HomeMy WebLinkAboutRES 2009-11 - Board rUCKEE s
Resolution No. 2009 - 11
ADOPTING AMENDMENTS TO THE DISTRICT CODE
TITLE 5, CUSTOMER RELATIONS
WHEREAS, the Board of Directors of the Truckee Donner Public Utility District wishes to amend
the District Code Title 5, Customer Relations; and
WHEREAS, the District Code provides rules and regulations intended to convey a comprehensive
description of the manner in which the District operates, handles customer relations, billing and
delinquent accounts; and
WHEREAS, periodically, the District Code should be reviewed and updated to conform to District
Board directives, new applicable laws and regulations and improvements; and
WHEREAS, a workshop was held on March 4, 2009 for the Board to review and comment on the
District's Collection Process; and
WHEREAS, revisions have been made to sections 5.08.010.7, 5.12.010.4(A) and 5.16.010.2 to
reflect language defining the amortization of unpaid balances, dollar guidelines and methods of
contact for non-payment; and
WHEREAS, the revised version of Title 5 will bring the District's customer relations policies up-to-
date and will replace all preceding resolutions in Title 5.
NOW THEREFORE, BE IT RESOLVED, that the Board of Directors does hereby adopt the
amended District Code, Title 5 Customer Relations, Exhibit "A".
PASSED AND ADOPTED by the Board of Directors of the Truckee Donner Public Utility District in
a meeting duly called and held within said District on the eighteenth day of March 2009 by the
following roll call vote:
AYES: Directors Aguera, Hemig and Hillstrom
ABSTAIN: None
NOES: None
ABSENT: Directors Bender and Sutton
TRUCKEE DO ER PUBLIC UTILITY DISTRICT
By (�?
. Ron Hemig, President
ATTEST:
Illl��w
Michael D. Holley, Clerk of th oard
Attachment 1
5.08.010.7 For customers with a hardship or other special extenuating
circumstances, special financial counseling is available. When requested by a
customer, the District may arrange for a customer to pay the bill in installments.
Unpaid balances of less than $300 may be amortized over a reasonable period
of time not to exceed 12 months. Unpaid balances of $300 or -greater may be
amortized over a period of time not to exceed 24 months.
5.12.010.4(A) The District shall mail a 48 hour final notice of termination to the
customer prior to disconnect. Additionally, the District shall make a reasonable,
good faith effort to contact an adult person residing at the premises of the
customer. At least 48 hours prior to any termination of service a combination of
customer contacts methods will be used. These methods include mail,
telephone, personal contact, or door hanger. ,
When
telephone or personal contact cannot be accomplished, the District shall post in a
conspicuous location at the premises, a notice of termination of service, at least
48 hours prior to termination. Every notice of termination of service shall include
items of information as listed in Sections 5.12.010.3 (A), (B), (C), (F) and (G)
above.
5.16.010.2 After notification that a dispute exists, the District shall make an
appropriate investigation and shall report the result to the customer within 10
working days. The review shall include consideration of whether the customer
should be permitted to amortize the unpaid balance of his account over a
reasonable period of time. Unpaid balances of $300 or less may be amortized
over a period not to exceed 12 months. Unpaid balances of $300 or greater may
be amortized over a period not to exceed 24 months. No termination of service
shall be effected for any customer complying with an amortization agreement, if
the customer also keeps the account current as charges accrue in each
subsequent billing period.
If the customer does not comply with the amortization agreement, it will be
considered non-payment and the District will immediately mail a Final Notice to
the customer and proceed with termination according to Section 5.12.010.4(A)
through (1) above.