HomeMy WebLinkAboutRES 2003-15 - Board TRUCKEE DONNER
Pulblic Utility DI L
Resolution No. 2003- 15
ESTABLISHING A POLICY GOVERNING CUSTOMER REQUESTS
FOR DISCONNECT FROM THE DISTRICT WATER SYSTEM
WHEREAS the District provides water service to residences and businesses with its service territory;and
WHEREAS the water system provides potable water and fire protection to said residences and business;
and
WHEREAS the District finances its operation, repair and maintenance of the water system through a rate
schedule that spreads its costs throughout the year by means of monthly water billings; and
WHEREAS all customers who benefit from the water system need to pay a fair share of said costs of
operation, repair and maintenance of the water system; and
WHEREAS from time to time customers request that their residence or business be physically
disconnected from the water system, or that billing for water service be temporarily discontinued; and
WHEREAS the board of directors wishes to establish a policy defining the terms under which the District
will permit a physical disconnect from the water system; and
WHEREAS the board of directors also wishes to establish a policy stating the requirement for customers
to continue to pay for the benefit of fire protection, and to contribute to the operation, repair and
maintenance of the water system, including during periods of temporary disconnection from the water
system;
NOW, THEREFORE, BE IT RESOLVED by the Board of Directors as follows:
The following policy is adopted and made part of the District's Code of Policies.
5.12.030.1 The District shall permit a physical disconnection from the water system on a temporary basis
when necessary(1)to permit the customer to perform repairs, modifications or service upgrades on the
customer premises or(2)when the customer premises is not equipped with an appropriate shut-off valve
and physical disconnection is necessary to avoid frozen water pipes. A physical disconnect shall not be
permitted for any other reason.
Customers may arrange for disconnection of service by giving advance notice to the district. Charges for
service shall not be waived during the period of disconnect.
5.12.050.1 In those cases where the customer has requested discontinuance of service, the customer
must pay the disconnection/reconnection charge.
5.12.050.3 Restoration during regular working hours-Upon request,the District will attempt to make such
restoration of service during the regular working hours. A reconnection charge as set forth in the
Miscellaneous Fee Schedule will be made if the reconnection occurs during regular working hours. If
conditions require the use of a backhoe or other equipment to effect the disconnect and/or reconnect,the
customer shall be required to pay the actual charges, including labor, material,equipment and applicable
overheads in lieu of the customary fee set forth in the Miscellaneous Fee Schedule.
5.12.050.4 Restoration during other than regular working hours-upon the request of a customer to restore
service hereunder at a time other than during regular working hours, the District will attempt to make the
reconnection but shall be under no obligation to do so, unless an emergency exists. In the event the
District restores service at a time other than during regular working hours, the customer shall pay to the
District a reconnection charge as set forth in the Miscellaneous Fee Schedule. If conditions require the
use of a backhoe or other heavy equipment to effect the disconnect and/or reconnect,the customer shall
be required to pay the actual time charges, including labor, material,equipment and applicable overheads,
in lieu of the customary fee set forth in the Miscellaneous Fee Schedule.
5.12.050.5 No seasonal disconnect of water service will result in discontinuance of monthly billings.
5.12.060 Customer's Responsibility when Water Service Discontinued
In the event a customer's water service is discontinued as a result of voluntary termination or termination
for failure to pay bills, it shall be the customer's responsibility to take necessary precautions against any
and all damage to the customer's pipes,fixtures and appliances which could result from such termination.
The District shall not be liable for any such damage.
PASSED AND ADOPTED by the Board of Directors at a meeting duly called and held within the District on
the first day of April, 2003 by the following roll call vote:
AYES: Directors Aguera, Hemig, Maass and Van Gundy
NOES: Director Sutton
ABSENT: None
TRUC7 DON PUBLIC UT Y DISTRICT
J. R emig, President
ATTEST:
Peter L. Holzmeister, District Clerk