the actual
costs of construction inspection. -The amount of the inspection deposit will be based on the
characteristics of the project, such as the number of sServices to be installed,the length of the
pipeline to be installed and any other overhead or underground facilities to be installed. Such
deposits shall be made prior to the beginning of construction.
5.02.03.3 1 5.^'�TOnly actual costs will be levied against the deposits. -If the costs incurred are
less than the deposit, a refund (less administrative costs) will be issued.
5.02.03.4 1 9.^ .Q9.Tlf costs incurred are in excess of the deposit, a billing for the amount over the
deposit will be rendered.
5.02.03.5 1 �.^'�-�^ TAII charges must be paid prior to the District's acceptance of project systems.
5.02.04 5.^�rProject Documentation Deposit (As-Built Drawings)
5.02.04.1 1 �.^'�.rAt the time that a developer signs the Development Agreement, the District
shall impose a Project Documentation Deposit equal to five{}percent_(5M of the construction
cost of wWater and/or eElectric facilities to serve the project. The minimum deposit shall be
$1,000. This deposit shall be held by the District and refunded to the developer upon successful
completion of the as-built drawings. The developer shall not be due any interest on monies
held by the District.
See District Policy Regarding As-Built Drawings in Appendix B.
5.02.05 5.^�0-Employee Utility Deposits
Any full time, regular employee of the District who has not established credit with the District, whose full
time residence lies within the District, who is served water and/or electric power by the District shall not
be required to make a deposit unless he#a+l�they fail to maintain gGood sCredit. If the employee fails to
maintain gGood sCredit,they will be required to pay the full deposit in order to continue receiving sService
from the District.
5.02.05.11 5.^'�1 If an employee's employment with the District is terminated prior to
establishing Good sCredit, they shall be required to pay the full deposit in order to continue
receiving sService from the District.
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CHAPTER 5 nn
5.03 CREDIT
SeetieRS�
5-04440 Establishme.p+ f Credit
5.03.01 .--5 ^^�4-Establishment of Credit
Each aApplicant for sService will be required to establish appropriate credit by advaneing paying the deposit
prescribed in Chapter 5.02.
5.03.02 r.^�O-Re-establishment of Credit
5.03.02.11 5.04-020.1 An aApplicant or eCustomer who has at any time had sService disconnected for
non-payment of bBills,made arrangements to amortize the amount due,asked for an extension
to pay a past due amount, voluntarily disconnected sService with unsatisfactory credit or who
has not paid a final bBill within 30 days of the final billing date, shall pay any unpaid balances
due the District prior to restoration of sService and re-establish credit by making the deposit
prescribed in Chapter 5.02.
Customers enrolled in the Prepaid program shall not be subject to the provisions of this
s5ection, provided that the eCustomer re-enrolls in the Prepaid program and pays any past due
amounts owed the District.
The Prepaid program requirements are set forth in eChapter 5-975.04.
5.03.02.2 1 54 020 2 A eCustomer whose sService has been disconnected for non-payment of bBills,
shall pay any unpaid balance due the District prior to restoration of sService and may be
required to pay a reconnection charge as prescribed in the Miscellaneous Fee Schedule. Such
eCustomer shall re-establish credit by making the deposit prescribed in Chapter 5.02.
Prepaid customers whose sService has been disconnected for non-payment shall pay any
outstanding balance plus the minimum required positive credit balance to restore sService and
are not subject to deposit or reconnection charges.
5.03.02.3 1 5.04.020.3- Customers who receive greater than two Final Notices of Termination (48 Hour
Notice) in a trailing twelve-month period shall be required to re-establish credit by paying a
deposit or upgrading their deposit as prescribed in Chapter 5.02.The eCustomer will be notified
by mail of the deposit requirement and the deposit will be automatically added to the
c-Customer's bBill.
5.03.02.4 1 5.04.020.4 Payments on final and aAuto tTransfer billings must be made within 30 days of
the final billing date in order to maintain good credit with the District. Failure to pay within 30
days may require a new deposit.
5.03.02.5 1 5-04-920.5 If there is a history of disconnects for non-payment and/or unpaid bBills
resulting in write-off for specific rental properties,the District may require that the sService be
placed in the name of the property owner and may require a deposit as prescribed in Chapter
5.02.
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5.03.02.6 1 5.^^� -020.6In the event a residential or commercial eCustomer declares bankruptcy and
requests to continue Sservice, the District will close the eCustomer's existing account(s) as of
the bankruptcy filing date. The District will continue service to the eCustomer under a new
account number provided the eCustomer re-establishes the account by completing a new
application for sService and re-establishes credit with the District by paying a new deposit. Any
deposit held on the previous account will be applied to the final bill upon closing.
na,,yedl t r 08 0 n 4C
CHAPTER 5.07
5.04 PREPAID PROGRAM
Sections:
5.04.01 -5.^�Prepaid Service Description
The District will offer Prepaid Sservice to any electric only or water and electric combined c-Customers
whose metering infrastructure supports use of the program. District eCustomers can pay their bBill in
advance of using the Prepaid Service option. This is a pay as you go program and there is no fee to enroll.
Customers enrolling in Prepaid Service will pay the same usage rates as all other rate payers in the same
customer class as the eCustomer in the Prepaid Service Program. Instead of receiving a monthly billing,
usage is calculated daily and applied towards the prepaid balance. Prepaid Service customers never pay a
deposit or late charge and are not billed disconnect or reconnect charges if the account runs out of credit.
5.04.02 5. 07 0213repaid Service Requirements
Residential accounts with remote disconnect / reconnect capability are able to enroll in the Prepaid
program. Residential rates cover single family residences, apartments, or other living quarters where
Sservice is supplied through a single meter and charged a residential rate pursuant to rate—Ssection
5.'�05.10.01. Requirements to qualify for this Sservice include the following:
■ Service provided under the electric rate schedule — permanent (13101 or non-permanent residents
(S10).
Residence equipped with a meter capable of remote service disconnect and reconnect.
Customers must enroll in SmartHub,the District's free online account management system.
Current account or Prepaid payment arrangement `5�-07.03).
5.04.03 -5.^� Prepaid Rates and Fees
Rates for eElectric Prepaid &Service accounts are the same as postpaid accounts and may be found in
sSection 5.'�05.10.
5-04 03.4 1 5.07.040.1 Security deposits on existing accounts are refunded and credited to the
eCustomer's account to pay for any usage up to the current date. Any remaining credit can be
Title 5—Customer Relations Page 1 13
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left on the account and used for future power purchase or refunded upon request once the
minimum prepaid credit is satisfied.
5.04.03.1 1
5.04.03.2 1 5.^7�- 040.2 Customers changing to Prepaid Service who have an outstanding balance can
set up a Prepaid payment arrangement,at the District's discretion, pursuant to District process.
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5.05 BILLING AND BILL PAYMENT
SeGtieRSi
549420 Tg ,
5-09.030 Ball Payment
5.05.01 5.^0Q� Billing Procedure
5.05.01.11 5.^4 ^�rBills will be rendered monthly and shall be paid at the District office, by other
payment options offered by the District, or at other locations designated by the District.
Customers shall have the right to change their billing cycle one time during every 12-month
period.
5.05.01.2 1 5.04T�2 Failure to receive a bBill will not release sCustomers from their payment
obligation.
5.05.01.3 1 5.09.010.3 All "+ Service bBills issued by the District are payable upon presentation. A
-bBill is considered past due 19 days after the day the bBill is ma+fed sent to the ECustomer.
5.05.01.4 1 5.0�TShould the due date of a bBill fall on a Saturday, Sunday,or District recognized
holiday, the bBill will be due the following business day.
5.05.01.5 1 5.f9.010.5 If at the time of billing, a ECustomer has a previous balance, a late payment fee
will be charged at the rate established by the most recently adopted Miscellaneous Fee
Schedule, Appendix C.
5.05.01.6 1 5.� 04 w-010.6A fee will be charged to sCustomers for each payment transaction returned for
reasons including non-sufficient funds,closed bank account, incorrect bank account number or
incorrect bank routing number. In the event a Notice to Comply is delivered due to a returned
item, a trip charge will be added to the sCustomer's account. Refer to the Miscellaneous Fee
Schedule, Appendix C for current charges on returned items and trip charges.
5.05.01.7 1 5.^4�- 010.rFor eCustomers with a hardship or other special extenuating circumstances,
special financial counseling is available. When requested by a sCustomer, the District may
arrange for a customer to pay the bBill in installments.
5.05.01.81 5.� 04 w-^�9In some instances, the District may require sCustomers to enroll in electric
Prepaid Service.
5.05.01.9 1 5.09.010.9Monthly water bBills for any existing Eelectric and/or wWater sService, once
activated, are to continue in an owner's name or a qualified renter or tenant's name. Except
for a disconnect qualifying under Section 5." E)5.07.03, -bBills will not be discontinued
for a sCustomer requested disconnection, disconnections for non-payment or for repair of
sCustomer lines.
5.05.01.9(A) 5.090 Bin Monthly Eelectric and/or Wwater -bBills for properties in
foreclosure shall remain in the name of the owner of record based on county
records until such time as a bank, mortgage company or new owner files a
Title 5—Customer Relations Page 1 15
Page 120 of 241
change in title,or the sCustomer provides evidence that 4e4they are no longer
the legal owner of the property. Once new ownership of the property is
established,the electric and/or water account will be transferred into the name
listed on the county record as of the property sale or transfer date.
5.05.01.9(8) 5.080 010 9(B) Monthly electric and/or water bBills for properties in the
foreclosure process or on a "short sale" may be transferred into the name of a
realtor or property manager provided the realtor/property manager completes
a service application for said property and meets the deposit and credit
requirements established in Chapters 5.02 and 5-045.03. The realtor/property
manager will be required to put all -,Services (electric and water) into 4i-stheir
name. Transfer/connection fees as established by the most recently adopted
Miscellaneous Fees Schedule shall apply.
5-05-01.9(Q 5-08.010.9(C) in the a Fes+denti-A Arce.m .e.rc-aTE6estefflerdeslaFes
ba I'r cFptE d2elai tie P date-mndrr.cIC c+rrirm a.nd"IeF "a+c.r hvQi•-lrr�'-bv�•'rIIrceTam. -u c-iT
5.05.01.10 1 5.n4�- 010.1O-In the event of fire or other catastrophic event which makes a residential or
commercial building uninhabitable, electric and/or water bBills will be waived for a maximum
of one 11 year from the date the building becomes uninhabitable. Should the building become
habitable prior to one 11vear,electric and/or water bBills will begin as of the date, determined
by the District, that the building became habitable. The District may begin billing for water
within one (1)year for any of the following reasons:
Usage recorded by the water meter
Certificate of Occupancy issued
Sale/transfer to new sCustomer
Mailing address change to residence
Information from sCustomer/District personnel indicating occupancy
Electric usage indicates occupancy
5.05.01.10(A) 5.090 010 10(A Where a residential or commercial building has been
demolished specifically for purpose of rebuild or remodel (not due to fire or
other catastrophic event),water charges will continue to be billed on a monthly
basis.
5.05.01.111 5.^4�-010.1rWater bBills for new construction of residential and commercial properties
shall begin on the day the water meter is installed. Meters will be installed based on plans
submitted by the owner, builder, or developer. The District holds no responsibility for the
accuracy of these plans and cannot guarantee that the meters actually serve the units described
in these plans. Discrepancies and any corrective action and equipment shall be the
responsibility of the owner.
5.05.01.12 1 5.^4�-010.12 Estimated Bill:The District shall estimate a bBill if unable to read a-,Customer's
meter.
Title 5—Customer Relations Page 1 16
Page 121 of 241
5.05.01.13 1 5.^4� ^�TCorrected Bill: The District shall prepare a corrected bBill when inaccurate
charges are identified. Examples of when a corrected bBill shall be issued include a
malfunctioning or failed meter, estimated bill, incorrect installation or programming of
metering equipment, billing process errors, or incorrect rate schedule assigned to an account.
5.05.01.14 1 5.^4�-�-010.14 Corrected Bill Timeframe:When an account is under billed due to District error
or equipment failure,the District may back-bill for a period not to exceed six months,except
as set forth in sSection 5.^4�- 010.155.05.01.15. When the under billing is the result of a
c-Customer error, ECustomers may be back-billed for a period not to exceed thirty-six 361
months. In the case of fraud (i.e. meter tamper), eCustomers may be billed for the entire
amount due the District from the fraud origination date forward.
5.05.01.15 1 5.08.010.15 In the event an error has been made by the District resulting in an account
being billed on an incorrect rate,the District will refund to the c-Customer the overcharge back
to the date such error occurred.
5.05.02 5 OR 020 Billing Procedure
Local, State or Federal Agencies - Due to the cumbersome procedures that are required of local, state and
federal agencies to process their accounts payable,the fact that their bBills are often paid monthly and the
fact that the District has never had a write-off for a local, state or federal agency, the following procedure
will be followed for their billing:
5.05.02.1 1 �.^4�- ^ -AII local, state and federal agencies will be exempt from late charges.
5.05.02.2 1 5.04�2 Collection notices will be mailed in a timely manner and collection procedures
will be followed as usual.
5.05.02.3 1 5.09.020.3Should a local, state or federal agency reach the disconnect for non-payment
step in the collection procedure,the account will be referred to the Customer Services Manager
for special handling.
5.05.03 5 OR MUD Bill Payment
5.05.03.11 5.09.03.1 Form of Payment — Payment of bBills may be made by cash, check, cashier's
check, money order, credit or debit card, or electronic funds transfers.
5.05.03.2 1 5.^�2 Payment Options - Customers may pay their bBill in the District office, by mail,
online at www.tdpud.org, through electronic funds transfer, third party credit card service,
third party bill payment service, kiosk, or night depository. Do not pay cash when using the
night depository. Automatic payment via credit card or electronic debit to a checking/savings
account requires online or signed authorization.
5.05.03.3 1 5.09.03.3 Equal Payment Plan (EPP) — Customers may enroll in the Equal Payment Plan,
which permits monthly payments of approximately 1/12th of the annual utility 55ervice cost.
Customers receiving service for a minimum of ones year are eligible to enroll in the Equal
Payment Plan option. The c-Customer will receive a monthly bBill for the estimated monthly
average of the preceding twelve 121 months.
Title 5—Customer Relations Page 1 17
Page 122 of 241
CHAPTER c no
5.06 OWNER/RENTER RESPONSIBILITIES - SERVICE TRANSFERS
Sect+e+
5�9.918 n,. Re /R.,nter Respen';Uhulu+u
5.06.01 5.^�0-Owner/Renter Responsibilities
5.06.01.11 9.^�-o°-^=Each person who signs the District's&Service application, and is accepted by the
District, becomes the District's eCustomer and is individually responsible for all charges
regarding Wwater and eElectric sService provided to the requested service address.
5.06.01.1(A) E.09.0 0 � Services may be denied for the following reasons:
*5.06.01.10)(1) Failure to provide qualifying photo ID or valid social security information
for validation.
*5.06.01.1(A)(2) The District believes an account transfer is made to fraudulently avoid
payment of a prior balance.
*5.06.01.10)(3) The aApplicant or other persons who are listed on the lease have failed to
pay balances on prior accounts.
5.06.01.2 1 5.�=Customers are responsible for making payments to the correct account number.
Failure to utilize the correct account number could result in late payment penalties and/or
collection activities on the unpaid account.
5.06.01.3 1 E.^�-o°-010.Tln the event a ECustomer desires to transfer service into another person's name,
such that the transferee is to become the District's eCustomer, the transferee must make a
separate service application and post the appropriate deposit with the District. Prepaid service
transfers will not require a deposit. Written or verbal notice by a ECustomer that 4ethey
desires to transfer service into another person's name will not be recognized by the District,
and that ECustomer shall continue to be individually responsible for all utility charges until such
time as a new service application is completed and accepted, and the appropriate deposit
received.
5.06.01.4 1 5.0o� 0104-In the event a ECustomer desires to terminate N-stheir -responsibility for
payment of utility charges, 4ethey must personally request that the "# -&Service be
disconnected.
5.06.01.5 1 E.^°�-�-010.TA property owner or 4is-their aAgent may authorize that sService to 4ir their
property be continued (aAutomatic tTransfer)in the event that the current eCustomer requests
sService be taken out of his-their name or be disconnected. The property owner or his-their
aAgent shall remain responsible for all t -&Service charges whether or not the tenant has
vacated the premises. Auto Transfer&Customers must maintain ggood&Credit with the District
in order to be able to continue with this sService.
5.06.01.6 1 5.� no�-010.6 The District assumes no responsibility for enforcing or interpreting any agency
or rental agreement between its&Customers and its tenants or aAgents. The District reserves
the right to cancel an Auto Transfer agreement if all requirements are not met. Auto Transfer
Title 5-Customer Relations Page 1 18
Page 123 of 241
agreements must comply with the following dDistrict requirements:
HemeewR + Property owners wishing to have Sservice disconnected must make their
request in writing.
HemeewneFs Property Owners agree to pay for all eElectric and wWater sService delivered
to vacant units.
The standard transfer fee will be waived for those enrolled in the Auto Transfer program.
■ "* TServices will automatically be transferred back into the "^M^^vo^^.r's property
owner's name on the date requested by the renter.
If a second party w-i�l-beis responsible for administration of the agreement, the name and
address of that party must be listed in the agreement and that party must sign the
agreement as a party to it. Any change in administrators will necessitate completion of a
new agreement.
5.06.01.7 1 5.09.010.7 lt is the ECustomer's responsibility to keep mailing, phone number, contact
information,and residential status information up-to date. Failure to receive a bBill or notices
due to incorrect mail information does not eliminate the ECustomer's responsibility for
payment.
Title 5—Customer Relations Page 1 19
Page 124 of 241
5.07 DISCONNECTION AND RECONNECTION OF SERVICE
cee+•e
RSi
5.12.005 pees aped Charges
542440 TeFFR*Rat*er fer Nen_e-ypRen+_Clee+.-fe and/eF WateF ceFViC=e
542.020 Customer's-Request fE)F D+sseRReetien of SeRxiee—EleetFi . and/E)F Wat F
5.tzy7An Diseennee+ien of Clee+.ie Rd/er W-,+.,.-e.,r.,��., by DiStFiet
542.050 Reeenneetie., of. [lee+.-ie and/eF Wate.-ceFymee
5.07.01.11 5."� -009.rFees and charges associated with disconnect and reconnect services shall be
charged in accordance with the Miscellaneous Fee Schedule in Appendix C, unless otherwise
stated herein.
5.07.01.2 1 5."�2 Prepaid program —Some portions of Cehapter 5.4-2-07 do not apply to Prepaid
Service&Customers due to the pay as you go nature of the program. Customers participating
in the Prepaid Service program shall not be subject to disconnect and reconnect fees. Details
on the Prepaid Service program are set forth in Cshapter 5.0-74.
5.07.01.3 1 5.'�0-Termination for Non-payment— Electric and/or Water Service
5.07.01.41 5."�TA notice that&Service is subject to termination for non-payment shall be issued
by the District when a eCustomer's account is past due. Notice may be by issuance of a written
Late Payment Reminder Notice, telephone, or personal contact with an individual eighteen
years of age or older at the&Customer's premises.
5.07.01.4(A) 5.12.010.1 (B)rDistrict policy and procedure for the discontinuation of
residential wWater&Service shall be executed in accordance with District Code
5.'�55.07.02 Discontinuation for Residential Water Service for Non-
Payment.
5.07.01.5 1 5.''�2 Late Payment Reminder Notices shall be issued to the eCustomer at least fifteen
J151 calendar days prior to the scheduled date of termination. This RNotice will also be issued
to a third party or a sCo-sSigner as appropriate.
5.07.01.6 1 �.�'�TThe Late Payment Reminder Notice will include:
5.07.01.6(A) 542.010 3(A� The name and address of the eCustomer whose account is
delinquent.
5.07.01.6(8) 5.12.0 0.3/R`The amount of the delinquency.
5.07.01.6(C) 5.12.010.3(C The date by which payment or arrangements for payment is
required in order to avoid termination.
5.07.01.6(D) 5.12.010.2/^`The procedure by which the eCustomer may initiate a complaint
or request an investigation concerning Sservice or charges, except that, if the
JaBill for Sservice contains a description of that procedure,the+RNotice pursuant
to Section 5.�z5.07.01.5 is not required to contain that information.
5.07.01.6(E) _542.01 n.3/E The procedure by which the eCustomer may request amortization
of the unpaid charges.
Title 5—Customer Relations Page 1 20
Page 125 of 241
5.07.01.6(F) 5.12.010.3(F) The procedure for the &Customer to obtain information on the
availability of financial assistance, including private, local, state, or federal
sources, if applicable.
5.07.01.6(G) 5.12.0'n.3(G)The telephone number of a representative of the District who can
provide additional information or institute arrangements for payment.
5.07.01.7 1 9.'�4 Final Notice of Termination of Service-The District will make a good-faith effort
to give the Customer advance notice of at least forty-eight (48)--hours before discontinuing
sService. Additionally, the District shall make a reasonable effort to contact an individual who
is eighteen years of age or older residing at the premises of the ECustomer by telephone or
personal contact. When telephone or personal contact cannot be accomplished, the District
may, though it is not required to, post in a conspicuous location at the premises, a notice of
termination of service, at least forty-eight (-418 hours prior to termination. A trip charge to
deliver the 48-hour Final Notice of Termination of Service shall be added to the eCustomer's
account. Refer to the Miscellaneous Fee Schedule for current charges. Every Final fiNotice of
tTermination of sService shall include items of information as listed in Sections
5.'�.35.07.01.6 above. The 48-hour Final Notice of Termination of Service will also be
issued to third parties and c-Co-&Signers.
5.07.01.7(A) 5.12.010.4( The District shall make available to all its residential &Customers
a third-party notification service whereby the District will attempt to notify a
person designated by the &Customer to receive notification when the
eCustomer's account is past due and &Service is subject to termination. The
notification shall include information on what is required to prevent
termination of sService. The residential &Customer shall make a request for
third party notification on a form provided by the District and shall include the
written consent of the designated third party. Such notification does not
obligate the third party to pay the overdue charges, nor shall it prevent or delay
termination of sService.
5.07.01.7(B) 5 2.n1 n n 4n If the eCustomer does not make a payment, notify the District of
a dispute of a -bBill, or make other arrangements acceptable to the District by
the last day for the payment, the District will proceed on schedule with the
termination.
5�o1�TH
c 070i ;Z(C4(145.07.01.7(B)(1) 542,040 n(C4 1 Customers will not be allowed to make
more than two (2)-payment agreements within a calendar year.
c n7 n1 7(G42�5.07.01.7(B)(2) c 2.^1^.^K4R Customers unable to make payment-by
the due date of their Final Notice of Termination of Service shall be allowed to review
their account with a supervisor. Such review shall include consideration of whether the
c-Customer should be permitted to amortize the unpaid balance of4is-their account over
a reasonable period of time not to exceed twenty-four (241 months. No termination of
.sService shall be effected for any sCustomer complying with an amortization agreement,
if the eCustomer also keeps the account current as charges accrue in each subsequent
billing period.
Title 5—Customer Relations Page 1 21
Page 126 of 241
If the sCustomer does not comply with the amortization agreement,it will be considered
non-payment and the District will immediately mail a Final Notice of Termination of
Service to the sCustomer and proceed with termination according to Section
5.12.010.45.07.01.7.
5.^'�- 01.7P5.07.01.7(C) 542.010 (D) Payments made with uncollectible funds (i.e., non-
sufficient funds,closed account,etc.)to avoid disconnection or in order to have
Sservice reconnected,will be considered non-payment and the Sservice shall be
subject to immediate termination without further notice. Customers who make
payments with uncollectible funds to avoid disconnection or in order to have
Sservice reconnected will be placed on a cash only basis for a period of twelve
1121 months.
�.^'�- Q1.;z(E)5.07.01.7(D) 5.12.018.4(E) The employee carrying out the termination
procedure will attempt to contact the sCustomer at the service address prior to
disconnecting sService. A trip charge to disconnect Eelectric and/or wWater
service(s) shall be added to the sCustomer's account regardless of whether or
not the disconnect is actually performed.
,5.07.01 7(E)(1 i5.07.01.7(D)(1) c 2 - n �Customers subject to the termination
procedure and who have meters capable of remote disconnect and reconnect shall be
disconnected and reconnected remotely. Fees shall apply for remote reconnects.
Customers enrolled in the Prepaid Service program shall not be subject to remote
reconnect fees.
c nz Q1 ;z(0R45.07.01.7(D)(2) 42.G1Q4 &A2- No payment arrangements will be made
in the field. All payments must be made through the District office either by phone or
in person. Once a District employee is sent to terminate a Sservice,the Sservice will be
disconnected until such time as the sCustomer has made acceptable payment
arrangements through the District office.
5.^'� 01.7(F)5.07.01.7(E) 5.12.010 4(F) Termination will not be made on any Saturday,
Sunday, legal holiday.or anytime during which the business office of the District
is not open. Prepay sCustomers are subject to termination, seven 71 days a
week.
�.^'� 01.7(05.07.01.7(F) �n nl r-1 44.- In case of tenants whose eElectric and/or wWater
sService is in the landlord's name,the District shall make every good faith effort
to inform the occupants by means of a notice, when the account is in arrears,
that &Service will be terminated in ten 101 days. In any such delinquent
situation,the District will comply with California Public Utilities Code 16481, or
other applicable law, in implementing this termination of Sservice procedure.
�.^'�-�—Q4.;z(H)5.07.01.7(G) 5.12.010 4(H) Customers who have been disconnected for non-
payment, made payments against uncollectible funds (i.e. non-sufficient funds,
closed account, incorrect bank information, etc.) to avoid disconnection or to
have Sservice reconnected, have made arrangements to amortize the amount
due or have asked for an extension to pay a past due amount, will be required
to re-establish credit by paying the deposit required by Chapter 5.02.
Alternately, eligible &Customers may sign up for the Prepaid Service program
Title 5—Customer Relations Page 1 22
Page 127 of 241
outlined in Cehapter 5.047.
�.^'�- 01.7(05.07.01.7(H) 4 A &Customer who transfers Sservice from one
account to another and fails to pay#+s-their final bBill within thirty 301 days of
the final billing date on the old account will be subject to the disconnect
procedure at#+s-their new account.
5.07.02 -.'�TDiscontinuation of Residential Water Service for Non-
Payment
5.07.02.11 5."� -019.rPurpose California SB 998 (Stat. 2018, Ch. 891) amends the Health and Safety
Code to address water utility shutoffs (called "discontinuation of water service" in the bill). SB
998 requires urban and community water systems to develop a written policy outlining the
process for discontinuation of residential water service for non-payment, including specific
provisions for customer notifications and additional considerations. This section constitutes
the District's written policy that complies with SB 998. This policy applies only to
discontinuation of residential water service for non-payment. All other causes for
discontinuation of service shall be addressed within the applicable sections of District Code.
5.07.02.2 1 5.1'� -015.2 Notification of Delinquency --_Residential wWater &Service connections with
payment delinquencies of sixt 601 days or greater are subject to discontinuation of Sservice.
A notice that sService is subject to termination shall be issued by the District in accordance with
the following schedule:
5.07.02.2(A) (a}The first notice of payment delinquency shall be delivered by mail or email
(in accordance with c-Customer account preferences) no less than fifteen 151
days prior to discontinuation of residential Wwater sService. If the address
specified in the &Customer account preferences is not the address of the
property to which residential Sservice is provided,the notice also shall be sent
to the address of the property to which residential Sservice is provided,
addressed to "Occupant." At a minimum, the notice shall include all of the
following information:
5.07.02.2(A)(1) (+ The eCustomer's name and address.
5.07.02.2(A)(2) {+ The amount of the delinquency.
5.07.02.2(A)(3) 44The date by which payment or arrangement for payment is required in
order to avoid discontinuation of residential Sservice.
5.07.02.2(A)(4) 44A description of the process to apply for an extension of time to pay
the delinquent charges.
5.07.02.2(A)(5) {4A description of the procedure to petition for-bBill review and appeal.
5.07.02.2(A)(6) {y+A description of the procedure by which the&Customer may request a
deferred, reduced, or alternative payment schedule, including an amortization of the
delinquent residential service charges.
5.07.02.2(B) { A minimum of seven days prior to discontinuation of wWater Sservice,
the District shall provide a second notice of payment delinquency either by
written notice, in person, or telephone, or personal contact with an individual
eighteen 18 years of age or older at the c-Customer's premises, notifying the
Title 5—Customer Relations Page 1 23
Page 128 of 241
sCustomer of intent to discontinue Sservice. The customer shall also be
informed at this time of the District's alternative payment schedules for
qualifying-,Customers.
5.07.02.2(C) { The third and final notification of payment delinquency and intent to
discontinue wWater sService shall be a written notice, physically delivered to
the residence not less than forty-eight (481 hours prior to shut off.
5.07.02.3 1 9.12.019.3�- Qualifying Economic Hardship and Health Considerations-A residential Wwater
sService connection shall not be discontinued if the sCustomer, can demonstrate a qualifying
economic hardship and a valid health concern.
5.07.02.3(A) 5.12.9 9.3(A) For qualifications under this section, a ECustomer must provide
the District with documentation of financial hardship and the sCustomer or a
tenant of the ECustomer provides written verification from a primary care
provider that all of the following conditions are met:
5.QA 02.3(A)(1)A primary care provider certifies that discontinuation of residential
-,Service will be life threatening or pose a serious threat to the health and safety of a
resident; and
5.07.02.3(A)(1)
5.^�2.3(AT(2�--The sCustomer demonstrates that Tthey are financially unable
to pay for sService within the District's normal billing cycle.This includes:
If any member of the -,Customer's household is a current recipient of CaIWORKs,
CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State
Supplementary Payment Program,or California Special Supplemental Nutrition Program
for Women, Infants, and Children; or
5.07.02.30)(2) The eCustomer declares that the household's annual income is less than
200 percent of the federal_poverty level.
5.07.02.30)(3) The sCustomer is willing to enter into an alternative payment schedule
with respect to all delinquent charges.
5.07.02.3(B) 5.12.0 5.3(g) Residential wWater -,Service -,Customers under the terms of an
existing alternative payment schedule are subject to discontinuation of wWater
Sservice if one or more of the following occur:
5.07.02.3(8)(1) The sCustomer fails to comply with the terms of the alternative payment
schedule; or
5.07.02.3(8)(2) The sCustomer becomes more than sixty 601 days delinquent on a
subsequent water utility bBill while under the terms of an existing alternative payment
schedule.
5.07.02.4 5."��-015.4 Customers with Household Income Below 200% of the Federal Poverty Line
Considerations For a residential sCustomer who demonstrates household income below 200 percent of the
federal poverty line, the District shall do both of the following:
5.07.02.4(A) 5.12.0 5.4(A) Set a reconnection of service fee for reconnection during normal
operating hours at fifty dollars ($50), but not to exceed the actual cost of
reconnection if it is less. Reconnection fees shall be subject to an annual
Title 5—Customer Relations Page 1 24
Page 129 of 241
adjustment for changes in the Consumer Price Index beginning January 1,
20212027. For the reconnection of residential sService during nonoperational
hours,the reconnection of service fee shall be one hundred fifty dollars ($150),
but not to exceed the actual cost of reconnection if it is less. Reconnection fees
shall be subject to an annual adjustment for changes in the Consumer Price
Index beginning January 1, 20212027.
5.07.02.4(8) 542 0 40; Waive interest charges on delinquent bBills once every twelve
J121 months.
5.07.02.4(C) 5.12.0 5.4K A residential eCustomer shall be deemed to have a household
income below 200 percent of the federal poverty line if any member of the
household is a current recipient of CaIWORKs, CalFresh, general assistance,
Medi-Cal, Supplemental Security Income/State Supplementary Payment
Program, or California Special Supplemental Nutrition Program for Women,
Infants, and Children, or the eCustomer declares that the household's annual
income is less than 200 percent of the federal poverty level.
5.07.02.5 1 5.� 1'�-015.6 Restoring Residential Service
Reconnection of residential wWater sService shall be facilitated in accordance with District Code, Section
5..�05.07.04.
5.07.02.6 1 `•"�5-&'TLandlord and Tenant Considerations
5.^�- '�,-92-6T In circumstances where a landlord or property manager are responsible for residential
wWater sService payment, and the payment has become delinquent, the District shall make "good faith
effort"to notify the resident(s)of the payment delinquency and intent to discontinue Sservice not less than
ten 101 days prior to wWater sService shut-off.
5.07.02.6(A) 5.12.015.7 Prior to discontinuation of wWater sService for non-payment,the
District shall provide a qualifying tenant/renter the option to establish a new
account for wWater sService without being required to pay any amount which
may be due on the delinquent account. The new wWater sService account
holder shall not be responsible for the previously delinquent account balances.
Qualifying tenants/renters must agree to the terms and conditions of Sservice
and provide documentation demonstrating proof of residency and a current
lease/rental agreement in good standing.
5.07.02.7 1 5.1'�8-Reporting District staff shall report the number of annual discontinuations of
residential sService for inability to pay on the District's Internet Web site and to the Board.The
Board shall post on its Internet Web site the information reported.
5.07.02.8 1 5."� -015.TReconnection Fees (TBD) Reconnection of wWater sService shall be
administered in accordance with District Code 5.12.050.
5.07.02.9 1 5."�0 Appeals Action taken under District Code Chapter 6.70 may be appealed in
writing by the wWater ,+Service account holder. Written appeals must be addressed to
the District's General Manager and received no later than seven days following receipt of
the discontinuation of service notice to avoid wWater &Service shut-offs. The residential
wWater sService in question shall remain in service until the District renders a decision.
Title 5—Customer Relations Page 1 25
Page 130 of 241
5.07.02.10 1 5.1'�1 Applicability This sSection does not apply to the termination of a service
connection due to an unauthorized action of a eCustomer or other non-compliance with District
Code.
5.07.02.111 5.1'�2 Policy and Notices - This sSection and all written notices required under this
sSection shall be provided in English Spanish, Chinese,Tagalog,Vietnamese, and Korean.
5.07.02.12 1 5.1'�3 Posting on Website - This sSection shall be posted on the District's Internet
Web-site.
5.07.02.13 5.'�0 Customer's Request for Disconnection of Service-Electric and/or Water
5.07.02.14 5."�TThe District shall permit a physical disconnection from the eElectric sSystem
when necessary (1) to permit the eCustomer to perform repairs, modifications or &Service
upgrades on the eCustomer premises or (2) when the eCustomer wishes power to remain off
for an extended period.
5.07.02.15 1 5."�2 The District shall permit a physical water disconnection (shut off at the water
box) on a temporary basis when necessary (1) to permit the eCustomer to perform repairs,
modifications or Sservice upgrades on the eCustomer premises or (2) when the eCustomer
premises is not equipped with an appropriate shut-off valve and physical disconnection is
necessary to avoid frozen water pipes. A physical disconnect shall not be permitted for any
other reason.
Customers may arrange for disconnection of Sservice by giving advance notice to the District.
Customers will not be billed for eElectric sService while disconnected.
5.07.03 5.'�9-Disconnection of Electric and/or Water Service by the
District
5.07.03.11 5.� 1'�.040.1 With Notice the District may disconnect Eelectric or Wwater Sservice for any
one or more of the reasons contained in this-R+le Section. Except as otherwise specifically
provided here, Public Utilities Code Sections 16481, 16481.1, 16482, 16482.1,and 16483,and
any subsequent amendments thereto, shall apply regarding any disconnect of Sservice. Except
for a disconnect qualifying under Section 5.'� .040.25.07.03.2(E), water billings will continue.
5.07.03.1(A) 542.0410 (A Non-payment of bBills - Me District may disconnect or refuse
service if a eCustomer has not paid 4is-their bill for Eelectric or Wwater Sservice
rendered, reconnection charges,and/or cash deposit as required bythe District.
Refer to Section �.'�.5.07.01.7 Termination for Non-Payment.
5.07.03.1(A)(1) 5.1 2,nnn 4(A) Default on aAmortization or pPayment aAgreements -
Me District may disconnect eElectric or wWater sService if a eCustomer has failed to
meet the terms of said agreement.
c n A n 3 9(9) c �� 0 4 0 103-)
��5.07.03.1(A)(2) Negligent or wasteful use of water, as
determined by the District.
�.^'�-�-Q3.1(Q5.07.03.1(A)(3) 5 2.040 4G Where a eCustomer receives eElectric
and/or wWater sService at more than one location and the bBill or charges for sService
at any one location is not paid prior to delinquency, eElectric and/or wWater sService
at all locations may be disconnected.
Title 5-Customer Relations Page 1 26
Page 131 of 241
c m n3 /nl �2 nnn /n1
0,5.07.03.1(A)(4) Failure to provide documents or payment as
requested by a Notice to Comply. Requested items may include, but are not limited to,
service applications, signed payment agreement and payment by cash or money order
for an item returned by the bank.
5.07.03.2 I `.�=Without Notice
5.^-�2 i A c-Customer's eElectric or wWater sService may be disconnected by the District without
notice where:
5.07.03.2(A) 5.12.040.2(A) Unsafe/hazardous condition or illegal apparatus - Me District
may disconnect eElectric and/or wWater sService without notice or refuse
service if any part of c-Customer's wiring, piping or equipment or use thereof is
either unsafe or in violation of law, until such apparatus is placed in a safe
condition or the violation remedied. Water billings will continue regardless of
the reason for disconnect.
5.07.03.2(8) 542.040.2(9) Service detrimental or dangerous - tThe District may disconnect
without notice or refuse service if in the District's judgment, the operation of
the c-Customer's equipment is or will be detrimental or dangerous to 4+sf their
own sService or sService of other c-Customers.
5.07-.03.2() 5.12�40.2(C) Fraud - Me District may disconnect sService without notice or
refuse service, if the c-Customer's actions or the condition of#their premises
is such as to indicate intent to defraud the District.
5.07.03.2(C)
5.07.03.2(D) 5.12.040 2In) Cross Connection - Tthe District finds a dangerous unprotected
cross-connection between the District's water supply and any unapproved
source of water.
5.07.03.2(E) 542.040.2(E)Anactive and foreclosed accounts — In the event all three of the
conditions stated in S.'�.z5.07.03.2(E)(1) through
5.'�z5.07.03.2(E)(3) exist for a sCustomer account, Sservice may be
disconnected and all future billings, including water, may discontinue. The
District may discontinue billing upon becoming aware of those three conditions,
however, it is the c-Customer's responsibility to notify the District and provide
sufficient evidence. Bills will not be adjusted retroactively and no refunds will
be issued. A reconnect fee equivalent to time and materials may be charged at
the time of reconnection pursuant to the Miscellaneous Fee Schedule.
5.07.03.2(E)(1) 542.040.2(E) ` The c-Customer's Sservice location is in the process of
foreclosure,as evidenced by county records of a notice of default or notice of a trustee's
sale.
5.07.03.2(E)(2) 542.040.2(E`I"The Sservice location is vacant and unoccupied.
5.07.03.2(E)(3) 542.040.2(E)(31 No electric and water use was recorded during the most
recent billing period.
5.07.03.2(F) 5.12.040.2(F) Failure to comply with the District's rules - tThe District may
disconnect or refuse Sservice if the eCustomer does not comply with the District
Title 5—Customer Relations Page 127
Page 132 of 241
rules, regulations, and/or cedes Code for receiving eElectric and/or Wwater
Sservice.
5.07.03.2(G) 5.12.040.2K Abandoned building or residence - tThe District may disconnect
or refuse Sservice to any building with the appearance of being abandoned (i.e.,
a look of being deserted, windows broken, doors in disrepair, or the general
appearance of not being lived in, etc.). Such disconnect will remain in effect
until all conditions are met and fees are paid regarding a new Sservice, and the
Sservice is inspected and approved by the proper building authorities.
5.07.03.2(H) 542.0410.2� Condemned building or residence -tThe District may disconnect
or refuse Sservice to any building that has been condemned by the proper state,
county, or local governmental authorities. Such disconnection will remain in
effect until all conditions are met and fees are paid regarding a new Sservice,
and the Sservice is inspected and approved by the proper building authorities.
5.07.03.3 1 5.1'�Tln those instances where the District disconnects eElectric or wWater sService
to any eCustomer without notice,the District shall notify the eCustomer of the reasonisl for the
disconnection of Sservice and the corrective action to be taken by eCustomer before Sservice
can be reconnected.
5.07.04 r.'�QReconnection of Electric and/or Water Service
5.07.04.11 5.1'�Tln those instances where the Sservice to a eCustomer has been disconnected,
with or without notice, Sservice shall not be reconnected until such time as the ECustomer has
taken any necessary corrective action, as determined by the District, and paid all -bBills and
charges due the District, in addition to reconnection charges as established in the current
Miscellaneous Fee Schedule,Appendix C.
5.07.04.1(A) 5.12.050 (A) Accounts that have been disconnected for non-payment of past
due balances, failure to meet the terms of a payment agreement or failure to
meet the terms of a Notice to Comply will not be eligible for reconnect on
weekends, holidays or after 4:00 p.m. on regular business days. Arrangements
to reconnect must be made through the business office during regular business
hours. Reconnection for accounts paid after 4:00 p.m. will be processed on the
next business day. This does not include Prepaid Service customers.
5.07.04.1(8) 542.0504(13) Prepaid Service eCustomers may recharge their accounts by
making a payment at any time pursuant to District process.
5.07.04.1(C) 5.12.050.1(C)Where District personnel must reconnect on site, upon reconnect
of the electric meter the main breaker will be left in the off position. It is the
eCustomer's responsibility to move the main breaker to the on position.
5.07.04.2 1 5.1'� -050.2 Customers or their aAgents may request reconnection of eElectric and/or
Wwater Sservices for a maximum 48-hour period in order to conduct inspections on a
residence/business for sale. This temporary reconnection shall require a minimum deposit as
prescribed in Chapter 5.02. New Account fees as established in the Miscellaneous Fees
Schedule Appendix C shall also apply. Customers with balances owing shall also be required to
pay the entire balance owing prior to reconnect.
Title 5—Customer Relations Page 1 28
Page 133 of 241
5.07.04.3 1 5."�TWithin fives years, same size Sservice-- If Sservice of the same size is re-
established within fives years of the date of disconnect, the eCustomer shall make normal
application for Sservice as per Title 6.04 and/or Title 7.12 and pay reconnect fees based on the
Miscellaneous Fee Schedule Appendix C, provided the Sservice has not been damaged. If the
Sservice has been damaged, the ECustomer will be billed the actual cost to reconnect sService.
5.07.04.41 5."�4 Within five (5) years, upgrade of sService=: If sService is re-established within
five (5)years of the date of disconnect and the eCustomer requests an upgrade of the sService,
the eCustomer shall make normal application for Sservice as per Title 6.04 and/or Title 7.12.
Customer shall pay reconnect fees based on the Miscellaneous Fee Schedule Appendix C,
provided the Sservice has not been damaged. If the service has been damaged,the eCustomer
will be billed the actual cost to reconnect sService. Additional connection fees may apply.
Facilities fees shall be charged for an increase in size of the new sService when compared to
the previous sService.
5.07.04.5 1 5 12 050 TAfter fives years: - If sService is re-established after fives years from the
date of disconnect, the eCustomer shall make normal application for sService as per Chapter
6.04 and/or Title 7.12. Customer shall be responsible for payment of current connection and
facilities fees. No credit will be given for previous facilities fees paid. The General Manager is
authorized to credit connection fees for existing and operational facilities.
5.07.04.61 5.1'� -050.6-If conditions require the use of a backhoe or other equipment to effect the
disconnect and/or reconnect, the eCustomer shall be required to pay the actual charges,
including labor, material, equipment,and applicable overheads in lieu of the customary fee set
forth in the Miscellaneous Fee Schedule Appendix C.
5.07.04.7 1 5.1'�rShould a eCustomer decide to abandon the wWater sService to a vacant parcel
or to a parcel where the residence/building has been demolished, the eCustomer shall sign a
statement indicating his decision and agreeing that, should he or a new owner/developer
decide to reinstate the wWater sService, he will be subject to paying any and all connection
and facilities fees in place at the time of reinstatement. These accounts will be treated as new
construction with no credits toward their prior fees. Where the wWater Sservice has been
abandoned, the parcel will be assessed a water standby charge until a new Sservice is
established with the District.
5.07.05 r.'�0Customer's Responsibility when Electric and/or Water
Service is Disconnected
5.07.05.11 In the event a Ceustomer's Eelectric and/or Wwater Sservice is disconnected as a result of
voluntary termination, termination for failure to pay bills, or any other reasons stated in
Sections 5.'�15.07.03.1 or 5.12.040.25.07.03.2, it shall be the c-Customer's responsibility
to take necessary precautions against any and all damage to the eCustomer's pipes, fixtures,
and appliances which could result from such termination. The District shall not be liable for any
such damage.
Title 5—Customer Relations Page 1 29
Page 134 of 241
CHAPTER 546
r �
5.08 DISPUTES
Seeti
546440 Disputed -Ril's— �i �r, r W ate
5.16030 Appeal
5.08.01 5.'�9-Disputed Bills — Electric or Water
5.08.01.11 9.16.010.1�- A sCustomer may request an investigation of 4i-s-their bBill or request an
extension of the payment period of a bill asserted to be beyond the means of the customer to
pay in full during the normal period for payment. The request shall be reviewed by a manager
of the District. Billing disputes exclude routine questions about consumption or payment
agreements.
5.08.01.2 1 5.'6� -010.2 After notification that a dispute exists, the District shall make an appropriate
investigation and shall report the result to the eCustomer within ten 101 working days. The
review shall include consideration of whether the eCustomer should be permitted to amortize
the unpaid balance of#+s-their account over a reasonable period of time not to exceed twenty-
four 241 months. No termination of Sservice shall be effected for any sCustomer complying
with an amortization agreement, if the eCustomer also keeps the account current as charges
accrue in each subsequent billing period.
If the eCustomer does not comply with the amortization agreement, it will be considered non-
payment and the District will immediately issue a Final Termination of Service Notice to the
eCustomer and proceed with termination according to Section 5.'�.5.07.01.7(A)through
(I) above.
No termination of Sservice shall occur as a result of non-payment during a pending investigation
of a eCustomer dispute or complaint.
5.08.02 �.'�4-AppeaIs
5.08.02.1 1 Any Applicant or Customer who is dissatisfied with any determination made under this
Section may, at any time within thirty (30) days after such determination is made, appeal by
giving written notice to the General Manager, setting forth the matter upon which the appeal
is sought. Upon receipt of the appeal, the General Manager shall review the appeal, conduct
an investigation, and issue a written recommendation. If the Applicant or Customer does not
agree with the General Manager's recommendation, the appeal shall be forwarded to the
Board of Directors for consideration.
und-eir these rulesthis Serft*29, may at aRy time within jbi.Ely(301 days after such determinatieR
thp- F_)is#r6r_#Setting ferth the matter upon which appeal is seught.
5.08.02.2 1 5.'6� -030.2 The General Manager shall then ce.ndurft estigatien develop a staff
report on the disputed matter.
Title 5—Customer Relations Page 1 30
Page 135 of 241
5.08.02.3 1 5.16.0�TAt the next regular Board meeting, the General Manager shall agendize an
action item concerning th- the appeal and the results of the investigation. The Board may hear
the appeal in open session and may deliberate in closed session. The Board shall make a
determination of the appeal within forty-five (45) days of the duFing the Board meeting at
which the appeal was agendized and considered and issue its determination verbally or in
writing, and its determination shall be final and conclusive.
5.08.02.4 1 5.16.030.4 Pending a decision pursuant to an appeal under this rule, regarding any dispute
concerning amounts for charges, the c-Customer+making such appeal shall pay the full
amount of the charges which shall be deemed paid under protest. Any charge or amount, or
portion thereof, previously paid under protest will be refunded if the Board of Directors
determines that the charge was wrongfully made.
5-08.92.5 5.16.030.5-A copy of the above investigation and appeal procedures is available at the
Customer Services counter or on the District's website.
Title 5-Customer Relations Page 1 31
Page 136 of 241
CHAPTER 5 4n
5.09 ELECTRIC FEES AND CHARGES
5.2-0419 CeTest+e„-Fees T-emperaFy Serviee
5.20.020 Ce n n est+e n Fees ReFrn a n e n t ServmEe
5.20.030 Eennest+en Fees ReFinanent ServmEe, Multiple (Single and Three Phase)
5.09.01 5.'� Connection Fees - Temporary Service
The District will provide two types of temporary Electric Sservice; one which will be removed and not
become permanent, and one which will become a permanent Sservice.
5.09.01.11 E.'^� -^Temporary Electric Sservice -The actual cost of temporary sService installation
(which will not result in a permanent eElectric sService) and subsequent removal will include
the material, labor, equipment, overhead, administrative costs, and account set-up fees. The
cost shall be the flat fee or actual cost as listed in the Electric Connection and Fee Schedule,
Appendix E. The a_Applicant will be required to pay the fee prior to the provision of sService.
5.09.01.2 1 5.'�2 Temporary service for construction purposes-The connection fee fortemporary
sService (which will result in a permanent eElectric sService) is a charge determined by the
District to establish sService to a temporary power pole for construction purposes which will
later be converted to a permanent sService. The cost shall be the flat fee or actual cost as listed
in the Electric Connection and Fee Schedule, Appendix E. This fee includes, but is not limited
to,the cost of material, labor, equipment,overhead, meter,transformer, overhead conductor,
permanent overhead/underground connection transfer, administrative costs,and account set-
up fees. See Chapter 7.20.010 for further detail.
5.09.02 r.'�0Connection Fees - Permanent Service
The connection fee is a charge determined by the District to establish a new sService. It includes, but is not
limited to,the costs of material, labor, equipment,overhead, administrative costs,and account set-up fees
to provide the Sservice conductor and cable, metering, a proportionate share of the transformer costs, and
the account set-up costs.The cost shall be the flat fee or actual cost as listed in the Electric Connection and
Fee Schedule,Appendix E.
5.09.03 9.'�0Connection Fees - Permanent Service, Multiple (Single and
Three Phase)
In the event that a Sservice requires multiple metering, the original sService will be governed by the
connection fees for a permanent sService. Subsequent connections made from the same Sservice drop will
be subject to the metering and account set-up costs in addition to the facilities fees if applicable.
5.09.04 %.'�0Service Upgrades and Relocations
Title 5—Customer Relations Page 1 32
Page 137 of 241
Any c-Customer requesting work for#their sole convenience that is to be performed by the District, will
be charged the actual cost of the service performed including material, labor, equipment, overhead,
administrative costs,and any appropriate facilities fees unless a flat fee has been established to provide the
service (see Appendix E- Electric Connection & Fee Schedule).
5.09.05 r. 20 060-Expiration of Fees
Electric connection fees paid shall be effective for a period of twos years from the date of application.
Applicant shall be subject to payment of increased connection fees if the connection has not been made
within two years of the date of application.
Title 5—Customer Relations Page 1 33
Page 138 of 241
CHAPTER E 4n
5.10 ELECTRIC RATES -
5z4.020 Ce m m e Fe m a l E l est.r+c�te S I I (15
5.24.030 CernRgersial €lestris Rate Schedules Medium (20) and i -Fge (2-E
5 24 Ann MiSGE.,n-,R,Pus S r
Electric Rates Determination of the applicable rate is at the sole discretion of the District and is based on
the following sections in this chapter. Electric rates are set by ordinance by the bBoard of dDirectors.
5.10.01 5,24,nl n n. mp-r.tic Residential Electric Rates 5c ieavTcS - Permanent
(PIG) and Ne-n_Der.manent Recidentc (610)
5.10.01.1 1 Dep4eAk-Residential rates are sub-divided into Permanent and Non-Permanent schedules.
Definitions for each are as follows:
5.10.01.1(A) A Permanent resident is defined as a eCustomer (or c-Customers) who occupy
the sService location on a full-time basis.
5.10.01.1(8) A Non-Permanent resident is defined as a eCustomer (or eCustomers) who
occupy the sService location on a part-time basis. Any sService location that
does not qualify for permanent status will be classified as non-permanent.
,.,
c st. rners whe . y their he-Imles; e-In a f--II_time h-,siS
5.15.0-1.5 1 5.24.019.5 Determination of the applicable rate is at the sole discretion of the District.
Customers requesting the permanent resident rate will be required to provide sufficient
evidence documenting that they are a full-time resident of the District.
5.10.01.2 1
5.10.01.3 I `.'^� -04-0-.�lt is the c-Customer's responsibility to notify the District and provide sufficient
evidence documenting that they are a permanent resident per Section `.'� 24.010.35.10.01.1(A).
The effective date of the change in rate from non-permanent to permanent will be the date the
c-Customer provides sufficient evidence that f}e-Fs-they are a permanent resident. No refunds
will be issued.
5.24.010.1 Eleetrie rates -, Sheyuf , ir, Appendix /= El.,ctrir. R.,tail Rats - Permanent (P1n) -,R
Tccu is iacco a� olio avii ii rcppc��avc v, �iccu is icc ca�i Rates
Title 5—Customer Relations Page 1 34
Page 139 of 241
Non Permanent (Sig) shall be charged te all demeStk (Fesodentual) All residential
rates are detailed within Appendix G in their respective schedules.
5.10.01.41
5.10.01.6 1 5i4.0182-An energy surcharge shall continue to be added to each bill as required by
California law.
5.10.01.5 1
-9 ^�45.10.01.6 1 The terms 'On-Peak', "Mid-Peak", and "Off-Peak" are used in Time-of-Use
rates (see Appendix G) to denote discrete periods of time for which the cost of volumetric
energy or measured electric demand may be valued differently.
5.10.02 5,22n n2n r,,. ...,e..,.:-aiNOn-geme&tiGResidential Electric
RatesSc-le�la;e Small (15)
5.10.02.1 1 Non- ieresidential rates are sub-divided according to eCustomer peak dDemand as
detailed within each of the specific rates within Appendix G.
5.10.02.2 1 Peak dDemand is defined as the highest observed 15-minute electricity demand (in units
of kilowatts) measured by the District at the c-Customer's electric meter(s) within a billing
period. If, at the discretion of the District, the c-Customer's usage is intermittent or highly
fluctuating,then a shorter time interval may be used.
5.10.02.3 1 Determination of c-Customer -pPeak dDemand and the applicable rate is at the sole
discretion of the District.
5.. .
Rates(15) shall be charged te All ce-M.Mercial cu-Ste.m.e.rs;.vith @ Me_.Athly demand ef less than 50
5.10.02.2 1 5.24002ATAn energy surcharge shall continue to be added to each bBill as required by
California law.
%.1UA-45 24,0030 Ce.m.m.erc+ar€lectric Rate Schedules 54peda (20) and Large (25)
5,40.0-2.1 m 5.24.030.1 This policy shall be applicable to ee.m..m.ereial servil- --At,; w0thmn th
District including pewer and lighting taken at ene peint ef delivery;.A.fmth 50- kilevvatts or mere ef
dv
du
F ght te specify the veltage and phase of service supplied , nder this sche le.
r.�- 4T5.10.02.4 1 5,24 n n nn r fit, +
i v �TeaseT �e+�a,T�rri: i-rc"-"a.`TaTca���ir'cr'cc.`�
Title 5—Customer Relations Page 1 35
Page 140 of 241
5.10.02.5 I `.24.^�TBilling dDemand shall be the current period's highest measured dDemand.
5.10.02.6 1 The terms 'On-Peak', "Mid-Peak", and "Off-Peak" are used in Time-of-Use rates (see
Appendix G) to denote discrete periods of time for which the cost of volumetric energy or
measured electric demand may be valued differently.
`.'�- ^�T5.10.02.7 I `.'^� -030-.rTerms of Sservice-Service under this schedule is subject to the
District's rules, regulations,and eades Code for receiving eElectric sService.
a10:045.10.03 -a 24 040-Miscellaneous Services
Fees and charges for miscellaneous services performed by the District are defined in the most recent
Miscellaneous Fee Schedule Appendix C.
&40—." &.44-.990„B}st _Own d Plug in Clei+tric VehiGle (PEV) Pulal*e Arcrecc
GhaF g Ct••ftiG_R Cv,el_1 leer Ratee
n
i
Public Access ChaFgi g Statien.
Title 5—Customer Relations Page 1 36
Page 141 of 241
CHAPTER 54-6
5.11 ELECTRIC AND WATER FACILITIES FEES
SeetieRS�
5.11.01 5.'�0-1-0-Facilities Fees
5.11.01.11 5.'� -010.1 Legislative Findings
5.11.01.1(A) 9.26.9io.i The District must expand its wWater and eElectric (Facilities in
order to maintain current standards of public health if new development is to
be accommodated without decreasing current standards of public health.
5.11.01.1(8) 5.26.0 0 (Q) The imposition of facilities fees is one of the preferred methods
of ensuring that development bears a proportionate share of the cost of
wWater and eElectric fFacilities necessary to accommodate such development.
This must be done in order to promote and protect t#e-public health, safety,
and welfare.
5.11.01.1(C) 5.26.0 0 (C)Connecting to the District wWater and/or eElectric sSystemLsl will
create a need for the construction, equipping,or expansion of wWater ands
eElectric fFacilities.
5.11.01.1(D) 5.26.0104(^` The fees established by Section 5.'�T5.11.01.5 are derived
from, are based upon and do not exceed the costs of providing additional
wWater and eElectric fFacilities necessitated by the connection to the District's
wWater and eElectric sSystems.
5.11.01.1(E) 5.'-01Q.' he YoreFt Rtitl 4 District's "Water System Master Plan" sets
forth a reasonable method and analysis for the determination of the impact of
new development on the need for and costs for additional wWater fFacilities
within the District.
5.11.01.1(F) 5.26.0104(F` The FePGFt ^^titled District's "Electric System Master Plan" sets
forth a reasonable method and analysis for the determination of the impact of
new development on the need for and costs for additional eElectric fFacilities
within the District.
5.11.01.2 1 5.'6� -010.2 Short Title, Authority and Applicability
5.11.01.2(A) 5.26.010.2 The adeptingDistrict ordinance that adopted water and electric
facilities fees(Ordinance No.8903),as it may be updated or amended from time
to time, shall be known and may be cited as the "Truckee Donner Public Utility
District Water and Electric Facilities Fee Ordinance. ("Facilities Fees
Ordinance").
5.11.01.2(8) 5.26.910.2 The Board of Directors of the District adopted the Facilities Fee
e0rdinance pursuant to the Public Utility District Act within the Public Utilities
Code of the State of California.
Title 5—Customer Relations Page 1 37
Page 142 of 241
5.11.01.2(C) 5.26.010 2 The rules eneluded here"'—provisions of this Code and contained
in Appendix F, Electric Facilities Fees, which were adopted by ordinance shall
apply within the boundaries of the District to parcels served by the District
wWater and/or eElectric sSystems.
5.11.01.3 1 9.'6� -010.Tlntents and Purposes
5.11.01.3(A) 5.264 0 3(A) These rules The provisions of this Code are intended to assist in
the implementation of the District's Water System and Electric System Master
Plans.
5.11.01.3(8) 5.26.0 0.3(B)The purpose ofdes the provisions of this Code is to assure
that new development bears a proportionate share of the cost of capital
expenditures necessary to provide wWater and eElectric fFacilities within the
District's service area.
5.11.01.4 1 5.'6� -010.6Imposition of Water and Electric Facilities Fees
5.11.01.4(A) 5.26.010.6( When computing a fee pursuant to this sCode, the District shall
prepare and retain a written memorandum containing the following
information:
Identify the purpose of the fee.
Identify the use of the fee. If the use is financing public facilities,the facilities shall be
identified.The identification may, but need not, be made by reference to the Water
System Maser Plan, Electric System Master Plan,a capital improvement plan, may be
made in applicable general or specific plan requirements, or may be mad ^ other
public documents that identify the public facilities for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type
of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee
and the cost of the public facility or portion of the public facility attributable to the
development on which the fee is imposed.
5.11.01.4(8) S.26.010.6(R` Any person who, after the effective date of this sCode, seeks to
connect to the District's wWater sSystem is hereby required to pay a water
facilities fee in the manner and amount set forth in this sCode.
5.11.01.4(C) 5.26.010.6(r` Any person who, after the effective date of this sCode, seeks to
connect to the District's eElectric-,System is hereby required to pay an electric
facilities fee in the manner and amount set forth in this sCode.
5.11.01.5 1 5.'6� -010.TComputation of the Amount of Water and Electric Facilities Fees
5.11.01.5(A) 5.26.010.7( When computing a fee pursuant to this sCode, the District shall
prepare and retain a written memorandum containing the following
information:
Identify the purpose of the fee.
Title 5—Customer Relations Page 1 38
Page 143 of 241
Identify the use of the fee. If the use is financing public facilities, the facilities shall
be identified. The identification may, but need not, be made by reference to the
Water System Maser Plan, Electric System Master Plan, a capital improvement plan,
may be n9ad applicable general or specific plan requirements, or may be Fnade i^
other public documents that identify the public facilities for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type
of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee
and the cost of the public facility or portion of the public facility attributable to the
development on which the fee is imposed.
5.11.01.5(8) 5.26.Q'C).7(B) At the option of the aApplicant, the amount of the water and/or
electric facilities fee may be determined by the District's facilities fee schedules
in effect at the time of application.
5.11.01.5(C) 5.26.Q!n 7(C) In the case of change of use, redevelopment, or expansion or
modification of an existing use which requires a new, replacement,or additional
connection to the District's wwater -,System, the facilities fee shall be based
upon the net increase in the size of the meter for the new connection over the
size of the meter for the previous connection.
5.11.01.5(D) the case of change of use, redevelopment, or expansion or
modification of an existing use which requires a new, replacement or additional
connection to the District's eElectric -,System, the facilities fee shall be based
upon the net increase in the amperage and voltage of the electrical panel for
the new connection over the amperage and voltage of the previous electrical
panel.
5.11.01.61 5.� '6�-010.8 Payment of Fee
5.11.01.6(A) 5.26.010.8(A) The aApplicant shall pay the water and electric facilities fee
required by this-,Code to the ""a^a^�District at the time of application
for connection to the District's wWater and/or eElectric&System.
5.11.01.6(8) funds collected shall be properly identified by and promptly
transferred for deposit in the appropriate Water and Electric Facilities Fee
Restricted Fund to be held in separate accounts as determined in Section
5.'6� -010.105.11.01.8 of this eCode and used solely for the purposes specified in
this eCode.
5.11.01.7 1 5.'6� -010.TWater and Electric Facilities Fees Restricted Funds Established
5.11.01.7(A) 5.26.010.9(A` There are hereby established two (2) separate Facilities Fee
Restricted Funds:(1)the Water Facilities Fee Restricted Fund and (2)the Electric
Facilities Fee Restricted Fund.
5.11.01.7(8) 5.26.010.9(13) Funds withdrawn from these accounts must be used in
accordance with the provisions of Section 5.'6� -010.105.11.01.8 of this eCode.
Title 5—Customer Relations Page 1 39
Page 144 of 241
5.11.01.8 1 5.� '6�-010.10 Use of Funds
5.11.01.8(A) 9.26.01040k4Funds collected from water and electric facilities fees shall be
used solely for the purpose of acquiring, equipping, and/or making capital
improvements to wWater and/or eElectric facilities under the jurisdiction of the
District and shall not be used for maintenance or operations.
5.11.01.8(8) 5.26.010.10(13 0(13 Funds from the Water Facilities Fee Restricted Fund may only be
used for wWater fFacilities purposes and funds from the Electric Facilities Fee
Restricted Fund may only be used for eElectric fFacilities purposes. Funds shall
be expended in the order in which they are collected.
5.11.01.8(C) 5.26.010 1n(r) In the event that bonds or similar debt instruments are issued
for advanced provision of capital facilities for which water and electric facilities
fees may be expended, facilities fees may be used to pay debt service on such
bonds or similar debt instruments to the extent that the facilities provided are
of the type described in Sections 5.'6�05.11.01.8(A) and (B) A and
above.}
5.11.01.8(D) 5.26.010 00) At least once every two (2) years, the General Manager shall
present to the Board of Directors a proposed capital improvement program for
wWater and eElectric fFacilities,assigning funds, including any accrued interest,
from the Water and Electric Facilities Fee Restricted Funds to specific wWater
and/or eElectricfFacilities improvement projects and related expenses. Monies,
including any accrued interest, not assigned in any fiscal period shall be retained
in the same Water and Electric Facilities Fee Restricted Funds until the next
fiscal period except as provided by the refund provisions of this C-Code.
5.11.01.8(E) 5.26.01040E Funds may be used to provide refunds as described in Section
5.26.010.11-5.11.01.9.
5.11.01.8(F) 5.26.01010�F Funds may be used to rebate developer costs for providing
wWater and/or eElectric eap#&14Eacilities in excess of the capacity required to
the individual developer making the provision.Any rebates must be pursuant to
a refunding agreement between the developer and the District after the
effective date of this eCode. Prior refunding agreements may be re-negotiated
in order to bring such agreements into accord with the provisions of this c-Code.
5.11.01.9 1 5.'6�1 Refund or Encumbrance of Fees Paid
5.11.01.9(A) 5.26.010 41 A Any funds not expended or encumbered by the end of the
calendar quarter immediately following five (5) years from the date the water
and/or electric facilities fee was paid shall, upon application of the then current
landowner, be returned to such landowner, provided that the landowner
submits an application for a refund to the District within one hundred eighty
(180) days of the expiration of the five (5)year period.
5.11.01.9(8) 5.26.0'n.1(B) The District may, however, encumber funds prior to the end of
the calendar quarter immediately following five (5) years from the date the
water and/or electric facilities fee was paid. The District may make
determinations that, in the interest of proper system expansion, and in order
Title 5—Customer Relations Page 1 40
Page 145 of 241
not to replicate facilities,funds may be held in excess of five(5)years.Once said
determinations are made, the District shall thereafter review said
determinations on an annual basis.
5.11.01.10 1 5.'6� -010.12 Exemptions and Credits
5.26.010.12 " The following shall be exempted from payment of the facilities fee:
Alterations or expansion of an existing building where no additional or larger water
connections are requested and where the use is not changed.
Alterations or expansion of an existing building where no additional or greater
capacity electrical panels are requested and where the use is not changed.
The replacement of a building or structure with a new building or structure of the
same size and use where no additional or larger water connections are requested
and where the use is not changed.
The replacement of a building or structure with a new building or structure of the
same size and use where no additional or greater capacity electrical panels are
requested and where the use is not changed.
Any claim of exemption must be made no later than the time of application for connection to the District's
wWater and/or eElectric,System.While it is inherently the applicant's responsibility to claim an exemption,
the District will make every effort to notify the aApplicant if 4e4s-they are subject to an exemption.
5.11.01.111 5.26� -010.13 Review
5.11.01.11(A) 5.26.010.1 The fees contained in Section 5.26.010.75.11.01.5 shall be
reviewed by the Board of Directors every budget cycle and after the completion
of a master plan (Fef 3.01.01.44.
5.11.01.12 1 5.26� ^� '�TEnforcement Provision
5.11.01.12(A) 5.26_010_ 4� The District shall have the power to sue in civil court to enforce
the provisions of this eCode.
5.11.01.13 �.'� M 010 15 Severability
5.11.01.13(A) s 26 010 15k If any section, phrase, sentence or portion of this ,Code is for
any reason held invalid or unconstitutional by any court of competent
jurisdiction, such portion shall be deemed a separate, distinct and independent
provision and such holding shall not affect the validity of the remaining portions
thereof.
5.11.01.14 1 5.26��-010.16 Conflict
5.11.01.14(A) 5.26.010.1&( In the event of any conflict between this ,Code and state law,
including Government Code Sections 66000-66009, state law shall control.
5.11.01.15 1 5.� '6�-010.17 Effective Date
5.11.01.15(A) 5.26.010.14A) This ,code became effective on December 6, 1989 and was
amended on March 4, 2026[onseFt dates of ,,dfflent 4
5.11.01.16 1 `•'�&-Expiration of Fees=
5.11.01.16(A) Facilities Fees paid will be effective for a period of fives years from the date
Title 5—Customer Relations Page 141
Page 146 of 241
of application. Applicant may be subject to payment of increased fees if the
connection has not been made within the specified time period.
Title S—Customer Relations Page 1 42
Page 147 of 241
5.12 ELECTRIC SYSTEM IMPACT STUDY
C 11 f11 1G I-
�T
5.12.01 Applications for new electric utility service projects with an
aggregate connected load (kW) in excess of 1,000kW may be subject to the
requirements of entering into a development agreement with the District
and an additional non-refundable deposit for the purposes of conducting a
system impact study. Deposit amounts will be based upon estimated
engineering and consulting costs associated with conducting the system
impact study.
Title 5—Customer Relations Page 43
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CHAPTER E 49
9445.13 WATER FEES AND CHARGES
5.28.020 missell.aneeus Service Fees
5z$.030 ExpiFati p of Pees
C 1�s1 2 03 5.13.01 r.'�00Connection, Tapping and Facilities Fees
All aApplicants for wWatersService are subject to three charges when applicable:-ULa connection feeL U27
tapping fee ands a facilities fee, in accordance with the current Water Connection and Facilities Fee
90rdinances as o�+^"mod adopted by the Board of Directors.
E.'�1.145.13.01.1 I `.'4�TConnection Fee - The connection fee is a charge made by the
District to establish a new Sservice. It includes, but is not limited to,the costs of material, labor,
equipment, overhead, administrative costs,and account set-up fees.
E.'�- '�T5.13.01.2 I E.�—'4-^�=Tapping Fee__:-The tapping fee is a charge made by the District
based upon the actual costs including material, labor,equipment,overhead,and administrative
costs to provide an aApplicant's Sservice lateral pipe and connect it to the District's water
mains.
E.'�T5.13.01.3 I 5.'4� -010.TFacilities Fee-The facilities fee is a charge made by the District
to cover the aApplicant's pro rata share of the cost of the existing supply facilities and any
expansions or additions thereof which are required to serve the aApplicant.The cost of future
source and storage facilities shall be included in the facilities fee in order to maintain an
equitable distribution of benefits received between present and future Sservice connections.
E.'�- . .13.01.4 I 5.'�D Miscellaneous Service Fees -Any c-Customer requesting work for
4+s-their sole convenience to be performed by the District,will be charged the actual cost of the
service performed, including material, labor, equipment, overhead, administrative costs, and
any appropriate facilities fees unless a flat fee has been established to provide the Sservice(see
—Appendix H -Water Connection & Fee Schedule).
5.13.01.5 1 5.'�0Expiration of Fees-Water Connection Fees paid will be effective for a period of
two (2) years from the date of applicAime44po ment. Applicant may be subject to payment of
increased fees if the connection has not been made within the specified time period.
Title 5—Customer Relations Page 1 44
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5.14 WATER RATES
Title 5—Customer Relations Page 1 45
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&.4-3 CHAPTER 5.271A/ATCD DATCCCectionc.
&44—r5.3,_2.13 113 nertrcct r_„ai
544 5.3-2.aI I Racidpnti2l W;itnr Dates,
&.445 2-132a Camrnprck;l W; ter D;;tec
5.1-7 5.3�?Q3 13 Ter�s., c3f Spmoocp
15.14.01 r, 22 01QDistrict Goal
It is the District's goal that all eCustomers are equipped with a water meter and billed volumetrically based
upon their usage. It is the District's intent to install water meters on all water services and to transition to
metered rates.
a 1� 7 025.14.02 r. 22 011 Water Rates
Determination of the applicable rate is at the sole discretion of the District and is based on the following
sections in thiser Title.
F.''T '=,—^ T5.14.02.1 I �.2'�1-Residential Water Rates
5.'"� ,02.1(A)5.14.02.1(A) 5.32.011.01(A) Metered Water Rates _ The Domestic Residential
Water Rates for single family properties, individual condominium units, and
townhouse units equipped with a meter shall consist of threes components_
��pp u,a base charge, a commodity charge- ands a pump zone charge. I,,
C 02 TB) T I Inm \A/� Rates _ he me Wa Rate Single�.1��1 5.32.011.01(B)T-�,Tet e�c��te�-� �t+s�te��
family erties lEe^P^Mi^iU^, HROtS. and tOWRhOuse HRitS RGt
equipped via+h a .via+or--hall r ist of-,fixed- rr nthly rate and the appropriate
ZeR,I P61FRPiRg GE)Sty
35.14.03 r.�0Commercial Water Rates
Commercial Water Rates for all other multiple dwelling units,trailer parks, public use, dedicated irrigation,
single family properties with meters greater than 1" in size, and other commercial establishments shall
consist of three components,- a base charge- a commodity charged and a pump zone charge.
These water rates are set by ordinance approved by the Board of Directors and can be found in Appendix J
—Water Rates.
9 17 045.14.04 r.�1Terms of Service
Service under this schedule is subject to the District's rules, regulations,and Codes for receiving water
service.
5.14.05 ra-1340 Miscellaneous Services
Title S—Customer Relations Page 1 46
Page 151 of 241
5.1795
Fees and charges for miscellaneous services performed by the District are defined in the most recent
Miscellaneous Fee Schedule Appendix C.
Title S—Customer Relations Page 1 47
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CHAPTER c 37
5485.15 PUBLIC OUTREACH POLICY
5.3:7448 Policy StateMeRt
C lar3 9 03 5.15.01 5 27 03 00Policy Statement
It is the policy of the District to promote open communication with the c-Customers of the District on issues
of importance appearing on the agenda of the Board of Directors. To further this policy, there is hereby
established a process by which the District shall initiate contact, informing the community of important
issues that are appearing before the Board of Directors. This outreach shall occur early enough to permit
thorough discussion of the issue prior to the Board taking formal action.
25.15.02 r.�-27 020Definition of Important Issues
Important issues are those that involve changes in monthly water and electric user charges, changes in the
Miscellaneous Fees Schedule, changes in connection fees, changes in facilities fees, and changes in
regulations covering new and retrofit residential and commercial construction. Changes in monthly water
and electric user charges, changes in the Miscellaneous Fees Schedule,or changes in connection fees shall
normally occur as part of the Board budget discussion prior to adoption of the budget. Changes in facility
fees shall normally occur as part of the five (5) year Water/Electric Master Plan review or when the local
General Plans are revised. Facility fee increases due to inflation, not resulting from District Master Plan or
local General Plan review, shall be discussed as part of the Board budget sessions prior to adoption of the
budget. Other issues will arise from time to time that are difficult to enumerate in this policy statement.
Such issues shall be considered as important issues falling underthe purview of this policy based on a review
by the General Manager of the circumstances involved and the persons who may be impacted by adoption
of the proposed action. Additionally,the Board of Directors may, by action at a board meeting, determine
that an issue coming before it is an important issue falling under the purview of this policy.
35.15.03 r.�0Method of Public Communication
The method of initial communication to the public will vary based on the kind of issue being discussed.
5.'��'�5.15.03.1 I E.3W-.G304—With respect to the consideration of changes of the monthly
water and electric user charges or changes in the Miscellaneous Fees Schedule Appendix C, a
notice shall be printed on the utility bill going to c-Customers of the District, posted on the
District's website and a display ad notice shall be placed in a newspaper of general circulation
in the District. These changes are generally associated with preparation and adoption of the
District's annual or semi-annual budget.
charges or facilities fees (usually asseciatP-d ;.Vith adeptieR ef the F_)is;trir_-t'S @nnual er semi
Title 5—Customer Relations Page 1 48
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`.'�3 r5.15.03.2 I `.--1 —&-30-.TWith respect to other important issues so designated by the
General Manager or the Board of Directors, the method of initial communication shall be
determined on a case by case basis.
Title 5—Customer Relations Page 1 49
Page 154 of 241
CHAPTER E 3Q
5415.16 PUBLIC INFORMATION PROGRAM
SeetieRS�
5.39440 C_ r, Fal
5 1�-19 015.16.01 G aR 010-General Information
E.' T5.16.01.1 I �.24� n =The Public Information and Strategic Affairs Manager is the
primary spokesperson for the District regarding public information.
E.'�T5.16.01.2 I 5.39.418.�The Public Information and Strategic Affairs Manager will
develop, monitor and review an annual public information program with input from the
General Manager and Board as needed.
r. IQ 025.16.02 r. 22 0200Items Covered by Program
5.'�T5.16.02.1 I `.24�TThe public information program developed by the Public
Information and Strategic Affairs Manager will cover such matters as:
5.1 .02.1 A;5.16.02.1(A) E 8,02 4/A4 The District's mission, goals, services, activities,
achievements, costs,and plans.
,.10�.1(9)5.16.02.1(8) 5.24.020 (R) Informing the community about major issues
involving the water and electric industries which may impact the eCustomers of
the District.
5.''9�- -Q2-4Q .16.02.1(C) E,24,020 1(C) Strategies for dealing effectively with the public's
need to be informed about specific and timely issues as they arise.
25.16.03 r. 22 (M) Status of Program
The Public Information and Strategic Affairs Manager will report out to the Board as needed regarding the
status of the program.
Title 5—Customer Relations Page 1 50
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5.17 PUBLIC BENEFITS PROGRAM
5.24.-" 9 39 WO Development of Annual) Public- Benefits�PFogiirn4
5.17.01 Public Benefits Programs
The District shall create and maintain cost-effective conservation programs that may include rebates,
direct-install, and/or technical assistance. The programs will be reviewed and approved by the General
Manager and the Board.
'�(� [
6/941 Qno 7n1 n_n° /6/7/1 n1 Dno 7011_16 4. 17 /4/2/111 ono 7n1/I_n7 /C/71 /1 Al
Res 2025 1Q ( 2VJ/CSf
5.39.020 r +n,-i fnr nnn---,i o--b,iicc Qnnnf4ts °.-nn.-- n
G.95.17.02 C.29 01�1 llevel�nw�ent .,f Ann�� +� D��NIi� Ronefite
PFegFamAnnual Review and Reporting
It is the policy of the District that a public benefits program be developed each year as part of the annual
operating budget and that it be submitted to the Board for review, revision and adoption and be agendized
as a separate item for discussion.
35.17.03 r.2�0Criteria for Annual Public Benefits Program
The General Manager,or#i-s-designee,shall annually prepare a draft public benefits program meeting the
following criteria:
5.'� 5.17.03.1 I &.2O.924TEach specific element of the program shall promote one or
more of the following benefits: conservation of energy; the use of renewable energy
resources; research, development or demonstration of a new electric energy technology;
and 4 assistance to low-income persons.
5.'�Ts.17.03.2 I 5.29.020.2 Additionally, the program shall be designed to benefit the
maximum number of persons, give a high priority to energy conservation, and assistance to
low-income persons.
5.'�T5.17.03.3 I 5 39-.G�TThe program shall be simple to administer and shall promote
direct contact between the District and its eCustomers.
Title 5—Customer Relations Page 1 51
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CHAPTER 5 nn
5,245.18 COMPLAINT PROCEDURE
9.410440 r��s+,,m,,,-r„ ni-,gin+ P,-„P,,,II we
5. 21 015.18.01 5. 40 010 Customer Complaint Procedure
' T5.18.01.1 I 5.^ D19.1 Complaints will be logged by the Customer Services
Department. Formal billing disputes as defined in Section `.'�=5.08.01.1 will be logged as
a complaint.
Appropriate documents; pertaining to the complaint shall be
given to the Customer Services Manager and the Customer Services Manager will distribute the
complaints to the appropriate department heads for resolution.
`.'�T5.18.01.3 I `.^�- n�^ TWhen the necessary work has been completed or the necessary
action has been taken in order to satisfy the complaint,the log will be marked with the date of
resolution and the steps taken for resolution of the complaint.
5.'�-�4T5.18.01.4 I `.40-.0449-.4-At least annually, the complaint log with a summary will be
distFibuted provided to the General Manager for review. This list will contain complaint, the
date of the complaint,the resolution, and the date it was resolved.
`.'�T5.18.01.5 I `.^�5 The following items will be treated as service requests requiring
immediate attention to be resolved and are not considered to be complaints unless the
eCustomer has repeatedly reported the problem with no resolution:
`."�A75.18.01.5(A) 5.410.010.6(A)Water Department-water leaks,water outages, bad
water, major changes in water pressure, and broken water boxes in traffic flow
(foot or vehicle).
`.'''�0;5.18.01.5(8) E40 940 c4R0 Electric Department - outages, downed wires or
poles, sparking wires, extremely low voltage, and trees across lines.
`."� 5(Q5.18.01.5(C) r,,nn Mn 61r) Any situation that could be a potential threat to
public safety.
Title 5—Customer Relations Page 1 52
Page 157 of 241
CHAPTER 5 nn
9425.19 NOTICES
5.^�D10 N e t+ce to C u steams
15.19.01 5. "�0Notice to Customers
5.22.01.1 1 5.44.019.1 Net+ee to czws-te s
5."�,A75.19.01.1 I E.nn.0404(A� Written - Notice to a eCustomer will normally be in writing
and will be delivered or mailed to the eCustomer's last known address, or to the address listed
on the aApplication.
5."�q5.19.01.2 I 5-44 118.1{13TUnwritten - In emergencies, or after appropriate
circumstances,the District shall attempt to promptly notify the eCustomers affected;and may
make such notification by any means reasonably calculated to reach the eCustomer.
5%.95.19.02 r.^�0Notice from Customers
Notice from a eCustomer to the District may be given personally by the eCustomer or 4is-their authorized
representative, either orally or in writing at the District's operating office or to an agent of the District duly
authorized to receive notices or complaints.
Title 5—Customer Relations Page 1 53
Page 158 of 241
CHAPTER 5 n4
&.245.20 PAYBACKS
ra 22 025.20.01 r.^�1Line Extension Paybacks
5.'�T5.20.01.1 I ^5. 8� ^�=Any payback in the amount of$10,000 or less is to be handled
routinely by staff upon review and approval by the department head.
5.'�T5.20.01.2 I 9.^4�-�-910.=Payback amounts above $10,000,_ ,r^ to he h@Rdled by staff
upon review and approval by the department head and the General Manager, will require the
execution of a Development Agreement.
Title 5—Customer Relations Page 1 54
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CHAPTER 5,553
9.445.21 ANNEXATION OF PROPERTY TO THE DISTRICT
SeGt i e+
15.21.01 < <�0Electric and/or Water Service
rIt is the intent of the District to serve water to all properties
within its territory and within its approved Sphere of Influence.
�.'�-=4 ^ T5.21.01.2 I S. g19rNo &Service shall be provided to property outside of the
District's territory without prior annexation approval from the appropriate Local Agency
Formation Commission (LAFCo).
5-24.^�z5.21.01.31 �.�-5 -40TException:
5.21.01.3(A) 4Single family home;
5.21.01.3(A)(1) + Not part of a larger sub-division;
5.21.01.3(A)(2) May be served with an Out of Area Service Agreement approved by the
appropriate LAFCo;
5.21.01.3(A)(3) 4Y-All associated costs will be borne by the property owner/developer;
Vv)Must be contiguous with the District's service territory or infrastructure.
5.21.01.3(B)
l
T2n�n1 nT5.21.01.4 I �5301 nnT An aApplicant for eElectric and/or wWater sService whose
property is not located in the District's efficiarterritory will be served by the District only under
the following conditions:
5.21.01.4(A) The property must be located within the District's approved Sphere of
Influence;
5.21.01.40 The property owner/developer shall agree to being annexed into the District's
territory and pay all costs to process the application through the appropriate
LAFCo;
5.21.01.4(C) The District must evaluate and find that there is sufficient capacity within the
eElectric and/or wWater sSystems to provide service;
5.21.01.4(D) The annexation shall be part of the development agreement:,-
5.21.01.4(E) If the District finds that there is not sufficient capacity in the existing systems to
provide&Service,the aApplicant must agree to construct or pay for construction
of the necessary facilities as determined by the District to provide sService;
5.21.01.4(F) The property owner shall follow all rules, procedures,and policies of the District
in construction of any facilities to establish eElectric and/or wWater sService.
,.'� 2A.aI.5.21.01.5 application for annexation initiated under the terms of this
Code shall be approved by the Board of Directors. District staff shall provide a report to
the Board containing the following:
Title 5—Customer Relations Page 1 55
Page 160 of 241
5.21.01.5(A) Identification of the parcel or parcels to be annexed;
5.21.01.5(8) Stating whether said parcel or parcels are within the District's Sphere of
Influence;
5.21.01.5(C) Stating whether sufficient capacity exists in the District system to provide
service,or demonstrating that the aApplicant has agreed to pay for construction
of the necessary facilities;
An executed agreement committing the aApplicant to pay the costs of
processing the application through LAFCo.
Title 5—Customer Relations Page 1 56
Page 161 of 241
5.25 CHAPTER EECQNSERVAT-IQN PRnr_RAnnc
Sect•
5.-254. 5.95.010 Water a„pl €IPG-tFFGCAPrP Vat*eR PFeff ams
may include Febates diFest-install -;;Ad/E)FtechRiGal ass+staRG-P The pFegFaRgS
be r e d aR d appreved by the Gelp ,r-,I nn-,n-ger aR d the R -,r.d
5.21.01.5(D) 29()25 (9/ )Res. 2915 09 Res. 11-7
Title 5—Customer Relations Page 57
Page 162 of 241
TRUCKEE DONNER
Public Utility District
DISTRICT CODE
TITLE 5 - CUSTOMER RELATIONS
Title S—Customer Relations Page 1 1
Page 163 of 241
5.00 GENERAL INFORMATION ....................................................................................................................3
5.01 APPLICATION FOR SERVICE.................................................................................................................7
5.02 DEPOSITS.............................................................................................................................................8
5.03 CREDIT...............................................................................................................................................11
5.04 PREPAID PROGRAM ..........................................................................................................................12
5.05 BILLING AND BILL PAYMENT.............................................................................................................13
5.06 OWNER/RENTER RESPONSIBILITIES-SERVICE TRANSFERS..............................................................16
5.07 DISCONNECTION AND RECONNECTION OF SERVICE........................................................................18
5.08 DISPUTES...........................................................................................................................................27
5.09 ELECTRIC FEES AND CHARGES ..........................................................................................................29
5.10 ELECTRIC RATES ................................................................................................................................30
5.11 ELECTRIC AND WATER FACILITIES FEES ............................................................................................32
5.12 ELECTRIC SYSTEM IMPACT STUDY....................................................................................................37
5.13 WATER FEES AND CHARGES..............................................................................................................38
5.14 WATER RATES ...................................................................................................................................39
5.15 PUBLIC OUTREACH POLICY...............................................................................................................40
5.16 PUBLIC INFORMATION PROGRAM....................................................................................................41
5.17 PUBLIC BENEFITS PROGRAM.............................................................................................................42
5.18 COMPLAINT PROCEDURE..................................................................................................................43
5.19 NOTICES............................................................................................................................................44
5.20 PAYBACKS..........................................................................................................................................45
5.21 ANNEXATION OF PROPERTY TO THE DISTRICT.................................................................................46
Title 5—Customer Relations Page 12
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5.00 GENERAL INFORMATION
5.00.01 Purpose
In accordance with the District's mission and consistent with sound business principles, it is the intent and
purpose of this Title as set forth herein, to assure that all customers of the District receive uniform and
equitable consideration when acquiring services.
5.00.02 Protection of Customer Information
The District is required to maintain the personal information of its customers in a secure environment.The
District only shares customer information with third parties when it is necessary to conduct essential
business functions (such as bill processing services), and in those instances the District holds third party
vendors to the same standards regarding customer information as it holds itself.The District does not sell,
rent, or trade customer personal information to any other third party, however, the District may disclose
customer personal information if required by law.
A customer can request that information contained in their account be opened to realtors, selling agents,
or others by giving written authorization to the District.
5.00.03 Public Disclosure
Customer information including employer, address, email address,telephone number, credit card number,
social security number, driver's license number, bank account number, and other personal information are
exempt from public disclosure, except as required by law.
5.00.04 Definitions
The following definitions apply to all chapters of District Code.
■ Agent—the person(s) or entity authorized by the property owner to manage their property.
■ Applicant — A person, corporation, partnership, limited liability company, agency, or authorized
agent of same, requesting the TDPUD to supply Utility Service(s).
■ Auto Transfer — An agreement authorizing the District to automatically charge your credit card
account or to automatically draft your checking/savings bank account each month for payment of
your Electric and/or Water charges on the due date.
■ Bill — Any statement of money owed for products or services provided by the TDPUD. This will
include charges for any deposit, installation, monthly charges for Utility Service(s), damages to
TDPUD equipment, or any other charges described in the statement.
■ Billing Cycle/Billing Period—The recurring period of time during which Utility Service(s) is provided
to the Customer, usually between 27 and 33 days.
■ Billing Date—The date on which a Customer's Bill is generated.
■ Billing Days—The number of days in a Customer's Billing Period.
■ Billing Demand—The Demand used to calculate a Customer's electric Bill.
■ Capital Equipment—Equipment with an expected use life of two years or more.
■ Connection to the Water and/or the Electric System — The physical point of attachment of a
building, structure or facilities to the District's water and/or electric lines, regardless of whether
such point of attachment is made through or by intermediate lines.
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■ Co-Signer—A person who enters into a contract agreeing to be equally and severally responsible
for full payment of the Applicant's bill in lieu of the Applicant paying a deposit. The Co-Signer must
be a current Customer with at least 24 consecutive months of Service who has established Good
Credit with the District.
■ Code or District Code—The compilation of District ordinances, rules, and policies
■ Customer—The person(s) or entity in whose name Service is rendered for a particular account as
evidenced by the authorized signature(s) on the application for service.
■ Demand —The rate at which electricity is delivered to or by a system, part of a system, or a piece
of equipment, e.g.,to end users, at a given instant or averaged over any designated period of time,
usually 15 minutes. Demand is expressed in kilowatts and is determined by measurement with a
standard Demand meter or by calculations based upon measurements made by other types of
standard metering equipment.
■ District—The Truckee Donner Public Utility District(TDPUD).
■ Easement—A right given to the TDPUD, usually memorialized in a recorded document, to enter
upon or use land to construct, maintain,and replace facilities and their appurtenances under,over,
across, and on dedicated strips or parcels of land; together with the right of ingress and egress for
such personnel, equipment, and vehicles as may be necessary.
■ Electric Facilities — The individual distinct components within the electric system, such as
transformers, poles, cable, and conductors.
■ Electric Service—The furnishing or readiness to furnish electric power or energy in the form of 60
cycle alternating current at a nominal potential of 120/240 volts single phase, 120/208 volts three
phase, or other voltage agreed upon at the option of the District and for the purpose specified in
the application for service or contract and rate schedule or schedules applicable thereto.
■ Electric System —The integrated network that distributes electricity throughout the District to its
Customers.
■ Energy—The total amount of electricity supplied to a Customer over a period to time, expressed in
kilowatt-hours (kWh).
■ Establishing Credit—Promptly paying District Bills or bills of a prior utility for at least two years (see
good credit definition below).
■ General Manager—The General Manager of the District or appointed designee.
■ Good Credit — A qualification of an Applicant's or Customer's credit history achieved when the
Applicant or Customer has no more than two late notices in the past 24-month period, no returned
checks or declines and no prior disconnects for non-payment in the last 24 months. Final bills must
be paid within 30 days of the final billing date in order to maintain Good Credit.
■ Kilowatt (kW) — 1,000 watts (W). A watt is the basic measure of the amount of electric power
production needed to operate given equipment. An electric Power capacity of one kW is sufficient
to power ten 100-Watt light bulbs.
■ Kilowatt-Hour (kWh)— 1,000 watt hours (Wh). A watt hour is the basic measure of electric energy
consumption over a period of time. One 100-watt light bulb burning for 10 hours would consume
1,000 Wh, or one kilowatt-hour, of electricity.
■ Maximum or Monthly Demand —The greatest load taken by the Customer in accordance with the
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rules governing each class of Service on a monthly basis.
■ Payback—The calculated amount for line extension cost sharing.
■ Point of Delivery,Service Point,or Point of Connection—The point where District owned equipment
is connected to Customer owned equipment. (See definitions below for District-owned and
Customer-owned equipment for clarification.)
o District-owned electrical equipment includes: Distribution power poles, vaults, pedestals,
switch cabinets, overhead and pad mounted distribution transformers and associated
connections, primary conductors, overhead service conductors, underground service
conductors, current& potential transformers (used for special metering applications), and
electric revenue meters.
o Customer-owned electrical equipment includes:Self-contained meter bases (used for both
residential & commercial applications), premise wiring, including panelboards, and
weatherheads.
o District-owned water equipment includes: pipes, fittings, valves, water revenue meters,
precast concrete boxes, pre-fabricated water meter boxes pressure reducing valves and
appurtenances.
o Customer-owned water equipment includes: pipes, fittings, valves, pressure reducing
valves, backflow prevention devices and appurtenances.
o For metered water system connections, the point of connection is indicated on the
construction details within the District's Water System Construction Standards.
o For un-metered fire sprinkler laterals, the point of connection shall be an isolation valve
owned by the District. All pip,fittings and appurtenances downstream of the isolation valve
shall be owned by the customer. The fire sprinkler lateral isolation valve shall be located in
proximity to the water meter box,the property line or the connection to the District-owned
water main.
■ Power Factor — The fraction of Power in an AC Circuit actually used by a Customer's electric
equipment, compared to the total apparent power supplied. Also, the ratio of Real (or 'Active')
Power (kW) to Apparent Power (kVA). Power Factor is usually expressed as a percentage. When
the Power Factor equals 100 percent, all consumed Power produces useful work.
■ Promptly or Prompt — No more than two late notices in the past 24-month period, no returned
checks or declines, and no prior disconnects for non-payment in the last 24 months.
■ Prepaid Program —A plan that allows a Customer to pay in advance and establish a credit balance
to be used against.
■ Property Owner(s)—The person or entity who legally owns a property served by the District.
■ Qualifying Credit Record -The Applicant's overall payment history,which includes unpaid balances
to other utilities, as determined through a credit reporting agency.
■ Renter or Tenant—The person(s) or entity who is authorized by a Property Owner to occupy their
property.
■ Secondary Voltage—Voltage rated nominal 600 volts or less, supplied from the secondary winding
of a Distribution Transformer and utilized to provide Electric Service to Customers.
■ Service — The conductors and equipment for delivering electric energy from the District power
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supply system to the Service Point or the equipment for delivering water from the District water
supply system to the Service Point.
■ Service Entrance Conductors — The conductors between the terminals of the Service Equipment
and the Service Point.
■ Service Equipment—The necessary equipment, usually consisting of a Circuit breaker or switch and
fuses and their accessories, located near the point of entrance of the Service Entrance Conductors
to a building, structure, facility, or an otherwise defined area, and intended to constitute the main
control and means of disconnecting the premises or facility wiring from the District.
■ Water Facilities — The individual distinct components within the Water System such as a source,
storage tank, disinfection equipment, booster pump station, or pipeline.
■ Water System— The infrastructure, including pipes, pumps, storage tanks,and treatment facilities,
used to collect, treat, and distribute water to customers for use.
5.00.05 Rules of Interpretation
These provisions shall be liberally construed so as to effectively carry out their purpose in the interest of
public health, safety and welfare.
For the purposes of administration and enforcement of this Title, unless otherwise stated in this Title, the
following rules of interpretation, also known as rules of construction, shall apply to the text of this Title:
■ In case of any difference of meaning or implication between the text of this Code and any caption,
illustration,summary table or illustrative table, the text shall control.
■ The word "shall" is always mandatory and not discretionary; the word "may" is permissive.
■ Words used in the present tense shall include the future; and words used in the singular number
shall include the plural and the plural the singular, unless the context clearly indicates the contrary.
■ The phrase"used for" includes"arranged for", "designed for", "maintained for", or"occupied for".
■ The word "person" includes an individual, a corporation, partnership, limited liability company,
association,firm, company,joint venture,trust, governmental entity, or other entity.
■ Unless the context clearly indicates the contrary,where a regulation involves two(2)or more items,
conditions, provisions, or events connected by the conjunction "and", "or", or "either...or", the
conjunction shall be interpreted as follows:
o "And" indicates that all the connected terms, conditions, provisions, or events shall apply.
o "Or" indicates that the connected items, conditions, provisions, or events may apply singly
or in any combination.
o "Either...or" indicates that the connected items, conditions, provisions, or events shall
apply singly but not in combination.
■ The word "includes" shall not limit a term to the specific example but is intended to extend its
meaning to all other instances or circumstances of like kind or character.
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5.01 APPLICATION FOR SERVICE
5.01.01 5.01.010 Requirements
5.01.01.11 General - Each Applicant for Electric and/or Water Service from the District shall complete
the necessary application for service and meet the requirements established by the District.
The requirements include:
A completed signed application submitted via e-mail,mail,or in person at the District's office
Proof of identity, such as a valid driver's license, state identification, and/or Social Security
Number(SSN)
Full Name, Service address, and mailing address
Credit Information
Load, Voltage, Phase, and the manner in which power will be utilized
Required documentation must be provided prior to Service being rendered
5.01.01.2 Commercial Customers-Additional Requirements:
■ Business Name
Address and name (s) of principal owner(s)
Valid Taxpayer Identification Number (TIN)
Valid SSN if registered as a sole proprietor
Contracts for commercial Customers shall contain such terms and provisions as may be
necessary or desirable to protect the interest of both the District and the Customer.
5.01.01.3 1 All Applicants for Service must agree to pay the applicable rates, fees, and charges and
abide by the resolutions, ordinances, rules, policies, and regulations of the District or other
governing agencies as a condition of receiving Service.
5.01.01.4 1 An Applicant for Service who owes any amounts for previous Service(s) provided by the
District, either directly or indirectly, under their name or any other name must make
arrangements for payment prior to utility service being rendered.
5.01.01.5 1 Applicants for Service will be billed fees as established in the Appendix C, Miscellaneous
Fee Schedule.
5.01.01.6 1 Applicants who have met the District's requirements for Service will be billed for Electric
and/or Water Service in accordance with Sections 5.10 Electric Rates and 5.14 Water Rates.
Determination of the applicable rate is at the sole discretion of the District.
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5.02 DEPOSITS
5.02.01 Residential Customer Deposits
5.02.01.11 A deposit, equal to two times the highest monthly Bill within the last twenty-four (24)
months, will be required of all Customers before electric and/or water service is supplied. In
cases where no billing history has been established, Customers will be required to pay a
minimum deposit that is based upon Customers with similar services.
Waiver of deposits shall be determined by the District and may be based on multiple factors
including, but not limited to the following:
5.02.01.1(A) Customers who maintain a qualifying credit record based on information from
a credit reporting agency,will not be required to pay a deposit, unless they have
failed to maintain Good Credit in the past or fail to maintain Good Credit in the
future according to this Title and the District's credit and collection policies.
5.02.01.1(8) Item removed by Resolution 2025-19.
5.02.01.1(C) Customers may have another party sign on their account as a Co-Signer in order
to have their deposit waived. Co-Signers are equally and severally responsible
for the balance owing on an account including a closing balance even if the Co-
Signer was not aware of the unpaid balance. A Co-Signer must be a current
Customer with Good Credit with the District.
5.02.01.1(D) Customers who enroll in the Prepaid Program will not be required to pay a
deposit. Information on the Prepaid Program is available in Chapter 5.04.
5.02.01.1(E) A deposit will be required of all new construction Customers before Electric
and/or Water Service connections are scheduled.The minimum deposit will be
estimated based upon Customers with similar Services. New construction
Customers who have met the credit requirements in Section 5.02.01.3 below
will not be required to pay a deposit.
5.02.01.2 1 Customers moving from one residence to another within the District who have met the
credit requirements in Section 5.02.01.3 below will not be required to pay a deposit.
5.02.01.3 1 Credit may be established by a Customer if they have had Service in their name for at least
twenty-four(24) months, has paid their Bills promptly and has maintained Good Credit for the
most recent twenty-four(24) months period.
5.02.01.4 1 Former Customers of the District may use prior payment history with the District to
establish credit provided the lapse in Service was not greater than twenty-four(24) months.
5.02.01.5 1 Customers or their Agents who request to have Services reconnected for inspections shall
be required to pay a minimum deposit. Customers with balances owing shall also be required
to pay the entire balance owing prior to reconnection.
5.02.01.6 1 Deposits will be retained for a minimum period of twenty-four (24) months. If the
Customer has established Good Credit with the District, they will be refunded their deposit
after the Good Credit requirement has been met.
5.02.01.7 1 Upon termination of Service,any retained deposit will be applied against unpaid Bills of the
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Customer and, if any balance remains after such application, said balance shall be refunded to
the Customer of record.
5.02.02 Commercial Deposits
5.02.02.11 A deposit or suitable guarantee equal to two times the highest monthly Bill within the last
24 months will be required of any Customer before Electric and/or Water Service is supplied.
5.02.02.2 1 For a new commercial Service or a new business, the Customer will be required to pay a
deposit equal to an estimated amount based on the load requirements of the Service or a
comparable commercial business use.
5.02.02.3 1 Customers moving their business (under the same name and ownership)from one location
to another within the District, who have met the credit requirements in 5.02.02.4 below, will
not be required to pay a deposit.
5.02.02.4 1 Commercial credit may be established by a Customer if they have had the commercial
Service in their name for at least twenty-four (24) months, has paid their bills promptly, and
have maintained Good Credit for the most recent twenty-four (24) month period. Any new
business type, even though opened under an established name, will require a new deposit.
5.02.02.5 1 Deposits will be retained for a minimum period of twenty-four (24) months. If the
Customer has established Good Credit with the District, they will be refunded their deposit.
5.02.02.6 1 Upon termination of Service,any retained deposit will be applied against unpaid Bills of the
account being terminated and, if any balance remains after such application, said balance shall
be refunded to the Customer of record.
5.02.03 Project Review and Inspection
5.02.03.11 Project application review deposit-A minimum deposit of$1,000 per utility(depending on
the estimated cost of engineering and materials) will be required of a project Applicant to
defray the cost of review by the District staff, legal counsel, and engineering consultant.
5.02.03.2 1 Project inspection fees - Projects shall be subject to a deposit to cover the actual costs of
construction inspection. The amount of the inspection deposit will be based on the
characteristics of the project, such as the number of Services to be installed, the length of the
pipeline to be installed and any other overhead or underground facilities to be installed. Such
deposits shall be made prior to the beginning of construction.
5.02.03.3 1 Only actual costs will be levied against the deposits. If the costs incurred are less than the
deposit, a refund (less administrative costs) will be issued.
5.02.03.4 1 If costs incurred are in excess of the deposit, a billing for the amount over the deposit will
be rendered.
5.02.03.5 All charges must be paid prior to the District's acceptance of project systems.
5.02.04 Project Documentation Deposit (As-Built Drawings)
5.02.04.1 At the time that a developer signs the Development Agreement,the District shall impose a
Project Documentation Deposit equal to five percent (5%) of the construction cost of Water
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and/or Electric facilities to serve the project. The minimum deposit shall be $1,000. This
deposit shall be held by the District and refunded to the developer upon successful completion
of the as-built drawings. The developer shall not be due any interest on monies held by the
District.
See District Policy Regarding As-Built Drawings in Appendix B.
5.02.05 Employee Utility Deposits
Any full time, regular employee of the District who has not established credit with the District, whose full
time residence lies within the District, who is served water and/or electric power by the District shall not
be required to make a deposit unless they fail to maintain Good Credit. If the employee fails to maintain
Good Credit, they will be required to pay the full deposit in order to continue receiving Service from the
District.
5.02.05.11 If an employee's employment with the District is terminated prior to establishing Good
Credit,they shall be required to pay the full deposit in order to continue receiving Service from
the District.
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5.03 CREDIT
5.03.01 Establishment of Credit
Each Applicant for Service will be required to establish appropriate credit by paying the deposit prescribed
in Chapter 5.02.
5.03.02 Re-establishment of Credit
5.03.02.11 An Applicant or Customer who has at any time had Service disconnected for non-payment
of Bills, made arrangements to amortize the amount due, asked for an extension to pay a past
due amount, voluntarily disconnected Service with unsatisfactory credit or who has not paid a
final Bill within 30 days of the final billing date, shall pay any unpaid balances due the District
prior to restoration of Service and re-establish credit by making the deposit prescribed in
Chapter 5.02.
Customers enrolled in the Prepaid program shall not be subject to the provisions of this Section,
provided that the Customer re-enrolls in the Prepaid program and pays any past due amounts
owed the District.
The Prepaid program requirements are set forth in Chapter 5.04.
5.03.02.2 1 A Customer whose Service has been disconnected for non-payment of Bills, shall pay any
unpaid balance due the District prior to restoration of Service and may be required to pay a
reconnection charge as prescribed in the Miscellaneous Fee Schedule. Such Customer shall re-
establish credit by making the deposit prescribed in Chapter 5.02.
Prepaid customers whose Service has been disconnected for non-payment shall pay any
outstanding balance plus the minimum required positive credit balance to restore Service and
are not subject to deposit or reconnection charges.
5.03.02.3 1 Customers who receive greater than two Final Notices of Termination (48 Hour Notice) in
a trailing twelve-month period shall be required to re-establish credit by paying a deposit or
upgrading their deposit as prescribed in Chapter 5.02.The Customer will be notified by mail of
the deposit requirement and the deposit will be automatically added to the Customer's Bill.
5.03.02.4 1 Payments on final and Auto Transfer billings must be made within 30 days of the final billing
date in order to maintain good credit with the District. Failure to pay within 30 days may require
a new deposit.
5.03.02.5 1 If there is a history of disconnects for non-payment and/or unpaid Bills resulting in write-
off for specific rental properties,the District may require that the Service be placed in the name
of the property owner and may require a deposit as prescribed in Chapter 5.02.
5.03.02.6 1 In the event a residential or commercial Customer declares bankruptcy and requests to
continue Service,the District will close the Customer's existing account(s) as of the bankruptcy
filing date. The District will continue service to the Customer under a new account number
provided the Customer re-establishes the account by completing a new application for Service
and re-establishes credit with the District by paying a new deposit. Any deposit held on the
previous account will be applied to the final bill upon closing.
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5.04 PREPAID PROGRAM
5.04.01 Prepaid Service Description
The District will offer Prepaid Service to any electric only or water and electric combined Customers whose
metering infrastructure supports use of the program. District Customers can pay their Bill in advance of
using the Prepaid Service option. This is a pay as you go program and there is no fee to enroll. Customers
enrolling in Prepaid Service will pay the same usage rates as all other rate payers in the same customer class
as the Customer in the Prepaid Service Program. Instead of receiving a monthly billing, usage is calculated
daily and applied towards the prepaid balance. Prepaid Service customers never pay a deposit or late
charge and are not billed disconnect or reconnect charges if the account runs out of credit.
5.04.02 Prepaid Service Requirements
Residential accounts with remote disconnect / reconnect capability are able to enroll in the Prepaid
program. Residential rates cover single family residences, apartments, or other living quarters where
Service is supplied through a single meter and charged a residential rate pursuant to Section 5.10.01.
Requirements to qualify for this Service include the following:
Service provided under the electric rate schedule — permanent (P10) or non-permanent residents
(S10).
Residence equipped with a meter capable of remote service disconnect and reconnect.
Customers must enroll in SmartHub,the District's free online account management system.
Current account or Prepaid payment arrangement.
5.04.03 Prepaid Rates and Fees
Rates for Electric Prepaid Service accounts are the same as postpaid accounts and may be found in Section
5.10.
5.04.03.11 Security deposits on existing accounts are refunded and credited to the Customer's account
to pay for any usage up to the current date. Any remaining credit can be left on the account
and used for future power purchase or refunded upon request once the minimum prepaid
credit is satisfied.
5.04.03.2 1 Customers changing to Prepaid Service who have an outstanding balance can set up a
Prepaid payment arrangement, at the District's discretion, pursuant to District process.
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5.05 BILLING AND BILL PAYMENT
5.05.01 Billing Procedure
5.05.01.11 Bills will be rendered monthly and shall be paid at the District office, by other payment
options offered by the District,or at other locations designated by the District. Customers shall
have the right to change their billing cycle one time during every 12-month period.
5.05.01.2 Failure to receive a Bill will not release Customers from their payment obligation.
5.05.01.3 All Service Bills issued by the District are payable upon presentation. A Bill is considered
past due 19 days after the day the Bill is sent to the Customer.
5.05.01.4 1 Should the due date of a Bill fall on a Saturday, Sunday, or District recognized holiday, the
Bill will be due the following business day.
5.05.01.5 1 If at the time of billing, a Customer has a previous balance, a late payment fee will be
charged at the rate established by the most recently adopted Miscellaneous Fee Schedule,
Appendix C.
5.05.01.6 1 A fee will be charged to Customers for each payment transaction returned for reasons
including non-sufficient funds, closed bank account, incorrect bank account number or
incorrect bank routing number. In the event a Notice to Comply is delivered due to a returned
item, a trip charge will be added to the Customer's account. Refer to the Miscellaneous Fee
Schedule, Appendix C for current charges on returned items and trip charges.
5.05.01.7 1 For Customers with a hardship or other special extenuating circumstances,special financial
counseling is available. When requested by a Customer,the District may arrange for a customer
to pay the Bill in installments.
5.05.01.8 In some instances,the District may require Customers to enroll in electric Prepaid Service.
5.05.01.9 Monthly Bills for any existing Electric and/or Water Service,once activated, are to continue
in an owner's name or a qualified renter or tenant's name. Except for a disconnect qualifying
under Section 5.07.03, Bills will not be discontinued for a Customer requested disconnection,
disconnections for non-payment or for repair of Customer lines.
5.05.01.9(A) Monthly Electric and/or Water Bills for properties in foreclosure shall remain in
the name of the owner of record based on county records until such time as a
bank, mortgage company or new owner files a change in title, or the Customer
provides evidence that they are no longer the legal owner of the property. Once
new ownership of the property is established,the electric and/or water account
will be transferred into the name listed on the county record as of the property
sale or transfer date.
5.05.01.9(8) Monthly electric and/or water Bills for properties in the foreclosure process or
on a "short sale" may be transferred into the name of a realtor or property
manager provided the realtor/property manager completes a service
application for said property and meets the deposit and credit requirements
established in Chapters 5.02 and 5.03. The realtor/property manager will be
required to put all Services (electric and water) into their name.
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Transfer/connection fees as established by the most recently adopted
Miscellaneous Fees Schedule shall apply.
5.05.01.10 1 In the event of fire or other catastrophic event which makes a residential or commercial
building uninhabitable,electric and/or water Bills will be waived for a maximum of one (1)year
from the date the building becomes uninhabitable. Should the building become habitable prior
to one (1)year, electric and/or water Bills will begin as of the date, determined by the District,
that the building became habitable.The District may begin billing for water within one (1)year
for any of the following reasons:
Usage recorded by the water meter
Certificate of Occupancy issued
Sale/transfer to new Customer
Mailing address change to residence
Information from Customer/District personnel indicating occupancy
Electric usage indicates occupancy
5.05.01.10(A) Where a residential or commercial building has been demolished specifically for
purpose of rebuild or remodel (not due to fire or other catastrophic event),
water charges will continue to be billed on a monthly basis.
5.05.01.111 Water Bills for new construction of residential and commercial properties shall begin on
the day the water meter is installed. Meters will be installed based on plans submitted by the
owner,builder,or developer. The District holds no responsibility for the accuracy of these plans
and cannot guarantee that the meters actually serve the units described in these plans.
Discrepancies and any corrective action and equipment shall be the responsibility of the owner.
5.05.01.12 Estimated Bill: The District shall estimate a Bill if unable to read a Customer's meter.
5.05.01.13 Corrected Bill: The District shall prepare a corrected Bill when inaccurate charges are
identified. Examples of when a corrected Bill shall be issued include a malfunctioning or failed
meter, estimated bill, incorrect installation or programming of metering equipment, billing
process errors, or incorrect rate schedule assigned to an account.
5.05.01.14 1 Corrected Bill Timeframe: When an account is under billed due to District error or
equipment failure, the District may back-bill for a period not to exceed six (6) months, except
as set forth in Section 5.05.01.15. When the under billing is the result of a Customer error,
Customers may be back-billed for a period not to exceed thirty-six (36) months. In the case of
fraud (i.e. meter tamper), Customers may be billed for the entire amount due the District from
the fraud origination date forward.
5.05.01.15 1 In the event an error has been made by the District resulting in an account being billed on
an incorrect rate,the District will refund to the Customer the overcharge back to the date such
error occurred.
5.05.02 Billing Procedure
Local, State or Federal Agencies - Due to the cumbersome procedures that are required of local, state and
federal agencies to process their accounts payable, the fact that their Bills are often paid monthly and the
fact that the District has never had a write-off for a local, state or federal agency, the following procedure
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will be followed for their billing:
5.05.02.1 All local, state and federal agencies will be exempt from late charges.
5.05.02.2 Collection notices will be mailed in a timely manner and collection procedures will be
followed as usual.
5.05.02.3 1 Should a local, state or federal agency reach the disconnect for non-payment step in the
collection procedure,the account will be referred to the Customer Services Manager for special
handling.
5.05.03 Bill Payment
5.05.03.11 Form of Payment— Payment of Bills may be made by cash, check, cashier's check, money
order, credit or debit card, or electronic funds transfers.
5.05.03.2 1 Payment Options - Customers may pay their Bill in the District office, by mail, online at
www.tdpud.org, through electronic funds transfer, third party credit card service, third party
bill payment service, kiosk, or night depository. Do not pay cash when using the night
depository. Automatic payment via credit card or electronic debit to a checking / savings
account requires online or signed authorization.
5.05.03.3 1 Equal Payment Plan(EPP)—Customers may enroll in the Equal Payment Plan,which permits
monthly payments of approximately 1/12th of the annual utility Service cost. Customers
receiving service for a minimum of one (1)year are eligible to enroll in the Equal Payment Plan
option. The Customer will receive a monthly Bill for the estimated monthly average of the
preceding twelve (12) months.
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5.06 OWNER/RENTER RESPONSIBILITIES - SERVICE TRANSFERS
5.06.01 Owner/Renter Responsibilities
5.06.01.11 Each person who signs the District's Service application, and is accepted by the District,
becomes the District's Customer and is individually responsible for all charges regarding Water
and Electric Service provided to the requested service address.
5.06.01.1(A) Services may be denied for the following reasons:
5.06.01.1(A)(1) Failure to provide qualifying photo ID or valid social security information
for validation.
5.06.01.1(A)(2) The District believes an account transfer is made to fraudulently avoid
payment of a prior balance.
5.06.01.1(A)(3) The Applicant or other persons who are listed on the lease have failed to
pay balances on prior accounts.
5.06.01.2 1 Customers are responsible for making payments to the correct account number. Failure to
utilize the correct account number could result in late payment penalties and/or collection
activities on the unpaid account.
5.06.01.3 1 In the event a Customer desires to transfer service into another person's name, such that
the transferee is to become the District's Customer, the transferee must make a separate
service application and post the appropriate deposit with the District. Prepaid service transfers
will not require a deposit. Written or verbal notice by a Customer that they desire to transfer
service into another person's name will not be recognized by the District, and that Customer
shall continue to be individually responsible for all utility charges until such time as a new
service application is completed and accepted, and the appropriate deposit received.
5.06.01.4 1 In the event a Customer desires to terminate their responsibility for payment of utility
charges, they must personally request that the Service be disconnected.
5.06.01.5 1 A property owner or their Agent may authorize that Service to their property be continued
(Automatic Transfer) in the event that the current Customer requests Service be taken out of
their name or be disconnected.The property owner or their Agent shall remain responsible for
all Service charges whether or not the tenant has vacated the premises. Auto Transfer
Customers must maintain Good Credit with the District in order to be able to continue with this
Service.
5.06.01.6 1 The District assumes no responsibility for enforcing or interpreting any agency or rental
agreement between its Customers and its tenants or Agents. The District reserves the right to
cancel an Auto Transfer agreement if all requirements are not met. Auto Transfer agreements
must comply with the following District requirements:
Property owners wishing to have Service disconnected must make their request in writing.
Property Owners agree to pay for all Electric and Water Service delivered to vacant units.
The standard transfer fee will be waived for those enrolled in the Auto Transfer program.
Services will automatically be transferred back into the property owner's name on the date
requested by the renter.
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If a second party is responsible for administration of the agreement, the name and address
of that party must be listed in the agreement and that party must sign the agreement as a
party to it. Any change in administrators will necessitate completion of a new agreement.
5.06.01.7 1 It is the Customer's responsibility to keep mailing, phone number,contact information, and
residential status information up-to date. Failure to receive a Bill or notices due to incorrect
mail information does not eliminate the Customer's responsibility for payment.
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5.07 DISCONNECTION AND RECONNECTION OF SERVICE
5.07.01.11 Fees and charges associated with disconnect and reconnect services shall be charged in
accordance with the Miscellaneous Fee Schedule in Appendix C, unless otherwise stated herein.
5.07.01.2 1 Prepaid program — Some portions of Chapter 5.07 do not apply to Prepaid Service
Customers due to the pay as you go nature of the program. Customers participating in the
Prepaid Service program shall not be subject to disconnect and reconnect fees. Details on the
Prepaid Service program are set forth in Chapter 5.04.
5.07.01.3 Termination for Non-payment—Electric and/or Water Service
5.07.01.4 A notice that Service is subject to termination for non-payment shall be issued by the
District when a Customer's account is past due. Notice may be by issuance of a written Late
Payment Reminder Notice,telephone, or personal contact with an individual eighteen years of
age or older at the Customer's premises.
5.07.01.4(A) District policy and procedure for the discontinuation of residential Water
Service shall be executed in accordance with District Code 5.07.02
Discontinuation for Residential Water Service for Non-Payment.
5.07.01.5 1 Late Payment Reminder Notices shall be issued to the Customer at least fifteen (15)
calendar days prior to the scheduled date of termination. This Notice will also be issued to a
third party or a Co-Signer as appropriate.
5.07.01.6 1 The Late Payment Reminder Notice will include:
5.07.01.6(A) The name and address of the Customer whose account is delinquent.
5.07.01.6(8) The amount of the delinquency.
5.07.01.6(C) The date by which payment or arrangements for payment is required in order
to avoid termination.
5.07.01.6(D) The procedure by which the Customer may initiate a complaint or request an
investigation concerning Service or charges, except that, if the Bill for Service
contains a description of that procedure, the Notice pursuant to Section
5.07.01.5 is not required to contain that information.
5.07.01.6(E) The procedure by which the Customer may request amortization of the unpaid
charges.
5.07.01.6(F) The procedure for the Customer to obtain information on the availability of
financial assistance, including private, local, state, or federal sources, if
applicable.
5.07.01.6(G) The telephone number of a representative of the District who can provide
additional information or institute arrangements for payment.
5.07.01.7 1 Final Notice of Termination of Service-The District will make a good-faith effort to give the
Customer advance notice of at least forty-eight (48) hours before discontinuing Service.
Additionally,the District shall make a reasonable effort to contact an individual who is eighteen
years of age or older residing at the premises of the Customer by telephone or personal contact.
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When telephone or personal contact cannot be accomplished,the District may,though it is not
required to, post in a conspicuous location at the premises, a notice of termination of service,
at least forty-eight (4)8 hours prior to termination. A trip charge to deliver the 48-hour Final
Notice of Termination of Service shall be added to the Customer's account. Refer to the
Miscellaneous Fee Schedule for current charges. Every Final Notice of Termination of Service
shall include items of information as listed in Sections 5.07.01.6 above. The 48-hour Final
Notice of Termination of Service will also be issued to third parties and Co-Signers.
5.07.01.7(A) The District shall make available to all its residential Customers a third-party
notification service whereby the District will attempt to notify a person
designated by the Customer to receive notification when the Customer's
account is past due and Service is subject to termination. The notification shall
include information on what is required to prevent termination of Service. The
residential Customer shall make a request for third party notification on a form
provided by the District and shall include the written consent of the designated
third party. Such notification does not obligate the third party to pay the
overdue charges, nor shall it prevent or delay termination of Service.
5.07.01.7(8) If the Customer does not make a payment, notify the District of a dispute of a
Bill, or make other arrangements acceptable to the District by the last day for
the payment,the District will proceed on schedule with the termination.
5.07.01.7(8)(1) Customers will not be allowed to make more than two (2) payment
agreements within a calendar year.
5.07.01.7(8)(2) Customers unable to make payment by the due date of their Final Notice
of Termination of Service shall be allowed to review their account with a supervisor.
Such review shall include consideration of whether the Customer should be permitted
to amortize the unpaid balance of their account over a reasonable period of time not to
exceed twenty-four (24) months. No termination of Service shall be effected for any
Customer complying with an amortization agreement, if the Customer also keeps the
account current as charges accrue in each subsequent billing period.
If the Customer does not comply with the amortization agreement, it will be considered
non-payment and the District will immediately mail a Final Notice of Termination of
Service to the Customer and proceed with termination according to Section 5.07.01.7.
5.07.01.7(C) Payments made with uncollectible funds (i.e., non-sufficient funds, closed
account, etc.) to avoid disconnection or in order to have Service reconnected,
will be considered non-payment and the Service shall be subject to immediate
termination without further notice. Customers who make payments with
uncollectible funds to avoid disconnection or in order to have Service
reconnected will be placed on a cash only basis for a period of twelve (12)
months.
5.07.01.7(D) The employee carrying out the termination procedure will attempt to contact
the Customer at the service address prior to disconnecting Service.A trip charge
to disconnect Electric and/or Water service(s) shall be added to the Customer's
account regardless of whether or not the disconnect is actually performed.
5.07.01.7(D)(1) Customers subject to the termination procedure and who have meters
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capable of remote disconnect and reconnect shall be disconnected and reconnected
remotely. Fees shall apply for remote reconnects. Customers enrolled in the Prepaid
Service program shall not be subject to remote reconnect fees.
5.07.01.7(D)(2) No payment arrangements will be made in the field. All payments must be
made through the District office either by phone or in person. Once a District employee
is sent to terminate a Service, the Service will be disconnected until such time as the
Customer has made acceptable payment arrangements through the District office.
5.07.01.7(E) Termination will not be made on any Saturday, Sunday, legal holiday, or any
time during which the business office of the District is not open. Prepay
Customers are subject to termination, seven (7) days a week.
5.07.01.7(F) In case of tenants whose Electric and/or Water Service is in the landlord's name,
the District shall make every good faith effort to inform the occupants by means
of a notice,when the account is in arrears,that Service will be terminated in ten
(10) days. In any such delinquent situation, the District will comply with
California Public Utilities Code 16481, or other applicable law, in implementing
this termination of Service procedure.
5.07.01.7(G) Customers who have been disconnected for non-payment, made payments
against uncollectible funds (i.e. non-sufficient funds, closed account, incorrect
bank information, etc.)to avoid disconnection or to have Service reconnected,
have made arrangements to amortize the amount due or have asked for an
extension to pay a past due amount, will be required to re-establish credit by
paying the deposit required by Chapter 5.02. Alternately, eligible Customers
may sign up for the Prepaid Service program outlined in Chapter 5.04.
5.07.01.7(H) A Customer who transfers Service from one account to another and fails to pay
their final Bill within thirty (30) days of the final billing date on the old account
will be subject to the disconnect procedure at their new account.
5.07.02 Discontinuation of Residential Water Service for Non-Payment
5.07.02.11 Purpose California SB 998 (Stat. 2018, Ch. 891) amends the Health and Safety Code to
address water utility shutoffs (called "discontinuation of water service" in the bill). SB 998
requires urban and community water systems to develop a written policy outlining the process
for discontinuation of residential water service for non-payment, including specific provisions
for customer notifications and additional considerations. This section constitutes the District's
written policy that complies with SB 998. This policy applies only to discontinuation of
residential water service for non-payment. All other causes for discontinuation of service shall
be addressed within the applicable sections of District Code.
5.07.02.2 1 Notification of Delinquency - Residential Water Service connections with payment
delinquencies of sixty (60) days or greater are subject to discontinuation of Service. A notice
that Service is subject to termination shall be issued by the District in accordance with the
following schedule:
5.07.02.2(A) The first notice of payment delinquency shall be delivered by mail or email (in
accordance with Customer account preferences) no less than fifteen (15) days
prior to discontinuation of residential Water Service. If the address specified in
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the Customer account preferences is not the address of the property to which
residential Service is provided,the notice also shall be sent to the address of the
property to which residential Service is provided, addressed to "Occupant." At
a minimum,the notice shall include all of the following information:
5.07.02.2(A)(1) The Customer's name and address.
5.07.02.2(A)(2) The amount of the delinquency.
5.07.02.2(A)(3) The date by which payment or arrangement for payment is required in
order to avoid discontinuation of residential Service.
5.07.02.2(A)(4) A description of the process to apply for an extension of time to pay the
delinquent charges.
5.07.02.2(A)(5) A description of the procedure to petition for Bill review and appeal.
5.07.02.2(A)(6) A description of the procedure by which the Customer may request a
deferred, reduced, or alternative payment schedule, including an amortization of the
delinquent residential service charges.
5.07.02.2(8) A minimum of seven (7) days prior to discontinuation of Water Service, the
District shall provide a second notice of payment delinquency either by written
notice, in person, or telephone, or personal contact with an individual eighteen
(18) years of age or older at the Customer's premises, notifying the Customer
of intent to discontinue Service. The customer shall also be informed at this
time of the District's alternative payment schedules for qualifying Customers.
5.07.02.2(C) The third and final notification of payment delinquency and intent to
discontinue Water Service shall be a written notice, physically delivered to the
residence not less than forty-eight (48) hours prior to shut off.
5.07.02.3 1 Qualifying Economic Hardship and Health Considerations - A residential Water Service
connection shall not be discontinued if the Customer can demonstrate a qualifying economic
hardship and a valid health concern.
5.07.02.3(A) For qualifications under this section, a Customer must provide the District with
documentation of financial hardship and the Customer or a tenant of the
Customer provides written verification from a primary care provider that all of
the following conditions are met:
5.07.02.3(A)(1) A primary care provider certifies that discontinuation of residential Service
will be life threatening or pose a serious threat to the health and safety of a resident;
and
5.07.02.3(A)(2) The Customer demonstrates that they are financially unable to pay for
Service within the District's normal billing cycle. This includes: If any member of the
Customer's household is a current recipient of CaIWORKs, CalFresh, general assistance,
Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or
California Special Supplemental Nutrition Program for Women, Infants,and Children; or
The Customer declares that the household's annual income is less than 200 percent of
the federal poverty level.
5.07.02.3(A)(3) The Customer is willing to enter into an alternative payment schedule with
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respect to all delinquent charges.
5.07.02.3(8) Residential Water Service Customers under the terms of an existing alternative
payment schedule are subject to discontinuation of Water Service if one or
more of the following occur:
5.07.02.3(8)(1) The Customer fails to comply with the terms of the alternative payment
schedule; or
5.07.02.3(8)(2) The Customer becomes more than sixty (60) days delinquent on a
subsequent water utility Bill while under the terms of an existing alternative payment
schedule.
5.07.02.4 Customers with Household Income Below 200%of the Federal Poverty Line Considerations
For a residential Customer who demonstrates household income below 200 percent of the federal poverty
line,the District shall do both of the following:
5.07.02.4(A) Set a reconnection of service fee for reconnection during normal operating
hours at fifty dollars ($50), but not to exceed the actual cost of reconnection if
it is less. Reconnection fees shall be subject to an annual adjustment for changes
in the Consumer Price Index beginning January 1, 2027. For the reconnection of
residential Service during nonoperational hours,the reconnection of service fee
shall be one hundred fifty dollars ($150), but not to exceed the actual cost of
reconnection if it is less. Reconnection fees shall be subject to an annual
adjustment for changes in the Consumer Price Index beginning January 1, 2027.
5.07.02.4(8) Waive interest charges on delinquent Bills once every twelve (12) months.
5.07.02.4(C) A residential Customer shall be deemed to have a household income below 200
percent of the federal poverty line if any member of the household is a current
recipient of CalWORKs, CalFresh, general assistance, Medi-Cal, Supplemental
Security Income/State Supplementary Payment Program, or California Special
Supplemental Nutrition Program for Women, Infants, and Children, or the
Customer declares that the household's annual income is less than 200 percent
of the federal poverty level.
5.07.02.5 1 Restoring Residential Service
Reconnection of residential Water Service shall be facilitated in accordance with District Code, Section
5.07.04.
5.07.02.6 1 Landlord and Tenant Considerations
In circumstances where a landlord or property manager are responsible for residential Water Service
payment, and the payment has become delinquent,the District shall make "good faith effort"to notify the
resident(s) of the payment delinquency and intent to discontinue Service not less than ten (10) days prior
to Water Service shut-off.
5.07.02.6(A) Prior to discontinuation of Water Service for non-payment, the District shall
provide a qualifying tenant/renter the option to establish a new account for
Water Service without being required to pay any amount which may be due on
the delinquent account. The new Water Service account holder shall not be
responsible for the previously delinquent account balances. Qualifying
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tenants/renters must agree to the terms and conditions of Service and provide
documentation demonstrating proof of residency and a current lease/rental
agreement in good standing.
5.07.02.7 1 Reporting District staff shall report the number of annual discontinuations of residential
Service for inability to pay on the District's Internet Web site and to the Board.The Board shall
post on its Internet Web site the information reported.
5.07.02.8 1 Reconnection Fees (TBD) Reconnection of Water Service shall be administered in
accordance with District Code S.12.OSO.
5.07.02.9 1 Appeals Action taken under District Code Chapter 6.70 may be appealed in writing by the
Water Service account holder. Written appeals must be addressed to the District's General
Manager and received no later than seven (7) days following receipt of the discontinuation of
service notice to avoid Water Service shut-offs. The residential Water Service in question shall
remain in service until the District renders a decision.
5.07.02.10 1 Applicability This Section does not apply to the termination of a service connection due to
an unauthorized action of a Customer or other non-compliance with District Code.
5.07.02.111 Policy and Notices-This Section and all written notices required under this Section shall be
provided in English Spanish, Chinese,Tagalog,Vietnamese, and Korean.
5.07.02.12 Posting on Website -This Section shall be posted on the District's Internet Website.
5.07.02.13 Customer's Request for Disconnection of Service—Electric and/or Water
5.07.02.14 The District shall permit a physical disconnection from the Electric System when necessary
(1) to permit the Customer to perform repairs, modifications or Service upgrades on the
Customer premises or (2) when the Customer wishes power to remain off for an extended
period.
5.07.02.15 1 The District shall permit a physical water disconnection (shut off at the water box) on a
temporary basis when necessary (1)to permit the Customer to perform repairs, modifications
or Service upgrades on the Customer premises or (2) when the Customer premises is not
equipped with an appropriate shut-off valve and physical disconnection is necessary to avoid
frozen water pipes. A physical disconnect shall not be permitted for any other reason.
Customers may arrange for disconnection of Service by giving advance notice to the District.
Customers will not be billed for Electric Service while disconnected.
5.07.03 Disconnection of Electric and/or Water Service by the District
5.07.03.11 With Notice the District may disconnect Electric or Water Service for any one or more of
the reasons contained in this Section. Except as otherwise specifically provided here, Public
Utilities Code Sections 16481, 16481.1, 16482, 16482.1, and 16483, and any subsequent
amendments thereto, shall apply regarding any disconnect of Service. Except for a disconnect
qualifying under Section 5.07.03.2(E),water billings will continue.
5.07.03.1(A) Non-payment of Bills - The District may disconnect or refuse service if a
Customer has not paid their bill for Electric or Water Service rendered,
reconnection charges, and/or cash deposit as required by the District. Refer to
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Section 5.07.01.7 Termination for Non-Payment.
5.07.03.1(A)(1) Default on Amortization or Payment Agreements — The District may
disconnect Electric or Water Service if a Customer has failed to meet the terms of said
agreement.
5.07.03.1(A)(2) Negligent or wasteful use of water, as determined by the District.
5.07.03.1(A)(3) Where a Customer receives Electric and/or Water Service at more than one
location and the Bill or charges for Service at any one location is not paid prior to
delinquency, Electric and/or Water Service at all locations may be disconnected.
5.07.03.1(A)(4) Failure to provide documents or payment as requested by a Notice to
Comply. Requested items may include, but are not limited to, service applications,
signed payment agreement and payment by cash or money order for an item returned
by the bank.
5.07.03.2 Without Notice
A Customer's Electric or Water Service may be disconnected by the District without notice where:
5.07.03.2(A) Unsafe/hazardous condition or illegal apparatus - The District may disconnect
Electric and/or Water Service without notice or refuse service if any part of
Customer's wiring, piping or equipment or use thereof is either unsafe or in
violation of law, until such apparatus is placed in a safe condition or the violation
remedied. Water billings will continue regardless of the reason for disconnect.
5.07.03.2(8) Service detrimental or dangerous -The District may disconnect without notice
or refuse service if in the District's judgment, the operation of the Customer's
equipment is or will be detrimental or dangerous to their own Service or Service
of other Customers.
5.07.03.2(C) Fraud -The District may disconnect Service without notice or refuse service, if
the Customer's actions or the condition of their premises is such as to indicate
intent to defraud the District.
5.07.03.2(D) Cross Connection-The District finds a dangerous unprotected cross-connection
between the District's water supply and any unapproved source of water.
5.07.03.2(E) Inactive and foreclosed accounts—In the event all three of the conditions stated
in 5.07.03.2(E)(1)through 5.07.03.2(E)(3) exist for a Customer account, Service
may be disconnected and all future billings, including water, may discontinue.
The District may discontinue billing upon becoming aware of those three
conditions, however, it is the Customer's responsibility to notify the District and
provide sufficient evidence. Bills will not be adjusted retroactively and no
refunds will be issued.A reconnect fee equivalent to time and materials may be
charged at the time of reconnection pursuant to the Miscellaneous Fee
Schedule.
5.07.03.2(E)(1) The Customer's Service location is in the process of foreclosure, as
evidenced by county records of a notice of default or notice of a trustee's sale.
5.07.03.2(E)(2) The Service location is vacant and unoccupied.
5.07.03.2(E)(3) No electric and water use was recorded during the most recent billing
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period.
5.07.03.2(F) Failure to comply with the District's rules-The District may disconnect or refuse
Service if the Customer does not comply with the District rules, regulations,
and/or Code for receiving Electric and/or Water Service.
5.07.03.2(G) Abandoned building or residence-The District may disconnect or refuse Service
to any building with the appearance of being abandoned (i.e., a look of being
deserted,windows broken,doors in disrepair,or the general appearance of not
being lived in,etc.). Such disconnect will remain in effect until all conditions are
met and fees are paid regarding a new Service, and the Service is inspected and
approved by the proper building authorities.
5.07.03.2(H) Condemned building or residence - The District may disconnect or refuse
Service to any building that has been condemned by the proper state, county,
or local governmental authorities. Such disconnection will remain in effect until
all conditions are met and fees are paid regarding a new Service,and the Service
is inspected and approved by the proper building authorities.
5.07.03.3 1 In those instances where the District disconnects Electric or Water Service to any Customer
without notice, the District shall notify the Customer of the reason(s) for the disconnection of
Service and the corrective action to be taken by Customer before Service can be reconnected.
5.07.04 Reconnection of Electric and/or Water Service
5.07.04.11 In those instances where the Service to a Customer has been disconnected,with or without
notice, Service shall not be reconnected until such time as the Customer has taken any
necessary corrective action, as determined by the District,and paid all Bills and charges due the
District, in addition to reconnection charges as established in the current Miscellaneous Fee
Schedule, Appendix C.
5.07.04.1(A) Accounts that have been disconnected for non-payment of past due balances,
failure to meet the terms of a payment agreement or failure to meet the terms
of a Notice to Comply will not be eligible for reconnect on weekends, holidays
or after 4:00 p.m. on regular business days. Arrangements to reconnect must
be made through the business office during regular business hours.
Reconnection for accounts paid after 4:00 p.m. will be processed on the next
business day. This does not include Prepaid Service customers.
5.07.04.1(8) Prepaid Service Customers may recharge their accounts by making a payment
at anytime pursuant to District process.
5.07.04.1(C) Where District personnel must reconnect on site, upon reconnect of the electric
meter the main breaker will be left in the off position. It is the Customer's
responsibility to move the main breaker to the on position.
5.07.04.2 1 Customers or their Agents may request reconnection of Electric and/or Water Services for
a maximum 48-hour period in order to conduct inspections on a residence/business for sale.
This temporary reconnection shall require a minimum deposit as prescribed in Chapter 5.02.
New Account fees as established in the Miscellaneous Fees Schedule Appendix C shall also
apply. Customers with balances owing shall also be required to pay the entire balance owing
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prior to reconnect.
5.07.04.3 1 Within five (5)years, same size Service- If Service of the same size is re-established within
five (5)years of the date of disconnect,the Customer shall make normal application for Service
as per Title 6.04 and/or Title 7.12 and pay reconnect fees based on the Miscellaneous Fee
Schedule Appendix C, provided the Service has not been damaged. If the Service has been
damaged,the Customer will be billed the actual cost to reconnect Service.
5.07.04.4 1 Within five (5) years, upgrade of Service - If Service is re-established within five (5) years
of the date of disconnect and the Customer requests an upgrade of the Service, the Customer
shall make normal application for Service as per Title 6.04 and/or Title 7.12. Customer shall pay
reconnect fees based on the Miscellaneous Fee Schedule Appendix C, provided the Service has
not been damaged. If the service has been damaged, the Customer will be billed the actual
cost to reconnect Service. Additional connection fees may apply. Facilities fees shall be charged
for an increase in size of the new Service when compared to the previous Service.
5.07.04.5 1 After five (5) years - If Service is re-established after five (5) years from the date of
disconnect,the Customer shall make normal application for Service as per Chapter 6.04 and/or
Title 7.12. Customer shall be responsible for payment of current connection and facilities fees.
No credit will be given for previous facilities fees paid. The General Manager is authorized to
credit connection fees for existing and operational facilities.
5.07.04.6 1 If conditions require the use of a backhoe or other equipment to effect the disconnect
and/or reconnect, the Customer shall be required to pay the actual charges, including labor,
material, equipment, and applicable overheads in lieu of the customary fee set forth in the
Miscellaneous Fee Schedule Appendix C.
5.07.04.7 1 Should a Customer decide to abandon the Water Service to a vacant parcel or to a parcel
where the residence/building has been demolished, the Customer shall sign a statement
indicating his decision and agreeing that, should he or a new owner/developer decide to
reinstate the Water Service, he will be subject to paying any and all connection and facilities
fees in place at the time of reinstatement. These accounts will be treated as new construction
with no credits toward their prior fees. Where the Water Service has been abandoned, the
parcel will be assessed a water standby charge until a new Service is established with the
District.
5.07.05 Customer's Responsibility when Electric and/or Water Service is
Disconnected
5.07.05.11 In the event a Customer's Electric and/or Water Service is disconnected as a result of
voluntary termination, termination for failure to pay bills, or any other reasons stated in
Sections 5.07.03.1 or 5.07.03.2, it shall be the Customer's responsibility to take necessary
precautions against any and all damage to the Customer's pipes,fixtures, and appliances which
could result from such termination. The District shall not be liable for any such damage.
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5.08 DISPUTES
5.08.01 Disputed Bills — Electric or Water
5.08.01.11 A Customer may request an investigation of their Bill or request an extension of the
payment period of a bill asserted to be beyond the means of the customer to pay in full during
the normal period for payment. The request shall be reviewed by a manager of the District.
Billing disputes exclude routine questions about consumption or payment agreements.
5.08.01.2 1 After notification that a dispute exists,the District shall make an appropriate investigation
and shall report the result to the Customer within ten (10) working days. The review shall
include consideration of whether the Customer should be permitted to amortize the unpaid
balance of their account over a reasonable period of time not to exceed twenty-four (24)
months. No termination of Service shall be effected for any Customer complying with an
amortization agreement, if the Customer also keeps the account current as charges accrue in
each subsequent billing period.
If the Customer does not comply with the amortization agreement, it will be considered non-
payment and the District will immediately issue a Final Termination of Service Notice to the
Customer and proceed with termination according to Section 5.07.01.7(A)through (1) above.
No termination of Service shall occur as a result of non-payment during a pending investigation
of a Customer dispute or complaint.
5.08.02 Appeals
5.08.02.11 Any Applicant or Customer who is dissatisfied with any determination made under this
Section may, at any time within thirty (30) days after such determination is made, appeal by
giving written notice to the General Manager, setting forth the matter upon which the appeal
is sought. Upon receipt of the appeal, the General Manager shall review the appeal, conduct
an investigation, and issue a written recommendation. If the Applicant or Customer does not
agree with the General Manager's recommendation, the appeal shall be forwarded to the
Board of Directors for consideration.
5.08.02.2 The General Manager shall then develop a staff report on the disputed matter.
5.08.02.3 At the next regular Board meeting, the General Manager shall agendize an action item
concerning the appeal and the results of the investigation. The Board may hear the appeal in
open session and may deliberate in closed session. The Board shall make a determination of
the appeal within forty-five (45) days of the Board meeting at which the appeal was agendized
and considered and issue its determination verbally or in writing, and its determination shall be
final and conclusive.
5.08.02.4 1 Pending a decision pursuant to an appeal under this rule, regarding any dispute concerning
amounts for charges,the Customer making such appeal shall pay the full amount of the charges
which shall be deemed paid under protest. Any charge or amount, or portion thereof,
previously paid under protest will be refunded if the Board of Directors determines that the
charge was wrongfully made.
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A copy of the above investigation and appeal procedures is available at the Customer Services counter or
on the District's website.
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5.09 ELECTRIC FEES AND CHARGES
5.09.01 Connection Fees - Temporary Service
The District will provide two types of temporary Electric Service;one which will be removed and not become
permanent, and one which will become a permanent Service.
5.09.01.11 Temporary Electric Service - The actual cost of temporary Service installation (which will
not result in a permanent Electric Service) and subsequent removal will include the material,
labor, equipment, overhead, administrative costs, and account set-up fees. The cost shall be
the flat fee or actual cost as listed in the Electric Connection and Fee Schedule,Appendix E. The
Applicant will be required to pay the fee prior to the provision of Service.
5.09.01.2 1 Temporary service for construction purposes - The connection fee for temporary Service
(which will result in a permanent Electric Service) is a charge determined by the District to
establish Service to a temporary power pole for construction purposes which will later be
converted to a permanent Service. The cost shall be the flat fee or actual cost as listed in the
Electric Connection and Fee Schedule, Appendix E. This fee includes, but is not limited to, the
cost of material, labor, equipment, overhead, meter, transformer, overhead conductor,
permanent overhead/underground connection transfer, administrative costs, and account set-
up fees. See Chapter 7.20.010 for further detail.
5.09.02 Connection Fees - Permanent Service
The connection fee is a charge determined by the District to establish a new Service. It includes, but is not
limited to,the costs of material, labor, equipment,overhead, administrative costs, and account set-up fees
to provide the Service conductor and cable, metering, a proportionate share of the transformer costs, and
the account set-up costs.The cost shall be the flat fee or actual cost as listed in the Electric Connection and
Fee Schedule,Appendix E.
5.09.03 Connection Fees - Permanent Service, Multiple (Single and Three
Phase)
In the event that a Service requires multiple metering, the original Service will be governed by the
connection fees for a permanent Service. Subsequent connections made from the same Service drop will
be subject to the metering and account set-up costs in addition to the facilities fees if applicable.
5.09.04 Service Upgrades and Relocations
Any Customer requesting work for their sole convenience that is to be performed by the District, will be
charged the actual cost of the service performed including material, labor, equipment, overhead,
administrative costs,and any appropriate facilities fees unless a flat fee has been established to provide the
service (see Appendix E- Electric Connection & Fee Schedule).
5.09.05 Expiration of Fees
Electric connection fees paid shall be effective for a period of two (2) years from the date of application.
Applicant shall be subject to payment of increased connection fees if the connection has not been made
within two (2)years of the date of application.
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5.10 ELECTRIC RATES
Electric Rates Determination of the applicable rate is at the sole discretion of the District and is based on
the following sections in this chapter. Electric rates are set by ordinance by the Board of Directors.
5.10.01 Residential Electric Rates
5.10.01.11 Residential rates are sub-divided into Permanent and Non-Permanent schedules.
Definitions for each are as follows:
5.10.01.1(A) A Permanent resident is defined as a Customer(or Customers) who occupy the
Service location on a full-time basis.
5.10.01.1(B) A Non-Permanent resident is defined as a Customer(or Customers)who occupy
the Service location on a part-time basis. Any Service location that does not
qualify for permanent status will be classified as non-permanent.
5.10.01.2 1 Determination of the applicable rate is at the sole discretion of the District. Customers
requesting the permanent resident rate will be required to provide sufficient evidence
documenting that they are a full-time resident of the District.
5.10.01.3 1 It is the Customer's responsibility to notify the District and provide sufficient evidence
documenting that they are a permanent resident per Section 5.10.01.1(A). The effective date
of the change in rate from non-permanent to permanent will be the date the Customer
provides sufficient evidence that they are a permanent resident. No refunds will be issued.
5.10.01.4 All residential rates are detailed within Appendix G in their respective schedules.
5.10.01.5 An energy surcharge shall continue to be added to each bill as required by California law.
5.10.01.6 The terms 'On-Peak', "Mid-Peak", and "Off-Peak" are used in Time-of-Use rates (see
Appendix G) to denote discrete periods of time for which the cost of volumetric energy or
measured electric demand may be valued differently.
5.10.02 Non-Residential Electric Rates
5.10.02.11 Non-residential rates are sub-divided according to Customer peak Demand as detailed
within each of the specific rates within Appendix G.
5.10.02.2 1 Peak Demand is defined as the highest observed 15-minute electricity demand (in units of
kilowatts) measured by the District at the Customer's electric meter(s) within a billing period.
If, at the discretion of the District, the Customer's usage is intermittent or highly fluctuating,
then a shorter time interval may be used.
5.10.02.3 1 Determination of Customer Peak Demand and the applicable rate is at the sole discretion
of the District.
5.10.02.4 An energy surcharge shall continue to be added to each Bill as required by California law.
5.10.02.5 Billing Demand shall be the current period's highest measured Demand.
5.10.02.6 The terms 'On-Peak', "Mid-Peak", and "Off-Peak" are used in Time-of-Use rates (see
Appendix G) to denote discrete periods of time for which the cost of volumetric energy or
measured electric demand may be valued differently.
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5.10.02.7 1 Terms of Service-Service under this schedule is subject to the District's rules, regulations,
and Code for receiving Electric Service.
5.10.03 Miscellaneous Services
Fees and charges for miscellaneous services performed by the District are defined in the most recent
Miscellaneous Fee Schedule Appendix C.
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5.11 ELECTRIC AND WATER FACILITIES FEES
5.11.01 Facilities Fees
5.11.01.11 Legislative Findings
5.11.01.1(A) The District must expand its Water and Electric Facilities in order to maintain
current standards of public health if new development is to be accommodated
without decreasing current standards of public health.
5.11.01.1(8) The imposition of facilities fees is one of the preferred methods of ensuring that
development bears a proportionate share of the cost of Water and Electric
Facilities necessary to accommodate such development. This must be done in
order to promote and protect public health, safety, and welfare.
5.11.01.1(C) Connecting to the District Water and/or Electric System(s)will create a need for
the construction, equipping, or expansion of Water and/or Electric Facilities.
5.11.01.1(D) The fees established by Section 5.11.01.5 are derived from, are based upon and
do not exceed the costs of providing additional Water and Electric Facilities
necessitated by the connection to the District's Water and Electric Systems.
5.11.01.1(E) The District's "Water System Master Plan" sets forth a reasonable method and
analysis for the determination of the impact of new development on the need
for and costs for additional Water Facilities within the District.
5.11.01.1(F) The District's"Electric System Master Plan" sets forth a reasonable method and
analysis for the determination of the impact of new development on the need
for and costs for additional Electric Facilities within the District.
5.11.01.2 1 Short Title,Authority and Applicability
5.11.01.2(A) The District ordinance that adopted water and electric facilities fees(Ordinance
No. 8903), as it may be updated or amended from time to time, shall be known
and may be cited as the "Truckee Donner Public Utility District Water and
Electric Facilities Fee Ordinance" ("Facilities Fees Ordinance").
5.11.01.2(8) The Board of Directors of the District adopted the Facilities Fee Ordinance
pursuant to the Public Utility District Act within the Public Utilities Code of the
State of California.
5.11.01.2(C) The provisions of this Code and contained in Appendix F, Electric Facilities Fees,
which were adopted by ordinance shall apply within the boundaries of the
District to parcels served by the District Water and/or Electric Systems.
5.11.01.3 1 Intents and Purposes
5.11.01.3(A) The provisions of this Code are intended to assist in the implementation of the
District's Water System and Electric System Master Plans.
5.11.01.3(8) The purpose of the provisions of this Code is to assure that new development
bears a proportionate share of the cost of capital expenditures necessary to
provide Water and Electric Facilities within the District's service area.
5.11.01.4 1 Imposition of Water and Electric Facilities Fees
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5.11.01.4(A) When computing a fee pursuant to this Code, the District shall prepare and
retain a written memorandum containing the following information:
Identify the purpose of the fee.
Identify the use of the fee. If the use is financing public facilities,the facilities shall be
identified.The identification may, but need not, be made by reference to the Water
System Maser Plan, Electric System Master Plan, a capital improvement plan,
applicable general or specific plan requirements, or other public documents that
identify the public facilities for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type
of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee
and the cost of the public facility or portion of the public facility attributable to the
development on which the fee is imposed.
5.11.01.4(8) Any person who, after the effective date of this Code, seeks to connect to the
District's Water System is hereby required to pay a water facilities fee in the
manner and amount set forth in this Code.
5.11.01.4(C) Any person who, after the effective date of this Code, seeks to connect to the
District's Electric System is hereby required to pay an electric facilities fee in the
manner and amount set forth in this Code.
5.11.01.5 1 Computation of the Amount of Water and Electric Facilities Fees
5.11.01.5(A) When computing a fee pursuant to this Code, the District shall prepare and
retain a written memorandum containing the following information:
Identify the purpose of the fee.
Identify the use of the fee. If the use is financing public facilities, the facilities shall
be identified. The identification may, but need not, be made by reference to the
Water System Maser Plan, Electric System Master Plan, a capital improvement plan,
applicable general or specific plan requirements, or other public documents that
identify the public facilities for which the fee is charged.
Determine how there is a reasonable relationship between the fee's use and the type
of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the need for the public
facility and the type of development project on which the fee is imposed.
Determine how there is a reasonable relationship between the amount of the fee
and the cost of the public facility or portion of the public facility attributable to the
development on which the fee is imposed.
5.11.01.5(8) At the option of the Applicant,the amount of the water and/or electric facilities
fee may be determined by the District's facilities fee schedules in effect at the
time of application.
5.11.01.5(C) In the case of change of use, redevelopment,or expansion or modification of an
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existing use which requires a new, replacement,or additional connection to the
District's Water System, the facilities fee shall be based upon the net increase
in the size of the meter for the new connection over the size of the meter for
the previous connection.
5.11.01.5(D) In the case of change of use, redevelopment,or expansion or modification of an
existing use which requires a new, replacement or additional connection to the
District's Electric System,the facilities fee shall be based upon the net increase
in the amperage and voltage of the electrical panel for the new connection over
the amperage and voltage of the previous electrical panel.
5.11.01.6 1 Payment of Fee
5.11.01.6(A) The Applicant shall pay the water and electric facilities fee required by this Code
to the District at the time of application for connection to the District's Water
and/or Electric System.
5.11.01.6(8) All funds collected shall be properly identified by and promptly transferred for
deposit in the appropriate Water and Electric Facilities Fee Restricted Fund to
be held in separate accounts as determined in Section 5.11.01.8 of this Code
and used solely for the purposes specified in this Code.
5.11.01.7 1 Water and Electric Facilities Fees Restricted Funds Established
5.11.01.7(A) There are hereby established two (2) separate Facilities Fee Restricted Funds:
(1) the Water Facilities Fee Restricted Fund and (2) the Electric Facilities Fee
Restricted Fund.
5.11.01.7(8) Funds withdrawn from these accounts must be used in accordance with the
provisions of Section 5.11.01.8 of this Code.
5.11.01.8 1 Use of Funds
5.11.01.8(A) Funds collected from water and electric facilities fees shall be used solely for
the purpose of acquiring, equipping, and/or making capital improvements to
Water and/or Electric facilities under thejurisdiction of the District and shall not
be used for maintenance or operations.
5.11.01.8(8) Funds from the Water Facilities Fee Restricted Fund may only be used for Water
Facilities purposes and funds from the Electric Facilities Fee Restricted Fund may
only be used for Electric Facilities purposes. Funds shall be expended in the
order in which they are collected.
5.11.01.8(C) In the event that bonds or similar debt instruments are issued for advanced
provision of capital facilities for which water and electric facilities fees may be
expended, facilities fees may be used to pay debt service on such bonds or
similar debt instruments to the extent that the facilities provided are of the type
described in Sections 5.11.01.8(A) and (B) above.
5.11.01.8(D) At least once every two (2) years, the General Manager shall present to the
Board of Directors a proposed capital improvement program for Water and
Electric Facilities, assigning funds, including any accrued interest, from the
Water and Electric Facilities Fee Restricted Funds to specific Water and/or
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Electric Facilities improvement projects and related expenses. Monies, including
any accrued interest, not assigned in any fiscal period shall be retained in the
same Water and Electric Facilities Fee Restricted Funds until the next fiscal
period except as provided by the refund provisions of this Code.
5.11.01.8(E) Funds may be used to provide refunds as described in Section 5.11.01.9.
5.11.01.8(F) Funds may be used to rebate developer costs for providing Water and/or
Electric Facilities in excess of the capacity required to the individual developer
making the provision. Any rebates must be pursuant to a refunding agreement
between the developer and the District after the effective date of this Code.
Prior refunding agreements may be re-negotiated in order to bring such
agreements into accord with the provisions of this Code.
5.11.01.9 1 Refund or Encumbrance of Fees Paid
5.11.01.9(A) Any funds not expended or encumbered by the end of the calendar quarter
immediately following five (5) years from the date the water and/or electric
facilities fee was paid shall, upon application of the then current landowner, be
returned to such landowner, provided that the landowner submits an
application for a refund to the District within one hundred eighty (180) days of
the expiration of the five (5)year period.
5.11.01.9(8) The District may, however, encumber funds prior to the end of the calendar
quarter immediately following five (5) years from the date the water and/or
electric facilities fee was paid.The District may make determinations that, in the
interest of proper system expansion, and in order not to replicate facilities,
funds may be held in excess of five (5) years. Once said determinations are
made, the District shall thereafter review said determinations on an annual
basis.
5.11.01.10 1 Exemptions and Credits
The following shall be exempted from payment of the facilities fee:
Alterations or expansion of an existing building where no additional or larger water
connections are requested and where the use is not changed.
Alterations or expansion of an existing building where no additional or greater
capacity electrical panels are requested and where the use is not changed.
The replacement of a building or structure with a new building or structure of the
same size and use where no additional or larger water connections are requested
and where the use is not changed.
The replacement of a building or structure with a new building or structure of the
same size and use where no additional or greater capacity electrical panels are
requested and where the use is not changed.
Any claim of exemption must be made no later than the time of application for connection to the District's
Water and/or Electric System. While it is inherently the applicant's responsibility to claim an exemption,
the District will make every effort to notify the Applicant if they are subject to an exemption.
5.11.01.111 Review
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5.11.01.11(A) The fees contained in Section 5.11.01.5 shall be reviewed by the Board of
Directors every budget cycle and after the completion of a master plan.
5.11.01.12 1 Enforcement Provision
5.11.01.12(A) The District shall have the power to sue in civil court to enforce the provisions
of this Code.
5.11.01.13 1 Severability
5.11.01.13(A) If any section, phrase, sentence or portion of this Code is for any reason held
invalid or unconstitutional by any court of competent jurisdiction, such portion
shall be deemed a separate, distinct and independent provision and such
holding shall not affect the validity of the remaining portions thereof.
5.11.01.14 1 Conflict
5.11.01.14(A) In the event of any conflict between this Code and state law, including
Government Code Sections 66000-66009, state law shall control.
5.11.01.15 1 Effective Date
5.11.01.15(A) This code became effective on December 6, 1989 and was amended on March
4, 2026.
5.11.01.16 1 Expiration of Fees
5.11.01.16(A) Facilities Fees paid will be effective for a period of five (5) years from the date
of application. Applicant may be subject to payment of increased fees if the
connection has not been made within the specified time period.
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5.12 ELECTRIC SYSTEM IMPACT STUDY
5.12.01.11 Applications for new electric utility service projects with an aggregate connected load (kW)
in excess of 1,000kW may be subject to the requirements of entering into a development
agreement with the District and an additional non-refundable deposit for the purposes of
conducting a system impact study. Deposit amounts will be based upon estimated engineering
and consulting costs associated with conducting the system impact study.
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5.13 WATER FEES AND CHARGES
5.13.01 Connection, Tapping and Facilities Fees
All Applicants for Water Service are subject to three charges when applicable: (1) a connection fee; (2)
tapping fee; and (3) a facilities fee, in accordance with the current Water Connection and Facilities Fee
Ordinance as adopted by the Board of Directors.
5.13.01.11 Connection Fee - The connection fee is a charge made by the District to establish a new
Service. It includes, but is not limited to, the costs of material, labor, equipment, overhead,
administrative costs, and account set-up fees.
5.13.01.2 1 Tapping Fee-The tapping fee is a charge made by the District based upon the actual costs
including material, labor, equipment, overhead, and administrative costs to provide an
Applicant's Service lateral pipe and connect it to the District's water mains.
5.13.01.3 1 Facilities Fee-The facilities fee is a charge made by the District to cover the Applicant's pro
rata share of the cost of the existing supply facilities and any expansions or additions thereof
which are required to serve the Applicant.The cost of future source and storage facilities shall
be included in the facilities fee in order to maintain an equitable distribution of benefits
received between present and future Service connections.
5.13.01.4 1 Miscellaneous Service Fees -Any Customer requesting work for their sole convenience to
be performed by the District,will be charged the actual cost of the service performed, including
material, labor, equipment, overhead, administrative costs, and any appropriate facilities fees
unless a flat fee has been established to provide the Service (see —Appendix H - Water
Connection & Fee Schedule).
5.13.01.5 1 Expiration of Fees Water Connection Fees paid will be effective for a period of two(2)years
from the date of payment. Applicant may be subject to payment of increased fees if the
connection has not been made within the specified time period.
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5.14 WATER RATES
5.14.01 District Goal
It is the District's goal that all Customers are equipped with a water meter and billed volumetrically based
upon their usage. It is the District's intent to install water meters on all water services and to transition to
metered rates.
5.14.02 Water Rates
Determination of the applicable rate is at the sole discretion of the District and is based on the following
sections in this Title.
5.14.02.11 Residential Water Rates
5.14.02.1(A) Metered Water Rates-The Residential Water Rates for single family properties,
individual condominium units, and townhouse units equipped with a meter
shall consist of three (3) components: (1) a base charge; (2) a commodity
charge; and (3) a pump zone charge.
5.14.03 Commercial Water Rates
Commercial Water Rates for all other multiple dwelling units,trailer parks, public use, dedicated irrigation,
single family properties with meters greater than 1" in size, and other commercial establishments shall
consist of three components: (1) a base charge; (2) a commodity charge; and (3) a pump zone charge.
These water rates are set by ordinance approved by the Board of Directors and can be found in Appendix J
—Water Rates.
5.14.04 Terms of Service
Service under this schedule is subject to the District's rules, regulations, and Code for receiving water
service.
5.14.05 Miscellaneous Services
Fees and charges for miscellaneous services performed by the District are defined in the most recent
Miscellaneous Fee Schedule Appendix C.
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5.15 PUBLIC OUTREACH POLICY
5.15.01 Policy Statement
It is the policy of the District to promote open communication with the Customers of the District on issues
of importance appearing on the agenda of the Board of Directors. To further this policy, there is hereby
established a process by which the District shall initiate contact, informing the community of important
issues that are appearing before the Board of Directors. This outreach shall occur early enough to permit
thorough discussion of the issue prior to the Board taking formal action.
5.15.02 Definition of Important Issues
Important issues are those that involve changes in monthly water and electric user charges, changes in the
Miscellaneous Fees Schedule, changes in connection fees, changes in facilities fees, and changes in
regulations covering new and retrofit residential and commercial construction. Changes in monthly water
and electric user charges, changes in the Miscellaneous Fees Schedule, or changes in connection fees shall
normally occur as part of the Board budget discussion prior to adoption of the budget. Changes in facility
fees shall normally occur as part of the five (5) year Water/Electric Master Plan review or when the local
General Plans are revised. Facility fee increases due to inflation, not resulting from District Master Plan or
local General Plan review, shall be discussed as part of the Board budget sessions prior to adoption of the
budget. Other issues will arise from time to time that are difficult to enumerate in this policy statement.
Such issues shall be considered as important issues falling underthe purview of this policy based on a review
by the General Manager of the circumstances involved and the persons who may be impacted by adoption
of the proposed action. Additionally,the Board of Directors may, by action at a board meeting, determine
that an issue coming before it is an important issue falling under the purview of this policy.
5.15.03 Method of Public Communication
The method of initial communication to the public will vary based on the kind of issue being discussed.
5.15.03.11 With respect to the consideration of changes of the monthly water and electric user
charges or changes in the Miscellaneous Fees Schedule Appendix C, a notice shall be printed on
the utility bill going to Customers of the District, posted on the District's website and a display
ad notice shall be placed in a newspaper of general circulation in the District. These changes
are generally associated with preparation and adoption of the District's annual or semi-annual
budget.
5.15.03.2 1 With respect to other important issues so designated by the General Manager or the Board
of Directors,the method of initial communication shall be determined on a case by case basis.
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5.16 PUBLIC INFORMATION PROGRAM
5.16.01 General Information
5.16.01.11 The Public Information and Strategic Affairs Manager is the primary spokesperson for the
District regarding public information.
5.16.01.2 1 The Public Information and Strategic Affairs Manager will develop, monitor and review an
annual public information program with input from the General Manager and Board as needed.
5.16.02 Items Covered by Program
5.16.02.11 The public information program developed by the Public Information and Strategic Affairs
Manager will cover such matters as:
5.16.02.1(A) The District's mission,goals,services, activities, achievements, costs, and plans.
5.16.02.1(8) Informing the community about major issues involving the water and electric
industries which may impact the Customers of the District.
5.16.02.1(C) Strategies for dealing effectively with the public's need to be informed about
specific and timely issues as they arise.
5.16.03 Status of Program
The Public Information and Strategic Affairs Manager will report out to the Board as needed regarding the
status of the program.
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5.17 PUBLIC BENEFITS PROGRAM
5.17.01 Public Benefits Programs
The District shall create and maintain cost-effective conservation programs that may include rebates,
direct-install, and/or technical assistance. The programs will be reviewed and approved by the General
Manager and the Board.
5.17.02 Annual Review and Reporting
It is the policy of the District that a public benefits program be developed each year as part of the annual
operating budget and that it be submitted to the Board for review, revision and adoption and be agendized
as a separate item for discussion.
5.17.03 Criteria for Annual Public Benefits Program
The General Manager, or designee, shall annually prepare a draft public benefits program meeting the
following criteria:
5.17.03.11 Each specific element of the program shall promote one or more of the following benefits:
(1) conservation of energy; (2) the use of renewable energy resources; (3) research,
development or demonstration of a new electric energy technology; and (4) assistance to low-
income persons.
5.17.03.2 1 Additionally, the program shall be designed to benefit the maximum number of persons,
give a high priority to energy conservation, and assistance to low-income persons.
5.17.03.3 1 The program shall be simple to administer and shall promote direct contact between the
District and its Customers.
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5.18 COMPLAINT PROCEDURE
5.18.01 Customer Complaint Procedure
5.18.01.11 Complaints will be logged by the Customer Services Department. Formal billing disputes as
defined in Section 5.08.01.1 will be logged as a complaint.
5.18.01.2 1 Appropriate documents pertaining to the complaint shall be given to the Customer Services
Manager and the Customer Services Manager will distribute the complaints to the appropriate
department heads for resolution.
5.18.01.3 1 When the necessary work has been completed or the necessary action has been taken in
order to satisfy the complaint,the log will be marked with the date of resolution and the steps
taken for resolution of the complaint.
5.18.01.4 1 At least annually, the complaint log with a summary will be provided to the General
Manager for review. This list will contain complaint, the date of the complaint, the resolution,
and the date it was resolved.
5.18.01.5 1 The following items will be treated as service requests requiring immediate attention to be
resolved and are not considered to be complaints unless the Customer has repeatedly reported
the problem with no resolution:
5.18.01.5(A) Water Department - water leaks, water outages, bad water, major changes in
water pressure, and broken water boxes in traffic flow (foot or vehicle).
5.18.01.5(8) Electric Department - outages, downed wires or poles, sparking wires,
extremely low voltage, and trees across lines.
5.18.01.5(C) Any situation that could be a potential threat to public safety.
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5.19 NOTICES
5.19.01 Notice to Customers
5.19.01.11 Written - Notice to a Customer will normally be in writing and will be delivered or mailed
to the Customer's last known address, or to the address listed on the Application.
5.19.01.2 1 Unwritten - In emergencies, or after appropriate circumstances, the District shall attempt
to promptly notify the Customers affected and may make such notification by any means
reasonably calculated to reach the Customer.
5.19.02 Notice from Customers
Notice from a Customer to the District may be given personally by the Customer or their authorized
representative, either orally or in writing at the District's operating office or to an agent of the District duly
authorized to receive notices or complaints.
Title 5—Customer Relations Page 144
Page 206 of 241
5.20 PAYBACKS
5.20.01 Line Extension Paybacks
5.20.01.11 Any payback in the amount of $10,000 or less is to be handled routinely by staff upon
review and approval by the department head.
5.20.01.2 1 Payback amounts above $10,000, upon review and approval by the department head and
the General Manager, will require the execution of a Development Agreement.
Title 5—Customer Relations Page 145
Page 207 of 241
5.21 ANNEXATION OF PROPERTY TO THE DISTRICT
5.21.01 Electric and/or Water Service
5.21.01.11 It is the intent of the District to serve water to all properties within its territory and within
its approved Sphere of Influence.
5.21.01.2 1 No Service shall be provided to property outside of the District's territory without prior
annexation approval from the appropriate Local Agency Formation Commission (LAFCo).
5.21.01.3 1 Exception:
5.21.01.3(A) Single family home;
5.21.01.3(A)(1) Not part of a larger sub-division;
5.21.01.3(A)(2) May be served with an Out of Area Service Agreement approved by the
appropriate LAFCo;
5.21.01.3(A)(3) All associated costs will be borne by the property owner/developer;
5.21.01.3(8) Must be contiguous with the District's service territory or infrastructure.
5.21.01.4 1 An Applicant for Electric and/or Water Service whose property is not located in the
District's territory will be served by the District only under the following conditions:
5.21.01.4(A) The property must be located within the District's approved Sphere of
Influence;
5.21.01.4(8) The property owner/developer shall agree to being annexed into the District's
territory and pay all costs to process the application through the appropriate
LAFCo;
5.21.01.4(C) The District must evaluate and find that there is sufficient capacity within the
Electric and/or Water Systems to provide service;
5.21.01.4(D) The annexation shall be part of the development agreement;
5.21.01.4(E) If the District finds that there is not sufficient capacity in the existing systems to
provide Service, the Applicant must agree to construct or pay for construction
of the necessary facilities as determined by the District to provide Service;
5.21.01.4(F) The property owner shall follow all rules, procedures, and policies of the District
in construction of any facilities to establish Electric and/or Water Service.
5.21.01.5 1 Any application for annexation initiated under the terms of this Code shall be approved by
the Board of Directors. District staff shall provide a report to the Board containing the following:
5.21.01.5(A) Identification of the parcel or parcels to be annexed;
5.21.01.5(8) Stating whether said parcel or parcels are within the District's Sphere of
Influence;
5.21.01.5(C) Stating whether sufficient capacity exists in the District system to provide
service, or demonstrating that the Applicant has agreed to pay for construction
of the necessary facilities;
5.21.01.5(D) An executed agreement committing the Applicant to pay the costs of processing
the application through LAFCo.
Title S—Customer Relations Page 146
Page 208 of 241
Appendix G
Electric Rates
Page 209 of 241
Residential Rates (P10, S10, P12, S12)
Residential rates are available to separately metered single-family dwellings and individual living units of
multi-unit complexes, where such units are metered by the District.This rate includes separate rates for
permanent and non-permanent customers (see definitions section below for details).
Rates
The rates are established as follows.
Permanent Residents Non-Permanent Residents
(P10, and P12) (510, and S12)
Customer Charge: $32.62 (per Month) Customer Charge: $32.62 (per Month)
Energy Charge: $0.1976 (per kWh) Energy Charge: $0.2247 (per kWh)
Special Conditions
A. Only a single service location per Customer can be considered for permanent status.
Definitions
A. Permanent and Non-Permanent status definitions are provided in District Code Title 5, Section
5.10.01.1.
Reference
A. See Ordinance No. 2025-02
Page 210 of 241
Residential Time-Of-Use Rate (P10T, S10T)
The Residential Time-Of-Use Rate is optional for customers who would otherwise receive services under
the standard Residential Rate. Under this rate, electric rates adjust according to the time of the day
during which electricity is delivered. Each day is separated into peak, mid-peak, and off-peak periods
with corresponding rates (see below).
Rates
The rates are established as follows:
Permanent Residents Non-Permanent Residents
(P10T, and P12T) (S10T, and S12T)
Customer Charge: $32.62 (per Month) Customer Charge: $32.62 (per Month)
Energy Charge Energy Charges
Peak $0.3093 (per kWh) Peak $0.3517 (per kWh)
Mid-Peak $0.1567 (per kWh) Mid-Peak $0.1782 (per kWh)
Off-Peak $0.1567 (per kWh) Off-Peak $0.1782 (per kWh)
Special Conditions
A. Special conditions for the Resident Rate apply.
B. Customers on this rate have the option to change service to the Residential General Rate once
every 12-month period.
Definitions
A. Permanent and Non-Permanent status definitions are provided in District Code Title 5, Section
5.10.01.1.
B. Time-of-Use periods are defined as follows for this rate (times are listed in 24-hour format):
o Peak—Begins at 16:00:00 and ends at 20:59:59
o Mid-Peak—Begins at 11:00:00 and ends at 15:59:59
o Off-Peak—Begins at 00:00:00 and extends to 10:59:59. It then starts again at 21:00:00
and ends at 23:59:59
Reference
A. See Ordinance No. 2025-02
Page 211 of 241
Residential Time-Of-Use Generator Rate (P10G P12G,
S10G, S12G)
Applicable to residential customers who would otherwise receive service under rates P10 or S10,who
have installed any energy storage or electrical generation facilities fueled by a renewable fuel resource
intended for parallel operation with the District's electrical system.This rate succeeds the previous Net
Energy Metering rate (P10N and S10N rates) and applies to customers executing interconnection
agreements on or after January 1, 2026, except for Permanent Resident Customer's that have received
District approval through its solar application process prior to January 1, 2026, and who execute
interconnection agreements on or before May 31, 2026. Such customers can elect for P10N or S10N rate
(consistent with their residency status) in lieu of this rate.
1. The following are requirements for a facility to be considered eligible under this rate:
a. Facility must be located on the Customer's premise; and
b. Facility must generate electricity from either solar photovoltaic or wind resources to be
considered renewable.
c. Facility must operate in parallel with the District's distribution facilities; and
d. The facility's generating capacity must be less than 50 kilowatts (kW)
Rates
The rates are established as follows:
Permanent Residents Non-Permanent Residents
(11310G) (S10G)
Customer Charge: $54.11 (per Month) Customer Charge: $54.11 (per Month)
Energy Delivered Charge (per kWh) Energy Delivered Charge(per kWh)
Peak $0.2598 Peak $0.2954
Mid-Peak $0.1514 Mid-Peak $0.1722
Off-Peak $0.1514 Off-Peak $0.1722
Energy Received Credit (per kWh) Energy Received Credit(per kWh)
Peak Period: ($0.3027) Peak Period: ($0.3027)
Mid-Peak Period: ($0.0848) Mid-Peak Period: ($0.0848)
Off-Peak Period: ($0.0848) Off-Peak Period: ($0.0848)
Page 212 of 241
Special Conditions
A. Special conditions listed for residential general rate apply.
B. Residential Customers currently on the Net Energy Metering rate (P10N, S10N) are eligible to
take service under this rate on an opt-in basis.
C. Customers who elect to opt into this rate are no longer eligible for the Net Energy Metering rate
(P10N or S10 rates).
D. Battery energy storage facilities do not need to be paired with renewable generation to be
eligible for this rate. However, such facilities still require an interconnection agreement with the
District before parallel operation is allowed.
Definitions
A. Permanent and Non-Permanent status definitions are provided in District Code Title 5, Section
5.10.01.1.
B. Time-of-Use periods are defined as follows for this rate (times are listed in 24-hour format):
a. Peak—Begins at 16:00:00 and ends at 20:59:59
b. Mid-Peak—Begins at 11:00:00 and ends at 15:59:59
c. Off-Peak—Begins at 00:00:00 and extends to 10:59:59. It then starts again at 21:00:00
and ends at 23:59:59
C. Energy received is defined as all kilowatt-hours (kWh) registered on the customer bi-directional
meter as delivered to the District through the reverse meter channel.
D. Energy delivered is defined as all kWh registered on the customer bi-directional meter as
delivered to the customer through the forward meter channel.
E. For photovoltaic generation facilities, generation capacity is measured using the California
Energy Commission Alternating Current (CEC-AC) rating. For all other renewable electrical
generation facilities,the nameplate Alternating Current (AC) rating will be used to measure
generation capacity.
Reference
A. See Ordinance No. 2025-02
Page 213 of 241
Net-Energy-Metering (P1 ON, S1 ON, 15, E, 15X, 16, G16)
17, 20, 21 , 23, 25, 26, 27)
Applicable to Residential or Commercial Customers eligible for service where a part or all of the electrical
requirements of the Customer can be supplied from a solar or wind power production source owned and
operated by the Customer,where such source is connected for parallel operation with the service of the
District and where such source is located on the customer's premises and is intended to offset part or all
of the customers electrical requirements.
This schedule provides rates,terms and conditions for the sale of energy by the District. Prices, terms
and conditions for the purchase of net energy transmitted by the customer to the District are included
herein for reference only. Such prices,terms and conditions and the terms of inter-connection and
parallel operation are outlined in the generation agreement required for service under this rate.The
purpose of this rate is to facilitate terms of service to customers with solar or wind power production
systems of not more than one megawatt.
This rate is available to customers within the entire area served by the District's Electric System.
Applicability of this rate does not extend to Customers whose solar or wind power production source
exceeds 1,000 kilowatts or one megawatt.
Rates
The rates are established as follows:
Customer Charge Same as applicable residential or commercial customer charge.
Energy Charge On the residential or commercial energy rate applicable to that customer.
Net Energy Credit All kilowatt-hours, per kilowatt-hour —the net energy credit will be computed
at a rate for payment equal to the monthly average non-firm energy price the
District pays during the applicable billing month.
Special Conditions
1) Generation agreement: A generation agreement with the Customer is required for service under the
schedule.
2) For eligible residential and small commercial customer-generators,the net energy metering
calculation shall be made by measuring the difference between the electricity supplied to the
eligible customer-generator and the electricity generated by the eligible customer-generator and fed
back to the electric grid over a 12-month period.The following rules apply to the annualized net
metering calculation:
a) The eligible customer-generator account shall, at the end of the 12-month period following the
date of final interconnection of the customer-generator's system with the District, and at each
anniversary month thereafter, be evaluated and reconciled for electricity used or generated
during that period.The District will determine if the customer-generator was a net consumer or
a net producer of electricity during that period.
Page 214 of 241
i) This evaluation and reconciliation for electricity used or generated may be standardized by
the District for the 12 month billing period ending with the March billing, rather than using
each Customer's respective anniversary month.
b) At the end of each 12-month period,where the electricity supplied during the period by the
District exceeds the electricity generated by the customer-generator during that same period,
the customer-generator is a net electricity consumer and the District shall be owed
compensation for the customer-generator's net kilowatt-hour consumption over that same
period.The compensation owed for the customer-generator's shall be calculated as follows:
i) The net balance of moneys owed to the District shall be paid in accordance with the normal
billing cycle. If the customer-generator is a net producer over a normal billing cycle, any
excess kilowatt-hours generated during the billing cycle shall be carried over to the following
billing period as kilowatt-hour credits according to the procedures set forth in this section,
and appear as a credit on the customer-generator's account. This credit may be utilized in
the following billing cycle if the Customer is a net consumer during that cycle. If the
Customer is a net generator at the end of each 12-month period,then (3) shall apply.
c) At the end of each 12-month period,where the electricity generated by the customer-generator
during that 12-month period exceeds the electricity supplied during that same period,the
customer-generator is a net electricity producer and the District shall retain any excess kilowatt-
hours generated during the prior 12-month period.The customer-generator shall be
compensated by the District for the excess kilowatt-hours generated at its annual average non-
firm energy price the District pays during the prior 12-month period.
d) If a customer-generator terminates the customer relationship with the District,the District shall
reconcile the customer-generator's consumption and production of electricity during any part of
a 12-month period following the last reconciliation and shall apply only the months since the
most recent 12-month reconciliation.
Definitions
A. Permanent and Non-Permanent status definitions are provided in District Code Title 5, Section
5.10.01.1.
Reference
A. bhc 6/21/02
B. Ord. 2000-01; effective 8/19/00
C. replaced Ord. 9602
D. Ord 2008-06
E. Ord 2009-05, 12/2/09
Page 215 of 241
Non-Residential General Rate (15, E, 15X, 16, G16, 171
20, 21 , 23, 25, 26, 27)
Applies to non-residential customers or any customer that is not eligible to take residential service.This
rate includes separate rates for small, medium, and large services based on customer peak demand as
measured by the District revenue meter at the point of service. Services under this rate are defined as
follows:
Small Commercial—are non-residential customers with a peak demand of less than 50 kilowatts
for any consecutive three billing periods and where another rate is not specifically applicable.
Medium Commercial—are non-residential customers with a peak demand equal to or greater
than 50 kilowatts and less than 200 kilowatts for the most recent consecutive three billing
periods and where another rate is not specifically applicable.
Large Commercial—are non-residential customers with a peak demand greater than or equal to
200 kilowatts for any consecutive three billing periods and where another rate is not specifically
applicable.
Rates
The rates are established as follows:
Small Commercial Medium Commercial
(15, E, 15X, 16, G16, 17) (20,21, 23)
Customer Charge: $43.12 (per Month) Customer Charge: $355.94(per Month)
Energy Charge: $0.2458 (per kWh) Energy Charge: $0.1643 (per kWh)
Demand Charge: N/A Demand Charge: $19.48 (per kW)
Large Commercial
(25, 26, 27)
Customer Charge: $1,561.30 (per Month)
Energy Charge: $0.1751 (per kWh)
Demand Charge: $18.79 (per kW)
Special Conditions
A. The Peak demand used to determine applicability of this rate is as measured at a single point of
service.
B. Service is sixty-hertz alternating current.
Page 216 of 241
C. The District reserves the right to specify the voltage and phase of service supplied under this
rate.
D. For new construction or where insufficient demand data is available, the District reserves the
right to determine the most appropriate rate (e.g. small, medium, large)for the customer until
such data is available.This determination will be reviewed after 3-billing periods, or when
sufficient data is available.
Definitions
A. Peak demand is the maximum measured 15 minutes average kilowatt load during the billing
period. If, at the discretion of the District, the customer's usage is intermittent or highly
fluctuating, then a shorter time interval may be used.
Reference
A. See Ordinance No. 2025-02
Page 217 of 241
Non-Residential Electric Vehicle Charging (EV1 , EV2, EV3)
Applicable to Non-Residential customers who would otherwise receive service under the Non-
Residential General Rate,where electricity is furnished specifically for purposes of electric vehicle
charging, and where Electric Vehicle Supply Equipment (EVSE) is made available to the general public.
Service must have dedicated time-of-use meter for the purpose of measuring consumption of EVSE
which is exclusive of or separate from the customer's other billing meter or meters. Customer self-
generation of any kind is not allowed under this service. Services under this rate are defined as follows:
Small EV Charging—Applicable non-Residential customers with a peak demand of less than 50
kilowatts for any consecutive three billing periods and where another rate is not specifically
applicable.
Medium EV Charging—Applicable non-Residential customers with a peak demand equal to or
greater than 50 kilowatts and less than 200 kilowatts for the most recent consecutive three
billing periods and where another rate is not specifically applicable.
Large EV Charging—Applicable non-Residential customers with a peak demand greater than or
equal to 200 kilowatts for any consecutive three billing periods and where another rate is not
specifically applicable.
Rates
The rates are established as follows:
Small EV Charging (EV1) Medium EV Charging (EV2)
Customer Charge: $43.13 (per Month) Customer Charge: $355.94 (per Month)
Demand Charge: N/A Demand Charge: $21.73 (per kW)
Energy Delivered Charge (per kWh) Energy Delivered Charge (per kWh)
Peak $0.2648 Peak $0.2648
Mid-Peak $0.1483 Mid-Peak $0.1483
Off-Peak $0.1483 Off-Peak $0.1483
Page 218 of 241
Large EV Charging (Ev3)
Customer Charge: $1,561.30 (per Month)
Demand Charge: $21.73 (per kW)
Energy Delivered Charge(per kWh)
Peak $0.2648
Mid-Peak $0.1483
Off-Peak $0.1483
Special Conditions
A. Special conditions listed for the Non-Residential General Rate apply.
Definitions
A. Peak demand is the maximum measured 15 minutes average kilowatt load during the billing
period. If, at the discretion of the District, the customer's usage is intermittent or highly
fluctuating, then a shorter time interval may be used.
B. Time-of-Use periods are defined as follows for this rate (times are listed in 24-hour format):
a. Peak—Begins at 16:00:00 and ends at 20:59:59
b. Mid-Peak—Begins at 11:00:00 and ends at 15:59:59
c. Off-Peak—Begins at 00:00:00 and extends to 10:59:59. It then starts again at 21:00:00
and ends at 23:59:59
Reference
A. See Ordinance No. 2025-02
Page 219 of 241
Temporary Power (13)
Temporary Power rate is exclusively for new construction builds, where the initial metered power
location is not the final location where the permanent metered power will be placed.A temporary pole
(if applicable) is set, metered and billed until such time as the permanent location has be built and
approved.
The rates are established as follows:
Temporary Power
(13)
Customer Charge: $28.65 (per Month)
Energy Charge: $0.2324(per kWh)
Special Conditions
A. None
Definitions
A. None
Reference
A. See Ordinance No. 2025-02
Page 220 of 241
Security Lights (01 )
The Truckee Donner Public Utility District has established light pollution protection standards and align
with the Dark Sky Lighting principles.The Dark Sky principles aim to significantly reduce light pollution to
restore the natural darkness of the night sky.
These principles emphasize using light only when and where it is needed, ensuring the lighting is no
brighter than necessary, and using warmer-colored lights. We do not permit new installs of security
lights in the District. While there are legacy security lights installed by the Truckee Donner Public Utility
District,they are decommissioned upon change of ownership, with the goal of reducing our total
security light inventory to zero.
Rates
The rates are established as follows:
Security Lights
(01)
Customer Charge: $22.04 (per Month per Light)
Special Conditions
A. None
Definitions
A. None
Reference
A. See Ordinance No. 2025-02
Page 221 of 241
AGENDA ITEM #17
Public Utility District m
MEETING DATE: March 4, 2026
TO: Board of Directors
FROM: Steven Poncelet, Public Information Officer/Strategic Affairs Director
Alex Spychalsky, Communications Program Manager
SUBJECT: 2026 Public Information and Communication Plan
Z_
APPROVED BY:
Brian C. Wright, General Manager
RECOMMENDATION:
Receive this report and provide input and direction to staff.
BACKGROUND:
In 2023, the Public Information and Communications team updated its annual plan and
presented to the Board an update and expansion of the district's communication
themes, campaigns, and overall communications plan. The effort to update the plan
included significant cross-departmental engagement, including the formation of the
seven-member Communications Themes Working Group.
The Communication Themes Working Group determined that the best course of action
for the District would be to change both the perspective and the purpose of the themes,
in order to both prioritize a focus on customer needs and lead our audiences to a
deeper understanding of the services provided to the community by the District. Not
only were the themes themselves analyzed, but much time was spent discussing how
the District communicates with various audiences, both internal and external. In an
industry as technical as electric and water utilities, concerted efforts must be made to
ensure that communications are done in a way that our customers can readily
understand and keeps their interest.
Through this process, a new set of communications themes was assembled with a shift
to the perspective of our customers and communities. These were formatted to
encapsulate all of the District's services in the simplest way possible. The themes exist
to ground the District's communications, and provide a foundation to further build the
District's communication strategy. Building upon the themes, staff have developed
annual communications campaigns, which were specific plans targeting high-priority
topics that have a clear and relevant takeaway. To execute these campaigns, new
planning and organizational tools were implemented to ensure that the District's
communications strategy was well-organized, timely, measurable and visible.
Page 1 of 3
Page 222 of 241
The 2025 Public Information and Communication Plan was presented to the Board on
February 5, 2025 and implemented throughout the year. The 2025 communications
campaigns were:
Featured Topics (Evergreen)
• Your Money at Work
• Living the Mountain Lifestyle
• Conservation & Electrification
• The Value of Public Power & Water
• Wildfire Season
• Working for TDPUD
• Strategic Initiatives
Strategic Campaigns (Timely)
• Responsible Water Usage
• Water Rates & Service
• Truckee Mountain Filtered
• Engage with TDPUD
While this effort has been led by the Public Information and Communications team, the
successful implementation involved the entire District. Everyone from staff to the Board
is an ambassador of the District. It is important that everyone feels like this is their plan,
that it represents the work they do, and that it's something they can get behind and
support.
ANALYSIS AND BODY:
During this informational workshop, staff will present a draft 2026 Public Information
and Communication Plan (see Attachment 1) and overall 2026 communications and
outreach efforts. The feedback received will help inform the 2026 Public Information
and Communication Plan, building on last year's progress and updating the plan to
account for new priorities. While the overarching communications themes for 2026 may
not change significantly, the specific communications campaigns evolve annually to
reflect the District's strategic focuses and operations for that year.
The proposed Communication Campaigns for 2026 are:
Featured Topics (Evergreen)
• Your Money at Work
• Living the Mountain Lifestyle
• Customer Programs & Education (updated)
• The Value of Public Power & Water
• Wildfire Season
Page 2 of 3
Page 223 of 241
• Working for TDPUD
• Board Strategic Initiatives (updated)
Strategic Campaigns (Timely)
• Making Water Conservation a California Way of Life Regulation
• Wildfire Mitigation and Preemptive Power Shutoff
• Charging Forward
GOALS AND OBJECTIVES:
District Code 1.05.020 Objectives:
1. Responsibly serve the public.
2. Provide a healthy and safe work environment for all District employees.
3. Provide reliable and high quality water supply and distribution system to meet
current and future needs.
4. Provide reliable and high quality electric supply and distribution system to meet
current and future needs.
5. Manage the District in an environmentally sound manner.
6. Manage the District in an effective, efficient and fiscally responsible manner.
District Code 1.05.030 Goals:
1. Manage for Financial Stability and Resiliency
2. Environmental Stewardship: Create a sustainable resilient environment for all our
communities.
3. Engage with our customers and communities in a welcoming and transparent way to
identify opportunities.
4. Modernize the utility and add value to our communities through collaboration and
innovation.
5. Developing an inclusive culture drives organizational integration and success.
FISCAL IMPACT:
There is no direct fiscal impacts associated with this workshop item.
ATTACHMENTS:
1. 2026 Public Information and Communications Plan Final
Page 3 of 3
Page 224 of 241
Attachment 1
. �� TRUCKEE DONNER
Public Utility District
2026 Public Information and
Communications Plan
Last Updated: February 27, 2026
Public Information and Strategic Affairs Department
Truckee Donner Public Utility District
Page 225 of 241
Table of Contents
Objective ...................................................................................................................3
Missionand Values ..................................................................................................3
Mission, Vision & Values.......................................................................................4
Communication Principals......................................................................................4
Communication Landscape.....................................................................................4
CommunicationGoals .............................................................................................6
TargetAudiences......................................................................................................7
CommunicationThemes..........................................................................................7
Communication Tactics...........................................................................................8
Communication Opportunities...............................................................................9
Communication Channels.....................................................................................12
Communication Roles & Responsibilities............................................................15
2025 Communications Campaigns.......................................................................15
New/Improved Communication Tools.................................................................16
2
Page 226 of 241
Objective
Truckee Donner Public Utility District (TDPUD) strives to provide open and transparent
outreach and communication to our customers, employees, community, and stakeholders.
The objective of this plan is to connect the TDPUD mission, values, strategic plan, and
programs to our customers and community. This is accomplished by effectively raising
awareness, educating, and engaging with our customers and partners in a manner that is
most beneficial to them. The TDPUD's Public Information and Strategic Affairs Director
and Communications Program Manager, as part of the General Manager's Department,
manage external and internal communications and outreach, and are dedicated to
providing clear, timely, and relevant communications, in order to:
• Raise awareness, educate, and engage TDPUD's community regarding the value
of public power and water and the critical role we play.
• Build trust and lasting relationships to understand our customers' needs in order to
tailor our communications to be most effective.
• Increase customer and public awareness of potential electric and water outages
and communicate appropriate actions to take before, during and after emergencies.
• Support TDPUD's employee's efforts to effectively do their jobs by
communicating the "why" behind current efforts, in order to raise awareness,
educate, and celebrate successes.
• Leverage TDPUD's resources and successes though joint action with other sister
electric/water utilities in order to protect local control and inform the regulatory
process at the local, state, and federal levels.
• Increase trust and credibility as a reliable and effective source of information and
news
This 2026 Public Information and Communications Plan will address key TDPUD
communications and outreach efforts. This includes 2026 communication themes,
campaigns and strategies, as well as an ongoing dive into the community and media
environment TDPUD communicates in.
Mission and Values
Truckee Donner Public Utility District Mission: To provide reliable, high-quality
utility and customer services while managing District resources in a safe, open,
responsible, environmentally-sound manner at the lowest practical cost.
Truckee Donner Public Utility District Values: Staff and Board believe that TDPUD's
mission is the foundation of everything that we do, and that shared values are the bridge
that connects every action with the mission. The TDPUD values are:
3
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• Accountability—Own It
• Integrity—Be Honest and Ethical
• Communication— Send and Receive
• Timeliness —Responsive to Goals and Commitments
• Safety— Safety is the Way of Life
• Work-Life Balance—Work Hard, Play Hard
Public Information and Communications Vision: To inform and educate our rate
payers and the broader community about the District by sharing topics that are relevant in
ways that are helpful to their life and in language anyone can understand, so they can
maximize their understanding and use of our services.
Communication Principals: TDPUD is committed to clear, timely, and relevant
communications in support of TDPUD's mission, key messages, operations, and the
Board of Directors' strategic plan and policies. This is accomplished by raising
awareness and educating customers and stakeholders on the role TDPUD plays in their
lives, engaging them on essential issues and initiatives, and enabling them to manage
their energy and water needs. Effective communication is accomplished with the support
of all levels of the organization, is grounded by our established themes and tactics, and
strives for the following:
• Communicate early, clearly, transparently and often.
• Deal in facts and truth.
• Be accessible, courteous and prompt.
• Anticipate and prepare rather than react; be proactive as well as responsive.
• Communicate with all audiences using a variety of channels, tools and tactics to
ensure the widest reach possible.
• Encourage dialogue and two-way information exchange.
• Communicate by word and deed. Do what we say we will do.
• Be consistent; communicate with one voice throughout the organization.
• Support an environment that creates informed, engaged employees.
• Control messaging in times of crisis and controversy.
• Do more than just what's required.
Communication Landscape
The TDPUD communication landscape is rapidly changing due to evolving regulations,
technology, demographics, and customer expectations. The impacts of climate change are
everywhere. In addition, the political landscape remains dynamic with electric and water
utilities finding themselves in the middle of important issues related directly and
indirectly to their core business. This is true both locally, at the state level, and at the
federal level. The post COVID-19 crisis and ongoing global disruptions continue to
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impact operations (supply chain, staffing obstacles, production delays, change in local
demographics, etc.) and the duration of these impacts is unknown. The current landscape
poses a variety of challenges and opportunities for effective communications.
Political Landscape: Where in the past customers did not analyze the origins of their
utility services, there is significant focus today on the various models for serving
electricity and water (investor-owned, public-owned, microgrids, etc.), as well as the
resources used. In addition, shifting customer priorities and sentiment have resulted in an
increased focus on climate change, economic diversification, housing, and social
services. Underpinning everything is the critical importance of electric and water service
affordability.
Demographic Landscape: The average age of Truckee residents has decreased over the
last decade. In addition, due in part to the very high cost of living in Truckee, the region
is seeing a migration out of the state from long-term residents, and an influx of wealthy
residents and visitors resulting in growing income inequality. The larger number of
second homes and short-term rentals are also contributing to a change in demographics,
and these transient visitors are becoming a larger portion of overall population. The
region's substantial Hispanic population is also an important and large demographic to
consider.
Social and Technology Landscape: As is the case globally, increasing customer demand
for more information and control is forcing a change in the way TDPUD communicates
and does business. Social media and the news cycle operate 24/7/365, with information
quickly disseminated from both official and unofficial sources. Customers are demanding
real-time, digital access to information and services. However, due in part to an overload
of digital information, the attention span for communications is shrinking and
images/videos are often needed to capture attention and tell a story. At the same time,
older and less tech-savvy populations struggle to keep up with new technology, and still
require traditional communications and, in some cases, face-to-face service. To
communicate with all customers and stakeholders effectively, TDPUD must leverage
both traditional and digital communication channels.
Legal Landscape: California has detailed and comprehensive laws that define the role
and responsibilities of TDPUD, along with ensuring open and transparent
communication. This includes the Special District Act, Public Records Act, and the
Ralph A. Brown Act. In addition, both the electric and the water utility are faced with
significant new unfunded laws and regulations every year coming out of Sacramento and
Washington, DC. Finally, the dramatic increase in catastrophic wildfires in California and
globally caused by electric utility equipment, along with the state's inverse condemnation
law, have increased the legal and fiscal risk of all electric utilities and public agencies
who operate in the state.
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Regulatory Landscape: California has always been a highly regulated state, often well
ahead of federal regulations, and especially with environmental regulations. The impacts
of past droughts, the ongoing catastrophic wildfires, and unpredictable energy markets
have only increased the number and significance of regulations impacting the water and
electric utility. The California water regulation, "conservation as a way of life," includes
new stringent requirements on water loss and indoor/outdoor residential water use. On
the electric side, climate impacts, including the increase in catastrophic wildfires, have
accelerated environmental mandates and introduced wildfire safety power outages and
mitigations that are impacting electric system reliability. The California Air Resource
Board's Advanced Clean Fleets Rule is pushing electrification of TDPUD utility trucks at
an alarming rate. California's regulatory landscape is only expected to be more impactful
in the future.
Economic Landscape: The Truckee-North Tahoe region has been experiencing
explosive growth and development, but maintains an economy dominated by tourism and
service sector jobs, with a growing population of remote workers. Local economic
development efforts have focused on promoting economic diversification. The gap
between local wages and the cost of housing/living remain a structural problem creating
recruitment and retention issues for TDPUD and many others. The combination of
remote work opportunities and the influx of wealth and talent from metro areas create
some opportunities for economic diversification, but also furthers the issues of inequity.
Environmental Landscape: The impacts of climate change are being felt across all
aspects of utility operations and are a major driver in our strategic plan, regulatory
obligations, operations, customer programs, and communications. This is particularly true
with wildfire mitigation, integrated resource planning, and water conservation.
TDPUD Internal Landscape: TDPUD has performed at a very high level for the last
decade, when measured by financial, environmental, and operational metrics. This was
again true for 2025. TDPUD remains a great place to work and a key leader in the greater
Truckee community. However, as indicated above, both the utilities business model and
overall environment are changing rapidly. After a period of leadership transitions, the
organization continues to stabilize while experiencing the normal ups and downs. This
creates the opportunity to support and grow TDPUD's culture. TDPUD board and staff
are eager for timely and relevant internal communications and are very mission-driven.
Communication Goals
• Foster and enhance TDPUD's relationships with customers and community to
build upon strong past performance and a trusted brand.
• Provide TDPUD customers and the community with access to clear, timely, and
relevant communications about TDPUD and its services, projects, performance,
and emerging issues.
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• Be visible in the community and serve as a trusted source of information on
energy and water issues.
• Connect our customers and community to the incredible people who work at
TDPUD and give them a window into what we do and the great place TDPUD is
to work.
• Improve stakeholder participation in TDPUD's affairs to ensure their voice has
been heard in decision making.
• Foster customer and community engagement to optimize resource conservation,
and help customers understand how and why they should use only the energy and
water that they need.
• Achieve coordinated and consistent communications both internally and
externally.
• Grow positive relationships with all stakeholders.
• Strategically plan and execute communications.
Target Audiences
Target audiences will vary by utility, program, and specific issue. Communication
messages and channels will be tailored to meet the needs of each program's identified
target audiences. TDPUD communications will consider individuals with disabilities and
speakers of other languages. TDPUD's main external and internal customers include:
External Audiences:
• Customers/rate payers
• Community members
• Visitors
• Local businesses
• Local agencies and partners
• Local homeowners associations
• Other electric/water utilities and joint-action groups
• Legislators and regulators (local, state, and federal)
• Potential employees
• Potential Board members
Internal Audiences:
• Staff
• Board of Directors
Communications Themes
Communications themes are the foundation for building our communications strategy.
They create a high-level outline of what we want our audience to know about TDPUD.
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These broad topics center the customer experience, allowing out customers' needs to
guide our communication priorities. They encapsulate what we do for the community,
how we are a benefit to the community, and how customers can get the most out of our
services. This is meant to serve as a planning and organizational tool, creating buckets we
can organize our communication campaigns and topics under.
Communications Themes:
• We provide essential, reliable services
• We provide timely, accurate, and relevant information
• We help you save money
• We keep your community safe
• We promote sustainability
• We're built for the mountain lifestyle
• We invest in our infrastructure
• We plan for the future
• We are TDPUD
Communications Tactics
In order to effectively serve the TDPUD mission and maximize the benefits to customers
and community, an evolving communications strategy should:
Adapt to dynamic communications trends: Traditional communication channels need
to be augmented by the effective use of new channels, formats and techniques. There will
also always be a need for effective face-to-face communications, led by TDPUD's
customer service department and supported by efforts to interact with customers and the
community through meetings, speaker engagements, and community events. This
organically extends to TDPUD's field crews who routinely interact with the public.
A balance of traditional, digital, and face-to-face provides information that is timely,
easily accessible and addresses the needs of the customer base. A well-designed, usable,
accessible and mobile-friendly website is at the foundation of our digital communications
program. In addition, the evolution of our customer engagement platform, SmartHub
provides tremendous opportunities to combine the data from modern customer utility
meters with analytics and targeted digital communications. The electric outage
management system is one key example of adapting technology to meet customer
communications needs.
Effectively utilize social media: Social media is an effective and low-cost way to
increase awareness and understanding of programs and services, optimize customer
service, address outages/emergencies, and get immediate feedback from customers and
community. Messages must be targeted, relevant and encourage public engagement.
Timely social media communication must be balanced against the need to be an accurate,
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credible source of information. When planning posts, TDPUD must have an image-first
mentality, as text-only posts do not get the same attention or engagement as visual ones.
Leverage partnerships: Partnering with other local agencies,joint-action groups, and
key influencers is a way to leverage TDPUD resources and get the maximum benefit
from communications efforts. This includes considering outside resources and expertise
where appropriate.
Solicit and incorporate customer and community feedback: TDPUD should regularly
gather data that helps evaluate and make future decisions based on customer behaviors
and preferences. TDPUD now has access to data and analytics that provide valuable
insights into customer needs. TDPUD also needs to develop more avenues where
customers and stakeholders can communicate what they think. This may include surveys,
social media direct messaging, digital forums, or other spaces that encourage customer
and community engagement.
Educate and train employees in effective communications: All staff and board
members engaged in public communications should receive ongoing training in best
practices and proper techniques for media and public interaction. Effective internal and
external communications are the foundation for effective response to almost any
situation. This includes communicating during a crisis or contentious situation. It is also
important to celebrate successes and recognize strong performance.
Deliver open and transparent communications: As a public agency, TDPUD follows
all laws and regulations and strives for transparency and open communications in
everything that we do.
Communications Opportunities
Branding: TDPUD has a strong brand based on its decades-long electric and water
services, and role as a leader in the community. This was enhanced by the
implementation of TDPUD's strategic plan, and a deliberate focus on people and culture.
There is an opportunity, given the rapid evolution of the energy and water sectors, to
raise awareness and educate the community about the value of public power and the very
strong performance of TDPUD. TDPUD's successes in delivering conservation
programs, transitioning to carbon-free resources, improving system reliability,
maintaining competitive rates, supporting electrification, managing water resources, and
helping our employees excel are worthy stories to be told. The opportunity exists to
further create an image that is consistent with the brand and performance of the TDPUD.
Customer Engagement: Customer engagement is a key focus for almost all electric and
water utilities. This is primarily served by the "My Account" section on a utilities website
where customers can log in to their account, manage contact information, make
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payments, access energy and water usage, and sign up for outage alerts. The investment
in modern electric and water customer meter systems has opened up the opportunity to
combine detailed energy/water usage data with modern analytics to help customers
understand and manage their energy usage and provide targeted communications. This is
an opportunity for growth that has not yet been attempted by TDPUD. New technology,
such as the electric outage management system, has also been deployed to better serve
customer needs.
Face-to face communication remains an important way to connect with customers in a
meaningful way. Beyond our dedicated customer service agents, TDPUD staff and board
engage with our customers at events such as Truckee Thursdays, Truckee July 4"parade,
Big Truck Day, and other events.
Employee Engagement: Every employee, board member, and retiree is an ambassador
for TDPUD, and are often asked questions from customers or the public about tough
issues. Providing the board and staff with timely, relevant, and clear communications
enables them to excel at their job and effectively represent TPDUD. Given the strong
commitment to the TDPUD mission and values, communications with the emphasis on
`why', celebrating success, building relationships, and recognizing strong performance
are a key ingredient to a world-class workforce and organization. Recent internal
communication efforts that TDPUD will continue to build on include a monthly
employee newsletter, making external communications efforts more visible to employees,
regular staff-wide face-to-face meetings, and employee recognition programs.
Stakeholder Engagement: TDPUD has a broad array of stakeholders beyond the
customer base it serves. This includes local public agencies, regional interests, not-for-
profit organizations, HOAs, sister public electric/water utilities, labor and industry
groups, and key influencers. There are also special-interest groups that are advocating for
immediate action on topics that involve TDPUD and lobbying in local public forums and
engaging in political activities like gaining seats on local boards and councils to advance
their causes.
Opportunities for stakeholder engagement include speaking directly to the stakeholder
groups, educating by proxy, and targeted social media interactions. TDPUD should focus
on educating the community and stakeholder groups about how their causes intersect with
key issues impacting the electric and water utilities, emphasizing data, science and
financial implications, and leaning on TDPUD's reputation as an expert in its field.
Trusted Information Source: TDPUD is trusted and respected by many of our
customers and stakeholders. TDPUD is uniquely positioned to help our community
navigate complex energy and water issues in a way that allows everyone to become
aware, educated, and empowered to make informed decisions. This includes learning how
to conserve energy/water and save money; understanding the performance, economics,
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and environmental benefits of TDPUD's operations; the pros and cons of electric
vehicles, building electrification, solar, batteries, etc.; and what is being done to manage
local water resources. Customers are also being offered enhancements or alternatives to
traditional utility services from a variety of market-based organizations leveraging new
technology and innovations. The electric and water utility of the future must be able to
communicate its value and help customers make informed decisions about new
technologies, products, and services.
Media Relations: TDPUD is committed to being both proactive and responsive with the
media so that the public has access to the information it needs. The media can be very
helpful in educating the public, however, in pursuit of objectivity,journalists will balance
our point of view with others, and as a result may not carry our message fully. The
opportunity exists to be helpful to the media by fostering strong relationships and
ensuring they understand the context and the background of TDPUD issues and/or
actions. When successful, the resulting stories are more accurate and balanced, helping
TDPUD's communications efforts by introducing an objective perspective.
The TDPUD Public Information Officer and Communications Program Manager manage
media relations and are the first line of contact with the media. However, when practical,
including TDPUD subject matter experts on a given topic can be effective, as the public
trusts the people actually doing or leading the work being discussed. The PIO and
Communication Program Manager facilitate media inquiries, getting journalists the
answers they need when they need them. Ideally, TDPUD's communications efforts with
the media are proactive and minimize unknown and/or reactive situations. TDPUD
communicates with the media proactively with press releases, reactively with interviews
and inquiry responses, and passively via social media, customer emails and our website,
as we know the media also scans these channels for stories.
Government Affairs: TDPUD, as a regulated electric and water utility, is subject to a
complex array of existing laws and regulations with new proposals coming out daily.
Many of the new laws and regulations are being driven by environmental concerns,
natural disasters (wildfire, flood, earthquake, mega storms, etc.), social justice, and
safety. Almost all new efforts result in unfunded mandates, meaning the cost of
compliance must be passed on to our customers and community.
Educating and informing our political representatives locally, in Sacramento, and in
Washington D.C. regarding TDPUD's performance and the impacts of proposed
laws/regulations is critical in influencing policies impacting TDPUD's ability to achieve
its mission. Much of this work is accomplished through joint action with sister electric
and water utilities through the California Municipal Utilities Association (CMUA),
Northern California Power Agency (NCPA), Association of California Water Agencies
(ACWA), California Special Districts Association (CSDA), Utah Associated Municipal
Power Systems (DAMPS), and American Public Power Association (APPA).
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Stakeholder Input/Feedback: Understanding rapidly evolving customer (and
community) needs is critical to delivering on goals and providing cost-effective programs
and services. TDPUD is very active in the community and provides opportunities for
feedback through board meetings, community events and regular communications.
We've also involved our community in the discussion on key issues such as TDPUD's
strategic plan, water and energy resource stewardship, and preventing wildfires. There are
opportunities to increase stakeholders' input/feedback through community engagement,
surveys, and digital/social tools.
Staff Input/Feedback: Open and effective two-way communication with staff is critical
for TDPUD's management and Board's success. TDPUD conducts annual third-party
employee surveys to measure satisfaction, understand needs, and prioritize investments in
TDPUD's most important resource; our people.
Communication Channels
TDPUD will continue to utilize existing communications channels as well as implement
and explore new methods to convey messages to its intended audiences. The below list of
channels and tactics should be viewed as a living document and modified as conditions
change.
Paid Media (Advertising): For TDPUD, this includes advertising in the Sierra Sun,
Moonshine Ink, Tahoe Donner News, The Shire, KTKE, the Truckee Insider's Guide,
and other local publications. In 2026, we will continue to explore new digital advertising
channels, both with local publications and on social media. We will continue to analyze
the local media market to decide how much to invest in this channel.
Earned Media (PR): TDPUD writes and distributes press releases to encourage the
media to share our messages with their readers/viewers. Press releases are often used
word-for-word in some of the smaller publications, while larger media outlets tend to use
them to represent TDPUD's side of a story/issue or to inspire a more detailed story.
TDPUD posts all press releases to the website. TDPUD also engages in ongoing dialogue
with the media to provide awareness of potential stories and emerging issues, while
effectively responding to media inquiries to ensure balanced and factual stories. In 2026,
TDPUD will continue to explore new ways to engage with the media, including utilizing
shorter media alerts to draw attention to events, initiatives and projects, submitting op-ed
pieces to local media, expanding to new publications where relevant, and submitting to
local event calendars.
TDPUD Website: The website is the ultimate landing spot for customer
communications. It is critical that the website be easy to navigate, effectively organized,
visually appealing and contain relevant content that is frequently updated. In 2023 and
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2024, TDPUD focused on organizing and introducing new content to the website. In
2026, TDPUD is launching a new website and will continue to introduce new content.
The new website will streamline the navigation, reorganize the homepage with customer
needs in mind, standardize the look and content of pages across all sections, and add a
media center and a"blog" component, to allow for the addition of more editorial content.
Social Media: In 2025, TDPUD continued to prioritize social media as a crucial
communication channel, and will continue to expand the role of social media in District
communications in 2026. Facebook, Instagram and X are the current social platforms
utilized, and content is shared in the various formats these platforms afford, including
images, reels, stories and text-only posts. In 2026, TDPUD will continue to build its
LinkedIn presence and will consider the value of utilizing other platforms like YouTube
and NextDoor. TDPUD will also explore new types of content to produce to get our
messages across in a way that aligns with what our audience wants to see and what these
platforms prioritize for reach.
Content Creation: In this age of information overload, creating content that grabs the
audience's attention and keeps it long enough to get your message across is critical. In
many cases, words have been replaced with videos, photos, and infographics. In 2026,
TDPUD will continue to explore new ways to communicate in a visually forward way
and expand on the types on content it shares in order to stimulate interest in the District.
Current ideas include quick educational videos, employee spotlights, behind-the-scenes
footage, ride alongs, infographics for dense topics, and more.
Customer Emails: TDPUD now has email addresses on file for nearly all customers, and
uses SmartHub to facilitate customer-wide and targeted emails. Typically, these emails
include a call to action regarding an initiative. In 2026, TDPUD will continue to explore
other ways to expand on customer emails, including a quarterly newsletter and possible
format upgrades.
Public Meetings/Workshops/Hearings: Every time TDPUD holds a board meeting
(formal) or public workshop (informal), there is an opportunity to communicate with the
public. Public meetings come in many forms and have various purposes, but are usually
used to inform the public and conduct business in an open and transparent manner. They
are also an opportunity to receive input from participants about their thoughts, concerns
or ideas around a given topic. Depending on the type of public meeting, there may be
formal notification requirements as required by law. TDPUD also uses a local partner to
live stream video and audio of TDPUD board meetings, plus a recorded version is
available online shortly after the meeting. This community service allows citizens who
are not able to attend meetings in person to watch/listen to the proceedings and get
information
Signage: The TDPUD's main lobby, board room, and event pop-ups are places that the
TDPUD has an opportunity to display messages, provide information, and interact with
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customers and community. In 2026, TDPUD will be updating its physical and digital
signage to reflect the new direction of our public messaging. TDPUD will also be
updating its Conservation Garden signage, re-launching its on-site digital signage, and
expanding its use of roadside digital message boards. Incorporating TDPUD's brand and
messages into these areas in a clean and compelling way is an important communications
opportunity.
Community Outreach: Being face-to-face with the community at big events like
Truckee Thursday and Big Truckee Day, or with targeted audiences like Good Morning
Truckee or the Rotary Club, is an important way for TDPUD to engage with customers
and get its messaging across directly from the source. In 2026, TDPUD will continue to
explore new outreach opportunities like local career days, quarterly community
workshops and a conservation scavenger hunt.
Face-to-Face: Building strong and lasting relationships across the community is integral
to the success of the TDPUD. There will always be a place for in-person
communications and the personal touch. TDPUD's customer service department is on the
front line of this effort.
Internal Communications: Improving communications among TDPUD staff remains a
high priority for TDPUD's leadership team, and the communications team has been
tasked with helping to facilitate this. In 2023, TDPUD fully launched a redesigned
monthly internal newsletter, and also continued circulating talking points for important
initiatives, to empower all staff to be ambassadors for the District. In 2024, the
communications team also continued to work with customer service to improve our flow
of communication with their department and be mindful of their staffing schedule when
planning external communications. In 2025, the communications team continued to
create talking points for CSRs and all employees to access to ensure consistent
communications, have a standing meeting with water and electric department heads to
review communication needs and stay ahead of upcoming projects, and improve the
pipeline between staff in the field and the Communications Program Manager to gather
behind the scenes content for publication. All of the above will continue and be enhanced
in 2026.
Communications Roles & Responsibilities
Public Information and Strategic Affairs Director: Responsible for the overall
management and execution of TDPUD's 2026 Public Information and Communications
Plan. Responsible for legislative and regulatory communication focuses. Manages
relationships with board members.
Communications Program Manager: Responsible for the creation of the
communication themes, campaigns and strategies. Executes all stages of the
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communication plan. Handles the day-to-day communication needs of TDPUD across all
channels.
Executive Leadership Team: Works directly with the Public Information and Strategic
Affairs Director and Communications Program Manager to review the TDPUD 2026
Public Information and Communications Plan, share feedback, and support its
implementation. The ELT serves as key ambassadors for TDPUD both internally and
externally.
Staff and Board: All representatives of TDPUD play a role in communications, so
internal communication on major initiatives and talking points should be prioritized to
ensure consistency across all departments in customer and community interactions.
Outside resources and expertise: TDPUD has traditionally relied, where appropriate, on
outside consultants to support communications efforts. This includes public relations,
communications, and design services.
Partner agencies: Sister electric and water utilities along with joint-action groups
(CMUA, NCPA, ACWA, CSDA, DAMPS, and APPA) are a source of communication
content. TDPUD staff also coordinate with local communications efforts from key
partner agencies and organizations (Town, Fire, Truckee Chamber, non-profits, HOA's,
etc.) in an effort to leverage resources and expand reach.
2026 Communications Campaigns
Campaigns are how the TDPUD will organize its long-lead, multi-platform
communication topics. Campaigns will reflect a high priority of the District, cover a topic
that is relevant to customers, have a clear goal, and be something TDPUD can build upon
to educate customers in the proper phases. Campaign goals can range from awareness to
education to a call to action. The following are TDPUD's 2026 campaigns which are
broken down into recurring or evergreen topics that require on-going education and
engagement (Featured Topics) and current strategic topics that require a more detailed
and timely campaign.
Featured Topics (Evergreen)
• Your Money at Work
• Living the Mountain Lifestyle
• Customer Programs & Education
• The Value of Public Power & Water
• Wildfire Season
• Working for TDPUD
• Strategic Initiatives
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Strategic Campaigns (Timely)
• Making Water Conservation a Way of Life Regulation
• Wildfire Mitigation & Preemptive Power Shutoff
• Charging Forward
New/Improved Communication Tools
Editorial Calendar: In 2023, the Public Information and Communications team
implemented monthly and quarterly editorial calendars to assist in long-term
communication campaign planning. The high-level quarterly plan keeps important topics
in view, while the more detailed monthly calendar highlights the District's day-to-day
communications across various channels. team has identified the need for a more
granular annual calendar as well, as a way to keep track of the many various channels we
utilize, stay on top of advertising deadlines and important dates, plan the more specific
details of campaigns, and have an at-a-glance record of our content across all channels.
The team is also exploring the use of existing District tools like Monday.com to aid in the
planning of our larger campaigns, which span months and incorporate many
communication channels.
Communications Checklist: The Public Information and Communications team will
now be using a simple checklist for each campaign or communications topic, to evaluate
which channels are needed. This document lists in detail all of the various
communication channels TDPUD has at its disposal, especially the ones that we don't
utilize as frequently. This will help us come up with new and creative opportunities for
community outreach and communications about our various campaigns and topics.
Increased Investment in Photo/video: In early 2026, the Public Information and
communications team completed an RFP process for a photo/video contractor. While the
District has had a photographer/videographer contract in place for years, this year the
scope of this contract was expanded, and the budget was increased. The scope now
includes a larger focus on not only videography but also video production, as well as
content creation for social media and other digital channels. The team sees this as an
important resource for delivering on the communication needs and goals of the District in
the current media landscape.
Website Redesign: The TDPUD website was audited in 2024 and 2025 with a new
website planned for 2026, to ensure that it is an intuitive, accessible platform with users'
needs in mind.
Media Kit: In 2025, the Public Information and communications team created a media
kit, which is a quick and easy way for journalists to access information and content for
your brand. Having this on hand has made requests for images and basic information
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about TDPUD easier and more uniform. It was also shared with staff as a resource for
them to use. We will continue to update this kit as needed.
Media Center: In 2025, the Public Information and Communications team created a
dedicated landing page for News & Media on the TDPUD website. This page currently
hosts press releases, links to media coverage and other relevant communications content.
As the team is developing TDPUD's new website, it is keeping in mind the District and
Board's goals of customer education and looking to expand this resource to include not
only press release and media coverage, but other resources for journalists and partners
like the media kit (to ensure easy photo and logo access), as well as incorporating
educational blog-style articles, which will be used to educate customers on various
aspects of TDPUD and the services we provide the community.
Brand Guidelines: To ensure consistency across the District, In 2025 the Public
Information and Communications team began creating TDPUD brand guidelines, which
will build on the existing mission and values to further define the brand's characteristics
and voice, as well as visual elements like logos, fonts, colors, etc. A logo style guide was
shared with staff to ensure consistency in the way we represent TDPUD to the public, and
a style guide was created for our internal newsletter. With the implementation of the new
website, increased emphasis on digital and social media communications and this year's
brand awareness campaign, the team will continue to build out these brand guidelines in
2026.
Asset Library: All District images and videos are being cataloged and organized in an
easy-to-access asset library.
Talking Point Library: To ensure consistent communication and understanding of
important issues across all internal departments, a library of talking points is being
compiled on the P Drive.
Crisis Communications Plan: The District has an existing crisis communications plan,
but it is ready to be updated. The plan will be reviewed and updated to reflect the
District's current needs and potential scenarios it might face.
Operational Communications Plans: Building on the PSOM SOP created in 2022, the
Public Information Department will continue to build out communications plans for both
planned and unplanned outages, as well as other operational needs.
Social Media Policy: The District has an existing social media policy, but it has not been
updated in a few years. This document will be updated to reflect the current landscape of
social media, and reflect reasonable expectations for employees.
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